Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8117 results found
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Saving of files DISCARDED in certain conditions
When I'm in the midlle of saving a file, (so while I get the progress percents next to the name of the file) if I press CTRL + SHIFT + S, it DISCARDS the saving of the .ai, no warning message as it previously did (something along the lines "The document "***" is currently getting saved. Try again after the process is complete") and proceeds with exporting the PDF, leaving me with an old version of the .ai file, and with a PDF that it's up to date.
Windows 10
Illustrator 24.2.31 vote -
Duplicate ai files while working
I have to work remotely from a server at my job. For months now, Illustrator will create these strange duplicates of a file I work on, even if I haven't saved the file. There's no pattern to when these files are made, as I sometimes use a variable import script to btach multiple files at once, but not all files are duplicated. Please refer to the screen capture I includes.
In that folder, there should only be 2 AI files, man and woman. But without my prompting, it created those duplicates, and they can't be deleted without rebooting your computer…
1 vote -
EVERYTHING Vanished
I was simply working on a design today, then all of the sudden, a small popup flashed at the top of the screen and then went away immediately. BOOM, Every single file that has anything to do with that piece of work vanished completely off my computer. The original picture (.jpg) and my recent saves (.pdf and .ai) are nowhere on my computer.
Why?
1 vote -
Illustrator and InDesign crashing multiple times a day
I have a weird crash — many but not all times I step away from my Mac (2020 MacBook Pro 16" running Catalina; 64GB RAM, AMD Radeon Pro 5500M 8 GB; Intel UHD Graphics 630 1536 MB), Illustrator goes down (and often, InDesign as well). I'll come back and wake up the machine and am greeted with system crash messages. The crash message seems to be related to Dispatch queue. Is it possible this is tied to sleep functionality, or perhaps a GPU issue? Would love to resolve this.
4 votes -
Common Dialog Boxes lag: saves each step from Dialog Box
– MacOS Mojave 10.14.1
– AI 24.1.2The problem appears in ALL dialog boxes in Illustrator: from transforming to changing colours.
For example I want to move my object 10px to the left. I open the Dialog Box, all the Positions are 0, Preview is on. I enter 10px, the object moves to 10 px. But, for example, that isn't enough for my artwork, and i'm entering then 12px instead of 10px, in the same dialog box.
And then the "magic" happens.
Let's say the original position of the object is 0. When I enter 10px, the position changes also…
2 votes -
Blend tool with Freeform Gradients does not working properly
Blend tool not working with shapes that contain gradients. (preview box is greyed out as well)
It won't work from the start with shapes that already contain gradients and only produces black shapes and an error message when the color is applied after making the blend.18 votes -
Spot color gaussian blur does not print out when printing separations to film
This must be a bug because it worked in previous versions. Spot color gaussian blur does not print out when doing separations.
Illustrator 24.2.3
OS version 10.15.51 vote -
1 vote
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font kerning
The kerning between the letters "F" and "i" is not working in illustrator whichever font I use. It works in Indesign
3 votes -
errors loading plugins on 2020 illustrator
Since i updated my Illustrator to the latest 2020 version, i get a list of about 15 or more plugins not loaded successfully...
i can open my project but then my work space is gone and all my drawing tools to the left are gone and i cannot do stroke, fill or shapes....my older version was working perfect... now my computer crashes every 15 min and i get errors of plugins not loaded when i start again....so frustrating i am about to cancel my membership.
i tried installing the older version i had and i still get the errors.
i…1 vote -
Illustrator Crash all the Time
I cant open My Adobe Illustrator.
Process: Adobe Illustrator [2530]
Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: Adobe Illustrator
Version: 24.2.1 (24.2.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [2530]
User ID: 501Date/Time: 2020-07-31 10:42:31.074 -0700
OS Version: Mac OS X 10.15.6 (19G73)
Report Version: 12
Bridge OS Version: 3.0 (14Y908)Time Awake Since Boot: 2400 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
Exception Note: EXCCORPSENOTIFYTermination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code…1 vote -
Intro screen icons are not aligned
- The latest version of Illustrator
- On MacBook Pro 15" icons on launch/intro screen icons that belong to the sizes are not aligned. Should be aligned I guess. With a new update 2020 still the same issue.
1 vote -
Stop Illustrator from increasing file size by 400% when exporting artwork in 300ppi resolution
Illustrator currently increases the size of a file by 400% when using the "Export As" option and choosing to save at 300ppi resolution instead of 72ppi resolution. We tried several times exporting as PNG for an Artboard that was 5000px wide but the program saved the file at 20000px wide because we chose to save at 300ppi resolution. We contacted support and they stated that this was a "feature" of the application and cannot be changed.
3 votes -
Undo not working when Align Panel is active
After clicking one of the Align/Distribute tools, Cmd-Z to undo does not have any effect. After clicking in the artboard, undo works again.
1 vote -
2 votes
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Smooth animated zoom not working in Overprint or Outline Preview modes
When Overprint preview is off, magnify is from center point, and when Overprint preview is on, magnify is a area box. WTH?!
116 votes -
"Double Click To Isolate" preference does not work
Using the direct selection tool to try and double-click your way to grabbing a grouped object within another group of grouped objects fails. It simply doesn't select any of the other elements. This is a paralysing bug that may well see me dumping my CC subscription and going back to Illustrator CS5 or 6. From what I read, this bug is old so why hasn't Adobe fixed it?
Attached is the file with the bug. Try double-clicking the green nodes on the chart with the direct selection tool. It should grab all the dots. Then expand out and grab the…1 vote -
Illustrator crashes on Macbook Air Mojave
Illustrator crashes frequently - generally after 20 minutes of use. Most frequently when I'm using pen tool do draw qith bezier curves. First the background desktop goes black, then menu items dissappear, then it freezes and goes entirely black. 2015 Macbook Air on Mojave -
2 votes -
Asset Library Export stopped working with batch exporting
From today for some reason batch exporting icons does not work in the Asset Export. I have a set of 150 icons that I use, and only change the color combinations as required. It always worked flawlessly. From today, When I click export, it seems to work, but no icons get exported when all are chosen. If I manually check a few at a time it works, but if I choose All Assets, it wont work anymore. Tried rebooting and clearing the cache.
Windows 10
Illustrator 24.2.1 64bit1 vote -
Brush not working with dual monitor setup
- Illustrator v 24.1.1
- My brush pen doesn't line up to where my pen touches on the screen. I am using a touchscreen monitor on a desktop computer. The brush works in photoshop and every other program but illustrator.
- I would like to use the brush in illustrator for drawing
- The brush is about 2-3 inches away from where I touch the screen almost like it's treating my two monitors as one, always pulling toward the center of the two screens.
2 votes
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