8148 results found

1. Recovered files folder appears after using Illustrator

   Every time after using Adobe Illustrator and the next time I turn on my Mac, «‎Recovered files»‎ folder appears in trash can with different Adobe folders inside. What’s this? Why it’s happening? And how can I fix it?

   macOS Monterey 12.3.1
   Illustrator 26.2

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Bullets and Numbering indentation changes

   Numbering moves away from the text when I make the text larger. It does not happen always. I have tested it a few times and found this issue.

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Export for Screens via ExtendScript is slow and appears to have stopped

   Description:
   When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

   It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

   This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

   If I manually export the same conditions from the GUI, it will finish immediately.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes about 2 seconds (the weight of each JPEG is 1.7MB).

   PNG24 is slower than manual, but it doesn't affect as much as JPEG. The CPU usage was around 160%.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 39.376 seconds.

   It happens under the following conditions.
   • At least Illustrator 2020-2022 (24.3.0-26.0.2)
   • At least 2 environments of macOS Monterey 12.0.1 (Apple Silicon) / Big Sur 11.6 (Apple Silicon)
   • At least two models of MacBook Air (Apple Silicon, 16GB memory) / iMac (Apple Silicon, memory unknown)
   • Run via ExtendScript Document.exportForScreens
   • Option JPG 100,300ppi (artboard size is 1700x1000px)
   • Include transparency in artboard

   It doesn't happen under the following conditions, or the delay is not so noticeable.
   • When executed manually from the GUI
   • When the option is set to JPG 100, 72ppi
   • When the option is set to PNG24, 300ppi
   • When removing the transparency from the artboard

   The following items do not seem to have much effect.
   • Whether to start Illustrator with Rosetta. Rosetta makes it even slower

   Expected behavior:
   When I run Export for Screens via ExtendScript, it works as fast as I do via the GUI.

   Document:
   Attachment
   • sample.ai (ai file used for export)
   • exportForScreens.txt (script to execute. Please change the extension to jsx)

   Movie
   https://youtu.be/JNYN2ajyVKY

   === Japanese from here on ===

   ExtendScript経由のスクリーン用に書き出しが遅く，固まる

   説明：
   ExtendScript経由で［スクリーン用に書き出し］を実行すると動作が遅くなり，レインボーカーソルが出て固まったように見えます。実際は動いていて長い時間待てば終わるものの，GUIから手動で実行するのと比べると10倍ほど時間がかかるようです。

   JPEGを書き出すときに顕著です。書き出す画像がある程度大きいと，プログレスバーが99%くらいになった後ほとんど進みません。CPU使用率は100%前後になります。
   例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は157.636秒（できたJPEGの重さは1点につき2.9MB）

   同じ条件の書き出しをGUIから手動で実行すると，すぐに終わります。
   例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は2秒くらい（できたJPEGの重さは1点につき1.7MB）

   PNG24は手動よりは遅いですが，JPEG程大きく影響しません。CPU使用率は160%前後でした。
   例：1700x1000pxのアートボード8枚を300ppiで書き出すとき，かかる時間は39.376秒

   次の条件で起こります。
   • 少なくともIllustrator 2020〜2022(24.3.0〜26.0.2)
   • 少なくともmacOS Monterey 12.0.1(Apple Silicon) / Big Sur 11.6(Apple Silicon)の2環境
   • 少なくともMacBook Air(Apple Silicon, 16GBメモリ) / iMac(Apple Silicon, メモリ不明)の2機種
   • ExtendScriptのDocument.exportForScreens経由で実行
   • オプションJPG 100，300ppi(アートボードサイズは1700x1000px)
   • アートボードに透明効果を含む

   次の条件では起こらないか，遅延がさほど気になりません。
   • GUIから手動で実行したとき
   • オプションをJPG 100，72ppiにしたとき
   • オプションをPNG24，300ppiにしたとき
   • アートボードから透明効果を削除したとき

   次の項目はあまり影響しないようです。
   • IllustratorをRosettaで起動するかどうか。Rosettaにしたらさらに遅くなる

   期待する動作：
   ExtendScript経由で［スクリーン用に書き出し］を実行したとき，GUI経由で行うのと同じくらい速く動きます。

   資料：
   添付ファイル
   • sample.ai（書き出しに使うaiファイル）
   • exportForScreens.txt（実行するスクリプト。拡張子をjsxに変更してください）

   動画
   https://youtu.be/JNYN2ajyVKY

   Description:
   When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

   It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

   This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
   Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

   … more

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   12 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This issue is reported to be fixed in 27.8.1.

