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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7417 results found

  1. background save scratch

    Save in background option cause Kernell Panic on IMac 2019 A2116 after turn OFF this option never happens again.

    1 vote

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  2. Typography disappears when the text is added on a curved path

    This was said to have been fixed in 24.0, but I just updated to 24.3 and had this issue. Any time I use the type on path tool, it appears as though I'm typing (layer name changes) but the text is completely invisible no matter the font size or color and I am unable to highlight the text.

    1 vote

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  3. illustrator preview is black and white (fills but not lines?) when file background is transparent

    mac os 10.15.6 / ai 24.3

    file preview for fills (but not lines) becomes b&w when the file background is transparent. when a background is turned on, preview is fine.

    1 vote

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  4. Just updated to Illustrator 24.3 and now installed font only has a few letters

    I updated to the latest version of Illustrator (24.3) and opened a document I had created in a previous version. Most of my text was missing. I checked and the font was still available and activated. I deactivated and reactivated and that didn't help. When I click the text, it gives me the message that "This text was created in a different version of Illustrator. Editing the text may cause some changes to your text layout. Basic formatting will not be affected. Do you want to continue?" The font is PeachyKeenJF. Only a few letters/numbers actually show up. I'm on…

    2 votes

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  5. Inaccuracies with pathfinder and shape builder tool

    I'm using v24.3, the most recent Illustrator version. When zooming in on a shape, the selection outline does not appear to correspond to the actual fill area of the shape. When doing any cutting or merging with the pathfinder or shape builder tool, this discrepancy starts to create inaccurate results, as the tools seem to favor the selection outline as a guide when cutting.
    As an example, I have a circular background. I want to "mask" a square onto it, so one of the corners of the square is outside of the circle. This corner I intend to cut off…

    6 votes

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  6. Overlapping panels select multiple options with a single click

    Describing my program layout:
    With my panels locked to the right hand side of the program, I have two columns of panels, Stroke/Brush/Color/etc. on the far right (minimized to select individual panels to expand when needed), and "Swatches" as a standalone column locked to the left of my other panles and constantly expanded.

    Describing the error:
    With the Swatches Panel column expanded, and my other panels stacked and minimized, if I were to select the Stroke Panel from the right, and expand that single Panel from the column it would overlap the swatches panel. Making Arrowhead selections from the dropdowns…

    1 vote

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  7. Display profile is hijacked when drag & drop screenshotswith P3 display (AI 24.3) on mac

    Take a screenshot (command-shift-4) and select the area. Drag in the image from its preview into an AI open document with color settings: North American web with the monitor profile preset to sRGB. Upon dropping the file into the canvas, the monitor profile becomes "Monitor" automatically. All the colors change visually with no warning presented.

    3 votes

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  8. Artboards and arrowheads disappear

    Mac OSX 10.13.6 Illustrator 24.0 Creative Cloud
    Opened a file
    strokes with arrowheads to be strokes and artboards that were present when the file was closed to still be there.
    Strokes were dropped to shapes and grouped and the artboards were gone.

    I've seen this before and I can't figure out why it's happening. I have a file that I just worked in a few days ago and now when I open it, all the strokes I had with arrowheads are broken down into a shape for the line and a shape for each arrowhead and then the whole thing…

    1 vote

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  9. Crashing when scaling objects and file disappears after saving

    Program often crashes when I'm scaling large objects. Also, I saved a file that I had been working on for more than a week and closed the application like I usually do but when I reopened it? File gone. Erased. Can't even find an earlier version of it. Then I got a bunch of note and word docs titled "debug" full of HTML gibberish I couldn't understand. Couldn't recover or find file in deleted cloud files or recycling bin on desktop.

    1 vote

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  10. blob brush

    Any idea what is causing these weird color boxes? not having issues with the blob brush but these are annoying

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  11. Layer access arrows missing

    the arrows that you click on to access the layers are gone. there is no clickable link, or visible arrow anymore.

    I have restarted both program and computer, then uninstalled and reinstalled. It is still not working.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  12. Object move increments is off

    Mac OS Catalina 10.15.6
    Illustrator 24.3 Updated 09/26/2020

    1. Checked preferences, changed to .001 px and rebooted illustrator

    2. Selecting an object and pressing the arrow keys the object would move a point at a time, now it is like I am always holding the shift (10px) instead.

    3. After the update I select an object and try to move it a point or two moves it randomly in every direction but the direction I would like.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  13. Export to EMF - Extra white border

    When exporting to EMF, an extra white border is added to the output file.

    Coordinates and size are integers.

    OS: Windows 10
    AI Version: 24.3

    2 votes

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  14. alt drag art boards not working STILL

    this is still not working. Now and again it does, then it doesn't again. It doesnt' copy the art board.
    I can't see how to even check on my previous but reports, or find other ones I've voted for, I don't understand this process. Please will you fix it?

    1 vote

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  15. 1 vote

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  16. Cannot copy and Paste text from illustrator to mail or other programs

    In the previous versions of Illustrator I could copy and paste text into other programs. Since I have updated to version 24.2.3 all attempts to paste text elsewhere result in an un-editable pdf. I found some ridiculous work arounds online, but it's serious affecting my work flow. I'm running Mohave 10.14.6. Tried monkeying with the clipboard settings to no avail.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  17. Trim Transparent Pixels on PNG Export BROKEN in 24.3

    Exporting PNG used to trim out transparent pixels but in Version 24.3 that feature is broken. Exporting PNG results in a file with the dimensions of the object or group INCLUDING transparent pixels.

    7 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  18. Select all artboards

    With the Artboard tool selected, choosing Select > All selects not only the artboards, but all of the artwork—even artwork outside of the artboards.

    1 vote

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  19. No Kuler schemes

    Using Windows 10, CS6; choosing Windows>Extentions does not bring up Kuler as an option: It brings up Libraries and nothing happens when I select libraries.

    1 vote

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  20. Creative Cloud Automatic Shut Down

    This might not be a libraries issue.

    My office is working off of Illustrator 24.1.3 and Photoshop 21.2.1. Recently Several of us has encountered an issue where all open CC programs will spontaneously decide to shut down. This isn't a catastrophic issue thanks to the fact that all files that have unsaved changes will ask if the user wants to save, similar to if they had used the short cut to quit. The difference here is there isn't a cancel option on the save prompt, and this happens to both Illustrator and Photoshop simultaneously, as though both programs have been…

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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