8148 results found

1. NOKY error when resizing objects with Legacy Gaussian Blur

   OS version: macOS 11.3.1
   Illustrator version: 25.2.3
   Attempting to resize any object with a Legacy Gaussian Blur effect results in error message: "The Operation cannot be completed because of an unknown error. [NOKY]". Object can't be resized without removing or replacing effect.

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   5 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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2. Illustrator crashes, hitting enter when importing a file

   When choosing a file to import and you hit the enter button on the keyboard the whole app crashes ... impossible to do anything it just freezes and makes my whole Mac mini M1 freeze!!!!!

   And if you have an other adobe app open this one will freeze too!

   Please fix this, it's huge problem

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Bug with text with DXF exported from Illustrator

   With the new update 25.2.3 I have problems exporting DXF files from Illustrator.

   Each time I do it the texts change of size to a very, very small one.

   I export graphics to use them in Automatized Cut Machines but the texts do not appear in the right size. I had to keep and old version of illustrator 25.0 in order to be able to still use those machines.

   What can I do?

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Layers gone

   When I opened the Illustrator file in latest version, all my layers were gone and a bunch of clipping paths created. Also the selection tool has a weird symbol like a cross-hatch and no longer selects objects.
   Illustrator has broken my file.

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   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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5. scan n cut link plugin

   no funciona la función de scanncut en illustrator 2021, no aparece en la ventana archivo

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   0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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6. After Big Sur upgrade

   I am having a lot of issues with Illustrator 2021 after Big Sur upgrade.

   Directional tool continues to change on it's own, and duplicates.
   Pencil tool gets stuck on straight line and won't allow me to change it.
   Object/Transform/Reflect causes a duplicate, and won't transform until I delete the copy.
   Cannot click off to deselect an object. I have to go to menu to deselect all.
   Keeps automatically checking Perspective Grid, snap to grid. I don't do it, but I have to go and uncheck it all the time.
   When program crashes it doesn't recover anything, even though I have it set to recover. I have lost work.
   Selects every object that I touch, and won't release unless I deselect in menu.
   I've clicked the scissors tool, and it gives me the Pen + tool.
   Click eye dropper, and it is stuck on reverse. Sometimes it won't let me select eyedropper, and keeps giving me Measuring Tool.
   Directional tool changes on it's own to the +, and won't let me change it back.
   It really has been difficult to work with the program ever since the upgrade. I have noticed when the tools are stuck, if I hold down the shift key and click the tool again, it changes back to normal. But selecting an object, and trying to release doesn't work. It ends up selecting everything, and have to use the menu to deselect. Please help!

   I am having a lot of issues with Illustrator 2021 after Big Sur upgrade.

   Directional tool continues to change on it's own, and duplicates.
   Pencil tool gets stuck on straight line and won't allow me to change it.
   Object/Transform/Reflect causes a duplicate, and won't transform until I delete the copy.
   Cannot click off to deselect an object. I have to go to menu to deselect all.
   Keeps automatically checking Perspective Grid, snap to grid. I don't do it, but I have to go and uncheck it all the time.
   When program crashes it doesn't recover anything, even though I have… more

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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7. SVG Export - Compound Paths Cause Performance Issues & Unexpected Results

   Windows 10, Illustrator 25.2.3 | System info attached and repro file attached.

   There are 2 artboards and asset exports defined in the file.

   They are the same illustration with 1 difference - the "grouped" version has a set of paths grouped together, and the "compound" version has those same paths combined into a compound path.

   I ran 3 test exports with my repro file, increasing paths: first 500 paths, then 1000 paths, and finally 1500 paths. Here's the export times:

   Test 1 | 0500 paths | Grouped: 10 seconds | Compound: 130 seconds
   Test 2 | 1000 paths | Grouped: 14 seconds | Compound: 300 seconds
   Test 3 | 1500 paths | Grouped: 15 seconds | Compound: 430 seconds

   The CEP HTML Engine is churning the whole time the export is pending, so there might be an issue with how it handles these compound paths.

   The performance issue aside - Illustrator does not warn the user this delay is happening. Instead, it says the export is completed. This is a really confusing issue to experience and it can cause serious problems.

