Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7508 results found
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PDF Preview not available (24.0.1)
Despite "Create compatible PDF file" option checked, the PDF preview states it wasn't.
1 vote -
FIX pdf file saving
Fix the fact that you receive an error when you try to save over a .pdf with the same file name. Its been a problem for Multiple Editions.
1 vote -
"Save As" dialog box not focused
OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
Safari, Mail, and Notes open in backgroundSometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the…
4 votes -
Pen tool not closing paths
Having n issue with the pen tool not closing the paths. I can draw a shape just fine but when I get back to my start point to end the path it doesn't close.
It is working only about half the time. Very frustrating with complicated shapes.5 votes -
The fill of the object is not following the guide lines.
the fill of the object is not following the guide lines. It's seems to be the preview in illustrator because when I paste it in photoshop it displays correctly.
1 vote -
Illustrator 2020 huge problems!
Mac OS Mojave 10.14.16
Illustrator 24.0.1.
Some problems and HUGE problems:
1) The saving to server (which is where we are supposed to save) is extremaly slow even with vector based files)
2) When opening a new file while another file is open, the file name is the right one, but on the screen view there is a duplicate of the other file that is open
3) While saving the changes for file in .ai format the file that was just before first in pdf-format, the program gives "Fatal error, could not save" and the whole file disappears from the…1 vote -
System font Helvetica Regular is not listed
I have CC2018.1 & CC2019.1 & 2020 installed on my macOS Catalina.
CC2018.1 can list Helvetica Regular but CC2019.1/2020 does not.
The font is installed by system here /System/Library/Fonts/Helvetica.ttc, and only one copy is installed.
Delete Prefs does not help.1 vote -
Spot color names are incorrect in other applications
I'm using Illustrator 2020 (24.0.1) on macOS Mojave (10.14.6) in Japanese.
Opened an Illustrator 2020 file containing spot colors with Japanese names in Acrobat or place it to InDesign, the names are not as expected.
I can use English names for the new ones, but changing InDesign ink settings in all existing files can be difficult.
2 votes -
Buggy blue screen redraw
- iMac (Retina 5K, 27-inch, 2017). 3.8 GHz Quad-Core Intel Core i5. 40 GB 2400 MHz DDR4. Radeon Pro 580 8 GB. (Adobe Ai - 24.0.1) Note: App Was working perfectly prior to this latest update this evening 11.12.2019)
- Holding down space bar (Hand tool) to move canvas around.
- Clean refresh/redraw of page.
- Buggy blue screen redraw
2 votes -
Issues while in 3D Revolve. In the Ai 24.0.1 - MAC OS 10.13.6
While in 3D Revolve, I am trying to apply a created Symbol onto a half circle with a gradient. Within the dialog box, there is a message that says "the gradient will be rastorized", which changes my gradient from "red to black gradient" to a "balck and white gradient". That changes my whole effect.
2 votes -
New update on Illustrator 24.0.01 will not allow Print
AI 24.0.01 (64-bit) will not allow me to print to my network printer. Error window box generates with a Red Triangle with an exclamation mark, and message reads "Can't print the illustration."
3 votes -
This error appears during the update.
Please help!
This error appears during the update.Exit Code: 126
-------------------------------------- Summary --------------------------------------
- 3 fatal error(s), 0 error(s), 2 warnings(s)FATAL: Fatal Error '126' occurred while download
FATAL: Fatal Error '126' occurred while download
FATAL: Error occurred in download of package (Name: CCX-Process-mul Version: 3.4.0.90). Error code: '126'
WARN: Failed to load xml
C:\Users\VELYAK~1\AppData\Local\Temp\ETRAC0B.tmp\validation.xml. system error:0
WARN: Failed to load xml C:\Users\VELYAK~1\AppData\Local\Temp\ETRCBC9.tmp\validation.xml. system error:01 vote -
Artboards with the same number / missing number
In the artboards menu, two have the same number, and so one cannot access or export one of those two artboards (see the attached photo, with two artboards labeled "9")
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artboard missing no.png 171 KB -
微信图片_20231207092115.png 207 KB -
Screenshot 2023-12-05 at 8.24.06 PM.png 24 KB -
Screenshot 2023-12-05 alle 11.09.01.jpg 121 KB -
Screen Shot 2023-11-07 at 10.56.59 AM.png 39 KB -
WX20231024-172247@2x.png 153 KB -
Illustrator_yOBuQ36FzV.png 9 KB -
Screen Shot 2023-07-12 at 11.45.29.png 26 KB -
Screenshot 2023-07-10 at 4.59.28 PM.png 20 KB -
スクリーンショット 2023-06-29 15.37.47.png 43 KB -
Screenshot 2023-06-22 124403.png 409 KB -
Screen Shot 2023-05-25 at 10.01.07.png 132 KB -
Screenshot 2023-05-15 at 11.26.46 AM.png 227 KB -
AutomaticNumberingArtboards.png 78 KB -
Screen Recording 2023-04-29 at 10.33.43 AM.mov 28577 KB -
Screen Shot 2023-04-29 at 10.19.07 AM.png 308 KB -
Screen Shot 2023-04-29 at 10.18.48 AM.png 81 KB -
Screenshot 2023-04-03 alle 16.23.00.png 123 KB -
Screenshot 2023-01-13 at 16.31.39.png 1178 KB -
Schermafbeelding 2022-12-15 om 22.10.01.png 44 KB -
Capture d’écran 2022-12-04 à 13.34.34.png 93 KB -
Screen Shot 2022-08-31 at 6.40.56 pm.png 40 KB -
Capture.jpg 432 KB -
截屏2022-07-18 17.56.32.png 1010 KB -
illust.png 979 KB -
prancheta duplicada22.png 173 KB -
スクリーンショット 2021-11-12 130021.jpg 77 KB -
