8148 results found

1. Undo after deleting a line created with the Pen tool freezes Illustrator

   OS: Windows 10 Enterprise
   AI Version: 25.4.1,
   Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.

   I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
   With the pen tool, draw a couple vertices.
   Delete the line you're making from the table of contents.
   Click on the canvas anywhere; the line reappears with a new vertex which you just made.
   Undo the vertex you just made (the first time I did it, it undid the pen without a hitch, every time I've tried to recreate it with an otherwise blank canvas it gives a "can't finish previewing ID:-50" error.)
   If you hit undo again, Illustrator becomes unresponsive.
   I guess it's trying to undelete the line which is already there.
   It's easy to avoid now that I know what I did, but still.

   Expected result: undo to get rid of the line that reappeared (or, didn't expect the line to reappear in the first place).
   Actual result: Undo makes Illustrator become unresponsive.

   OS: Windows 10 Enterprise
   AI Version: 25.4.1,
   Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.

   I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
   With the pen tool, draw a couple vertices.
   Delete the line you're making from the table of contents.
   Click on the canvas anywhere; the line reappears with a new vertex which you just made.
   Undo the vertex you just made (the first time I did it, it undid the pen… more

   3 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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2. Unable to open/paste/place images from AfterEffects generated PNG sequence.

   I'm getting error when I'm trying to open/place/paste image form After Effects (22.4.0 build 54) genereted PNG sequence. Png can be any size (tested with 1080x1920 & 640x640). Images had no transparency (solid white bg).
   Error says "Requested transformation would make some objects too large". When I press OK, png image opens in another tab with dimensions of 16383x 16383px for 640x640px picture. I can open same image in Photoshop without a problem. The DPI of the image generated by AfterEffects is 72dpi.
   Illustrator version 26.3.1.
   After Effects 22.4.0 build 54
   MacOS 12.2.1

   P.S. My colleague was able to open this image on Illustrator version 24.

   I'm getting error when I'm trying to open/place/paste image form After Effects (22.4.0 build 54) genereted PNG sequence. Png can be any size (tested with 1080x1920 & 640x640). Images had no transparency (solid white bg).
   Error says "Requested transformation would make some objects too large". When I press OK, png image opens in another tab with dimensions of 16383x 16383px for 640x640px picture. I can open same image in Photoshop without a problem. The DPI of the image generated by AfterEffects is 72dpi.
   Illustrator version 26.3.1.
   After Effects 22.4.0 build 54
   MacOS 12.2.1

   P.S. My colleague was able to open… more

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   2 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Selecting text works poorly

   According to the screenshot, when I press the left mouse button in the place represented by the red triangle, the above text is selected. This place is completely beyond the scope of the word "Nature".

   Windows 10 Pro 64bit, AI 26.3.1. (64-bit)

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   3 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Editing Adobe PDF Presets crashes Illustrator

   When trying to edit a Adobe PDF Preset in Illustrator it crashes on hitting OK to save. I have tried deleting all preferences and uninstalling and reinstalling Illustrator but no luck. For most things this would not be an issue since I can overwrite most setting by saving it in InDesign and overwriting with the same name (Why can't we do this in Illustrator?) This is happening on Illustrator version 26.0.3 on Mac OS 12.0.1 Intel iMac. I have added a quick screen grab. It doesn't matter what I try to edit.

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   7 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Localization bug with variable font panel

   As shown, this is a variable font with 3 axes, the second axis is named "Italic", but it is incorrectly displayed as a localized text. I'm sure there is no localized name for this axis in the font file.

   The font file can be downloaded from here: https://symphosizer.wearecollins.com/fonts/ABCSymphonyDisplayVariable.ttf

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   1 vote

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   1 comment  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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6. If the vote is low, is the insect I found a bug a bird?

   Let me tell you from the beginning, I'm not trying to get more votes here..
   What does voting change? Does it produce a solution? What does it matter if I get 1,000,000,001 votes?
   For example, there is a bug in illustrator and I prove it. But vote 3 etc. 5 Does this cease to be a bug? What a stupid app.
   I have serious doubts that Uservoice is cumbersome.

   In the meantime, check my profile if you want to see my questions.

   1 vote

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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7. SVG Export Settings not applied

   Operating System: macOS Monterey v12.1
   Illustrator version: 26.1

   Steps:
   1. Open .ai file or .svg file in Illustrator that uses a gradient
   2. Export as SVG with the following settings (see attached screenshot):
   - Styling: Presentation attributes
   - Font: SVG
   - Images: Preserve
   - Object IDs: Unique
   - Decimal 2
   - Minify: yes
   - Responsive: yes

   Expected Result:
   - The SVG elements use the "fill", "stroke", etc attributes directly
   - No <style> tag
   - No inline style attributes in the SVG elements
   - Object IDs are random strings (uuid)
   - SVG shouldn't have the <?xml starting tag