   Even if you disable 'export in background', this delay happens invisibly in the background.

   If the user is overwriting existing files, they really will think the export is complete:
   - They seem to have the files they expect in their destination folder.
   - Illustrator has reported that the export is complete.

   But it isn't. Unless they check the timestamps on the files, they are going to move forward with their old files.

   This issue really compounds if there are multiple assets being exported that all trigger this delay, because they trickle in to the export folder as they finish. The only way to know when these files are completed is to record the actual time you start the export, and check every timestamp for the files you're looking at to make sure they've been updated after that point. Yikes.

   The final issue, and maybe the craziest to me - if the user closes Illustrator during this delay, Illustrator will actually delete the JSON export file from AITEMP but not finish the export! The export just gets abandoned without the user knowing.

   Please for my sanity, resolve this issue. This was a doozy to sort out so I hope this info helps!

   Windows 10, Illustrator 25.2.3 | System info attached and repro file attached.

   There are 2 artboards and asset exports defined in the file.

   They are the same illustration with 1 difference - the "grouped" version has a set of paths grouped together, and the "compound" version has those same paths combined into a compound path.

   I ran 3 test exports with my repro file, increasing paths: first 500 paths, then 1000 paths, and finally 1500 paths. Here's the export times:

   Test 1 | 0500 paths | Grouped: 10 seconds | Compound: 130 seconds
   Test 2 | 1000 paths | Grouped:… more

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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8. Inconsistent color

   With the new CC update, I can't calibrate colour across apps using Color Settings in Bridge. This started happening often on the previous release, but I was able to fix it by resetting this in Bridge. Now, it doesn't work. See attached – same Pantone colour (50% of Pantone Bridge 7500) in InDesign and Illustrator. The InDesign is accurate; Illustrator is not. Nothing I do seems to help. I may revert to older Bridge and Photoshop until you sort this out.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. I have so much problem with the updated Illustrator and this is not any Idea

   I am a designer at a Sign business and after the update I can't make a functioning stroke. It will add a red line around the stroke when printing and I can't make the stroke work at all. Today I made a new document added text and was supposed to add blue color to the text and it will not add it in the new document but it still will in the other open document I have. I have so much problem I would easily change to some other program but there is noting else I can use as I see it. Grrrrr

   I am a designer at a Sign business and after the update I can't make a functioning stroke. It will add a red line around the stroke when printing and I can't make the stroke work at all. Today I made a new document added text and was supposed to add blue color to the text and it will not add it in the new document but it still will in the other open document I have. I have so much problem I would easily change to some other program but there is noting else I can use as I… more

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10. Grundlinie

    Ich möchte ein Beschriftung Unterstreichen und das geht nicht ....

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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11. Artwork from CC Libraries doesn't keep its name when placed into other apps

    It used to be that when you added AI artwork into a CC library and gave it a name there, it kept its name when the artwork was placed into for example InDesign document. All my libraries have artwork with names, but when I place any of them into InDesign it simply shows up as "Artwork 1.ai" in Links. However, this doesn't seem to be buggy for all artwork in the CC libraries, just new ones I created in the last few days.

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    1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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12. Blurry Cloud Preview

    Maybe this is a bug or a new feature request but when I share an Illustrator file for review via Creative Cloud the preview is showing all artboards with no ability to jump between artboards. When I try to zoom in to preview assets its just a blurry mess. See attached.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. CFF font outline rendering issue

    I have received a font quality complaint which seems to be related to Adobe Illustrator 2021. It does not occur in versions 2019 and 2020. In the app viewport, some outlines have kinks which are not part of vector outlines (image 1). When converted to outlines, the paths are clean, however the bump is still being rendered (image 2). In a png output file the bump is not present either (image 3). It seems to be a viewport rasterizer failure rather than font flaw. Please let me know if any additional information is required. I might not be able to disclose the subject font.

