8070 results found

1. Unable to activate fonts because "Not signed in" even though I am signed in!

   I am trying to open an Illustrator file that has two fonts which are not installed on my computer.

   When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").

   I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.

   When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in! (see attachment "signed-in")

   This is a terrible user experience to say the least.

   I am trying to open an Illustrator file that has two fonts which are not installed on my computer.

   When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").

   I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.

   When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in!… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Gradient mesh points and handles dissapearing

   Illustrator 23.0.1 Windows 10

   Points and handles of gradient meshes sometimes disappear if i draw a another object, like a rectangle, near or over them.

   Points stay selectable but are not highlighted. If I move them with the Keyboard, they reappear!

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   2 votes

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   1 comment  ·  Meshes, Distortion  ·  Delete…  ·  Admin →
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3. Illustator CC 2019 is low res!

   Illustator CC 2019 is low res! All icons big.
   Not InDesign though

   1 vote

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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4. When I export as png, application crashes

   Adobe version: 22.1, OS: Windows 10 (the adobe application is on a virtual desktop for security reasons.)

   From the last 2 weeks, I have not been able to export to png. This was never an issue until recently. I get a prompt for export for multiple screens. I've tried exporting it in multiple dpi (72, 192, and 300). This also crashes. I've tried choosing a single asset and exporting selection. This also results in a crash.

   Please help me find a solution.

   Thanks,
   Lubna.

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   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Pantone + color book will not consistently "sort by name"

   I keep the Pantone+ Solid Coated book open always, but every time I reopen the program it reverts back to "sort by kind" instead of the "sort by name" I keep choosing and is my preference.

   2 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. Cannot scale item directly after placing...

   When I place either a file or library item by dragging onto the artboard, I cannot scale that item (via double-click on scale tool). It does not apply the transformation. I have to repeat the transformation in order to get it to apply. This does not happen however if I place an item through the file menu. See attached video.

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   1 vote

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   1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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7. Workspace Bug

   Have a strange bug. Have Dual Cinema displays with all of my palettes on one monitor. Saved workspace for this configuration. If I click to toggle between fill/stroke it resets my workspace and moves all of my palettes over to my first monitor but only in the bottom right 1/4 of the screen. If i hit "x' to toggle between fill/stroke this doesn't happen.

   cc 23.0.1 Mojave 10.14.1

   6 votes

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. gradients dont appear when copying and pasting artwork from illustrator to indesign

   gradients dont appear when copying and pasting artwork from illustrator to indesign in the newest update - it worked perfectly last week before the update

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   3 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Illustrator 23.0.1 Selection Tool/dragging text box keeps unselecting by itself?

   Keeps deselecting by itself when i try to grab objects and drag. When I press Shift and drag, it duplicates the text box and suddenly deselects itself?? anyone having this issue?

   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Link option in inactive in the Place dialog, even after a name is pasted from clipboard

    I am working on a huge document with hundreds of linked images. All files are now changed due to company policy. So I need to relink a bunch of files. This is not possible automatically so I believed I found a solution. But the shortcut was devastating. If i choose say 10 links which have the same name, lets call them Image1 but now the name should be Image01. Same image is in other words used in several places in same file. I marked the links and chose Relink. So far so good.
    I choose the new name Image01.ai and then I copy the filename and press OK until the first file is OK. Then it opens automatically a new window and i choose Ctrl-V with the image01.ai file and press enter. I enter this for all image files.
    Then I realized that the Link button is turned off???
    It´s on checked if i manually click image01.ai but not if i paste the filename.

    Please fix this bug and to be honest, a professional program as Illustrator should have batch-possibilities!

    I am working on a huge document with hundreds of linked images. All files are now changed due to company policy. So I need to relink a bunch of files. This is not possible automatically so I believed I found a solution. But the shortcut was devastating. If i choose say 10 links which have the same name, lets call them Image1 but now the name should be Image01. Same image is in other words used in several places in same file. I marked the links and chose Relink. So far so good.
    I choose the new name Image01.ai and… more

    3 votes

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    1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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11. Adobe Illustrator 23.0.1 does not open files while running.

    The Issue:

    Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
    Won't open files from Bridge, or explorer by double clicking or right click-> open with.
    Won't open files that are downloaded, by clicking on them,
    Won't open files from Internet Explorer with option: Open

    Illustrator Does open files when the program is not running.

    I did not install any additional plugins.

    Adobe Illustrator version:
    CC 23.0.1 ( Windows)

    Creative Cloud App Version:
    4.7.0.400

    i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.

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    System Information

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      Time of this report: 11/5/2018, 12:23:59
    
             Machine name: PLWN8750
    
               Machine Id: {E840FC2A-5C6E-4204-95C0-3BBD508F16B2}
    
         Operating System: Windows 10 Enterprise 64-bit (10.0, Build 16299) (16299.rs3_release_svc.180808-1748)
    
                 Language: English (Regional Setting: English)
    
      System Manufacturer: Dell Inc.
    
