Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8147 results found
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Save As or Save Copy not working
I have a document (on a network share). I can edit the file and save it normally.
But SAVE AS or SAVE COPY do not work at all. Just Nothing Happens.
Sometimes a short spinning ball. No errors, no feedback.Illustrator 24.2 on Mac OSX Catalina 10.15.4, iMac 2019 40GB memory
3 votes -
No x- and y-values for rectangles in the top menu bar
The last Update 24.2 installed. When drawing a rectangle there are no more x- and y-values shown in the top menu bar!!! So they can’t be edited. Only the width and height is shown. How miserable.
1 voteI happens when the width of the screen is not wide enough to fit all the elements the Control panel can display. Some blocks, especially from the Transform section, get omitted.
To workaround this without purchasing a larger display, one can open the Control panel's flyout menu, untick some options, like Align, and check if the section needed returns. If yes — then please vote here for a feature that would allow us to change the order of blocks in Control: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/40231882-allow-us-to-chose-order-of-controls-in-control-pan
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Snap to point not working
Mac OS High Sierra 10.13.6, Illustrator 24.2
Selection points no longer seem to appear on hover and snap to point isn't working even if I quit the app and restart.
This is getting kind of ridiculous - trying to work is frustrating if you need to be precise with something.
1 vote -
Current bugs that are making it nearly impossible to get work done
As I type this, I'm reinstalling AI for the second time this month. This time without saved prefs. Please, Adobe, make this storied and remarkable piece of software STABLE before you talk about giving us new features. I don't want a new icon, I want not to have to explain to my boss that I didn't get anything done this morning because my industry-standard software didn't work.
AI 24.2 (June 2020)
MacBook Pro 16"
2.6 GHz 6-Core Intel Core i7
32 GB
AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MB
1 TB internal SSD, with 2…5 votes -
24.2 Unable to use special characters: English OS, German regional settings and keyboard
On a fresh English language Illustrator installation (English OS, German regional settings and German qwertz keyboard on Win10) I am unable to use any character that needs ALT GR as a Modifier. I therefore can not access €, @ | and a lot of pretty important letters. If that helps, Photoshop doesn't show this problem, but Indesign has similar issues. Other, non CC apps with English UI language work fine.
1 vote -
Have to sign in every time I launch Illustrator
Every time I launch program, on the same computer, same day, even if only a short time has passed, I have to sign in with Adobe Cloud credentials. I've signed out of the Creative Cloud Desktop app and signed in. Still happens after first launch. Painful.
10 votes -
Converting Text to path extremely slow
Converting Text to Path ist extremely slow. I have a Job, where 1000 textboxes (each a 5 digit number) has to be converted to paths. On my iMac (3,7 GHz 6-Core i5) this task takes 16 minutes. I tried the same with 16 years old Freehand MX on a 11 years old MacPro 2 x 2,8 GHz Quad Core and it took 13 SECONDS! As there was never an Intel-Version of Freehand it runs under Rosetta what lets the Result in Illustrator look even poorer... And as I have to repeat this task 100 times I would end up in…
1 vote -
Navigator does not change view
In V24.02(win10, 64bit) the Navigator panel does not change the View. Wherever you click in the Navigator, the view is just moving in diagonal direction slowly.
5 votes -
Objects missing when exporting JPEG
Objects/vectors on my art board are missing when exporting file to jpeg. Issue started happening in new Ai 2020 update.
2 votes -
Font is bugging when saving as PDF file
Some elements of font text are saving with an undefined glyph box (Box with an X) however no glyph is present. only letters "fi"
1 vote -
Illustrator crashes when switching views in the Asset Export panel
Has this been reported yet? There's a really easy-to-reproduce crash bug in Adobe Illustrator involving the Asset Export panel that affects even the latest version (24.2) .
If the Asset Export panel contains more than two items and an item other than the first is currently being renamed and the view is attempted to be switched from Grid View to List View, the mouse cursor will begin to move really slowly for a few seconds and after that, Illustrator will crash. See the video attached for a demonstration.Some system info:
Adobe Illustrator 24.2
OS: Windows
Version: 10.0
System Architecture:…3 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Unknown Error [PARM]
I was starting work and clicked on Adobe Illustrator for the first time today, it immediately gave me this error and I hadn't even opened a document as yet.
This is the first time this error has appeared for me and I do not know why.
I closed the program and restarted it, the error didn't reoccur.
I have a pretty new powerful PC (within a year old).
I have attached my PC specs for reference and all programs are up to date.
Thanks
Heather3 votes -
New display issue with v 24.2
Illustrator doesn't display the proper/selected file. For example, if I have file A open, and I open file B, it will either show as blank or will display file A. When I detach file B from the tab bar, file B displays correctly. When I reattach file B to the tab bar it is either blank or displays file A again, even though file B (0r C or D, etc.) is selected.
These files all displayed and functioned properly before upgrading.
Attached are my basic computer specs.
2 votes -
Grammatical error in SVG dialogue box
Leftmost button should read 'fewer options' not 'less options'.
2 votes -
Select same fill color does not take into account tints
When I select "same fill color" or "same appearance" it selects all items using that particular pantone regardless of whether I am using that pantone at 100% or a tint (ex 40%, 50%, 60%).
1 voteAs per the comment, Illustrator can be made into respecting tints with the 'Select Same Tint %' in Preferences > General
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File opens with one color value & the values change when placed in a new document
Hi There, I am working in the latest release of AI on a MacBook Pro OS 10.15.4 (Catalina) and I am reporting a bug I've encountered.
To preface, I don't know the age of the original logo file. The artwork is a PMS chip value, saved in an RGB document.
To get the RGB value of the logo I opened the file and inspect the color. Since it was a PMS, I go to the RGB view either in the color panel or the selector in the tool bar & I see a specific value. (0/53/98) when I paste the…
2 votes -
Objects deselect on copy or paste (Illustrator 2019)
This is a bug, not an idea.
Sometimes when copying an object or pasting, the copied or pasted object does not remain selected.
This is far less than ideal, especially when using Paste in Front.
Happens in Illustrator 2019 / OSX Catalina
1 vote -
Illustrator is not exporting with the current file name
- Create a document
- Draw a rectangle (just for it to have something inside)
- Save it anywhere as '1.ai'
- Export a, say, TIF, with default settings (these don't really matter) — Ai will offer '1.tif' name for the file exported
- Save this document as '2.ai'
- Export another TIF — Ail will use '1.tif' name, although the file is now '2.ai' This is wrong. Ai should adapt the name from the file actual name and not the original one.
37 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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White selection tool: getting an error message that the entire item must be selected.
When I use the white selection tool, to grab an edge of shape to nudge it, I'm getting an error message that the entire item along a path must be selected.
2 votes -
Scaling freeform gradient objects with real-time drawing/editing on.
When I have real-time drawing turned on, I can't select multiple objects that contain freeform gradients and scale them without losing the appearance of the objects. A single object works, more than one at a time will not. If I turn off real-time in preferences, this resolves the issue.
Mac os 10.14, Illustrator c 24.2
Please see videos for demo:
https://www.loom.com/share/5040af7faaec469ea51dbacec54ad60a
https://www.loom.com/share/36b855a5d05b4119828a0c7680036ee6
Problem resolves when turning real-time off:
1 vote
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