    Thank you for considering,
    Maciej Nadobnik

    I have received a font quality complaint which seems to be related to Adobe Illustrator 2021. It does not occur in versions 2019 and 2020. In the app viewport, some outlines have kinks which are not part of vector outlines (image 1). When converted to outlines, the paths are clean, however the bump is still being rendered (image 2). In a png output file the bump is not present either (image 3). It seems to be a viewport rasterizer failure rather than font flaw. Please let me know if any additional information is required. I might not be able to… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Save for WEB makes main window unaccessible

    Open Save for WEB => change the Image Size => hit Enter. Sometimes the next window popups invisible and I have no access to it. Thus it is impossible to close the Save dialog and get back to the artwork. Anywhere I click I only hear the ding sound (meaning like I have to confirm or cancel something first).
    Save for Web window is inaccessible with mouse too: I cant resize it or interact with any of its UI elements. I can move it tho.

    But I can jump elements with the Tab button. With Tab, if I hit Enter while any of the UI elements is highlighted its only pops up a save window (titled as 'Save optimized As'). Then I am able to save the image but I still can not close the Save for WEB dialog so it is impossible to return to work. I must only force close the App with OS dialog.

    I can browse the Illustrator menu but all items are grayed out.

    It's a sort of rare bug but I've faced it twice for the last two weeks.

    Mac OS Catalina, Latest Illustrator.

    Open Save for WEB => change the Image Size => hit Enter. Sometimes the next window popups invisible and I have no access to it. Thus it is impossible to close the Save dialog and get back to the artwork. Anywhere I click I only hear the ding sound (meaning like I have to confirm or cancel something first).
    Save for Web window is inaccessible with mouse too: I cant resize it or interact with any of its UI elements. I can move it tho.

    But I can jump elements with the Tab button. With Tab, if I hit Enter… more

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Adobe subscription cancellation link doesn’t work

    I want to cancel my subscription but Adobe cancellation link doesn’t work. Please help me with it

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. Type on path tool, cannot flip to inside the path

    Illustrator Beta 25.3 265@236190

    MacBook Pro (15-inch, 2019) macOS Big Sur v. 11.2.3, 32mg memory, 2.3GHz 8-core Intel Core i9, Radeon Pro 560X 4 GB Intel UHD Graphics 630 1536 MB

    Created a circle, attempting to use type on path tool, works find to place type outside circle, cannot drag the type inside the circle to be at the bottom. Shows there when I click and drag but when I release it places the text on the outside of the circle in a different location.

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    Resolved (Comments Open)  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. 作成したガイドレイヤーを削除すると、消えずに増える

    1. macOS(Mojave 10.14.6) Illustrator2021(25.2.3)およびIllustrator2018頃から 2.レイヤーパネル上で作成されたガイドレイヤーを削除。 (この時のガイドレイヤーは同一環境で作成された.Aiデータの場合も、別環境で作成された.Aiデータの場合も含みます。また、削除に関してもレイヤーパネル下部ボタンでの削除、キーボードのdeleteを使用した場合どちらも含みます。）
    2. ガイドレイヤーが、通常のレイヤー同様に削除される。
    3. ガイドレイヤーは削除されず、何も描画されていないように見える空のレイヤー(レイヤー名はガイドレイヤー)が複製される。元の削除操作を行ったレイヤーは複製されたレイヤー同様に何も描画されていないように見える空のレイヤーになる。再度、複製されたレイヤーと元の削除したいレイヤーをレイヤーパネル上でまとめて選択し削除すると通常通りに消える。
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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。
    質問がございます。

    Illustrator にはガイドレイヤーという機能がございません。
    検証のために、ご報告いただいたガイドレイヤーの作成方法手順をお教えください。
    よろしくお願いいたします。

    Illustrator チーム

18. Paste in Front not pasting on current artboard

    Paste in Front keeps pasting objects back on the original artboard, not on the one I have in focus, or a selected object on. Seems to error randomly, but when it does not work, it blows my productivity.

    3 votes

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. .jpg error message

    Trying to open jpg files to create virtual proofs for client & it is giving me following error:
    the "tm19597-frt.jpg" is in an unknown format & can not be opened.

    1 vote

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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20. Artboard size doesn’t match the trim box in Acrobat

    This file has an artboard size of 10mm in Illustrator, yet when opened in Acrobat the trim box shows as 10.283mm rather than 10mm. Why is this?

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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