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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8066 results found

  1. i cant send my projects of my adobe illustrator mobile to my pc version since today

    help please i need work

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  2. All Illustrator workspaces and control area disappears

    All Illustrator tools panel, workspaces, saved workspace windows and control area disappears at startup. A complete reinstall of the program does not fix bug.

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  3. Illustrator 25.3 Crop

    Export File creates uncontrolled artboards and more then one - usually only one is selectable the other is not. Did this with jpg, pngs. Save as pdf works fine but export versions do not.

    One artboard frame is correct but the second unselectable version is smaller but taller and localized around one object in the image.

    They both carry over with the file to other programs.
    Files opened in photoshop display properly but png has extra clear space.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  4. Gradient along a stroke blend

    When blending 2 gradient strokes (gradient along stroke) the blend orientation does not stay consistent with the 2 original strokes. I know I can get the required results with gradient within a stroke or converting outline path etc. but I need to get it to work using 'gradient along stoke' for my purposes.

    3 votes

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    2 comments  ·  Gradients  ·  Admin →
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  5. Object\Filters menu item lacks hotkey

    When you press Alt-O, you can't access 'Filters' submenu with a key (the item has no underlined char).

    6 votes

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    0 comments  ·  User Interface  ·  Admin →
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  6. Bug: When Changing fonts on screen which less dpi than default screen, the font menu is much bigger

    Hi, i have 2 screens, one is 4k and the other is 1920x1080
    when i am using adobe illustrator on the 1920x1080.
    everything fine except changing the fonts. as you can see in the screenshot, the fonts catalogue is much much bigger than it should be.
    the fonts catalogue is fine when i am setting the windows default screen to the 1920x1080 screen. but it's not good solution for me.

    setup:
    4k as windows default screen on settings, 1920x1080 as ilustartor screen

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  7. dopo l'ultimo aggiornamento non funziona più la funzione "copia/incolla"

    lavoro su PC win 10 pentium intel i7 8th gen 8700k 3.70ghz 64GB

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  8. プリセット

    Illustratorのバージョン:25.2.3
    使用デバイス:Mac book pro（mac OS,M1）

    ・新規作成の際にプリセットが出ず、テンプレートのみ出てくる

    新規ドキュメントを作成の際、通常であれば印刷やwebなどさまざまな媒体に合わせたプリセットが出てくるはずだが、それが一切出てこない。テンプレートの提案のみ出てくる。

    パソコンの再起動、アプリのアンインストールや、creative cloudのログアウトなどを行っても改善されず。

    非常に困っています。検索しても解決法が見当たりません。よろしくお願いいたします。

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告の問題は、再現することができませんでした。
    ご使用されているマシンの環境依存の問題と思われますので、カスタマーサポートへお問い合わせください。

    こちらの報告は、対応終了とさせていただきますが、もし、同様の問題が発生するという方がいらっしゃいましたら、こちらにコメントをお願いします。

    よろしくお願いいたします。

    Illustrator チーム

  9. Sharp corners of a convex curve get displayed wrong with GPU Preview

    I've noticed on this newer version of Illustrator that some corners are showing an odd line overlap. Noticeable when zoomed in. I've attached pictures.

    It is also applying this to shapes made in older versions.

    60 votes

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    52 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Stupid Cancellation Fee

    It is ridiculous that you have to pay £109 to cancel a monthly subscription of Adobe Illustrator. I was not using it so decided to cancel my subscription, already £19 a month and then I was charged £109 as an early cancellation fee. This company just wants money and does not care about its customers

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  11. Dialog box pop up warning when opening the application for IllustratorGc.jsx

    Illustrator version:25.3 (updated today to run natively for M1)

    Hardware Specifications:
    MacBook Pro M1
    OS: macOS Big Sur 11.4

    I updated my Illustrator today to run natively on M1 and have been facing this issue for a while.

