7452 results found

1. Illustrator Freezes when trying to scroll fonts

   When text is highlighted, and I go to change the font and use the scroll bar on the right to scroll down, the program freezes indefinitely.

   No custom fonts installed.

   2021 Macbook Pro M1 running Sonoma MacOs 14.3.1 (23D60). No other applications open.

   I used the MacOs Screenshot App to record the bug in action. However - when recording my screen, the bug does NOT happen. I tested this multiple times. Talk about the observer effect...

   In order to capture the bug, I used my phone to record. I tested this multiple times. I'm attaching both videos below.

   https://community.adobe.com/t5/illustrator-discussions/illustrator-28-2-0-freezing-when-scrolling-fonts/m-p/14440525#M398394

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Illustrator Crashes When Trying To View Using CPU or Pixel Preview (All Versions)

   Been happening for quite some time now. When trying to view a pixel preview of my document it will hang then crash. Same exact thing happens if I try to "view using CPU". Also have been getting a weird "hairline" pink line around non-stroked objects.

   Attached pictures of the pink outline around the gray in the one picture and another around the white and the gray. It seems to change as I zoom in and out which makes me think it's a rendering/driver bug. I think this issue and the original crashing when trying to select CPU or Pixel Preview are related somehow.

   I have tried using latest version of Illustrator (28.2) and even going back to (27.0). Same things occurring.

   General specs are AMD 7950X3D cpu, 7900XTX gpu, 32 GB DDR5 6000 ram, Samsung 990 Pro 2TB M.2 SSD, Windows 11 home latest update, amd gpu drivers latest as well. Rest of detailed specs are here. https://pcpartpicker.com/b/LWBcCJ

   Been happening for quite some time now. When trying to view a pixel preview of my document it will hang then crash. Same exact thing happens if I try to "view using CPU". Also have been getting a weird "hairline" pink line around non-stroked objects.

   Attached pictures of the pink outline around the gray in the one picture and another around the white and the gray. It seems to change as I zoom in and out which makes me think it's a rendering/driver bug. I think this issue and the original crashing when trying to select CPU or Pixel Preview… more

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. 'Creative Cloud Files' folder shortcut keeps appearing in Finder side bar

   I delete this shortcut every time it reappears, how can I stop it from reappearing? I thought Adobe deprecated the file sync? I have been seeing notifications about it going away in February 2024.

   Anyways, it's annoying, i've never used CC file storage, it would be great to be able to completely remove it from the UI.

   Illustrator 28.2
   MacOS Sonoma 14.2.1
   MacBook Air M2

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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4. Thin space and hair space have wrong widths

   In Indesign a hair space is a twenty fourth of an em-dash independent of the font size.
   In Illustrator a hair space depends on the font size.
   6pt font -> hair space is a sixth of em-dash
   10pt font -> hair space is a tenth of em-dash
   20pt font -> hair space is a twentieth of em-dash
   40pt font -> hair space is a fortieth of em-dash
   in other words: a hair space in Illustrator is always 1pt

   In Indesign a thin space is an eighth of an em-dash.
   In Illustrator a thin space is a fifth of an em-dash.

   Indesign seams to do it the right way.
   Illustrator is buggy in both cases.

   In Indesign a hair space is a twenty fourth of an em-dash independent of the font size.
   In Illustrator a hair space depends on the font size.
   6pt font -> hair space is a sixth of em-dash
   10pt font -> hair space is a tenth of em-dash
   20pt font -> hair space is a twentieth of em-dash
   40pt font -> hair space is a fortieth of em-dash
   in other words: a hair space in Illustrator is always 1pt

   In Indesign a thin space is an eighth of an em-dash.
   In Illustrator a thin space is a fifth of an em-dash.

   … more

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5. Inside / outside strokes get silently expanded when you create a pattern with them

   Try these steps:
   1. Create a shape (like ellipse or rectangle)
   2. Make sure you have Inside or Outside option chosen for Align Stroke in the Stroke panel
   3. Object > Pattern > Make (or drag the ellipse to the Swatches panel)
   4. Check the contents of the pattern.
   The stroke gets expanded!

   However, if you copy an object with an Inside / Outside stroke and paste it into the pattern — it doesn’t get expanded and stays live... until you commit editing — only then Ai warns you non-cnetered strokes will get expanded.

