Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8147 results found
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Not sure but it's happening
Adobe Illustrator 24.2 64-bit
Windows 10 HomeSo I thought it was my corsair scimitar pro was the problem, but outside adobe, my mouse seems to work fine.
the issue is, when I work in illustrator, my mouse acts like I released my left mouse button. So for example, when I'm making a rectangle, it sometimes randomly stops making the rectangle like I release my button. Or when dragging it releases.. anybody having this issue?
1 vote -
align panels
macOS Catalina 10.15.5
illustrator 24.2
aligning panels with a figure
align panels to the left
panels aligned to the right4 votes -
Hide edges not working
When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.
4 votesAs far as I know, the auto-keying an object in a selection was a bug introduced in one of versions, not caught in time and slipped into the release, later fixed.
Since no object is forced as a key right now, I assume there is no need in having its bold outline to be hidden when Hide Edges is active, since these two factors rarely meet... However, if you have a workflow that requires to have both — I encourage you to file it as a feature request with some examples.
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Rotate tool
in Illustrator 24.2 the rotate tool often seems to default back to random numbers now instead of to the last used or something that might make sense (eg 90). eg 93.24
1 vote -
Custom Colors convert to CMYK automatically, when we set "Effect->Blur->Gaussian Blur".
When we apply Effect->Blur->Gaussian blur an object with a custom color, it will be converted to CMYK color in overprint preview mode.
Also, when we export PDF, it will convert to CMYK.Illustrator ver.24.2
OSX 10.13.6The steps you were taking when you experienced the issues
1. To make pathItems that colored Custom color.
2. Select it and apply Effect->Blur->Gaussian Blur.
3. Open Separation preview panel and check Overprint preview.
4. Custom color objects seem to convert to CMYK.
5. To export it to PDF, the custom color will discard and convert to CMYK.Your expected result
We lose custom…67 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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SVG files not properly being displayed in Adobe Illustrator
SVG files are not opening properly in Adobe Illustrator. I can open them in browsers or in Inkscape with no issue. When I open them up in Adobe Illustrator, they are rendered and displayed incorrectly.
1 vote -
Move tool lags and I can't move my layers.
I don't have any ideas necessarily. Just want the features provided to work normally. I can't even use my move tool without the program lagging. Also, it's nearly impossible to organize my layers because Illustrator doesn't allow me to move them. It makes tasks that should take 1 second to do take 5 mins. Which makes it impossible to get anything done.
2 votes -
0.1 degree tilt.
If you draw a square with the Rectangle tool, it is tilted by 0.1 degrees. The same thing happens with the Circle tool.
Is this a bug?1 vote -
Double-click on swatch doesn't bring up swatch options anymore.
Mac OS Mojave 10.15.5
Adobe Illustrator 24.2I used to be able to double-click a swatch to bring up swatch options, but it does not bring up the dialogue box anymore.
3 votes -
Live paint paths not updating
Since update 24.2, amending in a path will intermittently not update with live paint. The path will have moved, but the art will visually remain as it was. This especially happens with the curvature tool, and less often (but sometimes) with the pen tool.
I have real-time drawing turned on, as I did in my previous version.1 vote -
Reflect dialog box randomly changes settings
macOS Catalina 10.15.5
AI CC 24.2Using Reflect to transform several objects. Prior settings don't persist when opening the Reflect dialog box. Instead AI randomly changes between Horizontal, Vertical and Angle settings. Please fix.
2 votes -
Update (v24,2) crashes Illustrator consistently, enough memory (RAM) and slow down when using eraser tool
I'm working on Windows 10 last build 2004
i7 6600
Mem 24 GB
Graphics GTX 1080Ti 11gbAfter the last update, Illustrator has consistently crashed. When I select Eraser tool the app perform a huge slow down. After some time working the illustrator starts to slow down and I need to relaunch. Some minor crashs occuir too.
2 votes -
Rectangle tool draws slightly rotated rectangle
Update 24.2 - When drawing a rectangle (by selecting the rectangle tool, clicking on the artboard, and entering desired dimensions), the resulting rectangle is slightly rotated, skewed or tilted. It's not noticeable until it's viewed in outline mode.
To confirm this, I create a 1" x 1" square with the rectangle tool. Then drag the ruler origin to the top left anchor point. The transform palette confirms this anchor point is at x=0, y=0 (as expected). Then I select the top right anchor point and see that its coordinates are x=1, y=-.0022. The y-value should be 0.4 votesAs per the comment, the solution might be to check the Constrain Angle value in Preferences > General (Cmd/Ctrl + K) — it should be 0.
If you still have this issue when it’s set to 0, please comment.
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Stroke widths sizes are appearing thicker
on a previous file, the stroke was at 1pt. When using this file in the new version (24.2), the 1pt stroke now says .0139pt and if you change to a 1pt stroke, it now looks like a 10pt stroke.
1 vote -
An unknown error occurred when saving AI file
Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.
52 votesHi,
Thanks for reporting this issue, Illustrator Team really appreciate this.
We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Please Also let us know if you have been using any 3rd Party plugin while facing this problem.Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
Our time zone is IST (+5:30 GMT).We are available… -
The setting Black to overprint changes / destroys (partially or completely) the used font
The setting Black to overprint changes / destroys (partially or completely) the used font
1 vote -
Gradient Window Color Slider buggy, Selection area too small, adding color instead of selecting the color
After updating to 24.2. Gradient Window Color Slider buggy, Selection area too small, adding color instead of selecting the color. Then it doesn't allow the selection of the color because it wants to add a new color. When I keep trying to select the color it is showing a plus sign and will not allow me to select the color that is there.
5 votes -
Please Select a Key in Current Document
When I attempt to align an object to a key object, I get an error stating Please select a Key in Current Document.
I only have one file open containing one artboard.
I've attempted to move the object I want aligned inside the artboard area as well and still get the same error.
I've attached a screenshot for reference.
5 votes -
save change
I opened an existing Illustrator .ai file. Changed the colour of an object's stroke. Saved. Closed. Then I noticed the change was not there.
Repeated several times. Kept trying to make the change and command-s.
I could see the colour change when I changed the value, but saving did nothing. I noticed that after making the change, the red circle at the top left of the window did not get a black dot to indicate an unsaved change.
I finally did a Save As to make it remember the change. Using Illustrator 24.2 on Mac OS 10.13.62 votes -
Illustrator 24.2 not saving changes!!!!!
Since the last update it already happened twice, and I am mad as ****!!!
I just had another file that I worked one day before, and when I opened it now, the file has a lot of missing changes! Pretty much hours of work are gone! And I will have to do all over again! Luckily I had saved a copy as PDF to show to the client, so some graphics I could recover, but all the text elements I will have to redo!
And the crazy thing is that I have the habit of saving changes pretty much every…
6 votes
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