    I changed none of my preferences but randomly seem to be getting this warning pop-up that does not go away when clicking on 'Continue' or 'Cancel' - I tried reinstalling the app which didn't work at first, so I removed my preferences and tried again but that did not fix it. It seems the warning pop-ups just when I open the application…

    9 votes

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    12 comments  ·  User Interface  ·  Admin →
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  12. Toolbars missing / Workspace missing

    I logged in today and my workspace is selected, but none of the tools are visible. I have to reopen them and arrange them all over again. But then it doesn't allow me to resave a workspace. If this isn't a bug, I'm going to need to know why this is happening.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  13. Input Boxes turn blank when Tabbing

    Input fields turn blank when tabbing between them (tab key), and do not show the current value.

    Keywords:
    text entry
    text entries
    input fields
    input boxes
    blank
    white
    bug

    AI version 25.3
    macOS 10.17.7

    3 votes

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    2 comments  ·  User Interface  ·  Admin →
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    Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are able to reproduce this issue and investigating this further.

    Kindly use below mentioned workaround meanwhile:
    1)Set macOS UI to “System Preferences → General → Highlight Color to any other options in UI than Graphite”

    Regards
    Ankit Goyal

  14. Explore/Learn menu error

    Since the update this morning I am getting a blue speech type bubble constantly appearing, so I am unable to access my tools properly

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  15. 合成フォント使用時に、欧文書体のベースラインがずれる

    1. macOS Catalina 10.15.5 Mac mini (2018) プロセッサ／3.2 GHz 6コアIntel Core i7 メモリ／16 GB 2667 MHz DDR4 グラフィックス／Intel UHD Graphics 630 1536 MB

    Adobe illustrator 2021(25.2.1)

    2.問題が発生したときに実行していた手順
    和文と欧文で合成フォントを作成。
    今回は「TBゴシックstd」と「Berthold Akzidenz Grotesk」を使用。
    Berthold Akzidenz Groteskのサイズを112%、ベースラインを-2%に設定。
    テキストをアウトライン化時に発見。

    3.想定していた結果
    普通にアウトライン化される。

    4.実際の結果
    GPUプレビュー使用時に合成フォントの欧文ベースラインが正しく反映されて表示されない。
    検証したところ、フォントサイズ24ptまではベースラインの数値が反映されず0%で表示。25pt以上でズレて表示される。
    25ptで一番顕著にズレが発生し、フォントサイズが大きくなるにつれてズレ幅が少なくなっていく。
    アウトライン化すると表示からズレて、（おそらく）ベースラインに入力した数値が反映された位置でオブジェクトになる。

    入稿時などにアウトライン化する際にズレが発生するため非常に危険です。

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    こちら「合成フォントで欧文フォントのベースラインが正しく反映されない」という問題ですが、ご報告いただいたフォント以外の組み合わせの合成フォントで再現いたしますか？
    他のフォントで検証しておりますが、再現できませんでした。

    お手数をおかけしますが、ご確認くださいますよう、よろしくお願いしたします。

    Illustrator チーム

  16. "Proof Setup" and "Proof Colors" Greyed Out

    The "Proof Setup" and "Proof Colors" options in the View drop down menu have been greyed out and no matter how many times I restart my computer or the application, nothing changes. My version of Illustrator is fully up to date, v. 25.2.3

    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  17. Can't export SVG

    trying to export selection as SVG. Illustrator goes through the motions, opens the destination folder and... nothing, no file, not a thing.

    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  18. Can't escape from Isolation mode

    I have isolated a Transparency Mask (a gradient), but Ai doesn't show a way to get back to the top hierarchy. Escape key also doesn't work.

    2 votes

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    1 comment  ·  Isolation  ·  Admin →
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  19. Area text corrupted on transfer from Mac to Windows

    When an .ai document containing area text is saved in CC2020 or 2021 on Mac, and that document is then opened in CC2020 or 2021 on Windows, the area text gets broken (i.e. it's no longer a single run of text). We are having to save as legacy and stick to 2019 on Windows to get around it.
    The same problem may apply from Windows to Mac, but I haven't checked it.

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  20. When undoing in artboard naming random artboards rename.

    When undoing in artboard naming random artboards rename and cannot be redone.

    3 votes

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    1 comment  ·  Other...  ·  Admin →
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