   Perhaps Ai should drop a message before expanding strokes? Shy one (the same as 'Shape expanded' we see when a rectangle gets modified to something else), or a loud one?

   Try these steps:
   1. Create a shape (like ellipse or rectangle)
   2. Make sure you have Inside or Outside option chosen for Align Stroke in the Stroke panel
   3. Object > Pattern > Make (or drag the ellipse to the Swatches panel)
   4. Check the contents of the pattern.
   The stroke gets expanded!

   However, if you copy an object with an Inside / Outside stroke and paste it into the pattern — it doesn’t get expanded and stays live... until you commit editing — only then Ai warns you non-cnetered strokes will get expanded.

   Perhaps Ai should drop a message… more

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   1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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6. File name resets when I switch to saving as a cloud document

   I'm working on a file locally called filename_v01.ai and decide to create a new version.

   I hit Save As, and change it to "filename_v02.ai"

   Before hitting save in the same folder, I decide to save to cloud instead. I select "Save Cloud Document"

   The Save to Creative Cloud window opens up. All is well except it has ignored my filename change - it's called "filename_v01.aic"

   This happens in both directions and would be good to fix

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   Why do I want this change
   I back and forth between illustrator desktop and iPad and back and forth between ai and aic to do this (ultimately I prefer to have local AI file so I can bring into other apps - After Effects etc), and I continually version up when I go from one to the other - v01, v02, v03. This file rename bug regularly trips me up

   I'm working on a file locally called filename_v01.ai and decide to create a new version.

   I hit Save As, and change it to "filename_v02.ai"

   Before hitting save in the same folder, I decide to save to cloud instead. I select "Save Cloud Document"

   The Save to Creative Cloud window opens up. All is well except it has ignored my filename change - it's called "filename_v01.aic"

   This happens in both directions and would be good to fix

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   Why do I want this change
   I back and forth between illustrator desktop and iPad and back and forth between ai and aic… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Apple M1 macOS Sonoma 14.3.1 - Terriblement lent !!! 😪😡

   Depuis que j'ai fait la MÀJ de Ventura (macOS 13.x) vers Sonoma (14.x), le logiciel Illustration est terriblement lent, ça me fait perdre un temps fou! Mon document est simple et léger (102 ko). Lorsque je déplace mes éléments ou même que je fasse une recherche dans (Menu > Aide).

   • Illustrator : 28.2
   • Puce : Apple M1 Pro
   • Mémoire : 16 Go
   • macOS : 14.3.1 (23D60)
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8. HEX Value can't overwrite spot colors in color palette

   I set a global color (Spot or process doesn't matter) but if I try to enter any code in the HEX value field, I'm not allowed to type anything. I must first convert the color to CMYK or RGB with the appropriate button and only at this point I'm allowed to type the code in the HEX field
   It would be much more practical to be able to insert the HEX code even without having to necessarily convert the color to CMYK or RGB first

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. Dimensions new layer Do Not Print

   Using the Dimensions tool on a layer designated as Do Not Print creates a new layer title Dimensions.
   Example, I do all my dimensions, set the layer to Do Not Print. Later I realize I need to make an additional dimension. If I try to use the Dimension tool on the layer marked Do Not Print, it will create a new layer for new Dimensions.

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   0 comments  ·  Layers  ·  Delete…  ·  Admin →
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10. Info Palette incorrect on items using Clipping Mask

    Objects with Clipping Masks show original width and height in Info Palette. Ex. a 10x10 square clipped to 2x2 will show as W: 10, H: 10 in Info.
    In Properties/Transform the information is correct, i.e. W: 2, H: 2

    I typically don't like to see the whole Properties Panel nor need the editing abilities of Transform so I have the Info panel open. However, I would assume it would show the selected width and height vs. the clipped item's original size.

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    1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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11. Typo causes harsh generative AI warning

    My prompt for generative AI was "abscract [sic] background with 4 quotations". Illustrator threw a red warning: "One or more of your terms violate guidelines". I couldn't capture the screen because the warning disappeared quickly. When I corrected the spelling to "abstract" it generated results without a warning. Seems the warning should be a little different for this.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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12. Animated Zoom not working properly - Blurry graphics when zooming or panning

    I use animated zoom a lot, usually through the shortcut CMD+Space+Drag Mouse Left/Right.