   Actual Result:
   - Object IDs are not random, it' using "a, b, c, d, ..." as the IDs - similar pattern to what Object IDs = Minimal would look like
   - There is no styling applied at all
   - When opening the file in Chrome, the styling is lost and most elements appear black

   This is an issue because it conflicts with other elements on the web page that the SVG will be displayed on

   Operating System: macOS Monterey v12.1
   Illustrator version: 26.1

   Steps:
   1. Open .ai file or .svg file in Illustrator that uses a gradient
   2. Export as SVG with the following settings (see attached screenshot):
   - Styling: Presentation attributes
   - Font: SVG
   - Images: Preserve
   - Object IDs: Unique
   - Decimal 2
   - Minify: yes
   - Responsive: yes

   Expected Result:
   - The SVG elements use the "fill", "stroke", etc attributes directly
   - No <style> tag
   - No inline style attributes in the SVG elements
   - Object IDs are random strings (uuid)
   - SVG shouldn't have the <?xml starting tag

   Actual Result:
   -… more

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   6 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Regards,

   Rohit Jain

   Illustrator Team

8. SVG - save as in illustrator version 27.0.1 - moving objects off artboard sporadically

   The latest version seems to not be playing well with SVG formats. I have reverted back to 26.5.2 and the issue resolved itself.
   When saving an SVG, everything looks fine. When it is opened again, all the of the objects are sporadically distributed on and off of the artboard. I have never seen this issue before and my save settings are the same.

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   1 vote

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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9. Expanding a path with a gradient doesn't expand, just creates a group with the same path

   I want to expand a gradient applied to a path so that I have bands of colour as vectors in place of the gradient.

   I have been using this tool in this way successfully but this week there seems to be a bug: it works until it doesn't and then doesn't work at all.

   If I quit Illustrator and reopen everything it might work again, but with some paths it doesn't work at all. Please see my screenshots.

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   3 votes

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   4 comments  ·  Gradients  ·  Delete…  ·  Admin →
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10. Selection and Direct selection tool behaviour errors

    The issues have to do with what items are selected, and which properties are displayed in panels (appearance and attributes) when using the selection tool and the direct selection tool on various configurations of item.

    Please see the attached AI file for a thorough QA breakdown of this issue (s).

    The most impactful error can be seen when using the Direct Selection tool on an item(path or text) in a group which contains only that one single item.

    The expected behaviour should be the same as for any other usage of the direct select tool: it selects the item within the group, and its properties are visible in the appearance panel, the attributes panel, and other panels.

    The actual behaviour is that the group is selected, and the group properties are visible in the other panels. The item's own properties are now very hard to access.

    A bizarre error with the Selection tool happens on a groups that have no note attribute; checking the note in the attributes panel shows up wrongly.

    The expected behaviour is that the note should be blank and editable for the group. The actual behaviour on groups with one single item is that the note of the item within the group is displayed. The actual behaviour on groups with multiple items is an erroneous message that reads "The current selection contains different notes.". This is wrong because the notes are properties of items within the group; not the group itself (which should be selected). The impact is that the group's note is inaccessible (except via scripting).

    The issues have to do with what items are selected, and which properties are displayed in panels (appearance and attributes) when using the selection tool and the direct selection tool on various configurations of item.

    Please see the attached AI file for a thorough QA breakdown of this issue (s).

    The most impactful error can be seen when using the Direct Selection tool on an item(path or text) in a group which contains only that one single item.

    The expected behaviour should be the same as for any other usage of the direct select tool: it selects the item within… more

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    2 votes

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    1 comment  ·  Selection  ·  Delete…  ·  Admin →
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11. Illustrator 27.0.1 does not recognize JPG format (then locks file)

    Problem:
    Illustrator 27.0.1
    DRAG - DROP any JPG format image into Illustrator and the attached error occurs. The image must be RENAMED to "JPEG" for Illustrator to recognize it, however, when attempting to rename the image its locked by illustrator.

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    1 vote

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    0 comments  ·  Images, Links  ·  Edit…  ·  Delete…  ·  Admin →
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12. apply shadow effect on this file, the app crashes

    whenever i use and effect (shadow) in this file the computer automatically crashes.

    been doing a file that it includes this chart, but whenever I save the file,
    it automatically crashes. all of my work is lost.

    even the technician encounters the same thing

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    1 vote

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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13. Illustrator is always disconnected from Creative Cloud

    Illustrator refuses to load my fonts and color library. It doesn't sync with the creative cloud until much later if at all. I'm a design intern and it's extremely important I use our specific font and colors so not being able to access this really sets me back on my projects.

    3 votes

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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14. save dialog not appearing when trying to save newly created file windows 10 64bit regarding Illustrator 27.0

    Like many others, when I create a new file, draw something and try to save, save as or export the newly created file, Illustrator does not display the save dialog box.

    I have discovered that if I open up a file created previously, it will save without issues.
    Since discovering this, to get it to save the new content, I needed to open up an old file, delete contents, draw new content and Save As a new name.

