7796 results found

1. Selection of many objects across layers causes Illustrator to stop responding.

   Running Windows 10 Pro and Illustrator v 25.1.
   Opened existing illustrator file
   Unlocked a layer of my design
   Attempted to select all items within that layer.
   Expected: Items are selected and can be manipulated
   Actual: Illustrator stopped responding.

   I attempted to select the items multiple ways, including the "Click to target..." circle to the right of the layer in the Layers window, using Ctrl+A, and using the Selection Tool.

   I cannot provide my file, but I will provide further details:

   The top layer that I had unlocked included many groupings nested within it. I was able to reproduce the issue with some sub-layers, but not others.

   One sub-layer is a Braille alphabet representation that includes 26 groupings of 6 ellipse objects, each of which appears separately in the Layers window. Notably, a similar layer of 26 groupings of 1 ellipse and 2 lines each (graphical representation of flag semaphore alphabet) can be selected with no problem, despite a similar Layer structure. The Braille has 156 base objects, and the Flag semaphore has 78.

   Problem signature
   Problem Event Name: AppHangB1
   Application Name: Illustrator.exe
   Application Version: 25.1.0.90
   Application Timestamp: 5fe2488c
   Hang Signature: 22d0
   Hang Type: 134217728
   OS Version: 10.0.19041.2.0.0.256.48
   Locale ID: 1033
   Additional Hang Signature 1: 22d047c84bbb39d272b6071d7179c59b
   Additional Hang Signature 2: 629c
   Additional Hang Signature 3: 629cc9817ef4a2fae3b3acc720fdec68
   Additional Hang Signature 4: 22d0
   Additional Hang Signature 5: 22d047c84bbb39d272b6071d7179c59b
   Additional Hang Signature 6: 629c
   Additional Hang Signature 7: 629cc9817ef4a2fae3b3acc720fdec68

   Running Windows 10 Pro and Illustrator v 25.1.
   Opened existing illustrator file
   Unlocked a layer of my design
   Attempted to select all items within that layer.
   Expected: Items are selected and can be manipulated
   Actual: Illustrator stopped responding.

   I attempted to select the items multiple ways, including the "Click to target..." circle to the right of the layer in the Layers window, using Ctrl+A, and using the Selection Tool.

   I cannot provide my file, but I will provide further details:

   The top layer that I had unlocked included many groupings nested within it. I was able to reproduce the issue… more

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2. Illustrator GPU performance | Driver updates

   Using Illustrator V25.1
   GPU Details
   Vendor: Intel
   Device: Intel(R) Iris(R) XE Graphics
   WIndows 10
   Keeps crashing, suggestion for the fix from Adobe is to check and update drivers. I have followed the instructions and updated the drivers using Adobe instructions. Illustrator is still crashing and Adobe is still suggesting the same fix. Have double checked graphics driver is up-to-date and Intel confirms that it is.

   8 votes

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   6 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. Entire GUI Break at random intervals

   1.)
   Adobe Illustrator Version: 25.1
   OS: 64x Windows 10 Home 1909
   CPU: I7 7700
   GPU: Nvidia GTX 1070 8gb
   RAM: 2133MHz 48gb

   While using Illustrator, at random intervals the application's GUI breaks in a manner of which I have never previously encountered until today.

   The error has seemingly little to no correlation to the actions I was performing prior the time the bug, gltich, error, what ever you want to call it, and the only way for me to continue using the application and keep any unsaved data is to force quit the application and reopen it and proceed from there.

   2.) Attempted to use the GUI to save the unsaved work I had been doing up until that point, and proceeded to attempt to use all of the GUI that was visually accessable to record the effects of the issue on the GUI, and then I used task manager to force quit the Application to preserve the work I had been doing before re-opening the application, recovering my work, saving it, and then continuing to work. I did this for all the 3 times I have encountered this bug so far.

   List of the issues I have recorded when this bug occurs with my setup:

   All Utility windows that require input to appear are transparent but are still present, only the text fields are the proper opacity;

   All text fields that have appeared previously are persistent until closure of the application;

   All text fields have either improperly scaled entry fields, improperly sized characters, consist of the entirely wrong font all together, the right font and scaling but are improperly bound and extend past where they would normally no longer print, are in the wrong location entirely, a combination of the listed issues, or have none of the issues listed;

   Selecting any other tab than the Properties tab in the rightmost group will not produce any result as the tab group appears to be frozen in its current state, though tabs within a collapsed tab group can be opened but anything other than a text field will be entirely transparent;

   Dialogue Boxes are transparent and cannot be interacted with;

   The toolbar on the leftmost side of the screen is frozen to the last tool used and does not update to the current tool in use;

   Upon tabbing out of the application and bringing it to the foreground once again the GUI will take upon a form akin to a completely blank page.

