8130 results found

1. Selecting text with triple-click and navigating it with Cmd-arrows

   Since day one with Macintosh. Click ONCE for a point, Click Twice for a WORD, click Three times for a sentence, Click four for a paragraph.

   Illustrator CC 2018 no longer sees a Forced line break as the end of the sentence. All previous versions of Illustrator worked fine.

   Triple clicking now selects from Paragraph return to Paragraph return.
   This is definitely a BUG.

   Breaks, ^n is the common notation in a find field. But does not have one for a more common Paragraph Return.

   You can copy the hidden paragraph return and search for this. The search field will show a blank space, not the standard ^p that is the common notation. So the search can work.

   Now, not having a Find shortcut for a Paragraph return, but the little used Forced Line Break is shortsighted as InDesign Does.

   Since day one with Macintosh. Click ONCE for a point, Click Twice for a WORD, click Three times for a sentence, Click four for a paragraph.

   Illustrator CC 2018 no longer sees a Forced line break as the end of the sentence. All previous versions of Illustrator worked fine.

   Triple clicking now selects from Paragraph return to Paragraph return.
   This is definitely a BUG.

   Breaks, ^n is the common notation in a find field. But does not have one for a more common Paragraph Return.

   You can copy the hidden paragraph return and search for this. The search field will… more

   4 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Missing Font On Documents That Were Just Open

   I have been having issues with fonts dropping out of coworkers documents since I updated to CC2018 but this is the first time I have reopened one of my own files and had font claim to be missing that I was just using.

   I had assumed previously that my coworkers had just had a different named version of the fonts but today I saved and closed one of my own files to restart my pc because AI was running slowly (separate issue, i know) but when i reopened my file 10 minutes later I have 6 fonts missing.

   When I scroll through the system fonts I can find and replace them but I have about 1200 fonts on my pc so it is really time consuming. Can you tell me why this is happening? (just trying to type the name of the font into that only catches the first letter so i still have to go through all of the A fonts to find Arial)

   Tried to close and reopen document without saving, same issue but font dropped out in even more locations.

   I have been having issues with fonts dropping out of coworkers documents since I updated to CC2018 but this is the first time I have reopened one of my own files and had font claim to be missing that I was just using.

   I had assumed previously that my coworkers had just had a different named version of the fonts but today I saved and closed one of my own files to restart my pc because AI was running slowly (separate issue, i know) but when i reopened my file 10 minutes later I have 6 fonts missing.

   When I… more

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   3 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Can't see anchor point and handles of paths after breaking link to symbol.

   1. Version 21.1.0
   2. Draw the circle or any other simple shape, convert it to symbol then break link to symbol. Choose Direct selection tool and click on any anchor point. As result you will not see the handles of any point. The handles are shown only in isolation mode or outline mode but not in basic prewiew mode.

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   9 votes

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   6 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
   Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Several Illustrator 22.0.1 Issues with High Sierra Update

   The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has been modified outside of Illustrator. I am the only person with access to the file, not on any network of any sort.

   Gosh, I hope you can adjust for these issues Adobe! Perhaps it was my bad to update the OS. Sorry to give such a laundry list, but this is affecting my work :(

   The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has… more

   2 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Esc no longer works as a shortcut for "Exit Artboard tool mode"

   Esc no longer works as a shortcut for "Exit Artboard tool mode"

   6 votes

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6. When exporting to a png or eps, the text in the file are blurry and i cannot use for anything.

   When exporting to a png or eps, the text in the file are blurry and i cannot use for anything. You can see how jagged the edges are.

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   4 votes

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7. Isolation mode only works for a sub-group when double-clicked, option greyed out on right-click dropdown

   I have the latest version of CC. I have a simple group containing a filled path and a more complex sub-group of objects. I can right-click the whole group and isolate it from the rest of the document by selecting "Isolate Selected Group" from the right-click dropdown, but when I try to further isolate the more complex group inside, the option on the right-click dropdown is greyed out.

   Typically I prefer to have the "Double Click to Isolate" deselected from the General Preferences because I often mistakenly enter Isolation Mode when I don't want to be because I've accidentally double-clicked a group. When I turn the option back on, I can double-click to isolate the more complex group once I've already isolated the whole group even though the option on the dropdown is still greyed out.

