8140 results found

1. Export As SVG with 0 decimals fails in handling closed bezier curves

   When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

   What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

   Steps to reproduce:
   - Create a new Illustrator file
   - Draw a custom path with the pen tool, click on the first point to close it
   - Choose File > Export for Screens…
   - In the ‘Formats’ section choose SVG
   - Click the tiny gear icon to open the “Advanced settings for exported file types” dialog
   - In the left-hand column select ‘SVG’
   - In the ‘Decimal’ input field type ‘0’
   - Hit “Save Settings”
   - Hit “Export Artboard”

   As a result you will end up with an SVG file that’s encoded as expected, except for the value of the path elemnt’s d-attribute, so in turn your SVG file will render as if it were empty.

   Now why in heavens would I even need an SVG with so little precision? Well, when preparing assets for web content like animated advertising creatives, the pressure for ever-smaller assets is so high, that I would like to reduce my SVG’s file size by scaling it up 10-fold then outputting the coordinates as integers, and then scaling down again when displaying, thus ending up with an effective precision of one decimal, but saving the extra storage for the decimal point itself. I’ve tried it and it can save me around 20-30% storage without any loss in quality.

   So not having to resort to third party tools like SVGO for making this work would obviously speed up my workflow a lot.

   Thanks for fixing.

   When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

   What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

   Steps to reproduce:
   - Create a new Illustrator file
   - Draw a custom… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Color cracking after update..

   1. version 22.0.1
   2. (After update new version) when I move object or screen(use Hand tool), colors are cracking like attached files...

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. Bad precision of the mouse/cursor

   I am using Illustrator CC2018 on a MAC OX Sierra.

   There is a huge issue with the precision of the cursor. It is super shaky, keeps on appearing/disappearing. It's worst when you hit Alt, cmd, or space. I can't see the tools I am using, for example, the cursor is always black, even if I am using the white cursor ( "A" tool).
   This is really annoying, even more when I try to work with my Intuos pen and tablet... It is simply impossible.
   Am I the only one experiencing that ?

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. file does not keep imported and applied paragraph styles after saving the file

   1. Illustrator 16.0.4 (CS6) Mac OS 10.11.6
   2. After applying imported paragraph styles, I can save the file, but when reopening the style effects have gone. Tried to erase the preferences etc. but it reappears not immediately, but after two or three steps for sure... What can I do?

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5. Charts and Graphs: x-axis number values shift when revising data in a bar graph

   When reconfiguring a bar chart with new data (as opposed to creating a new chart), the values at the bottom x-axis will shift on their y-axis, or in other words, their baseline will shift.

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6. Dropdown menu cut off

   When trying to interact with the drop down menus those that are particularly long (and by that I mean it takes up the whole length of the screen) I can't access any features below the cut off. The most problematic instance of this phenomenon is in Windows drop-down because it cuts off at Pathfinder. The list goes in alphabetical order which means I can no longer access my swatch panel. I can't add it to me workspace. This is the same for all work panels after pathfinder; symbols, stroke, transparency, and so on.

   I'm working with Adobe Illustrator CC 2017 21.1.0

   When trying to interact with the drop down menus those that are particularly long (and by that I mean it takes up the whole length of the screen) I can't access any features below the cut off. The most problematic instance of this phenomenon is in Windows drop-down because it cuts off at Pathfinder. The list goes in alphabetical order which means I can no longer access my swatch panel. I can't add it to me workspace. This is the same for all work panels after pathfinder; symbols, stroke, transparency, and so on.

   I'm working with Adobe Illustrator CC 2017… more

   3 votes

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   4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As stated in a comment, this can happen on Windows if the taskbar is docked at the top. If this is something that happens for you too — pleased add a vote and comment.

7. Auto-sized Area text not resizing correctly

   Looks like someone didn't understand (or maybe I didn't explain well enough) what the issue was with this bug that was declined. So I have recorded a video to demonstrate the issue.

   Previous entry here:
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32016784--bug-area-text-with-auto-size-and-stroke-applied

   As before - Windows 7, Illustrator cc18

   Please follow steps in the video to recreate the bug which is causing area text boxes to extend beyond the artboard.

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   Under Review  ·  5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. View > Rulers is labeled Hide Text Threads

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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9. fonts within symbols do not convert to paths when save as svg with option 'convert to outlines' checked
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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

10. Using Tab to advance to next dialog box field only works occasionally

    Editing text in latest Illustrator (immediately after update)... can't tab between font-size and leading fields - I can get it to work momentarily by closing the box and trying again, but the big returns the next time I try to edit text.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator QE

11. Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs

    illustrator CC2018 crashes about every third or fourth time I "Save AS" an EPS. Freezes immediately AND freezes any open CC programs. Have to Force Quit all to restart each. This is getting old, fast.

    2 votes

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

12. There is not enough memory available to process the appearance of an object

    1. Ai 22.0.1
    2. Launch AI, create a new document OR open an old one

    This error appears with ther first opened document only.

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    2 votes

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    5 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Object stays selected in a locked layer

    Objects remain selected when I move them into a non-visible group/layer and lock the group/layer. It is not possible to deselect the object until you unlock and make visible the group. So far I've been able to recreate the problem every time I've tried.

    6 votes

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    2 comments  ·  Selection  ·  Delete…  ·  Admin →
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14. user interface PPI mixed, wrong, "new" dialog unusable

    see attached picture
    this used to happen more intermittently but recently it's happening every time. creating new items is completely broken.
    different panels appear at 100% scale, while others appear at 200% scale it seems.

    affects the actual menus and the common open/save file dialog sometimes

    when I restart illustrator, restart the machine, or dock/undock monitors it changes in seemingly unpredictable ways

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    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. placed images resolution wrong

    When you place a 300ppi .jpeg or .png into illustrator it shows at 72ppi.
    When you place the same image but saved in .psd it shows correctly at 3000ppi

    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Saving issue - the error box pops up...

    I was using CC 2017 and went to save my file and a box popped up that said

    "This printer driver is not supported by Illustrator"

    I clicked okay and it let me go back to working. When I went to save again the same thing popped up. I updated to CC 2018 and when the program opened this same message popped up.

    It seems to still let me work in the program, but when I go to save the screen goes black and freezes the program for about 20-30 seconds

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    5 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Caps Lock

    My version of Adobe Illustrator acts like the Caps Lock is on when it is off, and when I press the button again, it returns to the original tools. Help!

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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18. My Illustrator CC, The Ellipse Tool is broken stroke

    Can help me, why this? The Ellipse tool broken after update.
    Thanks

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    3 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

19. Shaper tool eraser bug

    When I scribble over an extra line with the shaper tool the line disappears. if I copy/paste or move the object, the line reappears. its really frustrating that I cannot copy and paste my drawing and makes the shaper tool useless for me. any way to fix this? I added a photo with the extra lines

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    1 vote

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    5 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

20. Opacity section in Properties Panel does not inform about blend modes

    If there is a blending effect applied in the opacity settings the properties panel does not reflect the blending mode. You have to click on the appearance panel or opacity to see if one is applied. Took me a few minutes to trouble shoot why an element was not visible. It would be nice if buried settings would show up if selected in the properties panel since it was designed to make the interface more simple.

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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