8146 results found

1. Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only

   This issue is affecting multiple users in our environment with the following setups:

   Hardware: Apple Mac Studio (M1 and M2)

   OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

   Adobe Illustrator (desktop): 30.0 (2026 release)

   For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

   Basically:

   When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it appears at roughly 1/10th of the intended scale. This can also be replicated by opening the files in Acrobat.

   The same files saved as PDF from Illustrator 2026 open at the correct size in the RIP, and .ai files saved from Illustrator 2025 also open at the correct scale. This suggests the problem is specific to the Illustrator 2026 .ai format for large artboards.

   Steps to reproduce:

   On a Mac Studio (M1 or M2) running macOS Sequoia, open Adobe Illustrator 30.0 (2026).

   Create a new document with a large artboard (52x300).

   Add some content.

   Save the file as a native .ai file (Illustrator 2026 default format).

   Open the saved .ai file in Onyx (RIP software) or Adobe Acrobat.

   Compare the size reported by Acrobat or Onyx (or measured within the RIP) to the original artboard / artwork dimensions in Illustrator.

   For comparison:

   From the same Illustrator 2026 document, Save As → PDF with default or standard print settings.

   Open the PDF in Onyx or Acrobat and check the size.

   Repeat the same test using Adobe Illustrator 2025, saving an .ai file with the same artboard dimensions, and open that .ai in Onyx or Acrobat.

   Expected result:

   The .ai file saved from Illustrator 30.0 (2026) should open in Acrobat and Onyx at the exact same scale and dimensions as defined in the Illustrator document (matching the large artboard size).

   The size reported in the RIP should match the Illustrator artboard (just as it does with Illustrator 2025 .ai files and 2026 PDFs).

   Actual result:

   Illustrator 30.0 (2026) .ai files with large artboards open in Acrobat and Onyx at approximately 1/10th of the correct scale.

   The same artwork:

   Opens at the correct scale as a PDF exported from Illustrator 2026.

   Opens at the correct scale when saved as .ai from Illustrator 2025.

   So the incorrect scaling appears specific to 2026 .ai files + large artboards.

   Scope / notes:

   Issue has been reproduced by multiple users in our environment, all on M1/M2 Mac Studios.

   Affected OS: macOS Sequoia (and likely the previous macOS version on some machines; behavior appears consistent across both).

   The common factor is Illustrator 30.0 (2026) + large artboard .ai.

   PDF workflow works fine, as does Illustrator 2025, which is our current workaround, but we prefer to send native .ai files to the RIP, and we use the large artboards extensively.

   I would upload example files, but .ai files are apparently an invalid file type to upload here.

   This issue is affecting multiple users in our environment with the following setups:

   Hardware: Apple Mac Studio (M1 and M2)

   OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

   Adobe Illustrator (desktop): 30.0 (2026 release)

   For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

   Basically:

   When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it… more

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   Done (Available in Beta)  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

   We kindly request you to update and share your feedback.

   We sincerely apologize for any inconvenience caused.

   
   

2. Text Converted to Outlines Upon Copy in 2026 with Keyboard Maestro Installed

   Adobe Illustrator 2026 (30.0)
   macOS Sequoia 15.7.1
   Keyboard Maestro 11.0.4

   When copying a live text object in Adobe Illustrator 2026 (point type, area type, type on a path objects), pasting with CMD+V or Edit > Paste converts the text into outlines when Keyboard Maestro Mac automation software is running.

   Quitting Keyboard Maestro Engine stops the behavior so that copying and pasting gives live text in the pasted object.

   Disabling com.adobe.svg as a clipboard copy flavor also fixes the problem, allowing copy and paste to preserve live text instead of creating outlines.

   This problem does not occur in Illustrator 2025 (29.8.3) or 2024 (28.7.10). User's history usage anecdotally confirms that the problem did not occur in any version of Illustrator '22, '23, '24, or '25.

   The problem is not because of a macro (tested with every group and macro disabled). If the Keyboard Maestro Clipboard History monitor is running, copying live text in Adobe Illustrator 2026 converts that text to outlines.

   Developer of Keyboard Maestro reviewed the bug and confirmed user's decision to report it to Adobe.

   Temporary solution: exclude Adobe Illustrator 2026 from Keyboard Maestro's Clipboard History via the KM Settings.