   Please verify it and comment back!

4. Arial Bold comes out very condensed

   when i use Arial bold in default settings, it looks skinny. I will have to to stretch the width to 250% to make it look normal. See image please...

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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5. Illustrator will automatically convert color codes of shapes and vectors when a document of different color profile is imported.

   I've seen this issue where people complain about color codes in Ai changing automatically, this leads to brand color codes slight off for most projects. I've discovered this issue myself and apparently when profile mismatch warning box are not checked (i.e Ask when opening, Ask when pasting) Ai will automatically convert the colors without asking. If you import multiple images then the color will be way off after 10 images. This happens when Ai is in sRGB and the photos are either untagged or AdobeRGB or other than sRGB. If you checked the warning boxes Ai will prompt you what you want to do and by pressing cancel the color codes will remain the same. This should not be a default behavior for color management as this will create a lot of confusion and unpredictable behavior for those who didn't read into color management. I think people will get help from this and please Adobe change it to not convert (preserve numbers as default behavior). This only affect the non global swatch colors. If you assigned a global swatch to the color. It will still remain the same.

   I've seen this issue where people complain about color codes in Ai changing automatically, this leads to brand color codes slight off for most projects. I've discovered this issue myself and apparently when profile mismatch warning box are not checked (i.e Ask when opening, Ask when pasting) Ai will automatically convert the colors without asking. If you import multiple images then the color will be way off after 10 images. This happens when Ai is in sRGB and the photos are either untagged or AdobeRGB or other than sRGB. If you checked the warning boxes Ai will prompt you what… more

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   7 votes

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   10 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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6. GPU visual bugs on Mac

   • Vector outlines never line up with the actual shapes when zoomed in
   • In outline mode, zooming in causing the outlines to flicker and disappear
   • Infrequent jagged vector bug

   iMac Pro 2017
   macOS Monterey 12.4
   3.2 GHz 8-Core Intel Xeon W
   32 GB ram
   Radeon Pro Vega 56 8GB

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   4 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. Illustrator keeps rendering 3d objects when trying to edit them, at every step

   Illustrator keeps rendering 3d objects when trying to edit them, at every step

   Using 26.4 version of AI on windows 11
   checked with the Adobe Expert on remote session
   happening with all files including a new file as well

   1 vote

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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8. Text missing on .ai file when I preview it or bring it into Indesign

   OS Catalina v. 10.15.7, Illustrator v. 25.4.1

   Text is in the document (.ai file), but when I preview it or place it into InDesign it disappears. When I save it to a pdf from Illustrator it looks fine in preview, acrobat and InDesign. As a temporary fix I can place the pdf into Indesign, but that's not ideal.

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   1 vote

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   6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Menu interface is not displayed on Monterey 12.5.1 and Illustrator 26.5

   Hi,

   I have an issue with illustrator 26.5 :
   I can't open files and the menu interface is not displayed, nothing works.
   Same issue with InDesign 16.4.3 and all 17 versions.
   I got a MBP with M1 pro on the latest macOS (12.5.1), i tried the Apple Silicon and Intel versions with Rosetta, both doesn't work.

   Thanks

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   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

    Well, I updated illustrator today and have major viewing issues.

    Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

    MacOS Catalina version 10.15.6

    Adobe Illustrator v25.3.1

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    32 votes

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    28 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Cannot exit presentation mode.

    Esc key is not working in presentation mode so I cannot exit from the presentation mode at all. I have to force quit the app every time.

    8 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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12. Clipping Mask gets rendered wrong

    MacBook Pro (Retina, 15-inch, Mid 2015)
    Just recently install the macOS Monterey
    Using the newest version of Illustrator 2022

    The clipping mask doesn't work after I zoom in or zoom out.
    It shows what is inside the clipping mask with different shapes randomly every time just like the images below. I have to move around the image to get the original shape of the clipping mask.

    It works quite well in Illustrator 2018 actually.
    But the Illustrator 2018 version seems can not be downloaded anymore.

    I think people should be allowed to download the older version which they found most stable and familiar. Otherwise, we can only work with errors while waiting for them to be fixed.

    I hope it will be taken into the consideration, thanks.

    MacBook Pro (Retina, 15-inch, Mid 2015)
    Just recently install the macOS Monterey
    Using the newest version of Illustrator 2022

    The clipping mask doesn't work after I zoom in or zoom out.
    It shows what is inside the clipping mask with different shapes randomly every time just like the images below. I have to move around the image to get the original shape of the clipping mask.

