1119 results found

1. Cannot save document when title is blank

   In version 24.0.2 when creating a document with no title you are unable to save.

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2. Illustrator only showing one of 3 previously opened docs after crash and no tmp-files - total loss of many hours of work.

   Well, well well. So Illustrator crashed (stupid me did believe adobe saying it was more stable after the update some days ago) and after killing via task manager and re-opening it only did show one of the three opened documents. Unfortunately it was only one file I needed to copy and paste an element from and it was not important.

   The file I was working on originated in an One Drive folder. Maybe there´s the issue. There should have been any temp-file somewhere, though.
   Autosave is on and saving every 2 minutes, default.
   Not in the users files nor in the file folder the recovery file was to be found. It was nonexistent like a ghost.

   Stupid me relying on autosave and recovery, which worked quite ok in Indesign the last months. I will go back, forget about those 2018 functions, back to my workflow of 2008, when you had to panically save after every click. yay, I am so happy. Past, here I come! I missed you! I got too comfy, treating manually saving as an option only, and was fooled.

   Everything up to date. Win10 / Illu 24.0.2

   Perhaps you might implement a kind of warning if an autosave file could not be created, or something like that.
   Maybe recovery files could be kept a little longer and not be automatically deleted after re-opening Illustrator once (if that is what is happening).

   Well, well well. So Illustrator crashed (stupid me did believe adobe saying it was more stable after the update some days ago) and after killing via task manager and re-opening it only did show one of the three opened documents. Unfortunately it was only one file I needed to copy and paste an element from and it was not important.

   The file I was working on originated in an One Drive folder. Maybe there´s the issue. There should have been any temp-file somewhere, though.
   Autosave is on and saving every 2 minutes, default.
   Not in the users files nor in… more

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3. Adobe Illustrator CC 2019 is not able to generate PDF-compatible files

   No matter what I do (re-save as a AI, EPS, PDF, check/uncheck 'create PDF compatible file', etc...), if I save as a PDF, the PDF will show up saying "This is an Adobe Illustrator File that was saved without PDF content" etc... Is this a version 2019 bug??? What am I doing wrong?

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Update didn't update Recovery folder location resulting in data loss

   I just lost a bunch of work because Illustrator hadn't updated the DataRecovery folder location when it upgraded. When I went to preferences, the location was set to a non-existent folder which had been the default location for a version 23 but had been removed by the update to version 24. This is a huge oversight and needs to be corrected. To be clear, I had not set this location manually, although I have now set the location to the default folder for version 24 (which did exist, but no files). This location needs to update automatically with updates, even if manually set (since in my case it's set manually by technicality).

   I just lost a bunch of work because Illustrator hadn't updated the DataRecovery folder location when it upgraded. When I went to preferences, the location was set to a non-existent folder which had been the default location for a version 23 but had been removed by the update to version 24. This is a huge oversight and needs to be corrected. To be clear, I had not set this location manually, although I have now set the location to the default folder for version 24 (which did exist, but no files). This location needs to update automatically with updates, even… more

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5. Missing lines in Metafile import

   Importing Windows metafiles gives wrong results, as shown in the example emf attached (puzzle.png shows correct result when Paint opens the file, Illustrator.png shows wrong result in Illustrator).

   I am using version below on Windows 10, but it is not a new or specific issue I think:
   Components:
   ACE 2018/11/29-01:01:42 92.603665 92.603665
   Adobe Linguisitc Library 13.0.0.0
   Adobe Owl 5.2.11
   PDFL 2018/08/23-00:56:13 79.301181 79.301181
   Adobe Product Improvement Program 8.1.0.23.48576
   AdobePSL 79.118652415.1048828 79.118652415.1048828
   Adobe Illustrator 1.0

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6. Elements NOT Saving

   Trying to understand why certain outlined text wont save and goes missing from .jpgs when exporting... Tried restarting, tried saving the file and bringing it to another window. Just another f***ing error.

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7. Sometime Hnag in open file, must restart

   When i start illustrator first time it cant open my files and hang my pc, than must restart pc than it comes fix it, but after some time it again facing

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8. empty progress dialog

   BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

   Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

   Mac Powerbook touchbar
   MacOS Mojave 10.14.3
   Illustrator 23.0.2

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   7 votes

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   Need More Info  ·  Anish Kumar responded

   Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

   Is this happening on win 7 only?

   Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

   Have you encountered this issue with the latest Illustrator build?

   Thanks
   Anish Kumar

9. Hex Color vs Save

   Windows: 10.0.17763.557
   Illustrator: 23.0.3 (64-bit)
   Processor: Intel i7 8700k
   RAM: 16GB
   GPU: NVidia GTX970

   When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.

   Step by step:
   1 - Create a new file in Illustrator in RGB mode.
   2 - Type M and create a rectangle.
   3 - Fill in the rectangle with any color.
   4 - Save and close the file.
   5 - Reopen the file.
   6 - Select the rectangle.
   7 - Press F6 to open the color panel. Choose the RGB mode.
   8 - In the color panel change the color through the # field and press enter.
   9 - Close the document.

   You will notice that Illustrator did not ask if you wanted to save the change.

   Windows: 10.0.17763.557
   Illustrator: 23.0.3 (64-bit)
   Processor: Intel i7 8700k
   RAM: 16GB
   GPU: NVidia GTX970

   When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.

   Step by step:
   1 - Create a new file in Illustrator in RGB mode.
   2 - Type M and create a rectangle.
   3 - Fill in the rectangle with any color.
   4 - Save and close the file.
   5 - Reopen the file.
   6 - Select the rectangle.
   7 - Press F6 to open the color panel.… more

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10. Illustrator file not changing modification time and date after image link updating

    When I modify a photoshop image and illustrator automatically updates the link you can close the file without saving so it recognized the image link modification but did not require a save when closed. at this point file date and time do not update to current image replacement. this poses a serious problem in the commercial print industry. Archiving files is based on modification dates and times. If you don't update time and date on file with new image placed it has not
    been modified for archive. This is something that has changed in the recent cloud series updates. It was working fine since 2000 and now its not working properly. You need to stop relying design needs and pay attention to the industry as well.

    When I modify a photoshop image and illustrator automatically updates the link you can close the file without saving so it recognized the image link modification but did not require a save when closed. at this point file date and time do not update to current image replacement. this poses a serious problem in the commercial print industry. Archiving files is based on modification dates and times. If you don't update time and date on file with new image placed it has not
    been modified for archive. This is something that has changed in the recent cloud series updates. It… more

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11. Freezing when saving as SVG

    Recently (last 2-3 days) I am almost unable to save AI files as SVG. Illustrator either crashes completely, or freezes for several minutes. This has never been an issue for me. I'm on a Dell with Intel i7-7700 and Windows 10. I have no issues using Photoshop, FrameMaker, or InDesign.

    I have also been getting an issue with opening AI files and getting an error saying "Can't open file because window is too small", and it randomly shrinks Illustrator to where you just see the file/edit tool bar. I always maximize the window when working. It does this when I open from Windows Explorer, I don't think I've had that issue when opening from Illustrator. The files I'm opening are only 3.5" x 1" text banners, no graphics.

    The SVG issue is most pressing, I'm trying to save 500+ AI files as SVG and it's eating up quite a lot of time waiting for it to unfreeze.

    Edited to add: I'm using Illustrator CC 23.1.

    Recently (last 2-3 days) I am almost unable to save AI files as SVG. Illustrator either crashes completely, or freezes for several minutes. This has never been an issue for me. I'm on a Dell with Intel i7-7700 and Windows 10. I have no issues using Photoshop, FrameMaker, or InDesign.

    I have also been getting an issue with opening AI files and getting an error saying "Can't open file because window is too small", and it randomly shrinks Illustrator to where you just see the file/edit tool bar. I always maximize the window when working. It does this when I… more

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12. PDF Security

    If I password protect a pdf and then re-open it and make changes to it. I am unable to just hit save. I have to save as again and put in a password again otherwise the pdf is no longer password protected.

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13. Problem with Simbraille Font in Illustrator when trying to Save As a PDF.