   Adobe Illustrator 2026 (30.0)
   macOS Sequoia 15.7.1
   Keyboard Maestro 11.0.4

   When copying a live text object in Adobe Illustrator 2026 (point type, area type, type on a path objects), pasting with CMD+V or Edit > Paste converts the text into outlines when Keyboard Maestro Mac automation software is running.

   Quitting Keyboard Maestro Engine stops the behavior so that copying and pasting gives live text in the pasted object.

   Disabling com.adobe.svg as a clipboard copy flavor also fixes the problem, allowing copy and paste to preserve live text instead of creating outlines.

   This problem does not occur in Illustrator 2025 (29.8.3)… more

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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3. PDF Export for Screens saving full document even thought multiple files selected

   When you 'Export for Screens' as a range or tick certain artboards to export as PDF. These exported PDFs opens the full document rather than just the selected artboard. This happens when you open an exported PDF artboard in Illustrator 2026, but if you open it in 2025 version it opens as it should.

   Version 30.0
   OSX Sonoma 14.31

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. GPU glitch / flicker / spinning wheel lag while moving artboards (since Illustrator 29.8.3 - 30.0)

   There is an annoying bug with GPU glitch / flicker / spinning wheel lag while moving artboards (since Illustrator 29.8.3 - 30.0)

   1. Choose artboard tool
   2. Move artboard

   glitch and laggy movement

   How to fix this?
   (It is absolutely NO option to turn of GPU ussage!)

   iMac Pro 2017
   Prozessor 2,3 GHz 18-Core Intel Xeon W Grafik Radeon Pro Vega 64 16 GB
   Speicher 128 GB 2666 MHz DDR4
   macOS Sequoia 15.7.1

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. Command+V not working in Pantone Connect

   I just had an automatic update for Illustrator version [30.0], and since then, copying the hex code and pasting with shortcut Command+V is not working in the Pantone Connect extension. It seems that it is working with a right click of the mouse, but does anyone have an idea why the shortcut is not working anymore, as this was way faster?
   I'm on Apple M4 Pro 24GB Version 15.6.1 (24G90).

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. CCライブラリー

   再起動しても固まって動かない。＋でカラーを追加もカラー選択もできない。

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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7. Image links broken in Illustrator 29.8 for different users

   We work as a team on Windows, files are linked from an area like "C:\Users\UserName\SharedDrive\" where the user name changes based on the team member.

   Illustrator 29.4 can handle this change. For example, if Jane and I are working on the same file, she can place a file with a link C:\Users\Jane\SharedDrive\file name.jpg, and when I open the file, Illustrator updates the link to C:\Users\Sarah\SharedDrive\file name.jpg with no issues.

   Jane updated to Illustrator 29.8.2 and suddenly all her links appear as missing on my computer. I tried also updating to 29.8.2 and links remained broken. We both downgraded to 29.4 and she resaved the file, links are working again for both computers. This seems to be a bug in Illustrator 29.8.2.

   We work as a team on Windows, files are linked from an area like "C:\Users\UserName\SharedDrive\" where the user name changes based on the team member.

   Illustrator 29.4 can handle this change. For example, if Jane and I are working on the same file, she can place a file with a link C:\Users\Jane\SharedDrive\file name.jpg, and when I open the file, Illustrator updates the link to C:\Users\Sarah\SharedDrive\file name.jpg with no issues.

   Jane updated to Illustrator 29.8.2 and suddenly all her links appear as missing on my computer. I tried also updating to 29.8.2 and links remained broken. We both downgraded to 29.4… more

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   0 comments  ·  Images, Links  ·  Edit…  ·  Delete…  ·  Admin →
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8. Libraries Panel coming up black v 29.8.2

   Libraries Panel is coming up black in v29.8.2 on MacBook Pro M1 2020, iOS 15.5 (24F74). I checked my CC app and can see everything there, but the panel won't do anything in Illustrator.

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9. Ai crashed and the recovered file is missing changes made in last 2 hours

   Illustrator just crashed after 10 hours of work!!!!!! It recovered the file, but only at the stage I was probably at after just 2 hours — the rest is completely lost! I checked everything, and it saved approximately nothing!!!! I'm furious right now!

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10. meu gerador de imagem nao esta funcionando, ele sempre exibe a mensagem de erro, que estão com uma alta demanda, e não sei o que fazer.

