Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8202 results found
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Flyout menu in Adobe Illustrator CEP Illustrator extension
Flyout menu in Adobe Illustrator CEP Illustrator extension
1 vote -
Artboards in 2018 can no longer be rapidly deleted
In past versions of Illustrator, I was able to click on an artboard and continuously delete artboards until I had to ones that I want. Now when I select an artboard and delete it, the selection is deselected. I now have to continuously highlight and delete, highlight and delete until I have removed all the artboards I need.
5 votesWorks as it should in the latest versions, deleting a selected artboard (artboards) now selects the one before it (them). Holding Delete key would rapidly Delete these in succession (at least on Windows).
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Vector shapes look distorted
If I am working on a graphic made up of many different shapes, the individual shapes will start to appear as distorted in shape and color, especially if I start altering the pattern or moving shapes around, then the whole graphic just starts to randomly distort certain shapes. Making it really difficult to focus on creating a pattern or image.
1 vote -
compound path mask bug
When a compound path serves as a mask AND has it's own color, objects inside it can not be selected with the Direct Selection-tool. Instead, the mask itself is selected. This is different from single-path masks, where objects inside can be selected with the Direct Selection-tool (even when the mask has it's own color).
In attached file, both masks contain the same purple rectangle. In the 'g' (a compound path), the rectangle cannot be selected with the Direct Selection tool. In the 'K', it can. Both masks are colored.
Illustrator 22.0.1 (64-bit)
1 vote -
Transparency mask not displaying correctly, exporting error
When using transparency mask, strange bars of masked areas appear in the artwork. This error occurs in when I export the graphic as a jpeg, etc.
3 votes -
Stylize shows only one effect
Why can't I access all of the effect options? Only "Glowing Edges" is in the drop down.
2 votes -
Blob Brush size is wrong
I select blob or paint brush, pick the size etc, go to use it and it turns to a totally different size and brush. Tried resetting it all, closing the app and reopening, and check to ensure its set to what I want, but it changes to something different everytime
4 votes -
Unable to assign CMD+Z to Undo tool
I am using Illustrator CC 2018 22.0.1 for Mac (High Sierra 10.13.2) and I am having trouble assigning CMD + Z to my "Undo" tool. After my last update, I had lost nearly all of the default keyboard shortcuts (I had never customized them before so I assume they were the defaults) like cmd + s = save, cmd + c = copy, cmd + v = paste, etc. which was really frustrating to always have to go to the menu bars to do small actions. However, I have since gone in manually and reinstated the old shortcuts, but for…
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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ArtStyle.aip
Illustrator is opening in safe mode, or crashing all because of this plug-in: ArtStyle.aip
1 vote -
Type reverting & doing all sorts of weird things
The new Illustrator's type feature behaves strangely. The font reverts to the 1 I chose previously when I do some things such as discard the Offset Path setting I've set for it it in the Appearance Panel.
5 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Zero X and Y coordinates don’t match the artboard
when making a file exact art size. Trying to snap to my
X=0
Y=0the Transform pallet says i'm at 0 & 0 but clearly i am not and once i click off everything then re-select everything again i can make it 0&0. I am in a pre-press production setting and this slows down my whole process. Also the Align to Artboard selection is a huge problem.
2 votes -
Pen tool glitch
When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
Pen tool absolutely impossible to use.This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1
3 votesMandakh and everybody else that have this issue, is this still a problem for you?
The screenshots are not there in the report you made/voted for. -
Properties doesn’t show alignment options for live shapes
In the new Properties panel if you select a custom shape you get the alignment options, including the option to switch between "Align on artboard" and "Align on selection".
If you select an live shape e.g. a circle, you don’t get these options in the Properties panel and you also have no option in the Align panel window to select if you want to align on artboard or selection.The Properties panel should have the possibility to align all elements, shapes and so on.
Also as a backup you should include the possibility to align on artboard and align on…4 votes -
Impossible to install Adobe Creative Cloud on MacOS High Sierra... Error Code: P22
Installation on case-sensitive volumes is not supported. Please choose a different volume for installation. (Error Code: P22)... This is a today message trying to install Adobe Creative Cloud on MacOS High Sierra Version 10.13
5 votes -
Remove popups!
Remove the popups and web links! This slows down the boot and static Illustrator screen!
8 votesPlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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PNG files rendered from AE import as blank linked files in Adobe Illustrator
PNG files rendered from AE import as blank linked files in Adobe Illustrator
Steps to Reproduce Bug:
1. Render a PNG from AE using the default Output Module.
2. Place the resulting PNG into an Adobe Illustrator document.Results: PNG does not show in AI document as expected.
Expected Results: PNG would show as if it had been created/saved in Photoshop.
Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.
5 votes -
GPU rendering issue with artwork disappearing
When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.
7 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Got a black screen (WorkPlace)
Dear Sir/Madam
When i open Illustraitor, i got black screen work place, and I couldnt watch anything inside workplace, so could you please help me to solve this issue, thanks
please find attached for this problem4 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
Stroke weight reverts to previous scale when embedding after rotating a graphic.
AI CC 22.1
I had an linked .pdf at 10% scale, which I rotated 90 degrees, then scaled up by 1000%, then I embedded the file. The strokes in the artwork reverted back to 10% size. If I repeat the procedure, but do not rotate the file first, then the stoke retains the enlarged size.
1 vote -
Artifacts that shouldn't be there
I've noticed that sometimes there will remain some random artefacts of after deleting anchors that are ordered in lines or curves around each other.
It will remain there, can't be selected, and even if the rest of the original form is removed, it still remain.
It is not shown after rendering the image though.
It occurs sometimes, and could be disturbing.Latest in CC 2018-01
2 votesIf this problem is still an issue, it’d be necessary to provide a test file, full OS and hardware specs, including GPU and the driver, so that the team can try to reproduce it.
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