    It works quite well in Illustrator 2018 actually.
    But the Illustrator 2018 version seems can not be downloaded anymore.

    I think people should be allowed to download the older version which they found most… more

    2 votes

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    5 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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13. Pink screen and residual image artifacts

    The pink screen flash is back for me in 26.03 when opening files, but now I have the added bonus of image shrapnel being left everywhere (image attached).

    Mac mini M1. Happens with both MacOS 12.1 and 12.2 beta (release candidate).

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    7 votes

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    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. Toggling Layer Visibility Causes Hang

    Toggling layer visibility seems to be increasingly difficult for my latest release of the standard Illustrator build. I just tried a complete uninstall/reinstall, and the problem persists. Once I toggle layers on/off without any other active layer visible I get the Mac beach ball/spinning wheel. If I add a blank placeholder layer I have no issues toggling as shown below. This is the current release of Illustrator. I can share one of these files to see if it is setting related or cannot be reproduced, but I had this same issue on a much higher spec’d out PC than my current 2015 5K iMac shown in the video. The video excludes the beachball as Quicktime does not record the icon/spinning wheel. You will notice the layer visibility does not respond unless another layer is first enabled.

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Intel Core i7
    Memory 16 GB
    AMD Radeon R9 M395 2GB

    Resolution: 5120 x 2880
    Mac OS 12.4

    Illustrator 26.3.1

    Toggling layer visibility seems to be increasingly difficult for my latest release of the standard Illustrator build. I just tried a complete uninstall/reinstall, and the problem persists. Once I toggle layers on/off without any other active layer visible I get the Mac beach ball/spinning wheel. If I add a blank placeholder layer I have no issues toggling as shown below. This is the current release of Illustrator. I can share one of these files to see if it is setting related or cannot be reproduced, but I had this same issue on a much higher spec’d out PC than my… more

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    4 votes

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    0 comments  ·  Layers  ·  Delete…  ·  Admin →
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15. Opacity mask editing mode is broken, changes made are not visible unless Clip / Invert option is selected

    I am experiencing a very new issue with Illustrator: when I draw something upon an opacity mask, the effect is not shown in real time.

    Never happened something similar before.

    I'm trying different settings with CPU preview, and also the relevant flag in the preferences (Draw and modify in real time, under "Performance" tab, hte last line) but does not seem to affect.

    This has been happening since the latest update.

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    97 votes

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    84 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    Hi Everyone,

    We have fixed this bug in our latest release – v 28.2.0 which is available worldwide now. Thanks for your patience on this.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

16. リンク画像が開かない

    イラレ上でリンクパネルの鉛筆マークを押しても、フォトショップデータ（元画像）が開かない

    1 vote

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    Need More Info  ·  0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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17. Illustrator 25.4.1 Generating constant 105MB log files into com.adobe.dunamis folder and filling up hard drive

    When I am working in Illustrator, my fan starts to run and Illustrator generates multiple log files per minute in the com.adobe.dunamis folder. Each log file is roughly 105MB and before I was able to pinpoint what was going on, it filled my hard drive with 750GB of log files. If I close Illustrator and reopen it, it stops for awhile but I haven't been able to pinpoint what triggers the start of the log file generation – it isn't consistently doing it, but it does occur multiple times per day.

    11 votes

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    Under Review  ·  17 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. Circular Text Rotation different on newest update.

    Opening a file with perfectly centered text on a circle is now off center. Live rotating seems to make the text hop around the circle not conforming to the rotation.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Stroke thickness resets when adjusting gradient direction.

    Combination of two Categories: Strokes and Gradients.

    Evidence: https://youtu.be/_w8UG_fvm1I
    Disclaimer regarding evidence: The canvas is rotated by 60 degrees, due to the project I am working on.

    When I adjust the gradient direction (by pressing G on my keyboard), pressing & dragging in the paint-group would reset the thickness of the strokes that are involved in the paint-group. Hence not allowing the thickness of the strokes to stay constant, hence disturbing the preview of gradient.

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    1 vote

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    3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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20. CC Library to Illustrator Swatch: Name Length Bug Creates Magenta Spot Color

    When adding a Color Swatch to Illustrator from the CC Library:

    If the CC Library item's name is over a certain number of characters, Illustrator cannot import the swatch correctly.

    Instead, Illustrator imports the CC Library color as a Magenta Spot Color.

    The only workaround currently is to shorten the CC Library item's name to match the maximum allowed characters for an Illustrator Swatch, and then import the color.

    FIX: Allow more characters for Illustrator Swatch names to be compatible with with CC Library character length for items.

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    10 votes

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