    Meu gerador de imagem não está funcionando, ele sempre exibe a mensagem de erro, que estão com uma alta demanda, e não sei o que fazer.

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11. Share and Review Pin Function is not working

    Various Operating Systems Mac and PC. Various users.
    Illustrator Desktop V 29.8.2
    Trying to markup a Share for Review document
    Trying to add a pin and the pin tool does not show up and when I add the comment it just adds it as "unmapped".

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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12. Error in startup script with InDesign path, line: 1 I/0 error since latest update 29.8.2

    This error pops up on every Illustrator startup now:

    Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts
    CC\Adobe InDesign\indesign-v20.0.jsx
    Line I:
    I/0 error

    Tried reinstalling Creative Cloud and all apps using CC cleaner, no effect. Tried resetting preferences, no effect. Renaming the .jsx file helps but it's not recreated and presumably has some purpose (removing a similar one for Photoshop breaks Bridge Batch actions for instance).

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    2 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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13. Preview issues with Home recent files and Placed files not properly showing all artwork.

    Home recent files not populating with updated artwork previews. For example: I use a personal file template, make changes, save as new, and the new file does not populate an updated preview on the home screen. Second, when placing an AI file in another AI file some of the assets are missing in the place file and/or moved and distorted - even though when I open the original file everything looks fine.

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    Need More Info  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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14. Share for Review links are not working for my stakeholders

    I just updated to v29.8.2 yesterday and now all of my share for review documents cannot be viewed by anyone but me. The links are set to "anyone with this link can comment" but when they try to open the file it says "404 asset not found". I have tried regenerating the link and it did not solve the problem. This is happening with multiple people using mac and windows computers.

    MacOS Tahoe 26.0.1

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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15. OS updates make Illustrator to get reinstalled

    Everytime I get an update to Windows or Adobe, my Illustrator asks to be RE-INSTALLED. What the **** is wrong with Adobe? Why can't you fix the ******* recognition of software your PAYING customers already have, so that we don't have to go through this hide-and-seek ******** EVERY ******* TIME? You get paid well, maybe do your jobs BETTER.

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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16. Include SVG code is not working

    I used to be able to copy and paste from Illustrator into Figma without any issues. Then, vector icons started getting pasted as images. After contacting Figma support I was told I need to check the Include SVG code in the Settings - Slipboard handing panel. It worked for a few weeks and as of today it stopped working even though the box is checked.

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    Need More Info  ·  1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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17. Super slow with multiple art boards

    I have 8 artboards with quite simple (ai-generated) icon style drawings. And now Illustrator is extremely slow. Every edit takes seconds. I already ungrouped the art from the ai-variations, so it's just ordinary Illustrator artwork, but still a lot of lag.

    Pasting the contents on one big new document with one artboard restores the editing speed, so my conclusion is that Illustrator gets slow when using multiple artboards. Hopefully a solution is found, since dartboard can be handy for some projects.

    Illustrator 28.8.1
    Mac Studio M3 Ultra / 256 GB RAM / 4 tB SSD / Sequoia 15.4

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    Need More Info  ·  1 comment  ·  Performance  ·  Delete…  ·  Admin →
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18. 作画画面でピンクの領域が常に表示される

    1.imac late2015_macOS Monterey ver.12.7.6　illustrator29.8.1　2.オブジェクト複数生成時　3.通常表示　4．オブジェクトの境界に沿ってピンクの枠が画面上に常に表示される

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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19. Using Pencil Tool results in error

    Unfortunately, the pencil tool still doesn't work for me. I received this unknown error, which I've attached a photo of. The only workaround that I've been able to use is by using a 3rd party plug-in (Astute Graphics Sketch Tool) to use instead of the pencil tool. I don't understand why this bug has been so difficult to fix

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    
    

    Thank you for reporting this issue. Could you please confirm if you’re able to reproduce it consistently on your end? If yes, it would be very helpful if you could share the exact steps to reproduce the problem.

    
    

    
    

    Regards,

    Aishwarya G Gadodia

    Illustrator Team

20. "Could not complete Package" after Tahoe upgrade

    After upgrading to macOS Tahoe 26.0, Illustrator (latest version) is unable to Package a file that has links located on a network drive.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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