8298 results found

1. URGENT: Enter key does not work in any Type Tools Illustrator Beta 26.6.555

   Adobe Tech Support was unable to resolve.

   This was not a problem in the prior release of 26.6 before .555

   When using the type tool in any form, horizontal, vertical, etc., the enter key no longer inserts either a [CR] or [CR LF].

   This is inconvenient for working with headlines or titling (attached graphic), but an absolute dealbreaker for working with long text.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. (MacOS) Finder window freezes when trying to save an Illustrator file

   When I try to save an illustrator file, the Finder window that pops up is frozen. None of the buttons are clickable. I've tried saving files with other apps, including Adobe apps like After Effects, and they can save files just fine - to the same folder even.

   Currently using the latest version of Illustrator.

   Things I've tried:
   - Resetting Illustrator preferences
   - Reinstalling Illustrator
   - Versioning down Illustrator
   - Deleting the com.illustrator cache folder
   - Relaunching Finder
   - Restarting the computer
   - Starting with a fresh Illustrator file
   - Opening an existing Illustrator file

   Any solutions? At the moment, the app is completely unusable to me because I can't save anything.

   When I try to save an illustrator file, the Finder window that pops up is frozen. None of the buttons are clickable. I've tried saving files with other apps, including Adobe apps like After Effects, and they can save files just fine - to the same folder even.

   Currently using the latest version of Illustrator.

   Things I've tried:
   - Resetting Illustrator preferences
   - Reinstalling Illustrator
   - Versioning down Illustrator
   - Deleting the com.illustrator cache folder
   - Relaunching Finder
   - Restarting the computer
   - Starting with a fresh Illustrator file
   - Opening an existing Illustrator file

   Any solutions? At the moment,… more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. File > Place doesn’t work

   The shortcut key to place something on artboard i.e Shift+Ctrl+P is not working

   4 votes

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   4 comments  ·  Other...  ·  Delete…  ·  Admin →
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4. GPU visual bugs on Mac

   • Vector outlines never line up with the actual shapes when zoomed in
   • In outline mode, zooming in causing the outlines to flicker and disappear
   • Infrequent jagged vector bug

   iMac Pro 2017
   macOS Monterey 12.4
   3.2 GHz 8-Core Intel Xeon W
   32 GB ram
   Radeon Pro Vega 56 8GB

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. Toggling Layer Visibility Causes Hang

   Toggling layer visibility seems to be increasingly difficult for my latest release of the standard Illustrator build. I just tried a complete uninstall/reinstall, and the problem persists. Once I toggle layers on/off without any other active layer visible I get the Mac beach ball/spinning wheel. If I add a blank placeholder layer I have no issues toggling as shown below. This is the current release of Illustrator. I can share one of these files to see if it is setting related or cannot be reproduced, but I had this same issue on a much higher spec’d out PC than my current 2015 5K iMac shown in the video. The video excludes the beachball as Quicktime does not record the icon/spinning wheel. You will notice the layer visibility does not respond unless another layer is first enabled.

   iMac (Retina 5K, 27-inch, Late 2015)
   4 GHz Intel Core i7
   Memory 16 GB
   AMD Radeon R9 M395 2GB

   Resolution: 5120 x 2880
   Mac OS 12.4

   Illustrator 26.3.1

   Toggling layer visibility seems to be increasingly difficult for my latest release of the standard Illustrator build. I just tried a complete uninstall/reinstall, and the problem persists. Once I toggle layers on/off without any other active layer visible I get the Mac beach ball/spinning wheel. If I add a blank placeholder layer I have no issues toggling as shown below. This is the current release of Illustrator. I can share one of these files to see if it is setting related or cannot be reproduced, but I had this same issue on a much higher spec’d out PC than my… more

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   0 comments  ·  Layers  ·  Delete…  ·  Admin →
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6. Repeat Grid messes up variable width strokes

   When the artwork contains asymmetrical variable width strokes, those are converted to symmetrical variable width strokes when a Repeat grid is applied with mirroring.

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   0 comments  ·  Repeats  ·  Delete…  ·  Admin →
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7. New Automatic file backup missing?

   Just updated to AI 26.3.1 and the new Automatic Backup checkbox is missing from File Handling preferences.

   Running macOS 10.5.7.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. SVG Export - Style Tag (Angled Apostrophe) Issue

   Hi,

   I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

   For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

   See attached images for reference.

   I can edit the styling using SVG viewer, but it's slowing down our output immensely and I'm not sure what has changed? I know for a fact these images work fine in the current courses they sit in.

   Note: If I ungroup the assets on the banner image, and export them as SVGs, they all import fine and don't have the angled apostrophe. If I group them together, however, the apostrophe appears! The obvious solution would be to ungroup and collect as a single asset, which I've tested and unfortunately, this still presents the same issue. I've also tested grouping newly created assets together there are no issues.

   Hopefully, someone out there can help out with this!

   Thanks in advance,
   Steph

   Hi,

   I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

   For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

   See… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Add Anchor Points adds sharp points on smooth curves (and converts smooths to sharps)

   If I have an circle with 4 smooth points and use Add Anchor Points command to add points to it, all new four point become sharp instead of smooth.

   Also, there are reports that Ai also convert original smooth points to sharp also, and this behaviour differs from platform to platform.
   Here is the link to the Twitter thread: https://twitter.com/onthehead/status/1516964920385961985

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10. SVG The Gradient go to black and the mask failed

    Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
    I have surveryed file and report, you can see that.