    I've been getting this bug of Blurry graphics for a couple of days, and it's really annoying. My current workaround is using Tab after image turns blurry, so the graphics "refresh" to its sharp state.

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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13. Crashes daily, usually over night. Can't keep loaded for more than 24 hours.

    Windows 11, 65gb ram, 2tb ssd, desktop. Version of Illustrator is latest, always do updates and owned a subscription for 5-6 years.

    Why am I here? I can't figure out this help system, or generally no help at all. I usually never file bug reports because I don't expect any support for my money and have grown desperate with the daily crashes and losing edits.

    I am sorry if my description is limited, as the crashes usually occur over night. The computer is never put to sleep and only the screen saver is running. I have no add-ons. My installation is about as plain vanilla as possible.

    Moments ago, it crashed in the background while copying a image from Photoshop to Outlook. This is by far the must unstable version, ever.

    Oh, BTW, here's another idea. Use my Adobe password and account for my access to help, WTF!

    Windows 11, 65gb ram, 2tb ssd, desktop. Version of Illustrator is latest, always do updates and owned a subscription for 5-6 years.

    Why am I here? I can't figure out this help system, or generally no help at all. I usually never file bug reports because I don't expect any support for my money and have grown desperate with the daily crashes and losing edits.

    I am sorry if my description is limited, as the crashes usually occur over night. The computer is never put to sleep and only the screen saver is running. I have no add-ons. My installation… more

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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14. Gradients with opacity act as a clipping mask for objects behind them

    When working with complex groups and gradients, often times an object with a semi-transparent gradient ends up removing the graphics from grouped items below it.

    The solution I've found is to ungroup and regroup items, but I feel this shouldn't happen in the first place. It also disrupts my workflow and how I group items in the first place.

    I don't know how to describe the steps to recreate it, other than "it happens sometimes." I think it happens more often if I've created Blends, even if those blends have been expanded.

    The images attached show two examples of what's happening, and one example of what the intended result was.

    When working with complex groups and gradients, often times an object with a semi-transparent gradient ends up removing the graphics from grouped items below it.

    The solution I've found is to ungroup and regroup items, but I feel this shouldn't happen in the first place. It also disrupts my workflow and how I group items in the first place.

    I don't know how to describe the steps to recreate it, other than "it happens sometimes." I think it happens more often if I've created Blends, even if those blends have been expanded.

    The images attached show two examples of what's… more

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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15. Line Graph Tool not supporting Indian language KANNADA

    Hi,
    I am working for Indian language KANNADA new paper as Chief graphic Artist since 2007. Now I am using Illustator cc 28.2 version. Where if I import the Kannada content text will junking. And it is not supporting.

    Please help me use easily..

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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16. Lag on cursor and selections "sticking" to the cursor

    There is a lag on all selections in Illustrator 28.2. When I select any item I literally have to wait 2-3 seconds before I can move my cursor, else the selection "sticks" to my cursor and moves with it until I click again to drop it and then I have to ⌘Z to send the selection back to it's intended location so I can make the changes I need to make. SUPER FRUSTRATING.

    I have a new Macbook Pro with loads of RAM and never had this issue until the latest Illustrator update.

    Thank goodness I have Affinity Designer installed, because when I get too frustrated with Illustrator (my favourite app since 1994) I have a backup.

    Since Creative Cloud came into existence I've noticed more and more glitches in the Adobe software. Perhaps too many updates too soon, or not enough quality control or testing before sending updates out? At some stage the software will have to be rebuilt from the ground up like Affinity did, instead of building on old frameworks.

    There is a lag on all selections in Illustrator 28.2. When I select any item I literally have to wait 2-3 seconds before I can move my cursor, else the selection "sticks" to my cursor and moves with it until I click again to drop it and then I have to ⌘Z to send the selection back to it's intended location so I can make the changes I need to make. SUPER FRUSTRATING.

    I have a new Macbook Pro with loads of RAM and never had this issue until the latest Illustrator update.

    Thank goodness I have Affinity Designer installed,… more

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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17. Nested Linked AI Files don’t display proper fonts

    Nested or linked AI files inside other AI layouts are not letting the fonts come through. It renders to default font.

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    4 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the comment, the issue was with a font manager program (this time Typeface for Mac specifically), and fonts not being fully activated.

