8219 results found

1. Opening Illustrator files brings up the Text import options box and then a blank file after updating to the current version?

   I cannot open any existing Illustrator files without the Text import options box (As shown in the screen shot) opening. If I click cancel the box goes but the file doesn't open. If I click ok it opens a blank file but with the correct file name.

   I have uninstalled and reinstalled three times and the same happens every time? Please help!

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2. crashing

   illustrator crashes every time i use the blob brush

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3. Illustrator not responding after scaling

   Every time while I use transforming tool it happened! I've to save and close the file.
   System info:
   iMac 27 inch I5 late 2013 - 32gb ram
   Ai CC 2018
   OS High Sierra

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4. Regular Crashes

   October Release just kept crashing...had to revert to previous release to prevent losing work and time

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

5. Transform Each object in an isolated group transform the group instead

   Select all objects in a Group and Transform Each will Transform each object WHILE ALSO TRANSFORMING THE WHOLE GROUP TOWARDS IT'S CENTRAL POINT. This directly contradicts the conventional meaning of "Transform Each".
   The workaround is to deselect one of the objects in the Group, which is why this is a Bug- the workaround is a kludge fix.

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6. Inconsistent line thickness with Surface pen + touch zoom

   Drawing pressure sensitive lines with the Paintbrush Tool using the Surface pen, on a Surface Pro 4, will result in line thickness inconsistent with the preview shown while drawing. See the attached video for a easy visual reference.

   System information:

   Surface Pro 4 + Surface pen that comes with the device (not the new one sold separately)
   Windows 10 1803 (17134.648)
   Illustrator CC 2019 (23.0.2)

   Steps to reproduce:

   1. Open Illustrator a Surface Pro device for this test
   2. Create a new document
   3. Select the Paintbrush Tool, then select the Touch Calligraphic Brush
   4. With the Surface pen, draw a line with variable pressure
   5. Notice the line preview during drawing and the finished line after lifting the pen are identical
   6. Pinch to zoom on the screen with your fingers, all the way up to 500% so the issue is easily noticeable
   7. Draw another line with the Surface pen, vary pressure during the drawing
   8. Notice the line thickness during the preview is rather thin, but once you lift the pen the final line is actually much thicker!
   9. Switch to the Selection Tool and then switch back to the Paintbrush Tool
   10. Draw another pressure variable line, thickness will now works as expected

   This issue is related to the method of zooming, let's continue from above:

   1. Create a new document
   2. Draw a pressure variable line with the pen, thickness works as expected
   3. Use the zoom dropdown menu at the bottom left of the Illustrator window, set it to 600%
   4. Draw a pressure variable line with the pen, thickness issue just like with pinch to zoom above
   5. Switching back and forward between the Selection Tool and Paintbrush Tool makes it works as expected again

   Ok, so far so good, the zoom is causing this issue. But there's one more use case that breaks this causality. Let's do it:

   1. Create a new document
   2. Draw a pressure variable line with the pen, thickness works as expected
   3. Zoom in only using the CTRL & + keyboard shortcut instead
   4. Draw a pressure variable line with the pen, thickness works as expected instead of displaying the bug mentioned in the other situations!

   Hope this helps you track the bug and fix it quickly. Any questions just let me know and I'll try to help.
   Thanks!

   Drawing pressure sensitive lines with the Paintbrush Tool using the Surface pen, on a Surface Pro 4, will result in line thickness inconsistent with the preview shown while drawing. See the attached video for a easy visual reference.

   System information:

   Surface Pro 4 + Surface pen that comes with the device (not the new one sold separately)
   Windows 10 1803 (17134.648)
   Illustrator CC 2019 (23.0.2)

   Steps to reproduce:

   1. Open Illustrator a Surface Pro device for this test
   2. Create a new document
   3. Select the Paintbrush Tool, then select the Touch Calligraphic Brush
   4. With the Surface pen, draw a line with variable… more

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7. Illustrator won't open more than one file

   With version 23.0.1, Illustrator will permit to open only one single file.
   The first file can be opened by any method, any subsequent file can only be opened using "File/Open" command. Using Windows Explorer or Drag&Drop does not work! and will freeze Illustrator; ending the application is only possible using the Windows Task Manager.
   I'm running Illustrator CC (23.0.1 64-bit) on Windows 10 Enterprise (10.0.16299).

   THX for fixing this!

