Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8067 results found
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preferenes file corrupt
almost every 2nd-3rd time I launch Illustrator I get this error message about a corrupt preferences file and my workspace is reset to the default. very annoying
3 votes -
'could not complete package' message in Illustrator CC 2019
Trying to package an illustrator file is met with 'could not complete package' message. No further explanation is provided. This is an inconsistent error, it seems more common when the file contains .eps links.
3 votes -
Folders in Appearance Panel
Folders in Appearance panel: I'd like to be able to apply Effects and Transparency to subgroups of strokes and fills with precision.
7 votes -
Scatter Brush - cannot make adjustments
Mac OS 10.14.1 Illustrator 23.0.1 Scatter Brush dialog will not Preview adjustments, will not accept "OK." Must Cancel and lose adjustments to leave dialog.
4 votes -
Pixel number inconsistency
Windows 10? (most recent and just updated yesterday)
Illustrator 22.1 (64bit)When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.
Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.
Flaming dumpster fire. I…
4 votesThe intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.
If you set anything else, Illustrator will scale the image accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).
There is no way to write a custom resolution AND maintain the desired size at the same time.
The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).
Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point…
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Type tool not working - it looks to create a placement box but text does not appear. Windows 10, AI version 23.0.1
Type tool not working
1 vote -
text change when opening in Illustrator CC 2019
Illustrator 23.0.1 on Mac OS 10.12.6
I have issues when I open a document that was created in Illustrator CC2017 in CC 2019. It seems that the text spacing is different, so sometimes some characters are changing to the next line!
See example exact same document between CC 2017 and CC 20191 vote -
Annoying opening screen
I reinstalled the system. I removed and reinstalled Adobe Illustrator. No solution. I don't understand why the problem is caused.
Mac Mojave 10.14.2
Adobe Illustrator 23.0.11 vote -
Vectorise text doesn't work on text mask
There's a bug in Illustrator (all versions MacOS 10.12.6):
when there's a non-vectorised text mask in a file and you do select all -> vectorise text, the non-vectorised text mask will not be vectorised.
Then when you re-open the file on a computer without the active fonts, it won't give you a warning that there's a missing font!
Only when you click on the mask it will say that there's a font missing.1 vote -
Releasing a Layer Mask releases all clipping masks within
When I create a layer mask that includes clipping masks within, there are problems releasing the layer mask.
a) Using the Layers panel Make/Release Button releases some of the clipping masks within. (see attached movie)
b) Using the Properties panel button and/or the Object > Mask > Release will appear to do nothing, but is a redraw issue requiring View > Outline / View > Preview toggle.Mac OS 10.12.6, AI 23.0.1
3 votes -
Viewing New Features from Learn kept playing—after quitting
With an Illustrator document open I clicked the Learn icon in Control panel, and chose New Features and clicked to watch the Properties panel movie. I quit AI and the movie began to play again… I hadn't quit it.
there was no way to stop it. I muted the computer and restarted AI where the movie resumed and I could stop it. I resumed it playing and quit again and it quit the movie this time. so I couldn't replicate it—but it was odd!3 votes -
Freeform Gradient tool tip pop up won’t go away
Using Windows 10 on Dell XPS15. tool tips pop up appears and then i cant make it go away... I've disabled the tool tips in the Preferences menu but it hasn't made any difference. Is this a bug or something to do with my system?
3 votes -
start up screen flashing black and white
when i open adobe illustrator the screen flashes black and white continuously and the menus close instantly when i click on them. i can open a new document by pressing ctrl n but cannot click on any of the menus.
this only happens when i am signed in, which i need. i can sign out by quickly clicking the sign out button in the help menu before it closes again, but this is not ideal.
this only happens in illustrator CC 2015, not photoshop.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator 23 PDF-export: everything in caps after update 23.0.1
Dear Adobe,
I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been…
1 vote -
Illustrator 23.0.1 crashing almost immediately after launch
I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.
I have tried looking for updates in the CC app, but it says that the programs are all up to date.
I have tried uninstalling and re-installing the software, but the issue remains.
I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;…
11 votesPlease try again, there was a server level issue that was leading to a crash on January 9th 2019
NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019
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Type Tool Craziness
The latest update to Illustrator CC seems to have completely rendered the type tool useless. It's not stable, it has trouble selecting text. It has trouble staying active. Is this a compatibility issue with the touch pad? If need be, I can create a screen recording of all the craziness it's doing.
Using a MacBook Pro 2018 with 32gb Ram
OSX Mojave 10.141 vote -
Unable to select individual anchor point to move
I was trying to fill a shape with an object but can't select and move individual points to create the custom shape i'm looking to make. It just moves everything even if I have the other layers locked
2 votes -
SVG Export issue
When exporting an svg, the file is "empty". There're only some bytes, but it shows in the browser, when you do some drag and drop. So, now comes the problem, if I sending the file to a workmate he get only a "Not working img". I must export the file a few times, with the same options to get a working svg.
And sometimes the export delete the main file (.ai), I don't know why.
Illustrator Version 23.0.1 | macOS Mojave 10.14.2
2 votes -
Very slow working when raster imiges are placed.
Why Illustrator can't be as fast as Indesign with images placed or linked?
1 vote -
illustrator CC 2019 selection by path only broken with symbols
- In Prefs>Selection and Anchor Display check Object Selection by Path Only.
- Drag a symbol from the symbol pane onto the artboard. 2a. It needs to be one with a filled area.
- Choose the pen tool.
- Draw an unfilled, stroked path with an anchor point that is on top of a filled area of the symbol.
- Choose the Direct Selection Tool.
- Drag over the anchor point, making sure not to drag over any paths, just a filled area. Alternately, drag over a filled part of a symbol even without a path on top.
- Notice that the symbol becomes selected. It should…
0 votes
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