   All issues listed apart from the final item were encountered, and when possible displayed, in the Session depicted in the Attached Image

   it seems to me, in my very limited knowledge of application programming and the steps required to produce results, that Adobe illustrator is failing to update most of the utility aspects GUI apart from the Applications ability to actually view Vector documents.

   1.)
   Adobe Illustrator Version: 25.1
   OS: 64x Windows 10 Home 1909
   CPU: I7 7700
   GPU: Nvidia GTX 1070 8gb
   RAM: 2133MHz 48gb

   While using Illustrator, at random intervals the application's GUI breaks in a manner of which I have never previously encountered until today.

   The error has seemingly little to no correlation to the actions I was performing prior the time the bug, gltich, error, what ever you want to call it, and the only way for me to continue using the application and keep any unsaved data is to force quit the application and reopen it and proceed from… more

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4. Illustrator 2021 breaks Export command with AppleScript

   Export command for AppleScript has suddenly stopped working as of Illustrator 2021. This error breaks almost all my professional workflows.

   macOS 11.1, Illustrator 25.1

   When I run AppleScript workflows that worked fine in Illustrator 2020, 2019, 2018, etc. they now fail at the 'export' command with 'Adobe Illustrator got an error: document doesn't understand the "export" message.'

   Screenshot of simplest possible script failing attached.

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   2 votes

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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5. Swatches Turn to Spot Colours When You Add to CC Libraries.

   Swatches turn to spot colours when you add them to CC Libraries. It would be preferred to change that to process colours as default. Please!

   1 vote

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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6. Cannot Save Illustrator CC and Mac OS 11.1 MacBook Pro m1

   Cannot save in any format. Previous file worked on saved fine.

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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7. Can not update Illustrator or InDesign in Creative Cloud

   I need confirmation if the reason I cannot update is due to the Windows 10 version 20H2 by my company OR an issue on the Adobe side. I would like to escalate this matter internally if it is on our company's side. PLEASE ADVISE.

   From the manager of the Meritor Infrastructure team:

   At current I think we will not be beginning with the testing of the next version
   until at least February. The next version will be Windows 10 version 20H2.

   Please note that Windows 10 version 20H2 is anticipated to be unsupported by
   Adobe From October 2021, even though Microsoft will support this version until
   May 2023. So, after October 2021 those users who are using Adobe products
   may experience the exact same issue again even when using this new version of
   Windows 10. This is the reason why Adobe is facing continued criticism from
   (and actually losing some of) its enterprise customers.

   I need confirmation if the reason I cannot update is due to the Windows 10 version 20H2 by my company OR an issue on the Adobe side. I would like to escalate this matter internally if it is on our company's side. PLEASE ADVISE.

   From the manager of the Meritor Infrastructure team:

   At current I think we will not be beginning with the testing of the next version
   until at least February. The next version will be Windows 10 version 20H2.

   Please note that Windows 10 version 20H2 is anticipated to be unsupported by
   Adobe From October 2021, even though… more

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8. Can't copy and paste from Graphpad prism 9.0 to AI 25.1

   I can paste smaller images but not larger ones. My colleagues who use the same programs on a mac have no issues. Keep in mind that I am pasting multiple independent images at the same time. For example, a transfer of a square will be 4 lines transferred.

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9. Improper transperancy handling

   when creating an object with a simple transparency, it renders different siting above a white background vs a white object. I've had someone else recreate to verify it's not just my install. See attached screen shot.

   AI 25.1 Mac OS 10.15.7

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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10. scrubby zoom disabled after switching in trace view

    1. Windows 10 pro v. 18363.1316 illustrator v 25.1
    2. switching from trace view to normal view : scrubby zoom not working. closing illustrator and re-open it: scrubby zoom works again in normal view

    3.scrubby zoom should be working in normal view and also on trace view....
    4 scrubby zoom don't work in trace view and stops working when I get back to normal view. I need to close and re-open Illustator to get scrubby zoom to work again in normal view.

    it's a small and simple file. no complicated illustration, only a flat design for a label.

