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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7716 results found

  1. Not showing anything after opening

    After updating to Mac Sur this is what happens everytime I open my Adobe apps including creative cloud.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  2. Illustrator keeps shutting down

    My Illustrator keeps shutting down. It tells me I have an unsupported video driver. Intel(R) HD Graphics 4000. It has been doing this all week. I have never had this problem before. And now I have to sign in every time it starts.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  3. "View Using GPU" Greys Out Using Images with "ProPhoto RGB" Colour Profiles

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using GPU Preview
    MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

    Problem:
    - "View Using GPU" is visible and enabled
    - Adding linked images (in this case a JPEG) with a "ProPhoto RGB" colour profile applied to the image file will cause "View Using GPU" to become disabled and greyed out.

    Expected Behaviour:
    - Linked Images with any colour profile applied should not effect the ability to use the "View Using GPU" setting.

    Workaround:
    - Open the image in Photoshop and convert it to another colour profile like sRGB IEC61966-2.1 then save the image. …

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. Importing CAD DXF files: Unknown Format and Cannot Be Opened

    I am using Illustrator 2020 on a Windows 10 computer.
    We import CAD files in DXF format to create AI files for our graphics department to use. We are successful when importing ACAD2000 DXF files, but have problems with more recent versions. Elements drop off when importing ACAD2004, 2007, 2010 DXF files. When trying to import ACAD2013 and 2018 CAD files I get the message "Unknown Format and Cannot Be Opened".

    21 votes

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    27 comments  ·  File Save, Import and Export  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.x which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. Unités de mesure

    Bonjour,

    Il y'a un bug dans les unités de mesure.
    Lorsque nous créons un espace de travail de 1000 x 1000 mm celui-ci une fois exporté en Pdf fait 100 x 100 mm. Les unités par défauts sont indiquées en cm plutôt que mm et la conversion n'est as bonne.

    Merci par avance

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  6. [M1 Mac Mini] Area outside artboard flickers when mouse is moving

    This is a weird one, because everything works just fine when you first launch the software. However once your computer goes to sleep and log back in, the area outside the outboard within your file window flickers as you move your mouse around.

    A workaround is to quit Illustrator and start it back up.

    I'm running Adobe Illustrator 25.2 on my Mac Mini M1 with 8GB RAM and 512GB SSD.

    7 votes

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    2 comments  ·  User Interface  ·  Admin →
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  7. Illustrator öffnet nicht richtig

    Betriebssystem: MacOS Version 11.0.1
    Ai: Version: 25.2

    Nach dem Öffnen von Illustrator (auch InDesign) erscheint nur das schwarze Feld und nicht die sonstige Bedienoberfläche. Auch das Öffnen mancher Dateien ist nicht möglich. Außerdem kann ich weder in Illustrator noch in InDesign eine neue Datei erstellen.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  8. Round corner not showing, object select not showing multi-select

    round corner only shows with regular select tool but not direct select tool
    when using direct select tool, would not outline selected object
    round corner mod would only show up for default shapes, if anything is divided or combined the round corner stops showing.

    Why do we need to vote for bugs to be fixed?
    shouldn't all bugs be fixed?? i mean it's not a new feature we are requesting.

    5 votes

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    6 comments  ·  User Interface  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This happens when edges get hidden.

    Enable them back with View > Show Edge (or Cmd/Ctrl + H).


    Also, you can edit your corner values precisely with Corners field in Control and Properties panel. The Shape section in Transform panel allows you to do the same for live shapes.

  9. Type — Different Opacity Settings Not Displayed (GPU Preview)

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using GPU Preview

    Problem:

    • With some type selected, edit the text and change the Opacity of only some letters.
    • Note that those characters do not look changes.
    • Switch to CPU Preview and note that the Opacity of those letters now display as expected.
    3 votes

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    4 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. Opacity Doesn't Live Update when using Properties Panel + Keyboard

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using CPU & GPU Preview

    Problem:

    • With an object selected, open the Properties Panel.
    • Click in the Opacity field and use the keyboard to increment the opacity up or down.
    • Note that the object's opacity doesn't change unless the change is accepted either by pressing the Return key, or clicking into the artwork.

    Expected Behaviour:

    • As the opacity is adjusted using the keyboard, the artwork should demonstrate the changed opacity.

    Notes:
    - If you use the Transparency Panel, and adjust the Opacity there, the keyboard commands are recognized as usual.

    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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    Completed (Comments Open)  ·  AdminArchana Kumari (Lead Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Archana Kumari

    Illustrator Team

  11. Pattern Fills Disappear

    When re-opening files, a lot of my pattern fills get dropped, and refill the object with a transparent/recolored pattern. I've had this issue for a while - across multiple computers within our company. (We are all using the same software and version on Illustrator.) I've attached a photo example below.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  12. Illustrator 25.2 not compatible with NVIDIA NVS 314

    I get an error launching Illustrator that says my graphics card is unsupported. The drivers are up to date. Worked fine 2 days ago.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  13. Illustrator automatically changing colors

    When you place image (RGB) into Illustrator it would preserve the color profile. Now it changes it automatically and this seems to be a common problem if you search the internet. Fix it as it makes this program far less useful.

    3 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  14. Surface Pen Stylus Pressure paintbrush doesn't work

    The stylus pressure for the paintbrush tool in the touch workspace on a Microsoft Surface seems to work occasionally but not always. The Surface Pen is connected (Bluetooth), I can get stylus pressure to work sometimes and not others. Sometimes in the same session! Or if I flip to the regular desktop workspace it'll work occasionally. I cannot figure out what the key ingredient is. It seems very random. I can also get it to recognize pressure if I enable "constrain drawing 45deg" but not if I disable it. How does that make sense? Must be a bug. Please address…

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  15. Smooth Blend Tool Broken

    On the Mac OS, when blending between two shapes using the smooth blend tool, 7/10 times the blend will not be smooth but have one step between the shapes. I can instead create lots of steps as a work-around, but the designated tool does not work. If the shapes are separated far enough, more (but few) steps will appear.

    In the images below, you will see an attempted blend between a dark green gradient square, and a light green square. I am using the smooth blend tool.

    3 votes

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    2 comments  ·  Tools  ·  Admin →
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  16. New DXF importer makes closed filled shapes come as solid facets, groups are lost

    I import a DXF block filled by a solid Hatch.

    Previously (stillworking in Ai2019) the shape comes as a filled closed path

    now it opens as tons of single filled triangles

    3 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  17. offset

    In the past, when i made an offset path, after that i could make a "transform again"(cmd + d) but in this last versión (2021) i couldn't, is this a bug?

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  18. Latest Version just quits on its own

    Luckily I was in front of my computer as it happened so I could save the current files that were open but without needing an update to Illustrator or the OS, the app suddenly just started a quit sequence on its own.
    OS is Mac 11.2 Big Sur. Illustrator Version: 25.1

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  19. AI loses GPU support when using rulers or accessing grouped elements

    Hello @ Adobe!
    Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and…

    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. Pdf open in AI different than Adobe Acrobat Reader

    Sometimes, when I open a pdf in adobe acrobat reader, everything is ok. Image is aligned correctly.
    But, when i open same pdf in Adobe Illustrator, the image is not correctly placed in Artwork bounds.
    - Work around to solve this: Object – Artboards – Fit to Artwork Bounds
    Why is it always shown correctly in Adobe Acrobat reader, but not in Adobe Illustrator.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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