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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7840 results found

  1. In CC2020 and later, referencing the created property of the File class returns "null”.

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC…

    10 votes
    0 comments  ·  SDK and Scripting  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  2. Illustrator 25.2.1 Keeps losing links to images

    I have a document that contains many imported images, every time I close it and reopen it I have to relink all of the images again. The links panel shows me the file name and the path but all that is on the artboard is a black square.

    It has also been crashing more lately so of course I have to relink the images when I get it back up again.

    Embedded images seem to stay but as we all know the file size is going to get crazy.

    2 votes
    1 comment  ·  Documents and Artboards  ·  Admin →
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  3. Blue Screen of Adobe Illustrator directly after Start

    Windows 10 64bit
    Dell XPS15 i7, 32GB Ram, GeForce GTX 1650 Ti
    Adobe Illustrator v 25.2.1

    With the latest Update to the Illustrator Version above I´m no longer able to start the Program - every time I try to open the Laptop crashes and I receive a Blue Screen immediately. Tried now 3 times in a row, no luck.
    Please advise how to solve the issue.
    Before the Update there were no issues at all.

    4 votes
    4 comments  ·  Launch  ·  Admin →
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  4. When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up

    When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.

    4 votes
    1 comment  ·  Launch  ·  Admin →
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  5. Images get randomly cropped from unwanted sides with Crop Image

    Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.

    When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.

    This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.

    Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically…

    9 votes
    9 comments  ·  Images, Links  ·  Admin →
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  6. Can an illustrator / photoshop PDF be used as a template to generate PDFs in nodejs (or any other language)?

    I work a lot with generating PDF reports and what I constantly do is:

    Design the pdf in illustrator / photshop
    Lay it out with HTML using a library that changes from HTML to PDF (Using DOMPDF in PHP, html-pdf in nodejs, or a java parser that I can't remember its name).
    Implement it in the system using the variables to be substituted, like any other view (using blade in laravel, handlebars in nodejs, and java iText in Java)
    To which I wonder, is there a way to go from point 1 to point 3? In other words, export a…

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  7. Cannot Preview - Mac m1

    Cannot Preview in Illustrator on Mac m1, running Mac OS 11.2.3.
    I just upgraded Illustrator. I have worked on this file for a couple of hours. It is a file with several items and many paths. All of a sudden I lost Preview mode. Even after restarting the computer, I cannot get the preview back on all of these items by using Command Y. I manually turned on eyeballs in the layers pallet, it turned on a couple of items but then warning dialog appeared again. I don't know if this is a bug or my computer gone awry..

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. Color settings Reversing to default

    AI is constantly reverting back to a default color setting "Emulate Adobe Illustrator 6.0". Even after im made changes, saved the settings and pressed okay. When I quit the app and relaunch it, i lose my setting.

    This started after I updated Illustrator on March 9, 2021. Im running version: 25.2.1

    4 votes
    0 comments  ·  Other...  ·  Admin →
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  9. 3d

    The 3D effects (eg. Extrude and Bevel) don't work at all, I can see only flat outline in preview and after saving.

    1 vote
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  10. Pen tool makes an "invisible" outline

    When drawing with the pentool it shows a "outline" that cannot be removed.

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  11. Colors in entire file are suddenly completely wrong (when not in pixel preview mode)

    I just encountered this bug on macOS 10.14 with Illustrator 2021. After pasting a PNG into my document, the colors of everything suddenly look very different and washed out.

    I can "fix" this by using Pixel Preview mode OR "View using CPU", but that slows down my workflow. I even tried opening an earlier version before I pasted the PNG, and the colors are still completely wrong! Can anyone help?

    2 votes
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  12. File cannot be saved as png

    Windows 10 Pro version 1909. Illustrator v 25.2.1.

    I am trying to export a file as a .png. It is very large (15000 px x 9000 px at 300 dpi), and it comes up with this error every time: The operation cannot complete because of an unknown error. [!now].

    I have also tried exporting the image as a much smaller file with the same error. The file I'm trying to export is a floral pattern I've created using the pattern tool.

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  13. No me permite guardar el archivo como pdf o imagen solo guarda como Ai

    Al momento de querer guardar cualquier archivo en cualquier formato solo se forma un documento sin temporal .tmp ya he intentado generar un archivo nuevo y guardarlo desde ese y tampoco ha funcionado la versión que manejo es Adobe Illustrator 2021 25.0.1 simultaneamente tengo la versión 2018 y no me da problemas

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Pencil tool in Illustrator 2021 less smooth (when editing existing line) than in Illustrator 2020, even with same settings

    When using the pencil tool to edit existing lines, instead of a smooth transition at the start and end of the edit, it's always a little jagged no matter how carefully I draw it. Toggling and using the smooth tool afterwards helps, but that adds an extra step every time I use this tool to edit lines. The 2020 version didn't have this problem, and I compared my pencil tool settings between the two versions and they were the same. Even tweaking the settings on the 2021 pencil tool doesn't resolve the issue.

    Pic attached showing a line after I…

    3 votes
    0 comments  ·  Tools  ·  Admin →
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  15. Overprint

    Overprints do not show in presentation mode, both overprint attributes and Pathfinder trapping. See attached image shots.
    This is true in both version 25.2.1 (64bit), as well as beta version 25.3.192@232370(64bit) - Windows 10 Home version 1909

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  16. illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0

    illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0 once I set it to our teams color profile. Especially if I switch from AI to PS. Even after changing the profile in Bridge and synchronizing them.

    137 votes
    105 comments  ·  Performance  ·  Admin →
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  17. Auto Spellcheck Squiggly does not go away when adding a word to dictionary...

    The red squiggly that appears under words when auto-spell check is enabled does not automatically go away when you add the word to the dictionary. If you edit the text somewhere afterwards, it looks like auto spell check is ran again, and only then is the squiggly removed.

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  18. Direct Select Tool Not Working in Illustrator

    Direct Select Tool Not Working in Illustrator 2019

    2 votes
    0 comments  ·  Tools  ·  Admin →
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  19. リンクファイルが見つからない時、置換ファイル選択時フリーズ

    windows10 20H2
    Adobe Illustrator 2021

    リンクファイルが見つからない時、置換ファイル選択時、フリーズします。応対の程、よろしくお願い致します。

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  20. Bug: In-app "Learn" window is just a peach colored rectangle

    Computer:

    MacBook Pro (Retina, 15-inch, Mid 2014)
    2.8 GHz Quad-Core Intel Core i7
    16 GB 1600 MHz DDR3
    NVIDIA GeForce GT 750M 2 GB

    OS:

    Mac Big Sur 11.2.3

    AI version:

    v.25.2.1

    Steps:

    I have never accessed the in-app "Learn" tutorial feature, but after updating to AI v.25.2.1 today, I decided to try it by clicking the lightbulb icon in the upper toolbar.

    Expected result:

    The Learn window would open up displaying various clickable tutorials.

    Actual result:

    The Learn window opened up, but instead of displaying clickable tutorials, the entire window is filled with a peach colored rectangle. Hovering over…

    3 votes
    1 comment  ·  User Interface  ·  Admin →
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