    4 votes

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11. Paintbrush properties - fill option not working

    Can select fill colour however when draw using the paintbrush the fill colour doesn't work - automatically goes back to red stripe option but the line colour is there.

    1 vote

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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12. GPU Problem after upgrade to 25.1

    After upgrading to 25.1 GPU previewing is erratic. After a while working on a document GPU previewing is not available (after restart Illustrator it is). Then also problems with text selection occur, text is not marked as selected and text cursor is not visible. Seems like a problem with out of video memory? Using a maxed out MacMini with 64GB RAM and a Blackmagic eGPU. MacOS is 11.1
    For now reverting Illustrator 25.0 removes all problems.

    3 votes

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13. Font activation via FontxplorerX not working after update to 25.1

    After upgrading to 25.1 font activation via FontexplorerX plugin doesn't work anymore. I have to activate them manually.
    MacOS BigSur 11.1

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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14. 陰影自動轉為圖片

    效果－風格化－製作陰影，
    或 效果－模糊－高斯模糊

    存檔後再開啟檔案會自動編成擴充外觀的樣子。
    陰影會變成圖片無法修改效果

    1 vote

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15. ズームイン

    Windowsデスクトップillustrator2021　Ver25.1
    ズームイン（control++）、ズームアウト（control+-）が出来ない。

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16. Live Paint Dead

    Wow, I haven't seen AI get this slow and bad at basic vector work in years! (Just might be way too bloated.) Had to delete latest version 25.1 and go backwards just to get my day job done on time.

    1 vote

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per OP’s comment:

    > Primary cause was that Windows was secretly downloading and installing a major update in the background. This manifested in terrible performance in Adobe Illustrator.

17. No tools on illustrator 2021

    Im on the last version of illustrator (on the date of 2021-01-20 at 9:47 am EST) and when i launch illustrator and create a project, there is no tools at all, when i change a settings in the window tab, nothing change

    1 vote

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Reinstalling Illustrator helped to solve this issue

18. Illustrator cc 2018 not opening any files

    Currently experiencing an error when trying to open working files or creating new artboard on adobe illustrator cc2018

    1 vote

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19. Optical Masking Not working after update
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20. GPU-Support fällt reproduzierbar aus

    Die GPU-Unterstützung funktioniert zunächst bei neu angelegten Dateien wie erwartet. Sobald ich das Lineal einblende oder eine Zeichenfläche verändere oder hinzufüge, fällt die GPU-Unterstützung aus und das Programm wird extrem 'laggy'. Man kann das GPU-Rendering nicht wieder aktivieren, bis man Ai neu startet. Bestehende Ai-Dateien, die eingeblendete Lineale haben oder Hilfslinien enthalten, funktionieren ebenfalls nur mit CPU-Rendering. Entfernt man hier alle Hilfslinien und blendet die Lineale aus, speichert die Datei, beendet Ai und öffnet die Datei anschließend wieder, bringt das die GPU-Unterstützung zurück. Bis man aben wieder an Lineale oder die Zeichenflächen geht – kurzes weißes Flackern, GPU-Unterstützung ist weg. Es gibt weitere Trigger zum Ausfall der GPU-Unterstützung, die o.g. konnte ich aber zuverlässig reproduzieren.

    Neuinstallation, Preferences/Einstellungen von Ai löschen, reboot etc. bringt keine Änderung dieses Verhaltens.

    System: iMac 2019 i9, 64GB, Vega48, MacOs 11.1 und Ai 25.1 auf neuster Version

    Die GPU-Unterstützung funktioniert zunächst bei neu angelegten Dateien wie erwartet. Sobald ich das Lineal einblende oder eine Zeichenfläche verändere oder hinzufüge, fällt die GPU-Unterstützung aus und das Programm wird extrem 'laggy'. Man kann das GPU-Rendering nicht wieder aktivieren, bis man Ai neu startet. Bestehende Ai-Dateien, die eingeblendete Lineale haben oder Hilfslinien enthalten, funktionieren ebenfalls nur mit CPU-Rendering. Entfernt man hier alle Hilfslinien und blendet die Lineale aus, speichert die Datei, beendet Ai und öffnet die Datei anschließend wieder, bringt das die GPU-Unterstützung zurück. Bis man aben wieder an Lineale oder die Zeichenflächen geht – kurzes weißes Flackern, GPU-Unterstützung ist weg.… more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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