Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8057 results found
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brush pressure lag
the new update makes the brush with a calligraphic pressure sensitivity lag on the beginning of the stroke. it makes it next to impossible to get a clean start to the line.
5 votes -
1 vote
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Masking in Illustrator not Working
The masking isn't behaving as normal in illustrator CC. I'm not sure if something is amiss on my end, but my standard workflow isn't giving me the results I'm expecting.
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Grey blocks trailing
Using Mac OS Mojave
Version 10.14.1When I move an object within the art board, the area following it gets grayed out. If I zoom in our out, the greyed out area disappears. It's been happening ever since the 2019 update. I've attached a video screen shot.
1 vote -
sig malfunction
When exporting a svg for screens the height and width tag has gone missing in the exported svg-file so the appear in odd sizes in my projects – I worked in the pro version og ai – whish I hadn't upgraded :)
1 vote -
Illustrator v23 desktop glitchy
Hi, im running Illustrator CC 2019 v23 on Windows 7 32gb Ram. The keyboard shortcuts dont work (ctrl+A for example), mouse scroll zoom doesnt work. All drop down menus, File/Edit etc, will shut randomly making it impossible to select any options. As it stands completely unusable. Anyone else haviing these issues?
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Smart Guides no longer work.
Smart Guides no longer work in Illustrator
10 votes -
Paths disappear when exporting to jpg
When i export to JPG, or PNG some paths just disappear.
I'ts not the first time i have this problem.
I have updated the OS and Illustrator yesterday:
Illustrator Version: 23.0
OS: Mojave2 votes -
Rectangular grid tool malfunction in 2019
When drawing a grid, the rows are squeezed asynmetrically.
Columns are good.
Bug came in version cc2019.
The default skew is now -500%. Normal is 0%
MAc version2 votes -
Swatch name doesn't show
In the new update v23.0, in the swatch options if the spot color is a book color you cannot read the swatch name.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Custom scripts from CC2108 not working in CC2019
The big power of Illustrator is its ability to run scripts. I built my workflow around some important scripts. Upgrading to 2019 made them non-functional.
It would be great, if there was a way to update scripts as well.
1 vote -
accept both full stop and comma as decimal separator
Illustrator is very picky when it comes to entering decimal fractions in input fields. E.g. when using Dutch as keyboard language, the . is not allowed, and ignored, so we have to use the comma, which does not reside on the num keypad.
Please make Ai accepting both the . and the ' as a decimal separator.13 votes -
Transparency in indexed images is not supported by Illustrator
If you place an indexed image (linked or embedded, it doesn't matter) that has transparency, the transparency is always drawn as white.
Workaround:
If you convert the image to RGB and re-place; transparency is rendered properly. The main problem is that many users will not be aware of the difference between indexed colour images and the alternatives.3 votes -
Sierra, Illustrator crashes when saving and working
iMac Pro, OS Sierra. When you save the file filename.ai Illustrator crashes. When working with a file after about 30 minutes, it flies without saving all the work.
4 votes -
Wacom incaccuracy when resizing objects
Wacom (Intuos5 - L - newest drivers)
Clean OSX high sierra
MBPPRO mid2015
New illustartorThere is some bug with precise operating with wacom.
I can't resize simple object with bounding box.When i try to do this, in 99% cases object is rotating instead of resizing.
When i use trackpad - there is no problem.
cc, cc2017 / 18 / 19 Still innacurate precision.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Object mirrored and reflected in the background, macOS Mojave 10.14.1
I select an object that is in a group. It is then put in isolation mode. Then when I zoom in and out the full grouped object is behind it and reflected.
1 vote -
change measurements from pixels to inches with control click
(mac) used to be able to control and click in the corner of rulers - left hand side to change units of measurement ? please bring back???!!!!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Missing Buttons/Interface in Find Font
I've recently noticed that the buttons in Find Font do not appear unless I scroll over them. This is a very recent occurrence as far as I can tell.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Brush Pressure exceeds set size/variation
When drawing with the brush in CC 2018, the brush size of the stroke can exceed the set size and variation. For instance, If I have a brush size of 3 and variation 3, when drawing pressing very hard, the stroke size will go above 3 pts. in CC 2017 the brush stroke was limited to brush size.
35 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi, all.
As per the investigation done by the engineering team, the issue is not a bug, but an expected scenario.
Variation means that it should go both above and below the set size.
So a 3pt stroke with 3pt variation will draw from 0 to 6 pt. Kindly reach out to us incase you have any queries.
Regards, Aishwarya G Gadodia
Illustrator Team
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Tool useage goes away after a period of time.
I am currently trying to use Illustrator 23.0.1 on a windows 10 machine. After loading a drawing that I am working on, everything is ok at the beginning, but after a short amount of time, I start losing function of the tools that I use. For example, when I type, the text change does not appear until I click off of the text and click the curser on the drawing board. Too many other things quit working and I have to shut down the application, and reopen. I am lucky if I get 10 minutes of work done before bad…
1 vote
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