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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7892 results found

  1. Illustrator not allowing file saving bug

    The Save or Save As functions aren't working. After going to File and selecting either one, nothing happens. I'm left with work unsaved and at risk of losing. This hasn't happened before and I have been using illustrator perfectly for the last 6 months.

    I have a MacBook Air, macOS catalina version 10.15.5.

    I have Adobe Illustrator 2020.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  2. Display Issue ?

    Having very odd display issues, (see attached files) basically I draw a curved shape in outline, this views correctly, then view it in overprint mode, this views correctly, view it in standard mode and it is awful, I've tried restart/making a new document etc etc, still views awful ????

    please advise..... don't ask me to work in overprint preview as one of my others posts states, that is ridiculously slow.

    Mac OS 0.15.6,
    iMac (Retina 5K, 27-inch, 2019)
    3.7 GHz 6-Core Intel Core i5
    64 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  3. My work space including the toolbars doesnt load

    when i launch illustrator nothing loads except the selected artboard. Everytime i open illustrator i need to manually add all the tool bars and panels to make my workspace. i re installed illustrator and cleared preference too, it worked fine for first load then happened the same after the second load. It's a User Interface Launch bug i guess. Fix it please. or provide a solution

    I have attached a exact screenshot of how my interface looks after every launch

    2 votes
    1 comment  ·  User Interface  ·  Admin →
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  4. Blending paths with Width profiles works wrong

    Create two lines.
    Apply width profiles to both of them.
    Blend them.
    Ai will generate steps that have uniform profiles instead of intermediate.

    13 votes
    6 comments  ·  Strokes  ·  Admin →
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  5. Downsampling not working properly with Extra large artboards

    When saving into a PDF file larger than 225.5417" it uses the new extra large artboard feature (since version 24.2). This applies a scaling factor of 10 so that the file can be viewed properly in Acrobat.

    The issue is that if you downsample your images it doesn't take into account the scaling factor. This means for a 1000" document, if I want to downsample to 300 dpi/in, I will need 300 000 dpi. But, the downsampling tools views the document as being 100" instead, and I end up with 30 000 dpi. So the end result is a 30dpi/in…

    5 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Keyboard modifiers no longer work with Transform panel

    Up until the latest release of Illustrator, pressing Command-Return after entering a new height or width for an object in the Transform panel would scale it proportionately. This no longer works and pressing Return does nothing if any modifier key is held down. The same is true for holding Option while pressing Return (this used to transform as a duplicate but has not worked for a while). Having to manually turn on the link button or disable it every time is very tedious. According to your own reference pages for keyboard shortcuts in Illustrator it is meant to be working,…

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  7. Pattern shifts around in PDF file when zooming in

    When making something with a pattern, I heard and saw that when I save it as a PDF, the pattern starts shifting around when I zoom in.

    I save my files always as Smallest File Size.

    Kind regards,
    Lisa

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  8. Big Sur and native Effects gallery crash

    Anybody else getting Illustrator CC2019 and 2020 to crash in Big Sur (beta) when accessing the Filter Gallery (eg. Effect > Texture > Grain)?

    You don't even have to apply the effect. Simply opening that window will doom you to a crash.

    Tested with latest public releases of CC2019 + 2020 and macOS 11 Beta (20A5384c) on 2015 iMac.

    2 votes
    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  9. LOST DATA

    I lost my all work from last 10 days.
    What should I do now?
    All data was very important and I created by working hard days and nights. This is 3rd time happening with me from last year. I saved my work but still it is not listed there in recent works.
    Sudden error and not able to save my data sometimes. I paying for the software and I am suffering from such serious issue. Have any solution

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  10. 1 bit TIFF files still importing inverted after all these years

    It's been a while since I needed to import a 1 bit tiff file into Illustrator (maybe two years?) And I was so surprised to see this problem still occurs even in version 24.0.3

    Does anyone know a fix bedside inverting it in Photoshop before importing it?
    This is a no go, because when people open the file who aren't experiencing the the problem, it's wrong again.

    3 votes
    1 comment  ·  Images, Links  ·  Admin →
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  11. Cap Height setting not using Font Cap Height

    Hello, the option for setting a size of a font by the font's specified cap height appears to be using a metric other than the cap height in at least one instance.

    4 votes
    2 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.

    Please share the following details :

    • Machine\OS details
    • Files with which the issue is reproducible
    • A small recording of  the issue

    Warm regards,

    Aishwarya G Gadodia

    Illustrator Team

  12. All of my swatches were removed.

    2 votes
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  13. Impossible to create a very simple compound object of a shape and a word of multiple characters

    It's been an ongoing issue for me for years. Until recently I used to be able to work around it by breaking the word into individual characters and substrating them from the shape one by one but now even this annoying method stopped working. I have literally no idea how to do this very simple thing any more!

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  14. Bug when Alt/Option-dragging multiple points with Direct Select

    In Illustrator version 24.3, I'm getting a bug with Alt/Option-dragging multiple points using the Direct Selection tool. See screen recording attached.

    Opt+dragging one point gives expected results.

    Opt+dragging 2 or more points copies the entire object.

    10 votes
    7 comments  ·  Admin →
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  15. Closing documents makes Illustrator 2020 to hang (24.3)

    On Windows 10 (v 1909) when closing a document (previously saved, or opened without any change, or a new empty document) Illustrator hangs and is unresponsive for 5-20 sec.
    This is happening after update.
    Photoshop had the same problem, but the hanging time reduced after the newest updates.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  16. Applescript justification text bug

    "set the alignment of text of text frame 1 of layer 1 of document 1 to center" doesn't work anymore. Adobe Illustrator 24.3

    1 vote
    0 comments  ·  SDK and Scripting  ·  Admin →
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  17. 24.2.3 → 24.3 アップデートすると、一般の単位がptにリセットされる

    Windows10 / 1909 / 18363.959
    24.2.3 から 24.3 へアップデートしたら、環境設定の単位の一般と線でmmの設定が、Illustrator起動毎にptにリセットされてしまいます。
    設定ファイルの再作成を行っても、環境設定ファイル全体の再作成を行っても解決されません。
    解決出来ないので現在は24.2.3で使用しています。

    2 votes
    0 comments  ·  Other...  ·  Admin →
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  18. Direct Selection tool and transformation controls not functioning

    Direct Selection tool not working at all.
    Cannot direct select any anchor points at all.

    1 vote
    1 comment  ·  Tools  ·  Admin →
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  19. Blob Brush sticks and then releases when starting a stroke. very annoying

    I have tried everything that I know. n Unchecking GPU Performance is not working. I do a lot of work in blob brush and the attached video shows how annoying this is. I have a Wacom Cintiq 22HD.

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  20. Static (not file related)

    I am on a Windows 10, hp. I am not sure what is going on with my Illustrator. I've been using it pretty regularly. Recently it crashed. When I reopened it, there is now some kind of static at the top of the document. It doesn't matter what type of file is open. I have tried opening different Ai files or creating new ones and the static is still there. I have also tried uninstalling/reinstalling/updating etc. Nothing has helped. Every time I move the view or click around, the static moves. I can still work, but it's extremely distracting and…

    1 vote
    0 comments  ·  Performance  ·  Admin →
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