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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8227 results found

  1. Magnifying screen redrawing flaws

    In Illustrator 2022, when I zoom in, the screen turns black and my artwork only redraws the portions where I hover the mouse, as if the display was defective.

    3 votes

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  2. インストール時に同梱されるStartup Scriptのファイル名称が更新されていない

    OS macOS10.15.7
    バージョン Illustrator ver.26.0

    Illustratorをインストールした際にバンドルされるStartup Scriptである「/Library/Application Support/Adobe/Startup Scripts CC/Illustrator 2022/illustrator-20.0.jsx」ですが、このファイル名が数バージョン前から更新されていません。
    これはAdobe Bridge CCにおけるStarup Scriptの読み込みに影響を与えます。直近の2021と2020に関して書きますが、この2つはBridge起動の際にコンフリクトを起こし読み込まれません。

    対処方法
    1.ファイル名の是正
    Startup Script内の各ファイル名を変更します。Illustrator 2021内には「illustrator-20.0」フォルダと「illustrator-20.0.jsx」ファイルが存在しますが、これらをそれぞれ
    illustrator-21.0
    illustrator-21.0.jsx
    とします。
    同様に、Illustrator 2022内「illustrator-20.0」フォルダと「illustrator-20.0.jsx」を
    illustrator-22.0
    illustrator-22.0.jsx
    とします。
    また、ファイル内のXML部分もIllustratorでは全て同一の文面となっています。これはBridgeに読み込まれた場合に全て同じ表示となり、バージョンの特定が不可能になります。
    これは、以下のように「dc:title」部分を以下のようにすべきでしょう。

    <ScriptInfo xmlns:dc="http://purl.org/dc/elements/1.1/" xml:lang="ja_JP">
    <dc:title>Adobe Illustrator CC 2022/dc:title
    <dc:description>このスクリプトを使用して、他のアプリケーションと Adobe Illustrator CC 2022 を通信させることができます。/dc:description
    </ScriptInfo>

    以上の処理でBridgeがStartup Scriptを正常に読み込むようになります。

    6 votes

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    0 comments  ·  Other...  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただきました「../Startup Scripts CC/Illustrator 2022/」 内の「illustrator-20.0」フォルダ名と「illustrator-20.0.jsx」ファイル名についての問題を macOS と Windows にて確認いたしました。

    「illustrator-20.0.jsx」ファイル冒頭のビルド情報には、「@@@BUILDINFO@@@ “illustrator-26.0.jsx”」と記述されていますので、正しいファイル名は「illustrator-26.0.jsx」と思われます。
    従いまして、フォルダ名も「illustrator-26.0」になると思われます。

    また、ファイル内部の XML部分の「dc:title」、「dc:description」のバージョン記述ですが、製品名から「CC」は削除されておりますので、「Adobe Illustrator 2022」になると思われます。

    担当エンジニアにフィードバックし、どのように修正されるか確認できましたら、こちらでご報告いたします。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  3. CPU Preview defaults even for basic usage (Macbook Pro 2019)

    CPU Preview is forced even with basic files with horrible performance. Can not choose GPU Preview after a few moment.

    Adobe Illustrator 26.0.3
    macOS 12.2.1
    MacBook Pro 2019
    2.4 GHz i9 | 32GB RAM | Radeon Pro 5500M 8GB

    2 votes

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  4. Illustrator 2021 and 2022 Zoom not working correctly after OS update to Monterey

    Like the title says, after update to Monterey.... when using Illustrator 21 or 22 when zooming into an object, either vector, tiff, eps on the document the screen goes gray about 150% to 300%. I have reset many things, GPU.... reset preferences, colors, overprint off and on.... nothing seems to correct it. This happened Only after going from Big Sur to Monterey. Attached is a screen shot at 100% zoom, then the same art at 300%. The art is all vector, that really doesn't matter, vector and images act the same when zooming. Another screen shots on another job at…

    2 votes

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  5. Copy/paste vector: Illustrator → Figma/Inkscape gives inconsistent results

    SInce 25.3, some shapes are distorted when copied from AI to Figma, Inkscape or any other software, as you can see in the attached image.

    It's not systematic. I attached a document to reproduce the issue.
    Note that it's not fixed by the last prerelease.

    I attached an example.

