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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7462 results found

  1. Moving deletes all layers

    If i try to move layers it deletes all the layers on illustrator

    1 vote

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    0 comments  ·  Layers  ·  Admin →
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  2. Bug: duplicate color names

    MacOS 12.6.2
    Illustrator 27.1.1
    The issue: one can create multiple swatches with the same name.
    Create a few non-global swatches or use existing ones. Go inside the swatches and edit the names to the same value for all swatches — no error is triggered.

    1 vote

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    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  3. Dot Grids with Subdivisions are displayed glitchy in Illustrator 2023

    Dot Grids with Subdivisions are displayed glitchy in Illustrator 2023

    Also, dot grids are displayed a little bit shifted towards objects that are snapped and aligned to this grid

    1 vote

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    1 comment  ·  Snapping  ·  Admin →
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  4. Keyboard shortcuts not working with KLIM keyboard on ASUS laptop

    I have just installed a new (external) on my ASUS laptop and now all of the keyboard shortcuts that require three keys to be held, such as send to back, are not working. They work on the laptop keyboard.

    Shortcuts work in all other programs (such as word and online)

    I have updated all drivers, updated CC and also reinstalled the program. I have checked sticky keys are on and filter keys off. I don't know what else to do - it is severely impacting workflow.

    1 vote

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    3 comments  ·  User Interface  ·  Admin →
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  5. Drop shadows rendering differently after updating from 25.0 to 25.4.4

    This is causing a lot of headaches in our department. The drop shadow appears to have gotten smaller after updating to 25.4.4, even though the values are the same. This edit is destructive and cannot be resolved by reverting to 25.0 and resaving. Attached is screenshot showing drop shadow changes. (AI file is larger than 50 MB.)

    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  6. Arrow keys cancel file saving

    Illustrator v. 26.3.1 on 16 inch, 2021 M1 MBP running MacOS Ventura(13.0.1).
    When I save a file, I typically arrow over to the end of the autofilled filename to remove the end of it and add what I want to add per my file naming system. However, when I press any arrow key on my keyboard, the "save file" dialogue box closes, and I have to initiate the process over again. No other keys cause this issue to occur, only the arrow keys. I do use an external keyboard, but in testing, the arrow keys on the built-in keyboard produce…

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. 3D revolve bug

    3D revolve not working correctly,
    feature produces a shrunken and repeated version of the sketch

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  8. Shape expanded automatically bug

    This is a bug I am experiencing. As soon as make a change on a shape it gets expanded automatically and this is not reversible if a pathfinder mode has been used (minus front for example). I am getting a small grey notification saying "shape expanded". I have not found a way to turn this off but it makes Illustrator un-usable for my purposes. I am attaching a screenshot of the notification that appeared as soon as moved one of the rectangle anchor points. Please help me as this is a business show-stopper for me. :(
    Also when using direct…

    1 vote

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    1 comment  ·  Pathfinder and Compounds  ·  Admin →
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  9. Linked Files Crop changing when reopening a file

    I linked .ai files placed with a "bounding box" crop from the import options. When this file with the linked file is closed and reopened, the links already placed automatically switch to a "media" crop. This causes the linked file to appear much smaller.

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  10. Certain colors generate #000000 HEX values in Color Picker dialog

    Bug in 2023 (v 27.1.1) Illustrator. Certain colors, when examined with the Color Picker, shows HSB rightness of 0, RGB all 0, and Hex code of #000000. See GIF.

    This is a pretty severe bug with other downstream consequence. Dragging these "broken" colors into swatches, for example, generates pattern swatches instead of process color swatches.