             System Model: Precision 5520
    
                     BIOS: 1.10.1
    
                Processor: Intel(R) Xeon(R) CPU E3-1505M v6 @ 3.00GHz (8 CPUs), ~3.0GHz
    
                   Memory: 16384MB RAM
    
      Available OS Memory: 16228MB RAM
    

    FIX I've installed older version 23.0.0, and files open correctly, please fix it in next updates.

    The Issue:

    Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
    Won't open files from Bridge, or explorer by double clicking or right click-> open with.
    Won't open files that are downloaded, by clicking on them,
    Won't open files from Internet Explorer with option: Open

    Illustrator Does open files when the program is not running.

    I did not install any additional plugins.

    Adobe Illustrator version:
    CC 23.0.1 ( Windows)

    Creative Cloud App Version:
    4.7.0.400

    i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.

    ---

    System Information

    ---

      Time

    … more
    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Blank window opens when starting the application. Closing the window, the application closes too

    Hello !

    I just have the problem when launching the apps, there is a blank window appearing . If I close the window, the application is just closed too, error's image attached.

    It just happens on this PC, it works normally for others.

    I've already tried to reinstall the Creative Cloud and all the apps but nothing works.

    Have anyone faced this issue, please help! Thanks a lot!

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    3 votes

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    2 comments  ·  Launch  ·  Delete…  ·  Admin →
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13. Gradient panel - Angle tab flashing and temporarily freezing program

    This is a new problem today - I have restarted Adobe and my mac and no fix.

    Summary -

    I have my panels displayed on my UI - The gradient angle tab (even when no gradient is applied) begins to flash repeatedly and quickly - This causes the program to freeze for the second it is flashing.

    Further, once it has completed flashing it changes my tool randomly - I have had it change from move to artboard, from shape to pen, it seems random. Also the I have tried a different keyboard so it is not a bug in one of my keys.

    The last thing that I noticed is that I can recreate it by clicking out of illustrator and as soon as I come back in it does it again. The worst part about this is when using pen tool it ends the path I was working on as well.

    This is a new problem today - I have restarted Adobe and my mac and no fix.

    Summary -

    I have my panels displayed on my UI - The gradient angle tab (even when no gradient is applied) begins to flash repeatedly and quickly - This causes the program to freeze for the second it is flashing.

    Further, once it has completed flashing it changes my tool randomly - I have had it change from move to artboard, from shape to pen, it seems random. Also the I have tried a different keyboard so it is not a bug in… more

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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14. Changing leading up and down in Character panel makes it 1 or 1295 pt

    When the leading is set to (Auto), using the up/down arrow UI buttons in the character palette to change the leading results in weird leading sizes. Toggling up from Auto using the up arrow in the UI produces a leading of 1 pt. Toggling down from Auto produces a leading of 1295 pts!

    23.0.1 Windows 10:

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    8 votes

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    12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. font finder/Missing font box keeps loading and unable to activate missing fonts

    Find Font box not working. Example i am missing fonts and when i open that menu it shows the fonts used in the document but the missing ones just have a loading circle next to it and it never stops.

    Also the Missing font box. When i do have the fonts and want to Activate them they will never activate, It just loads for 10mins and stops with out loading the fonts.

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    13 votes

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    8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi All,

    We are not able to reproduce this issue at our end. Can you please let us know if you are still facing this issue? Also, is the Creative Cloud running fine on your machine when this issue happens?

    Thanks
    Anish

16. Uneven stroke

    Newest version of Illustrator has now changed my .001 cut size of a stroke in some places from a clean thin line to a jagged mess. Some of the former .001 lines are still unchanged? These are shared with clients and look horrible!
    Running on Windows 10.

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    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. Zoomed in Home Screen? Why

    The home screen in my Adobe Illustrator is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator vs photoshop.

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    3 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Unable to save to Illustrator 8 legacy format

    Illustrator 23.0.1 (64-bit)
    Windows 7 Pro SP1 x64

    File saved as Illustrator 8 cannot be reopened by Illustrator CC 2019 or earlier versions.

    Create simple file (can be blank, but this doesn't show the full problem.
    Save as Illustrator 8 format.
    Attempt to ope.
    Error message (see screenshot) is displayed.
    Click OK.
    File then opens, but has no content.

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Adjustment of a gradient in Live Paint Bucket (K)

    In Illustrator CC2019 the Adjustment of a gradient in Live Painting Bucket (K) does not work.
    When in Live Painting Bucket (K) i apply the gradient, then i can not adjust it manually.

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    38 votes

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    58 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.

    Illustrator will now allows to change gradients of the Live Paint selections, using Gradient tool.

    The annotator won’t show up when you do this, but you will see the changes immediately if you have GPU Preview and Real-Time Drawing and Editing options enabled in Preferences.

    What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

20. Guides dissapear when selected

    In a new document (CC2019) with multiple artboards, the guides dissapear when I select them. They reappear when unselected.

    7 votes

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    5 comments  ·  Selection  ·  Delete…  ·  Admin →
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