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Recovered files folder appears after using Illustrator

    Every time after using Adobe Illustrator and the next time I turn on my Mac, «‎Recovered files»‎ folder appears in trash can with different Adobe folders inside. What’s this? Why it’s happening? And how can I fix it?

    macOS Monterey 12.3.1
    Illustrator 26.2

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Stroke Aligned to Outside of Filled Shape and Fill of Shape Not Aligned

    When aligning a stroke to the outside of a fill area, there are areas in which the fill area is incompletely filled, or the fill extends beyond the stroke.

    Mac OS 12.0.1 (21A559)
    Illustrator 26.2.1

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    2 comments  ·  Strokes  ·  Delete…  ·  Admin →
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13. Actions do not save SVG options

    Actions do not save the SVG Options for future use. I deselect Responsive and when I go back to the action at a later date the box is checked.

    Please save the options in Actions.

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    0 comments  ·  Actions  ·  Delete…  ·  Admin →
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14. このファイルを部分的にしか読み取ることができませんでした

    Win10HomeEdition

    規則性は不明ですが、リンクファイル等を用いているファイルを開く際に上記エラーが発生します。当該ファイルを作成したPCだと開けますが、他PCに移して開こうとすると上記エラーが発生する状況です。

    開くと実際に一部要素しか表示されません。

    もとの作成PCも開こうとしたPCもいずれも26.0.2を使用。
    最新verにアップロードしても同じ状況です。

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    Request to Contact Support  ·  PCM Maro responded

    Illustrator製品版フィードバックへのご協力ありがとうございます。

    こちらの現象ですが、機能バグではないと思われますので、もし、正しくリンクされている場合でも同様の現象が発生するという場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

15. IUStringUnitsToAIReal doesn't recognize comma as decimal separator

    std::string input_ = "1,5"; // From Adobe header: The string to convert, which uses the localized international utilities (IU) decimal separator.
    AIReal n;
    sAIUser->IUStringUnitsToAIReal(ai::UnicodeString(input_), &n);

    This function interprets the text "1,5" as "15" even when the locale is set to a country where the system uses a comma decimal separator. Related functions IUStringToAIReal recognizes the comma, though.

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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16. Align to Artboard

    Please fix "Align To..." bug or new feature. I never use "Align to Selection" and many times it automatically switches to "Align to Selection" on its own. I always use "Align to Artboard" and I like that it automatically changes to "Align to Key Object" when I select a key object and goes back to my preferred Align to preference "Align to Artboard" when I do not select a key object. Because it is not stay on my preferred "Align to Artboard" and, on its own changes to "Align to Selection" it causes a problem, for example since my preferred alignment is "Align to Artboard" and I'm trying to align multiple objects to the center or elsewhere to the artboard and they are already close to the center but not exact they will not align to the center of the artboard correctly when it on its own it changes to aligning to selection. The fact that it is not aligning to my preferred align to artboard may not be noticeable because the objects may already be close to the center but not exact and therefor causes a major problem with production material and time that is waisted because the objects did not align to my preferred "Align to Artboard". For years the align to... worked the same way and now it does not. The simple solution is for the alignment to stay on the users preferred Align To setting unless a key object is selected then revert back to the users Align To preferred setting not automatically change the users preferred Align To setting.

    Please fix "Align To..." bug or new feature. I never use "Align to Selection" and many times it automatically switches to "Align to Selection" on its own. I always use "Align to Artboard" and I like that it automatically changes to "Align to Key Object" when I select a key object and goes back to my preferred Align to preference "Align to Artboard" when I do not select a key object. Because it is not stay on my preferred "Align to Artboard" and, on its own changes to "Align to Selection" it causes a problem, for example since my preferred… more

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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17. Can't activate polygon tool from extended tool menu

    polygon tool can be activated from toolbar button by clicking and holding until the menu appears (see pic 1), but NOT from the entended toolbar menu (the ... button, see pic 2).

    I am running Illustrator CC v 26.0.3 on Win 10 Home 21H1

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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18. Illustrator crashes everytime I try to edit a graph

    First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  Illustrator Engineering responded

    Hi All,

    Thanks for reporting a crash you faced in Illustrator.

    Based on your report, Illustrator is crashing when you are trying to edit a graph.

    Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.

    With Best Regards,

    Aishwarya G Gadodia

    Illustrator Team

19. 中間色のあるグラデーションのあるPDFが正しく読み込めず色情報が消えてしまいます

    中間色がなければ正しく読み込めます。
    問題のPDFはインデザイン等で長方形を設定し塗りのグラデーションで中間色を設定すれば作成でき、PDFにエクスポートできます。
    編集をしたいので、"配置(Place)"以外の方法で解決したいです。

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    Under Review  ·  PCM Maro responded

    t.takizawa 様、

    追加情報をありがとうございました。

    InDesign でグラデーションバーの100％の位置にカラーストップがセットされていない場合に、Illustrator で PDF を開いた時にグラデーションのカラーが消えてしまうようです。

    今後、開発に進捗がありましたら、こちらでご報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

20. Illustrator 26.0.2 freezes, then crashes

    Working on line drawings, Illustrator freezes and displays either a dark screen or many lines of the same part of the UI (like freeze-frame), then goes black and crashes.

    The good news is that the auto-recover feature works (if I don't use Windows' End Task feature)

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    1 comment  ·  Delete…  ·  Admin →
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