8058 results found

1. Adobe illustrator hangs up/not responding whenever the application is closed

   Whenever my adobe illustrator application is closed the hangs up for 5-10 seconds and enters "not responding" in windows before closing. This happens whether or not a file is open and has been replicated across user profiles in windows. Previous tickets with support for this issue are : ADB-39790766-X5M6, ADB-40236629-R6J6, and ADB-40751699-T0T2. I have uploaded logs from the adobe log collection tool under the following name: AdobeLogs20250711062022_057-win-GS.zxp and have a local copy as well if it is needed (unable to attach here).

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   Need More Info  ·  3 comments  ·  Other...  ·  Delete…  ·  Admin →
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2. Gradient does not rotate with object when using corner handles (manual transform)

   When an object with a gradient is rotated manually using the bounding box (corner handles), the gradient does not rotate with the object.
   However, using the Rotate tool or Object > Transform > Rotate results in correct gradient behavior.

   This silent inconsistency leads to invisible errors in print output — especially in professional workflows.

   🧪 The bug was tested on multiple Illustrator versions, macOS and Windows, fresh installs, and clean preference files. It is reproducible.

   🔗 Forum discussion with video + .ai file proof:
   https://community.adobe.com/t5/illustrator-discussions/gradient-not-rotating-with-object-during-manual-rotation-caused-an-88-000-try-print-job-loss/m-p/15408772

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   1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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3. Outlining text makes glyphs rotated

   Create outline text will deform...

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   Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Preview mode switches to Outline when saving

   The file got outlined while saving it.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. Resizing an area type leads to Error:PARM

   Using bounding box or Free Transform to resize text encounters an unknown error.
   Couldn't add just another text line in the paragraph.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Radial gradient gets changed when a shape is resized

   When I resize an object with a particular gradient, it gets adjusted on its own, which I didn't face before the update. Please fix the issue ASAP

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   6 comments  ·  Gradients  ·  Delete…  ·  Admin →
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7. Color Mixer in Control and Properties panels gets broken after using Tab

   The Color Mixer in Properties and Control works oddly. Here, I try to navigate my fields with Tab, and then drag one slider — boom, it all breaks: sliders vanish, active fields become visually inactive, closing it becomes very hard...

   I feel like it started happening when the generative virus put its tendrils into Ai.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Problems with dividing a shape with a stroke

   When dividing a shape with Divide or Shape Builder, the stroke inside the shape increases or extends beyond the edges. For example, a circle is divided into eight parts...

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   Need More Info  ·  1 comment  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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9. The entire document fails due to the use of area text linked to different pages. Text is lost, the file freezes, won't save, or is stuck

   Mi computador es un MacBook Pro 2022 - Chip Apple M2 - MacOs Sequoia 15.5, pensaba que era un error del Mac por lo que formatee el computador y volví a instalar la suite de adobe, pero no, el error sigue, fue a partir de la actualización hecha después del sábado 28 de Junio. Desde allí el ilustrator presenta diferentes errores que detallaré a continuación:
   1. Para abrir un documento luego de haber trabajado en otro, se queda pensando diciendo que esta leyendo el documento y no lo abre, allí se bloquea y tengo que reiniciar el programa (adjunto pantallazo).
   2. Si logro que abra, genera errores con el texto de área, si está enlazado peor, si muevo el cuadro de área del texto me salta una alerta de error PRAM (adjunté captura). Y luego, desaparecen los puntos de movimiento del cuadro de área y ya no puedo editarlo para nada.
   3. Si quiero guardar el archivo, igualmente, se queda pensando, dice que lo hará en segundo plano pero no pasa nada, se queda ahí sin quitar el cuadro de guardado y si lo doy a la tecla ESC, deja de guardar y no permite guardar nada, ni exportar, ni nada.

   He probado con diferentes archivos y pasa igual.

   Esto me ha traído ya suficientes problemas a nivel laboral donde se usa Ilustrator para crear estos documentos.

   Por favor, ¿qué solución le pueden dar a esto? Está fallando demasiado.

   Mi computador es un MacBook Pro 2022 - Chip Apple M2 - MacOs Sequoia 15.5, pensaba que era un error del Mac por lo que formatee el computador y volví a instalar la suite de adobe, pero no, el error sigue, fue a partir de la actualización hecha después del sábado 28 de Junio. Desde allí el ilustrator presenta diferentes errores que detallaré a continuación:
   1. Para abrir un documento luego de haber trabajado en otro, se queda pensando diciendo que esta leyendo el documento y no lo abre, allí se bloquea y tengo que reiniciar el programa (adjunto pantallazo).… more

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   Need More Info  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Using Inflate with 3D & Materials gives a [Clr?] error

    Ever since it was introduced, I haven't been able to access the new 3D & Materials (only the classic version). With any attempt I make to eg. inflate I get this error message: 'The operation cannot complete because of an unknown error [Clr?]'. I use Illustrator 29.6.1 on a Mac Mini M1.

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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11. Copying (Ctrl+C) a Radial repeated object with a drop shadow causes crash

    Illustrator 29.61

    I was able to re-create the crash with the following steps:

    Create New Document.
    Create 5 basic shapes, group them.
    From the application menu, go to Object->Repeat->Radial and apply it to the group.
    