   I've tested the exact same scenario in CS6 on my second computer, and in that version of AI I'm able to isolate the more complex sub-group by both right-click and double-click, so I'm pretty sure this is either a bug or I've got some weird option checkmarked that I don't mean to have checkmarked.

   I have the latest version of CC. I have a simple group containing a filled path and a more complex sub-group of objects. I can right-click the whole group and isolate it from the rest of the document by selecting "Isolate Selected Group" from the right-click dropdown, but when I try to further isolate the more complex group inside, the option on the right-click dropdown is greyed out.

   Typically I prefer to have the "Double Click to Isolate" deselected from the General Preferences because I often mistakenly enter Isolation Mode when I don't want to be because I've accidentally double-clicked… more

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8. Illustrator 2018 Version 22.1 Opening multiple-page PDF - Artboard Issue

   Opened multiple-paged PDF file to show all pages as artboards
   Saved file as PDF after editing (another name)
   Opened said PDF file and all pages as artboards show up as default

   I'm not able to choose if I want to work with a single page on this PDF anymore?

   2 votes

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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9. Magic Wand tool in my illustrator doesn't work.

   Magic Wand tool is not working. What will I do?

   4 votes

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10. Minor Bug (Smart Guides on/off)

    When opening/creating a new document,

    the View > Smart Guides will be checked on. But they are not actually on. You have to turn them on/off a couple times to actually get them working. At first I thought that they were altered or removed from the last update. Fortunately I figured it out!

    8 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Illustrator 22.1 doesn't store version information in the metadata

    In previous versions of Illustrator I could view which version of Illustrator a file was saved as, and the version that created it, in 'Get info' in the Mac finder. For example: 'Version: Saved As v.15 Created by v.22.0.1'. This info now isn't saved with the file as shown on the attached screenshots. For us this was a very useful for checking what version a file had been saved for.

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Precision touchpad scroll jittering

    On my XPS 13 9360, I am having issues when scrolling horizontally or vertically. The scrolling is not fluid; when scrolling at low speeds, the canvas actually scrolls the incorrect direction. This is present in dropdown menus as well. It seems like there are two scrolling actions that are fighting each other, but I am not sure.

    6 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Brush settings revert to older ones

    Literally the most illogical system. If you change one part of a brush your customizing it reverts to the older one. Worked with this for a couple years and forgot how disappointing it was. MAKE THE PAINTBRUSH TOOL MORE USER FRIENDLY.

    1 vote

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    1 comment  ·  Brushes  ·  Delete…  ·  Admin →
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14. Tools panel always in 2 colmun mode

    Whenever I start Illustrator the Tools Panel is always in 2 columns mode, regardless of how it was when I last closed the application. I much prefer the 1 column mode so I have to change it every time.

    Strangely this bug no longer happens if the "Show the Start Workspace when no documents are open" is enabled. Trouble is, I want it disabled that since makes Illustrator start faster.

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    4 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. 'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    This happens when saving an illustrator doc now.

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    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.

16. Scrubby Zoom - GPU View greyed out

    I'm unable to toggle GPU Preview.

    This is a new concern since I was able to toggle it on/off a few weeks ago.

    5 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Illustrator CC 2018 (Mac) error message after quitting program

    Every time I quit Illustrator CC 2018 (Mac) I get an error message. See attached file.

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    3 votes

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    Completed (Comments Open)  ·  3 comments  ·  Other...  ·  Delete…  ·  Admin →
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18. ブラックの色をドラッグ＆ドロップで選ぶとBK100の色がリッチブラックになる

    塗り（または線）を画像のように下のブラックを選択するところからドラッグ＆ドロップで選ぶとBK100がリッチブラックになってしまった。 
ドラッグ＆ドロップではなく、クリックで色を選ぶとBK100になる。スウォッチの中に入っているブラックからドラッグ＆ドロップで選ぶとBK100になる。これはCS6の時からある
バグです。 

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    9 votes

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    Under Review  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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19. Registered trademark glyph gets randomly swapped to its alternate in text with Gotham Medium font applied when navigating the document

    Weird Glyph problem going on. Basically we have registered "R"s on our artworks, and on some occasions the glyph is applying superscript to the superscript "R" making it half the size it should be. Font is Gotham Medium using CC 2018 macOS High Sierra, Suitcase Fusion. Even weird that its changing when I scroll around the artwork to the smaller "R"? any ideas as I'm lost. This was happening also in CC 2017

