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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7715 results found

  1. GPU issues with certain graphics cards and Mac updates

    So after a lot of time spent on chat and phone with Adobe. It seems that I am unable to use v25.4.1 or v26 in GPU mode unless I upgrade to Monterey.

    However Monterey is in its infancy. I'm not taking the risk of upgrading yet.

    My machines both have the same GPU redraw issues, where images within clipping masks create echoed glitches of themselves across the screen. this disappears when GPU mode is turned off.

    CPU mode in Illustrator is so sluggish it's pretty much unworkable.

    Adobe informs me this is NOT an Adobe issue, it is an issue…

    3 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. Resizing window distorts artwork and interface

    Selecting Edit>Recolor Artwork resulted in Illustrator distorting the contents of the user interface when the application window was resized. I was unable to replicate the problem after restarting Illustrator. The attached screenshot is not resized, it is exactly as Illustrator appeared after the bug manifested.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  3. Lag when mouseover on Font menu

    On macOS, if you click the "Type" menu in the menubar at the top of the screen, then hover over "Font" in the dropdown menu, there is serious lag as the fonts load. Sometimes if you're just passing over the Font option on your way to another item, you can experience lag for 3-5 seconds as the fonts load anyway.

    Illustrator 26.0.1, macOS 10.15.7, Macbook Pro 2019 16" 8 core i9.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  4. illustrator freezes when moving object, task that was not a problem before oct 21 update.

    Since last update, I have a problem moving some object in illustrator without it to freeze, making impossible to work. only workaround is to disable GPU acceleration, witch I don't like since I use scrubby zoom all the time now, and the experience is not as smooth.

    I made driver update to my graphic card (Nvidia Quadro P2000) everything is up to date.

    Please hurry... I consider uninstalling latest update so I can work more efficiently

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. Empty error message

    I keep getting an empty error message modal, with no way to close it or exit out of it. It keeps happening when I want to save an .ai file

    9 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  6. Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

    Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

    0 votes

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    1 comment  ·  Performance  ·  Admin →
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  7. All confimation boxes closing

    Everytime I do an action that recquires a confirmation box - such as Save Document, Rasterize Text, etc - the box closes in less than a second, making impossible to do anything. So, when I'm working I can't save - and sometimes can't even shut down the program because all boxes closes in a blink.

    Im using the last AI version and Windows 11. Can someone help me? :(

    2 votes

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    2 comments  ·  User Interface  ·  Admin →
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  8. Unable to save

    This is not an idea, it is a serious bug.
    Apple OS Mojave - latest version, Illustrator 2022 - latest version.

    Saving doesn't happen. Clicking File>Save As and nothing happens, no dialogue pops up, nothing. Trying shortcuts on the keyboard. Same. Trying to quit the program, shows File not saved/ I click Save FIle and it does nothing. So, unless I force quit, there is no way to close the program. Illustrator seems to not initiate any action on my attempts to perform a SAVE. It is a HUGE problem for my work!

    25 votes

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    32 comments  ·  File Save, Import and Export  ·  Admin →
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  9. GPU not working with Wacom when using Illustrator

    When using my Wacom Cintiq Illustrator colours de saturate and fade. When I uncheck GPU performance the problem disappears and the colours return to as they should be. But I want to use my GPU for complex artwork
    The problem does not occur on my desktop monitor only on my Cintiq.
    I am using a Mac

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Button Text Alignment Issue

    This is disturbing, This button alignment issue is seen in Indesign & Photoshop as well.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. Illustrator Zooming issue over 1600%

    Zooming over 1600%
    go to View, Screen Mode, then change from normal mode to Full Screen mode with menu Bar

    2 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  12. Disable SHIFT + SPACE Keyboard Shortcut for Rotate Canvas

    A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press…

    8 votes

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    5 comments  ·  Rotate View  ·  Admin →
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  13. New text set to wrong language

    Everytime I create a new text using the text tool, the language for the text is set to "English: EUA", but both my Illustrator settings and my document settings are set to "Portuguese: Brazil".

    I don't believe that there is a THIRD place where I need to configure this, so I imagine that it's a bug. Also, my Illustrator it's updated, but I've been experiencing this for a while.

    1 vote

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  14. Using a sublayer as a layer mask is broken

    Please open the file attached and watch the video.
    Here is what happens, try to replicate it:

    1. The document has a Layer 1 and it has a sublayer — Layer 2, which has one rectangle in it
    2. If you select the Layer 1, the Make/Release Clipping mask button enables — click it
    3. Notice that Ai underlines both Layer 2 AND <Rectangle>, as if they are both are clipping masks
    4. If you click it again, everything is OK. But instead, select the Layer 2 and click the button after
    5. See how Ai still shows Layer 2 underlined (bug #1)
    6. Select a…
    6 votes

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    0 comments  ·  Clipping, Intertwine  ·  Admin →
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  15. Secondary Jagged Stroke

    Mac OS Monterey 12.0.1
    Illustrator 26.0.1

    I have been drawing lines with the line tool and expanding and bending them using the Anchor Point Tool. Sometimes Illustrator creates a secondary line alongside my smooth one that is jagged. It is still visible if I zoom in or out but I don't think it's really there (as a vector path). It is visible in the middle of my screenshot.

    3 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. Bug eyedrop - contagocce

    the dropper sometimes does not detect the transparency of a layer.
    I have already checked in the dropper settings and the transparency is activated.
    after a short interval of time, on the same file, same levels, the dropper no longer detects the transparency but is limited to the appearance
    I report a bug to be fixed.

    1 vote

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  17. Text pasted from Photoshop resizes by interesting ratio

    When live text copied from Photoshop is pasted into Illustrator (or the other way 'round), it resizes.
    The amount of change is predictable (and infuriating):
    the PSD's resolution divided by 72 (when pasting into Illustrator) or
    72 divided by the PSD's resolution (when pasting into Photoshop)

    Process:
    Highlight text in Photoshop with the Type tool (example: resolution is 300ppi)
    Copy it
    Paste into an Illustrator document (neither raster effects resolution nor type unit of measurement matter)

    Result: text is very different (300/72 times larger for text from a 300ppi Photoshop doc)
    Type copied in AI then pasted into a 300ppi…

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  18. Images in clipping masks glitching and overlaying artwork when in GPU

    This is similar to previous posts but not sure if the same.. apologies if repeating. In the latest version of illustrator, images within clipping masks are glitching out and making the file impossible to work with. These glitched versions of the masked image change constantly when zooming in or out, but do not disappear as they used to when illustrator bugged out previously. see attached screenshot. The orange metal flake texture should only exist within the frame of the bicycle. The lighter orange glitchy shapes do not exist.

    iMac Pro - Big Sur 11.61
    Illustrator v26.0.1

    9 votes

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    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  19. Select Same Fill/Stroke Color ignores Compound Shapes

    Select > Same > Fill Color (and I assume the other related functions) ignores the color set for Compound Shapes (if it differs from the color of the original shapes used to create the Compound Shape). Even if you have one selected before triggering the function it refuses to select it. It is as if it cannot see the color assigned to the Compound Shape itself.

    Windows 10, latest version of Adobe Illustrator 26.0.1

    1. I have a file consisting of multiple rectangles all with the exact same color (e.g. black).
    2. I make two rectangles of a different color (e.g. red)…
    4 votes

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    1 comment  ·  Selection  ·  Admin →
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  20. Changing Color panel option can’t be recorded as an action

    Changing Color panel options can’t be recorded as an action
    When you record Color panel menu options in actions (Web color, Invert, Complement), the color gets changed to white instead.

    9 votes

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    0 comments  ·  Actions  ·  Admin →
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