    Mac OS Catlina
    AI 25.3.1

    11 votes

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  6. bnplugin.aip

    bnplugin.aip will not load when launching illustrator

    2 votes

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    1 comment  ·  Launch  ·  Admin →
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  7. Illustrator Zooming issue over 1600%

    Zooming over 1600%
    go to View, Screen Mode, then change from normal mode to Full Screen mode with menu Bar

    2 votes

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  8. タッチペンを使用するとIllustratorが応答しなくなる

    OS:Windows10
    Illustrator:26.2.1

    鉛筆ツールでタッチペンを使用してオブジェクトを生成し、選択ツールに切り替えてオブジェクトを選択するとIllustratorの画面が真っ黒になり応答しなくなる。
    続けて二度発生しており、使い物にならない。

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた内容ですが、入力デバイスとの関連性がありますので、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

  9. 5 votes

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  10. various interface problems

    con l'ultima versione di Illustrator ( 26.2.1 ) sono comparsi diversi problemai di interfaccia rendento difficile lo sviluppo del lavoro.
    ad esempio:
    - impossibile muovere con le freccie da tastiera gli oggetti selezionati
    - se selezioni una guida questa scompare ricompare quando deselezionata
    - stesso problema con i punti di ancoraggio se selezionati scompaiono

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. Not Saving

    Illustrator saving suddenly stops working. I use a shortcut for SAVE AS, EXPORT AS, SAVE A COPY and all of a sudden nothing happens when I go to save. Only saves with Save/Cmd+S. Only restarting Ai helps. It was doing this before but now it's several times a day since updating to macOS Monterey 12.3.1. (Also happens with Ps.)

    Ai version v. 26.2.1

    1 vote

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  12. Problema en mesa de trabajo

    Hay un problema cuando se activa o desactiva "Previsualizar sobreimpresión", en ocasiones en el área de trabajo aparece un error de visualización de color magenta por el borde del área de trabajo.

    1 vote

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  13. Problems with shadow with extrude - MAC OS X BigSur

    When i tried do create a shadow for a simple Cube, part of the shadow is above the solid - That's the latest beta version

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  14. Stability Issues

    Illustrator is constantly crashing, I use Windows 10. I've been losing a lot of work because of it. I am forced to do the updates (can't use an older version) because I receive art from multiple artists and they all use the updated version, and the "older versions" can't open the newer version.... WHEN ARE YOU GUYS GOING TO FIX THIS???!!!

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  15. パスのアウトラインで線幅が変わる

    796.49 mmφで0.3㎜線幅のパスのアウトラインをしたら

    線幅が変わりました

    原因がわかりません

    宜しくお願いします

    使用バージョン 26.2.1

    試しにCS3でやってみたら大丈夫でした

    1 vote

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    0 comments  ·  Strokes  ·  Admin →
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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた内容ですが、「パスのアウトライン」メニューからのコマンドでは再現しませんでした。

    機能バグではなく、個別案件と思われますので、お手数をおかけいたしますがカスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

  16. 대지 복사

    일러스트레이터에서 대지복사기능을 이용해서 연결동작을 그리고있는데 가로로 대지복사했을때는 가로로 한픽셀씩 흔들림이 생기고 세로로복사했을때는 세로로 한픽셀씩 흔들림이 생깁니다 저는 alt로 대지복사를 했고, 상담원님을 통해 alt로 복사하지말고 ctrl+c, ctrl+v를 이용해서 그려보는것을 제안받았고 ctrl+c,ctrl+v를 이용했을때 픽셀이 흔들리는 문제는 해결되었지만 alt로 복사시에는 여전히 픽셀의 흔들림이 있습니다.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  17. Export for Screens not updating Artboard titles

    I've been copy/pasting my artboards and renaming them to save time.

    I've noticed though that Export for Screens doesn't always update the artboard name, despite the artboard name being changed.

    I've seen this bug a few times now.

    3 votes

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  18. Artwork disappears when zoomed in

    Whenever I am zooming in (2400% +), my artwork disappears and the who canvas turns gray. If I mouse over my artwork, i'll see a very pixelated outline of my artwork. I've attached a screenshot of my issue. I've tried restarting my MBP, uninstalling and reinstalling AI. I've tried closing out AI and reopening– but nothing I am doing is fixing this issue. Please help, I need to continue working on client projects.

    4 votes

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  19. Unembeding image to .PSD change resolution

    I noticed recently that on my new MacBookPro 16 - M1 Max on macOS 12.1 Monterey, with AI 26.0.2 when I unembed an image to .PSD format, the extracted image is resampled and the résolution is changed. Only PSD format does that. Choosing TIF is working as expected.

    This is not happening on my old MacBook running the same AI version but on macOS Catalina.

    So I don’t know where the bug is: On Monterey or in the M1Max Chip.

    Bug ID - AI-4256151

    2 votes

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  20. Window widgets vanish if window is resized via Accessibility API

    If an Illustrator window is moved and resized via the Accessibility API, then the window widgets will vanish. They will reappear if you manually resize the window (even if only by a pixel).

    This issue affects anyone who uses a third-party window manager, such as our app Moom. It was reported by one of our users, and this video is theirs—we don't have Illustrator, so we can't test on our end.

    If you watch the video, you'll see the window widgets vanish when the user uses Moom to move the window; they then reappear when they manually resize the window.…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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