Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8051 results found
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no preview of current work
the preview or where you work does not show rather it simply shows the previous page and does not change
1 vote -
color
My colors in Illustrator are still displaying wrong.
There is a discussion about it here, that claims the bug has been fixed, but it has not.
I am up-to-date in my version 24.1. I changed my Thunderbolt display colors back to factory settings in hopes of that being the issue, but it did nothing.
Please fix this bug. I am in the middle of making a postcard and it looks awful. Thank you.
2 votes -
Freezing and crashing constantly - menu gets messed up first
Illustrator keeps freezing and frequently crashing. This is not a computer issue, it happened on my old computer and is still happening on my new Lenovo thinkpad. It happens the same way every time. First the menu bar gets corrupted (look at top menu photo attached). Then menus won't open. Then it crashes. Sometimes I can save first, but often not. I am losing a ton of work! I just lost a half hours work. I need this fixed. I have update illustrator several times it doesn't fix it. I'm attaching an image with the details of my system, but…
2 votes -
Space After Paragraph is Missing
I'm using Illustrator 2020, v24.0.1 on a MacBook Pro using OS Mojave v10.14.6
Not sure where it went, but in the Paragraph tool, the "Space After Paragraph" feature is simply gone. I've rebooted the program and its still missing. Need this basic standard feature back ASAP.
3 votes -
Illustrator crashing (V24) when connected to Dell USB docking station
I'm having random Illustrator CC crashes when I try to open the program while my PC is connected to a docking station via USB. I was trying to open a downloaded file, so I thought that was the issue. Every time I would try to open AI it would stop responding, so I would shut it down. Once I unplugged from the docking station it would start to work normally again. So I'm not sure if AI not responding is related the USB or maybe a file.
The downloaded file was even moved out of the downloads folder and AI…
2 votes -
the save file operation failed
when I try saving to pdf
2 votes -
saving to pdf press
Problem saving illustrator files to pdf "press"
2 votes -
"Save As" dialog box not focused
OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
Safari, Mail, and Notes open in backgroundSometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the…
5 votes -
Issues copying linked graphics from a multi-page PDF opened in Illustrator as links.
When opening a multi-page PDF in Illustrator, you have the option to import all pages as links for optimal performance. If there is bleed in the file, the size and scale of the graphic is correct UNTIL you copy/paste the link into the same or different document. Copying/pasting causes the linked graphic to resize:
- Open multi-page PDF with bleed in Illustrator and choose to Import PDF Pages as Links
- Select one of the linked graphics.
- Copy and paste into the same file (paste in front makes the issue more apparent).
- You will find the pasted graphic is now a different…
1 vote -
Error Recolor artwork Adobe Illustrator 2020 24.1.2
In the moment that updated the illustrator to the version 24.1.2, the module of Recolor Artwork doesn´t show the name of the color like in the past version of the software, I need a help with this, I use this module a lot.
1 vote -
Opening a file within Bridge
The document “ 2020SUMMER08_09.ai” could not be opened. AIRobin cannot open files in the “Adobe Illustrator document” format. IOS is 10.14.6 Version of Illustrator is Version 24.2.1
1 vote -
"save as" issue
MacBook Pro 15-inch
2,2 Ghz 6-core Intel i7
16GB memory 2400MHz DDR4
macOS Catalina
Illustrator 2020 v.24.1.2When I press cmd + save, it saves but then asks me to save again.
Please see the link below for the screen recording I made.
https://www.dropbox.com/sh/z7kycdcuoohqzz8/AACxbgR9OuX9S_fEmnrZkivaa?dl=0
Please advise.
I have had no communication since my last post.
Thanks.
Mike Britz1 vote -
Clipboard not working properly
When copying and pasting in Illustrator, the properties of the object/text etc are not carried over. The only way it seems to work is if you copy the item several times, which is getting tiresome and not practical if using the 'cut' option.
For example, if I copy and paste anything on 1 artboard, and try to paste in the exact same spot on another artboard (using Paste in place or paste in front/back) it doesn't paste in the same place. Also when copying text it doesn't copy over all the properties (size, font, colour etc). Even when copying objects…
1 vote -
AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
- On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
- While working on a file and opening a new one the document view sticks to the old file and…
2 votesHi,
Thank you all for reporting this issue and providing us your valuable feedback.
Kindly help Illustrator Team to nail this issue down further:
1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .
Thanks and Regards
Ankit Goyal
Illustrator Team -
CSS Properties: Generated CSS selectors are wrong sometimes
Hi.
OS: Windows 10 x64
Illustrator: 24.1.2 and older versionsSteps:
I have drawn two paths (shapes) on the same layer.
I have given these names:
abc1 and abc11 to each pathWhen I select one of them, the generated css in CSS properties panel is ok, the selector's name is right. The issue happens just when I select both paths at the same time and try to generate the CSS.
The selector name for abc11, is changed wrongly to abc111 (an extra 1 at the end).
Expected result:
.abc1
{
position : absolute ;
left : 120px;
top :…1 vote -
Bug: Properties Window - Transform Width & Height Increments Changed
When adjusting W: or H: values using arrow keys or middle mouse button scroll I expect to be able to increment by .125 inch values which has been the default for my time using AI. Now I increment by 1 inch by default, CTRL allows increments by .5 inches, and Shift increments by 8 inches! All of these are off by 8X from previous defaults.
I noticed this with the previous update.
Currently configuration:
AI 24.1.1 (64 bit),
WIndows 10 Home V 1909 OS Build 18363.7201 vote -
Switching between files doesn't work properly - or at all
See the attached video. I have two files open. The second file I opened does not display. When I click on the file tab I still have the previous file displayed. Regardless of which file is active, I can only edit one. I can't even see the other. They are two completely different projects - they do not look the same. You are only seeing one file in this video, despite which one I select. I have to quite and restart, losing any changes I may have in the one file I cannot see.
31 votes -
Fill & Stroke colors & gradients selective but only previous fill visible on object
Latest Windows PC Version 10 64-bit. Adobe 2020 (24.0.2).
Everything was normal until I began drawing a regular 5-point star with green fill & black stroke (fill color doesn't really matter). Layer shows correct colors of star in layers panel but the layer folder and what's visible on screen show no change in red fill result (which was set previously). In other words, choosing different fill colors made no difference. However, stroke color can be changed. Tried other shapes with same results. (Even restarted Illustrator.)
Putting another shape on top of a previous shape caused the stroke of 2nd shape…1 voteThis happens because the top layer has a custom appearance applied to it.
To undo that, you’d have to target the layer again, open the Appearance panel, and click the 'Clear Appearance' button.
You can read more about Appearance and Selection markers in Layers panel here:
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Layers are messed up, live text broken up
File was last edited on Dec 23, 2019 - saved in illustrator 2020 .ai and .pdf formats. There were grouped layers, and live text layers.
When I opened it today, my layer groups are all gone, and my live text has been broken up into separate layers (some mid-word).
4 votes -
too slow and laggy, small edits also end up in not responding or hanging and crashes.
After the last update (24.0.1) Illustrator is too slow and laggy. Crashes Illustrator consistently with Can't finish previewing, small edits also end up in not responding or hanging and crashes.
3 votes
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