18. Error al exportar - guardar para web.

    No permite exportar ninguna mesa de trabajo, mediante la herramienta de (Exportar Como) y (Guardar para web), existe un error: "No se puedo escribir en el archivo debido a un error".

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Snap to point

    Why not have snap to point regardless of what magnification you're at. I'm sick of having to waste my precious time zooming right in to make sure object lines and points are snapped together and aligned properly.

    This issue has been going on for a long time, and never gets fixed. I know others on forums have this issue as well...it's universal, not just me!

    I do hope someone reads this and actually does something about this issue, but I'm not expecting anything to be honest, because you haven't bothered to fix it for a long time now.

    Robert Bell

    1 vote

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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20. Unable to catch error that occurs when exporting empty artboard to PSD

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be exported.

    Steps to reproduce

    1. open the attached file empty_artboard.ai in Illustrator
    2. execute the script in the Script to execute section or the attached file psd_export.txt (please change the extension to jsx beforehand)

    Expected result

    Errors will be caught and an alert "Caught error" will appear, then safely exit.

    Actual result

    The error penetrates try syntax and the alert is displayed twice. The contents are as follows:
    1. Empty artboard(s) were not exported.
    2. The operation cannot be completed because of an unknown error. [!SEL]

    The error 2 starts to occur in Illustrator 2022 and does not occur in older versions such as Illustrator 2021.

    Workaround

    • Use selectObjectsOnActiveArtboard, etc. to detect empty artboards by myself to avoid the error (to be precise, it is necessary to ignore isolated points and other PageItem that are ignored by the PSD export function by myself).
    • Generate a Rectangle of the same size as the artboard without fill and stroke in advance and export it for avoid the error. An empty image will be successfully exported.

    Environment

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1) to 2024(28.1.0)

    Not sure when this error started, but it reproduces in Illustrator CS6 too.

    Attached files

    Script to execute

    ---

    ja_JP

    空のアートボードをPSDに書き出そうとしたとき起こるエラーをcatchできない

    ExtendScriptのexportFileにてIllustratorのアートボードをPSDに書き出すとき、アートボードに有効なPageItemが含まれていないとエラーが起こり、2つの警告が出ます。

    
    

    問題は、このエラーはtryで囲ってもcatchできないことです。バッチプロセスをアラートで止めてしまいます。

    また、もしapp.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTSでアラートを出ないようにした場合、スクリプトのユーザーになぜアートボードが書き出されなかったか詳しい情報を提供することができません。

    エラーをcatchできるようにするか、空のアートボードでも気にせず書き出すよう変更するのが理想的な設計です。

    再現手順

    1. 添付ファイルempty_artboard.aiをIllustratorで開きます
    2. 実行するスクリプトセクションのスクリプトか、添付ファイルpsd_export.txtを実行します（事前に拡張子はjsxに変えておいてください）

    期待する結果

    エラーはcatchされ「Caught error」とアラートが出たあと安全に終了します。

    実際の結果

    エラーがtry構文を貫通し、アラートが2回表示されます。内容は次の通りです。
    1. Empty artboard(s) were not exported.
    2. The operation cannot complete because of an unknown error. [!SEL]

    2のエラーはIllustrator 2022から出始めていて、それ以前のIllustrator 2021などでは発生しません。

    回避策

    • selectObjectsOnActiveArtboardなどを使い、空のアートボードを自力で検出してエラーを回避します（正確に言えば、孤立点などPSD書き出し機能に無視されるPageItemを、自力で無視する必要があります）
    • アートボードと同じサイズの塗り・線なしのRectangleを事前に生成して書き出すことで、エラーを出ないようにできます。ただし、何もない画像が書き出しに成功します

    環境

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1)〜2024(28.1.0)

    このエラーがいつからあるのかわかりませんが、Illustrator CS6でも再現します。

    添付したファイル

    • error1.png
    • error2.png
    • empty_artboard.ai
    • psd_export.txt

    実行するスクリプト

    (function() {
      var doc = app.documents[0] ;
      var psdOptions = new ExportOptionsPhotoshop() ;
    
      try {
        doc.exportFile(new File('~/Desktop/psd_empty_artboard_error.psd'), ExportType.PHOTOSHOP, psdOptions) ;
      } catch(e) {
        alert('Caught error') ;
      }
    })() ;
    

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be… more

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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