スクリーンショット 2021-11-12 150754.jpg 67 KB -
WX20210623-111018@2x.png 14 KB -
Screen Shot 2021-06-03 at 7.08.46 pm.png 30 KB -
Screen Shot 2021-05-26 at 7.27.03 PM.png 78 KB -
Screenshot 2021-03-02 191209.png 245 KB -
Screenshot 2021-03-02 191209.png 245 KB -
Screenshot_2.png 7 KB -
Screen Shot 2020-12-07 at 8.02.55 am.png 50 KB -
Captura de ecrã 2020-11-20 150253.png 4 KB -
Screen Shot 2020-09-04 at 10.12.38 AM.png 275 KB -
Screen Shot 2020-07-02 at 17.30.26.png 82 KB -
Screen Shot 2020-05-17 at 5.04.04 PM.png 18 KB -
Screen Shot 2020-04-15 at 12.23.26 AM.jpg 34 KB -
Screen Shot 2563-01-14 at 14.26.55.png 125 KB -
artboard glitch.jpg 77 KB -
Untitled.png 23 KB -
Screen Shot 2019-05-07 at 10.52.33 AM.png 10 KB -
Screen Shot 2019-04-23 at 4.32.46 PM.png 4072 KB -
Screen Shot 2019-04-23 at 4.31.56 PM.png 96 KB -
Screen Shot 2019-04-23 at 4.30.59 PM.png 95 KB -
Screenshot 2019-03-11 at 9.52.43 PM.png 110 KB -
AI_ArtboardBug.jpg 66 KB -
Artboards.jpg 116 KB -
Screen Shot 2018-08-24 at 12.00.01.png 14 KB -
Screen_Shot_2018-06-12_at_5.00.05_PM.png 61 KB -
page-number.png 201 KB -
2018-06-10_at_17-13-21.mp4 1055 KB -
Screen_Shot_2018-02-01_at_11.57.25.png 18 KB -
Screen_Shot_2018-01-19_at_2.15.50_PM.png 151 KB -
Screen_Shot_2018-01-02_at_14.53.33.pdf 158 KB -
Screen_Shot_2018-01-02_at_14.53.33.pdf 158 KB -
Screenshot_(2).png 16 KB -
ILLUSTRATOR_ARTBOARD_BUG.jpg 750 KB -
2017-10-25_2338.png 34 KB
178 votesThe team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.
If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.
1. Open Task Manager
2. In Details tab, locate 'Illustrator.exe'
3. Right click it and choose 'Create dump file'
4. Wait until the dumping process is complete and click 'Open file location' button
5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility
6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'
This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…
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Objects sliding when switching between outline and preview
Most of the times I'm working with quite simple graphics (preparing already existing logos and graphics for printing).
Sometimes when switching from preview to outline view, and back, I notice that some objects aren't where they are supposed to be. In outline view they are at their supposed position, but in preview they are somewhere else. It isn't a big problem when I notice it happening - the problem is when I don't and print it like that. When I notice it, moving the object, pressing unite, or several other actions will make the object pop back to their right…
1 vote -
AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
- On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
- While working on a file and opening a new one the document view sticks to the old file and…
2 votesHi,
Thank you all for reporting this issue and providing us your valuable feedback.
Kindly help Illustrator Team to nail this issue down further:
1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .
Thanks and Regards
Ankit Goyal
Illustrator Team -
Part of text disappears when printing upside-down
I am printing a piece of art with text. When rotating the document upside down in the print dialogue window, the printed version lacks letters. It looks like only the first letter gets printed. This is not a printer issue either, tested printing from PDF and it worked fine.
See attached for the example. The right half is how it should be, left half is what comes out - small "B" is missing.1 vote -
Crashing every 10 minutes or less
Hello,
I am currently doing a piece of art on illustrator and it keeps crashing every 10 minutes or sometimes less. Something that should take me an hour or less is now taking me currently 3 hours and I'm not even half way through because it keeps crashing and it's frustrating that I pay so much for something and I can't even do what I want because it doesn't want to work or allow me to do work. It's even more frustrating having to stop and save every minute or so when this all can be prevented.
I hope there…
2 votes -
SEARCH BAR-Cannot Type in that Field
After saving a file in Illustrator. I go to File>Open>folder my files are in. NEXT, I use the upper right search bar to find the file I need. It will not allow me to type in that search bar. I have to close out of Illustrator, then reopen and start all over again to be able to type in the search bar.
Windows 10. PC. Vers. 24.0.1
3 votes -
Missing fold out panels
When not using the > window > application frame.
The fold out panel windows disappear.Only when the > window > application frame is turned back on, the panels fold outs are visisible again.
This results in Illustrator being not fully functional whithout using the applicatio frame.
2 votes -
Illustrator Not Holding Clipping Masks
Hello. I'm not sure if this is just an "operator error" or if this is a bug in the new Illustrator 2020, but every time I reopen my AI file the clipping masks have been removed. Is there a fix for this? It started happening when I updated to 2020.
Thanks in advance!
2 votesHi Jackie,
Merry Christmas & a very Happy New Year 2020.
Will it be possible for you to share a sample file with which you are facing this issue? If yes, then also please do let us know that how you created these files?
Please do write to sharewithai@adobe.com and also post this thread link in the mail so that we can easily identify you.
With Best Regards,
Illustrator Team
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