    1. MacOS Ventura 13.0.1 (M1 pro)
    2. 2023 (v 27.1.1)
    3. examining colors by double-clicking the Fill color square
    4. expected: always have valid HSB/RGB/hex returned. Bug: some colors give incorrect values.
    5. See screenshot & video at https://vimeo.com/786775139
    1 vote

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    3 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  11. 変形パネルが少し欠ける

    どれだけパネルを広げても角丸の下部分が少し欠けた状態で表示されます

    1 vote

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    Need More Info  ·  5 comments  ·  User Interface  ·  Admin →
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  12. Illustrator not saving properly

    Saving our work is a MAJOR issue! Since updating, I'm having different ones. Sometimes when I command/save, then reopen that file, the last change I made is gone. Now, when I do a save as, Illustrator only saves part of the file name I typed in..

    Attached are screen shots showing the file name I try to save it as, and the incorrect file name it saves as.

    WTF is up with this stuff? I'm no programmer, but how is it that major bugs like this come up with every new version? I am spending more time working around Adobe…

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Fonts do not displaying on Character panel

    Select the text inside the illustrator and character panel is empty, never show any fonts be using. My computer didn't install the fonts but can display correctly in illustrator.
    When exported to PDF, can check the fonts is using Lora-Bold.

    I'm really frustrated and worries, how to check incoming files if always having this issue.

    Please help on this method.

    Version: Adobe illustrator 2022 and 2023
    MacOS : Big Sur and Window 10 Home

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  14. Illustrator 2023 (27.1.1) help -> user guide -> search doesn't work

    Illustrator 2023 (27.1.1) help -> user guide -> ...helpx.adobe.com... search doesn't work on MacOS Ventura - Firefox 108.0.1

    1 vote

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    0 comments  ·  Learning and Help  ·  Admin →
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  15. pattern swatches using raster artwork creating glitch

    I am using a mac studio, M1 Max chip, Ventura 13.1, and Illustrator 27.1.1. Issue occurs when using GPU view.

    I use pattern swatches extensively in my work to create a digital foil effect. My pattern swatches are made from raster images placed into Illustrator. I have been using this for years with no problem and am only experiencing this problem since upgrading my computer and my software.

    When I move artwork that uses the pattern swatches, splotches of my pattern appear in my document, sometimes even on my artboard covering my artwork.

    This directly interferes with my workflow.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. Illustrator 2022 changing stroke with changes the width height

    Every time I change the stoke width of a line, it scales the height or width - even if in scale I've unselected 'scale strokes and effects'

    1 vote

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    0 comments  ·  Strokes  ·  Admin →
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  17. "NEW ART HAS BASIC APPEARANCE" APPEARANCE panel options NOT working for BRUSH

    On the desktop version of Illustrator.....

    When you use the pencil tool with 'NEW ART HAS BASIC APPEARANCE" set in the APPEARANCE panel options, any subsequent/new pencil art has a basic appearance as it is supposed to.

    When you use the pencil tool with 'NEW ART HAS BASIC APPEARANCE" NOT set in the APPEARANCE panel options, any subsequent/new pencil art has the same appearance as the last made pencil stroke as it is supposed to.

    THESE TWO 'NEW ART HAS BASIC APPEARANCE" SETTINGS in the APPEARANCE panel options unfortunately DO NOT WORK this way when using the Brush tool.

    The…

    1 vote

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    2 comments  ·  Brushes  ·  Admin →
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  18. highlighted selection box not appearing for text

    When I select text, the bounding box appears, but when I select actual letters/words to edit, there is no highlighted/selection box showing me that I am selecting characters and which one. It's like I'm playing a bit of a guessing game: let's see if I actually selected the letters I meant to, fingers crossed!

    The picture attached shows through the character tool module that I've selected two slightly different fonts(same face & size etc, just different weight) but that the text itself doesn't appear to be selected. I've only selected the italicized to the blue text at the bottom of…

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  19. New File launch interface slow or unresponsive in latest 2023 update (21.7)

    New file launch unresponsive to clicks made with trackpad and Wacom Intuos Pro Tablet (with the stylus). Seems normal on mouse.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  20. ESC key doesn't work for escaping isolate mode or text typing.

    Now ESC key doesn't let me escape from text typing mode, isolate mode, and artboard editing mode. Please fix it

    1 vote

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    0 comments  ·  Isolation  ·  Admin →
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