    Double click on the original group to isolate it, from the appearance panel add a fx drop shadow to the grouped object.
    Exit isolation.
    select the repeated group and copy it
    Crash.

    Playing around with this, the crash only occurs when you add the drop shadow after applying the radial repeat. The easy solution is to apply the drop shadow prior to applying the repeat.

    I did not test other fx options.

    Illustrator 29.61

    I was able to re-create the crash with the following steps:

    Create New Document.
    Create 5 basic shapes, group them.
    From the application menu, go to Object->Repeat->Radial and apply it to the group.
    
    Double click on the original group to isolate it, from the appearance panel add a fx drop shadow to the grouped object.
    Exit isolation.
    select the repeated group and copy it
    Crash.

    Playing around with this, the crash only occurs when you add the drop shadow after applying the radial repeat. The easy solution is to apply the drop shadow prior to applying the repeat.

    … more

    3 votes

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    2 comments  ·  Repeats  ·  Delete…  ·  Admin →
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12. Einfrieren nach einigen Minuten

    Illustrator 29.6.1, Windows 11:
    Illustrator friert jedes Mal einige Minuten nach dem Starten für ca. 5 Minuten ein. Der Fehler tritt unabhängig davon auf, was man gerade tut, der Fehler tritt auch auf, wenn kein Dokument geöffnet ist und nur das Startfenster angezeigt wird. Nach den 5 Minuten läuft er dann ganz normal weiter.

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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13. The name of the missing link gets trimmed from the left side in the file name field in the dialog

    But why the name of the link in File Name field in the dialog gets displayed trimmed from the left side, even though the input has PLENTY of space in my dialog window?
    This behavior is not new.
    I have my guesses that it’s a legacy behavior, to make sure the name is seen on a smaller screen in the smallest dialog... but Ai probably knows the size of the dialog window and can calculate if it fits?

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    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Suffix still gets added when an image is exported even though the option to add it is disabled

    While exporting a AI file to, for example JPG, the checkbox for automatic file extension (suffix) is unchecked. When I export it, the filename gets a extension (suffix) '-01' behind it. When I export, check the box, and uncheck it, the file saves without the extension (suffix), like it should. So every time I have to check and uncheck the option before exporting. Very annoying. Never had this issue before.

    Newest updated installed 29.6.1 on Windows 10 Pro.

    Anyone else has the same issue?

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team investigates this

15. Save/Export Dialog Fails on macOS 26 Beta — System UI Freezes After Error

    Operating System:
    macOS 26 Beta (Tahoe), latest developer beta as of July 2025
    Mac model: MacBook Pro M2 (2022)

    Adobe Illustrator Version:
    Latest available via Creative Cloud as of July 3, 2025 (v28.x.x)

    Steps to Reproduce the Issue:

    Open Adobe Illustrator.

    Create or open any file.

    Go to File > Save As or File > Export.

    The system attempts to open the save dialog but fails.

    The following error appears:
    “The save file operation failed. The save file operation failed to connect to the open and save panel service.”

    After that, core macOS interface components freeze, including:

    Finder

    The menu bar

    The Dock

    The only way to recover is to open Activity Monitor or run killall Finder from Terminal.

    Expected Result:
    The Save or Export dialog should appear, allowing me to choose a file name and location.

    Actual Result:
    The dialog fails to open, shows an error message, and the macOS UI becomes unresponsive until manually restarted.

    Additional Notes:

    This issue started immediately after installing macOS 26 Beta (Tahoe).

    The same behavior occurs in Adobe Photoshop as well.

    Native macOS apps like Preview or TextEdit do not experience this issue.

    I’ve tested restarting the Mac, reinstalling Illustrator, resetting preferences, and booting in Safe Mode.

    The system process com.apple.appkit.xpc.openAndSavePanelService does not appear to be running when this happens.

    Supporting Material:
    Uploading a screen recording separately as requested.

    Operating System:
    macOS 26 Beta (Tahoe), latest developer beta as of July 2025
    Mac model: MacBook Pro M2 (2022)

    Adobe Illustrator Version:
    Latest available via Creative Cloud as of July 3, 2025 (v28.x.x)

    Steps to Reproduce the Issue:

    Open Adobe Illustrator.

    Create or open any file.

    Go to File > Save As or File > Export.

    The system attempts to open the save dialog but fails.

    The following error appears:
    “The save file operation failed. The save file operation failed to connect to the open and save panel service.”

    After that, core macOS interface components freeze, including:

    Finder

    The menu… more

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    Under Review  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Unable to place files from Creative Cloud

    After I place the file on one artboard, it says "file cannot be traced"

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    1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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17. Baseline Shift units change to points when Language Options gets changed to East Asian

    For some reason Ai believes my Baseline Shift units MUST be in points when I choose to use East Asian Language Options, like the GIF shows.

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. 合成フォントの文字化け

    合成フォントを使用して途中で合成フォントの構成を編集すると、既存・ドキュメントの選択によって文字化けする。

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    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Keep crashing 29.6.1

    AI 29.6.1 keep crashing randomly at least 10 times a day...

    2 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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20. Unavailable fonts in Illustrator vs Acrobat Reader

    When I open a document with a missing font, Illustrator keeps displaying the correct font. However, when I open the same document without any changes in Acrobat Reader, the font changes to the default font. Is this normal? Or do I have to worry about converting to curves first?

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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