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Illustrator files hides from Finders "Smart folder" search

   I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set the search criteria to "recently changed" instead. Is it possible to change this behavior?

   I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set… more

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9. Selection tool does no allow to resize a selection

   Selection tool does not work properly. It selects the total anchor points of an object, however it does not behave as the Direct Selection Tool, it only allows to move the object. It does not allow to resize. a single or multiple objects selected.

   Illustrator version: 23.0.3
   OS: Mac OS Mojave 10.14.4

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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Most likely you have accidentally disabled bounding box. Enable it back via View > Show Bounding Box or with a Cmd/Ctrl + Shift + B hotkey. If it solves it (or not) — please comment back.

10. Illustrator opens with all settings lost and menu area unable to grab

    OS: Windows 10 Home. Version 1809. Adobe Illustrator 2019 23.0.3 (and earlier versions)

    I use Illustrator daily. Approximately every 2 months it launches with a corruption. All of my settings are lost and the menu bar has a strange gradient and is unusable. The only solution I have found is to reinstall and set up from scratch, which is time consuming.

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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11. Scrubby zoom is not allowed if gradient is used

    If i use a gradient, the scrubby zoom is not allowed. Please fix it.

    1 vote

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12. Oversize UI Elements in Ai 2019

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do not believe this is the same as the "Actual Size" feature/bug mentioned elsewhere, as it seems to effect the entire User Interface, although it could be related.

    MacOS Sierra (10.12.6), MacBook Pro (Retina, 15-inch, Late 2013)

    Anyone else experiencing this?

    Paul

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do… more

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please refer to the link below to understand how to use Illustrator’s preference dialog to set the scale.
    https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface

13. Rotation too easily happens! Screws up resizing and selecting.

    This claims to be answered in an earlier post but it isn't. The only solution is too zoom way in and select or undo the rotation when you notice it. If you have to hit the item in the toolbar each time you make a selection to nullify this it's ridiculous. Totally unprofessional and unproductive. Give us a solution please!! Your programmers have to have realized this by now.

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14. White bars over the screen when turning Overprint Preview off?

    Hi

    Been noticing a bug where I get white bars over my screen as I scroll – seems to happen mainly if I come out of Overprint Preview. If I float my tabs to windows or switch Overprint preview back on it cures it, but obviously this isn't actually a fix and is pretty annoying as it happens so often.

    Can anyone suggest a more permanent fix please?

    Thanks

    Ben

    OSX 10.13.6 2.8 i5 8gb - Illustrator 20.0.3

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    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. app lock up

    23.0.2 updated automaticly. No problem. I run on a Win10 HP Spectre laptop with a USB dock to a second screen. When connected to the dock, all is well. However as soon as I undoc to go to a client, the app locks EVERYTHING. Even CRTL-ATL-DEL won't reboot it. Must hard shutdown to get any other programs back up but again as soon as I open Ill... LOCKUP! Embarassing and frustrating. As soon as I dock again... smooth as glass. Thoughts?

    1 vote

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16. Image Trace Creates a white border after trace

    High fidelity image trace in Illustrator 2019 for Mac will add a white border and round the corners. This doesn't seem to be an issue with the PC version of Illustrator (at least for the white border, it will still round the corners).

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Should not happen in the latest builds

17. Illustrator CC 2018(Mac) Crashes every time I save

    Every time I save Illustrator quits and creates a weird .tmp pdf file? forcing me to save as every time I need to save

    16 votes

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    94 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

18. Unable to export PNG higher than 72ppi

    "Export As" command will not export PNG files any higher than 72 ppi. Even when I set it to export at 300 ppi, it still exports at 72.
    Please fix this!

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    56 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please update to version 22.0.1 to get the fix for this issue.
    Thank You.
    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. Tool Windows Collapsed on Start

    Tool windows collapsed on start — make tool windows not collapsed on start. This has happened to me before, I don't remember what fixed it. This doesn't happen if the start screen for MacBook children is used.

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20. Transform Again (Cmd/Ctrl+D) doesn’t work for Offset Path

    Using Offset Path to enlarge an object, works fine. When I use: Transform Again (Ctrl+D) to duplicate the same action and make another larger object it no longer works. It worked prior to Illustrator 2019 when I needed to make a concentric object. Please fix.

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    4 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Transform Again works with transformations only: Scale (probably what is meant), Rotate, Move, etc. Offset Path is a filtering operation, and won’t be affected with Cmd/Ctrl+D.