    Problem with Simbraille Font in Illustrator when trying to Save As a PDF.
    In Illustrator, I use the Type Tool to create the letter "a" using the SIMBRAILLE font. It appears correctly in Illustrator. Dot 1 is larger than dots 2,3,4,5 and 6. This is the effect I want. (I am creating special flash cards to use with a student at school). When I am done saving my file (I have the Braille cell, and the corresponding character beneath on a second layer... depicting the letter "a" is a different font (calibre regular), and the above are against my background layer (a yellow rectangle for contrast). It saves nice in Illustrator. But when I SAVE AS a PDF.... everything comes out in the PDF EXCEPT dot 6 in the PDF. this happens regardless of the letter used. It is a simple file. But I need all six dots to appear in the PDF. (For instance: the Letter A in Sim braille is depicted as follows: Dot 1 is large and prominent... while dots 2,3,4,5 and 6 are smaller. Why is dot 6 always being dropped? My illustrator is up to date as are my other products. (I have to create a whole alphabet and other words. Can you help?
    Illustrator: v 24.0.1 and MacOS 10.13.6
    MacOS

    Problem with Simbraille Font in Illustrator when trying to Save As a PDF.
    In Illustrator, I use the Type Tool to create the letter "a" using the SIMBRAILLE font. It appears correctly in Illustrator. Dot 1 is larger than dots 2,3,4,5 and 6. This is the effect I want. (I am creating special flash cards to use with a student at school). When I am done saving my file (I have the Braille cell, and the corresponding character beneath on a second layer... depicting the letter "a" is a different font (calibre regular), and the above are against my background… more

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14. Svg export

    Hi! I met with you at CreativePro conference in Seattle. I would like to see more control when exporting svg from Illustrator. More specifically, the ability to remove the title tag when exporting. If not, that's ok, the svgomg site cleans up svg code well. Thank you!

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    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Beth,

    Thanks a lot for reporting the issue here. We are currently looking into when we write add the title element and when we don’t.

    For more context: The problem you mentioned at CPro was the tool tip that shows up when hovering the mouse above an -embedded SVG document.

    Greetings,
    Dirk

15. Cutting out parts of the exported PNG

    Exporting "saveforweb" PNG cut all the logos a few pixels in.

    P.S. ever since CC was released (and started renting out your software) the quality went down, your software doesnt work well with macos catalina. BOOOOOOO Adobe. BOOOOOOOO.

    Money hungry sons-a-*******.

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16. PDF Import Problem

    Opening a PDF in Illustrator 2019 23.1.1 - I select which page I want to open eg. 2 of 2, and it only opens the first page (not the page I wanted). No I'm not inputing the page numbers in the preview page panel (just in case you think that I am).

    Import PDF pages as links is 'unchecked'.

    Troubleshooting:

    1) It works correctly if I open 'all' page with 'links checked'.
    2) It works correctly if I open 'all' pages with 'links unchecked'.

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17. The PDF is unprotected automatically after I save a protected file in Illustrator.

    I had tried to open a protected PDF in illustrator and made some changes. After I clicked the "Save" button, I found that the PDF was not protected with password anymore. Could I keep it protected as original file do, without saving as a new file and protect it again? Thanks!

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18. PDF Preview not available (24.0.1)

    Despite "Create compatible PDF file" option checked, the PDF preview states it wasn't.

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19. Receive PDF-X4 compatible PDFs when exporting X4 compatible

    Files exported with X4 PDF standard do not get the X4 approval by the Acrobat preflight. It always mocks transparency color settings. Is there a setting that I'm missing or is it a built-in bug?

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20. svg text

    Exporting SVG on Illustrator CC 2019 23.0.2 on MacOS 10.14.3 is giving inconsistent results in regards to text. I am trying to export a file as an SVG with Font option set to SVG. However, the SVG file exported has some texts converted to paths or outlines and some texts are preserved as texts, which is what is desired. We have also tried this under Illustrator CC 2019 23.0.1 on Windows 10 Home with same results. We have included a sample file for you to test.

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    Added To Backlog  ·  Dirk Schulze responded

    Hi Akshay,

    We were able to confirm the issue that you see. The issue indeed does not happen with Illustrator 2018 (22.1).

    We identified hyphenation as the potential culprit. To workaround the issue, either disable hyphenation in the Paragraph panel or make sure text does not get hyphenated.

    We are sorry that you experience the issue and are working on fixing the issue.

    The Adobe Illustrator Team