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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. The autosave in illustrator

    The autosave in illustrator make system very busy and crushed illustrator, after restart file usually broken, has just part information (links broken, part of assets absent) or file start to be not rideable at all.

    4 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. update link to illustrator 2017 sdk on https://www.adobe.com/devnet/illustrator/sdk.html

    The move from https://www.adobe.com/devnet/illustrator/sdk.html
    to https://console.adobe.io/downloads/ai left behind a broken link to the 2017 sdk.
    Easiest thing to do would be to update the 2017 sdk link on the old devnet page.

    1 vote
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    1 comment  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    We are moving away from devnet to the Adobe io site. Moving forward that will the place to get all of Adobe SDK.
    We also have an early access program for our plugin partners. You may join our prerelease site you will get SDK builds way before we release it on public facing pages.
    Here is the link to join Illustrator prerelease http://adobe.ly/1Q3rCPI

  3. Applescript convert to paths deletes image used as transparency mask

    Since Illustrator 21.1.0 (okay before) there is an problem with Applescript command "convert to paths (every text frame of current document)"

    If the text has an image as a transparency mask the script will delete the image. This does not happen if I do this manually within Illustrator. The problem still exists with the latest version of Illustrator.

    1 vote
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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  4. Macbook completely crashes with Illustrator 2018

    Hi, I'm using Illustrator 2018 and quite frequently my MacBook Pro 2017 crashes completely when I'm moving objects around or copying objects. It happened with the 2017 version as well. I can only hard reset my computer, which NEVER happens with other apps.
    Thanks for help

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Create New

    I have Illustrator 2018. Whenever I click create new, I'm expecting to see the full range of canvas options, but instead it's cut off at web (instead of including Art & Illustration canvases etc.). Resizing the window still cuts it off, and sometimes it'll fit but there will be white space instead of filling the window.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. Many Many issues with Illustrator 2018


    1. Ever since I've updated to Illustrator 2018, the program is always lagging and becomes non-responsive. Something simple like selecting "T" for a new text line will stall my program. I've attached my computer specs.


    2. The alt shortcut for brush tool no longer selects color with the eye drop tool. I have to manually select the eyedropper, then switch back to the brush tool which is very frustrating when I need to do this hundreds of times a day!


    3. The startup time has increased dramatically. Showing a blank screen for a couple minutes until the illustrator home screen finally appears. Also…

    1 vote
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Align not working when ALL items in a group are selected

    Since updating to CC 2018, align to selection and align to artboard are not working when ALL items in a group are selected.

    Align appears to work if ALL BUT ONE item in the group are selected ... but if the final item is selected, it stops working ... nothing happens.

    This is not ideal as it means you then have to align the remaining item with the rest of the group manually ... with transform or by eye.

    8 votes
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side and behavior is similar to Illustrator CC 2017 version. If you think behavior is changed in Illustrator CC 2018 kindly share a small video of Illustrator CC 2017 behavior and Illustrator CC 2018 behavior at sharewithai@adobe.com so I can further investigate it.

    Please do mention the link of this thread so we can identify you

  8. PNG Not exported with Black Background

    Export Element > PNG > Background Color Black not working

    Illustrator Version: CC2018, 22.0.1 (64-bit)
    OS: Windows 10
    Language: German

    11 votes
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    10 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  9. Start Screen and New Page Screen has a black border as if its minimised

    The Start Screen and the New Page screen acts as if it is minimised inside the window (see attachment to understand) until i update the page by minimising and then maximising the application.

    as there is no way to minimise the new page screen it is stuck in this state. Started happening all of a sudden tonight. I have tried to turn off gpu acceleration but that has no effect. Tried Uninstalling but also didn't fix the problem.

    I have not tested any other pages like preferences to test if it happens on that too but my guess would be…

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. UI bug

    illustrator CC 2018 (ver. 22.0.1(64bit) / windows 10 Falls creator

    UI gets 'mangled', rendering it unusable, displays 'eating' each other or disappearing or not appearing, usually starts in 'control' area. Happens after various length of time, no special event triggering it.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Pen Tool - Arrowhead

    No objects selected, Pen Tool equipped.
    Stroke settings: 2 pt, arrowhead #5 selected for end condition

    Bug: Place first point and the arrowhead on the end condition reverts to blank (no arrowhead)

    Workaround: Resellecting the arrowhead after placing the first point returns the line's behavior to what is expected: arrowhead trailing on the last point drawn.

    Version 22.0.0
    Windows 7, 64 bit
    2 x Intel Xenon E5-2623 v3 (dual chip), 32GB RAM

    2 votes
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  13. Zoom to mouse location

    Prevously when you zoom with the Mouse (magic Mouse 2) it would zoom to the location of the pointer. Now it seems to just zoom to a random point. I move the mouse pointer and it still zooms to the random point. I want to hover my mouse somewhere and then zoom to that position like previous.

    9 votes
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    10 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  14. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

    8 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. export

    Exporting artboard to PSD now flattens the image even though layered export is selected.

    File>Export>Export As..>type "PSD"
    Write layers - selected
    preserve text editability - checked
    maximum editability - checked

    Same process as before updating to v22.0.1

    previously it exports all the elements as separate layers perfectly, now it flattens everything

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. illustrator cc 2018 wrong in export psd after rasterized

    colors change in file export with pantone, my steps are as follows:
    1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
    2- rasterize the file with the function "keep spot colors " flagged
    3- export the .psd image with the function in the connection tab
    4- the resulting file has changed colours and wrong result

    13 votes
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    8 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  17. Text and Objects Randomly Rotating

    When I move text or an object, I will always notice they get slightly rotated. It's hard for the eye to see it sometimes, but the guide lines will show that things get slightly rotated sometimes for no reason.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  18. Error loading plugins. TorqExtension.aip

    I get two errors when I first open up Illustrator. This is the second one I receive. It appears every time I open Illustrator CC 2018. I have tried uninstalling and reinstalling Illustrator from Creative Cloud, but it still appears on startup. I'm on a Windows 7 64-bit machine as well.

    3 votes
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    11 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  19. Jagged edges and gohst dashed lines when exporting

    When exporting a dashboard to jpg or png some gohst white/yellowish outlines appear.
    I use plain color without outlines but the outlines appear while zooming in the screen and when I export the artwork. The problem seems to be related to black color

    Also, I used a plain dark red and it is exported as stripped lines fill .

    I attach examples of exported images. They were exported with the best quality. I updated the software today (november the 2nd 2017)

    3 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. character panel

    Please allow this shortcut to work again - No longer able to drag mouse left or right over the text tools (font size, leading, tracking, etc.) to quickly adjust the value lower or higher. This is helpful when designing quickly vs. typing in the exact value or using the arrows to increase/decrease.

    This is still possible in the Photoshop update - however, it is buggy and does not work correctly anymore.

    Thanks!

    3 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
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