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    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Illustrator quits unexpectedly when my script run for long

    When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

    Process: Adobe Illustrator [668]
    Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 22.0.1 (22.0.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [668]
    User ID: 501

    Date/Time: 2018-03-22 11:55:00.252 +0400
    OS Version: Mac OS X 10.12.5 (16F2073)
    Report Version: 12
    Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

    Time Awake Since Boot: 5800 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCCRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXCCORPSE_NOTIFY

    Application Specific Information:
    terminating with uncaught exception of type CAIAPIFault: std::exception
    abort() called

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libsystemkernel.dylib 0x00007fffd5e37d42 _pthreadkill + 10
    1 libsystempthread.dylib 0x00007fffd5f25457 pthreadkill + 90
    2 libsystemc.dylib 0x00007fffd5d9d420 abort + 129
    3 libc++abi.dylib 0x00007fffd48f384a abortmessage + 266
    4 libc++abi.dylib 0x00007fffd4918c37 defaultterminatehandler() + 243
    5 libobjc.A.dylib 0x00007fffd5426713 _objcterminate() + 124
    6 libc++abi.dylib 0x00007fffd4915d69 std::__terminate(void (*)()) + 8
    7 libc++abi.dylib 0x00007fffd4915de3 std::terminate() + 51
    8 com.adobe.illustrator 0x000000010023db4d 0x100000000 + 2349901
    9 com.adobe.illustrator 0x00000001002397d2 0x100000000 + 2332626
    10 com.adobe.illustrator 0x00000001008938d5 0x100000000 + 8992981
    11 com.adobe.illustrator 0x000000010088eb45 0x100000000 + 8973125
    12 com.adobe.illustrator 0x0000000100cd4ec1 0x100000000 + 13455041
    13 com.adobe.illustrator 0x0000000100ccf023 0x100000000 + 13430819
    14 com.adobe.illustrator 0x0000000100cd2614 0x100000000 + 13444628
    15 com.adobe.illustrator 0x00000001009fb860 0x100000000 + 10467424
    16 com.adobe.illustrator 0x00000001009f9f5f 0x100000000 + 10461023
    17 com.adobe.illustrator 0x000000010025698b 0x100000000 + 2451851
    18 com.adobe.illustrator 0x00000001001cd0c7 0x100000000 + 1888455
    19 com.adobe.illustrator.plugins.ActionPalette 0x0000000124d9e902 0x124d86000 + 100610
    20 com.adobe.illustrator.plugins.ActionPalette 0x0000000124da5bd2 0x124d86000 + 130002
    21 com.adobe.illustrator.plugins.ActionPalette 0x0000000124dc9cad 0x124d86000 + 277677
    22 com.adobe.illustrator.plugins.Action 0x00000001137f5b52 0x1137f2000 + 15186
    23 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b21ca20 PluginMain + 266096
    24 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b21601c PluginMain + 238956
    25 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b216b73 PluginMain + 241859
    26 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b293ab8 PluginMain + 753672
    27 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b2dd5a8 PluginMain + 1055480
    28 com.adobe.AdobeExtendScript 0x0000000108a78e4d ScScript::LiveObjectFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 413
    29 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
    30 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    31 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
    32 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    33 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
    34 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    35 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
    36 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
    37 com.adobe.AdobeExtendScript 0x0000000108a242bb jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
    38 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
    39 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    40 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
    41 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    42 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
    43 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
    44 com.adobe.AdobeExtendScript 0x0000000108a242bb jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
    45 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
    46 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    47 com.adobe.AdobeExtendScript 0x0000000108a1121e jsOpSimpleFor::run(jsRunner&, ScScript::ESVariant&) const + 654
    48 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    49 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
    50 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
    51 com.adobe.AdobeExtendScript 0x0000000108a24395 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 373
    .....

    When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

    Process: Adobe Illustrator [668]
    Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 22.0.1 (22.0.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [668]
    User ID: 501

    Date/Time: 2018-03-22 11:55:00.252 +0400
    OS Version: Mac OS X 10.12.5 (16F2073)
    Report Version: 12
    Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

    Time Awake Since Boot: 5800 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCCRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC… more

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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