    Although this method works, the issues remain, I have now rolled back from the latest update to 26.5.1 and the issue is not in this version.

    Adobe seem content in charging their monthly subs despite being aware of issues, this sucks because in normal life situations, if a product is not fit for purpose, the user is entitled to a refund.

    Adobe should either fix the issues or offer discounts for users who can prove they are suffering provided their system is up to spec.

    I just wish they could get their act together.

    Like many others, when I create a new file, draw something and try to save, save as or export the newly created file, Illustrator does not display the save dialog box.

    I have discovered that if I open up a file created previously, it will save without issues.
    Since discovering this, to get it to save the new content, I needed to open up an old file, delete contents, draw new content and Save As a new name.

    Although this method works, the issues remain, I have now rolled back from the latest update to 26.5.1 and the issue is… more

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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15. Please Fix: Function "create outline" unpredictably results in pixel error

    Converting a path by the "create outline" function unpredictably results in pixel errors. See pictures:
    Pic1.: Path object in pixel preview. Position is correct.
    Pic2.: Result after applying "create outline" function.
    Position of outline path is wrong in fourth place after comma leading to a grey fragment. The only solution is to repair every outline in a very time consuming process. In my view is a critical error when trying to work pixel perfect. Please solve this issue!

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    2 votes

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    9 comments  ·  Tools  ·  Delete…  ·  Admin →
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16. Zoom is broken when using the new Rotate View tool

    When using the new Rotate View Tool (v25.4.1) to rotate the view to e.g. 90°, Alt-scroll zooming doesn't zoom to the mouse pointer and the scroll bars are hyper sensitive.

    Please see this screen recording:
    https://www.dropbox.com/s/2127o6786unbgf7/Screen%20Recording%202021-10-04%20at%2011.03.29%20PM.mov?dl=0

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    21 votes

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    11 comments  ·  Rotate View  ·  Delete…  ·  Admin →
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17. GPU renderer fails on complex appearance stacks involving Knockout Group

    I have an appearance stack that uses a scatter brush at 0% opacity to knockout parts of the underlying fill, thanks to Knockout Group being checked on this object.

    It does not seem to work on the GPU renderer.

    Some experimentation suggests that it does work if I shift the overall object's transparency from Hard Light to Normal. I haven't tried other opacity modes.

    I have included a file with an example path, as well as screengrabs of how it renders on the CPU and GPU previews, and the data given by the "system info" button in the Performance pane of the prefs.

    I have an appearance stack that uses a scatter brush at 0% opacity to knockout parts of the underlying fill, thanks to Knockout Group being checked on this object.

    It does not seem to work on the GPU renderer.

    Some experimentation suggests that it does work if I shift the overall object's transparency from Hard Light to Normal. I haven't tried other opacity modes.

    I have included a file with an example path, as well as screengrabs of how it renders on the CPU and GPU previews, and the data given by the "system info" button in the Performance pane… more

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    2 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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18. Illustrator 26.3.1 Mac - Rulers Not Working Properly

    Rulers won't be set to Artboard Rulers. Option for Global Rulers is greyed out. Sometimes a glitch appears in the upper right corner of the ruler. See images for examples.

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    2 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. color picker - thin grey line between comparison swatches

    Today I noticed a thin grey line between the comparison color swatches on my color picker window. It puts a border between the swatches, meaning I can't directly compare their color. It's driving me nuts!

    I checked with coworkers, I'm the only one having this issue. It happens regardless of what document I'm working on. All my coworkers and myself are using the latest version of illustrator CC and are using up-to-date windows 10.

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    1 vote

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Illustrator Fails to request Disk access cannot access file system i.e. cant save the files!

    I have a freshly set up m1 mac Illustrator 24.6.1 and I was stumped today when using Illustrator for the first time on it. When after working on a file I could not save it. Save, Save as, Save a Copy,"Save Before Your exit - save" all failed to do anything. I then tried opedning a file... I discovered that Illustrator had failed to get permission from Mac OS to work with files. So I was stuck with my work that needed to be saved!
    I opened system preferences => security & privacy=>privacy, and then file settings, and saw that Illustrator hadn't requested access to any folders! So this was why I couldn't open a file or save the current file I am working on: Illustrator couldn't launch Finder!

    My work around was to click on the full disk access menu. Give Illustrator full disk access. The force quit illustrator so that it would restore the file after the “crash”. Then reopened illustrator, and was able to save the file now that it had full disk access.

    I have a freshly set up m1 mac Illustrator 24.6.1 and I was stumped today when using Illustrator for the first time on it. When after working on a file I could not save it. Save, Save as, Save a Copy,"Save Before Your exit - save" all failed to do anything. I then tried opedning a file... I discovered that Illustrator had failed to get permission from Mac OS to work with files. So I was stuck with my work that needed to be saved!
    I opened system preferences => security & privacy=>privacy, and then file settings, and saw that… more

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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