Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8152 results found
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Unite on Pathfinder leaves mess of little vectors
This is something that happens to me frequently when creating underbases for screen printing. I'll make a copy of my top colors and unite them to create my base, and there's a mess of little vectors left behind that have to be cleaned up before I can trap the base. There's no gaps in the art so these vectors should not be there and this is a big lag on my production time.
6 votesAs per the comment, you can adjust the Pathfinder precision in Pathfinder Options dialog, accessible from the Pathfinder’s panel flyout menu. The higher the value, the less accurate the result is going to be. Lesser values gives more precision, but it can lead to many 'residuals'. The default value is 0.028 pt, but you might try something like 0.01 pt and see if it works better.
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Ultra-slow cycling through font names with arrows and focus in Font Family field
When I try to cycle through font family list with focus set in Font Family field, it takes about 1-2 second for AI CC2018 to change both name and actual font for selected object (but it does it as ultra-fast when you drop down this field!) AI CC2017 does it a bit faster (0.5-1 second).
14 votesNo longer an issue in the latest releases
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Black boxes appear on top of anything I draw with the pen tool
If I try to draw something with the pen tool a black box will cover it, while I can still draw what I want, I can't see what i'm doing which makes it very difficult.
I've updated illustrator, my laptop, and tried new documents but nothing will change it.7 votes -
pen tool bug, "option" key does not activate usable "convert anchor point tool".
ai 22.1 on sierra mac. 10.12.4
I can see the convert anchor point tool when using the pen tool by pressing option , however when I try to click an anchor point it keeps defaulting back to the pen tool, this is annoying.
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator crashes for no reason multiples times a day
While using the latest (up to date) version of illustrator CC 2018 on my macbook pro (High Sierra 10.13.1) I get constant crashes on illustrator, forcing me to restart the computer as it freezes and does not recover. These are a few of the instances when this has occured:
- Changing between an Indesign open window and a Illustrator open window/document.
- Zooming in/out.
- Pasting copied objects from another open illustrator project.
- Moving an object inside a canvas.
- Creating new canvas in an open document.
-- and the list goes onI use my mac always connected…
14 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
my ancor point tool cant make line smooth near edges
My ancor point tool can't make smooth line near edges. Can someone help me?
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator Saving Error with 2 art boards
We were building a billboard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file. Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.
2 votes -
Selection tool, bounding box
Square did not fill with the fill color I selected. The objects are all pixelated and not clear. Bounding boxes keep disappearing. Objects moving back to previous positions.
3 votesIllustrator can display artwork in Preview mode and Outline mode — with only lines edges drawn. You can switch between this modes with Cmd/Ctrl+Y hotkey or via View > GPU/CPU Preview / Outline command.
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font favorite
Adobe Illustrator CC 22.1
I updated my Illustrator App, and of course, I had to migrate all my templates over to the new CC2018 folder. Why do you make us do this EVERY update?
Additionally, ALL of my Favorited fonts were lost. Ive spent so much time sifting through my fonts to favorite fonts in each class. Now, after the cc2018 update, all of my favorite font filters are gone. Why would you reset our font filters on this update? It seems you guys come out with more bugs than features in all of the Adobe CC software I use,…
4 votes -
GPU preview = poor quality in 22.1
Image quality is poor with GPU performance activated in 22.1: lines appear too thick, anchor points are left on screen when they should have cleared, random artifacts appear on screen for no apparent reason. Solution is either deactivated GPU performance (not acceptable) or toggling to CPU preview on every document every single time the document is opened (also not acceptable). Please work on a fix for this before releasing 22.1 to the public.
5 votes -
Changing text spacing duplicates text and makes other object glitch
There is some kind of problem with the text spacing feature. It has been causing issues such as duplication of previous text, deleting text from another part of the page, causing all text to be spaced incorrectly and more.
4 votes -
Character Panel doesn´t change fonts name
AI version: last one, 22.0.1
I typed the same words in 10 different fonts (all Google fonts), and they all look different of course, but when selecting them a second time, the font shown in the Character panel was always the same. I closed Illustrator and then it worked for few minutes, then the same issue appeared again.4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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3D Extrude + Bevel = FAIL
3D extruded rendering is an absolute fail on Adobe CC 22.0.1
It's 2017 (nearly 2018) and still, Adobe can't get Illustrator to render text in 3D without undesirable results / unwanted artifacts... c'mon guys!
Let's "FUSE" the engine to make 3D type in illustrator more powerful and display more accurately without errors.
Thanks!
8 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Smart guides not working on Text Area boxes
Mac OS 10.11.6 El Capitan (and also Windows 10)
Illustrator CC 2018Hi!
I have a problem with the latest version of Illustrator (I just upgraded from CS6):
Smart Guides do not appear on Text Area boxes (corners or sides), for example when I want to draw a line with the pen from one corner of a box to a corner of another box).
They do appear normally on other objects.Snap to Grid and Snap to Pixel are off. Snap to Point is on, but the problem is the same when off.
Is anyone experiencing the same? Is there…
6 votesDoesn’t happen anymore with recent builds of Illustrator
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Major Font problem in Ai CC 2018
Adobe Illustrator 22.0 64-bit
Windows 10 1703 (build 15063.632) 64-bitCharacters refuses to render, be it in an area frame or a single line. Can't work like that, returning to CC 2017 right now.
I had a full page of text yesterday and now I have just the backgrounds. The text frame can be selected but the characters panel doesn't show any information regarding type weight or anything. Also, the Find Font dialog is broken.4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Libraries panel goes unresponsive or displays oversized icons
Tee rendering of this panel is incorrect, it doesn't let me align it properly with other panels.
Items in the panel are rendered large.8 votesI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Text block cursor not indicating the actual cursor location.
Text block cursor not indicating the actual cursor location.
This has happened a few times to me, but is not consistent.When editing text in a type block I use the pointer to hi light the area where changes are required but the changes occur at a different point in the text.
I have attached an image to clarify this - the black editing block is hi lighting the additional space I intend to delete but the actual character deleted is a few characters away (in this case the letter 'f' which shows with a blue edit line in this…5 votes -
Renaming an artboard deletes the original name
in previus version Illustrator if i need to rename artboard without deleting original name, i press in text field of artboard. In new version pressing on this field comes to delete original name
12 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Paste occasionally does not put the pasted art in the center of the view (artboard), even after Fit Artboard in Window
I'm about as expert an illustrator user can get — for years I've used FIT ARTBOARD (Command-0) as a way to cut/paste pixel perfectly centered artwork. The latest AI version 2017 is off - I realize align to artboard is the intended feature to attain this effect, however that way somewhat stinks because you can't make into a hotkey. Why doesn't Command-0 no longer perfectly center my artboard?
(NOTE: the off-centered-ness varies from .1 to .01 inches - so very small -- but significant if you're doing engineering grade designs) -- thank you.16 votesThis was marked as fixed in 2019, but there were several reports about this still happening after 2022.
Please vote and comment if this is something you occasionally experience still.
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Breaking link of scaled Symbol with "Scale strokes and effects" off will scale Symbol appearance back to original.
Illustrator CC 2018
Windows 10I have put a Symbol on my Artboard, and scaled it to 50% of its original size.
I want to break its link, and maintain its proportional appearance (i.e. stroke width half of original).
If "Scale strokes and effects" is off, stroke sizes are doubled (back to original value). You have to tick it on for it to work as expected.Is this a bug or a feature?
In the attached image, to the left is the Symbol (at 50% scale) broken with tick on, to the right off.
3 votes
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