Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7722 results found
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Black bars - buggy redraw / tearing on window scrolling
Black bars appearing when hold down SHIFT and DRAG to scroll.
2 votes -
Workspace migration not working
Illustrator v24.0
Mac OS 10.14.6
I thought it worked in previous versions. When I installed InDesign 2020, my 2019 custom workspaces were included. In Illustrator they are not included and I have to recreate them, which is a royal pain. Is this a bug or just a dropped feature?1 vote -
Corner widgets are off automatically
Every time i open Illustrator I have to enable the Corner Widgets. It seems that the preferences file for these types of settings does not update.
1 vote -
Outlines of shapes under top shape showing through fill of top shape
Outlines of shapes underneath top shape are showing through though there is no transparency or opacity settings effected. Top shape is brought forward but it's acting like its transparent to outlines. (images showing problem and transparency settings attached)
1 vote -
1 vote
This is no a problem UserVoice forums can help to solve, unfortunately, for many reasons.
You have to contact support to deal with it, if this is still a case.
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Properties panel auto select field contents
Illustrator v24.0
Mac OS Mojave 10.14.6Since the Properties panel was introduced in Illustrator, it won't allow selecting an item, then click once on a field name, such as W for the width field, and automatically select the contents of the field so you can then just enter a new value or use the arrow keys to change the value.
It works fine in the Control bar and other panels, just not in Properties.
It works in the Properties panels of InDesign and Photoshop, as well.
Was hoping it would be fixed in Illustrator 2020, but still not.4 votesSeems to be fixed in recent version of Illustrator.
Clicking a caption of a filed in Properties (if the caption exists for a value) does select the whole value, like it does in other panels.
Please verify and reply back.
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Illustrator 23.1.1 flickering panels on mouse release
Layers Panel flicker
After upgrading to Illustrator 23.1.1 on a mac each time a mouse click is released on the artboard or when text will be deleted step by step, the layer panel and some times symbols and type formats panel, too, will flash or flicker.
Switching off GPU usage does not change it anyway.
It's driving me crazy...
This flashing is irritating.
Attempted fixes
Resetting preferences
Adjusting GPU performance
Turning of animated zoom
Uninstalling illustrator
Updating everythingIllustrator Version 23.1.1
MacOs Mojave 10.14.61 vote -
Illustrator crashes when opening any file after Microsoft Cumulative update 2019-09 KB4517211
Running Win10 Pro x64. Uninstalled and ReInstalled Cumulative update KB4517211. Problem goes away if uninstalled, and recurrs after re-installing Microsoft update. Have latest NVidia GPU drivers installed (problem occurred with prior version graphics drivers as well) and latest version of AI (23.1). Problem occurred prior to update to 23.1 today. Problem started after Microsoft Cumulative update for Windows 10 Version 1903 x64 and problem is resolved when uninstalling Cumulative update. Used Microsoft tool to HIDE updates to stop KB4517211 from re-installing.
3 votes -
Hyperlink lost if Export to SVG
If I create a shape and attach a hyperlink to it using Attributes, then use File > Export > Export As > SVG, the link no longer exists. If the file is opened using a browser there is no link and the code doesn’t contain the link. If I use File > Save As > SVG the link remains, however, using ‘Export As’ optimizes the SVG for the web, so I should use this option. Why is using ‘Export As’ removing the hyperlink? I have just started using AI - am I doing something wrong or is this a bug?…
3 votes -
ActiveX component can't create object: 'Illustrator.Application'
We recently upgraded to CC 2019. version 23.0.6.
Vbscripts are now unable to execute. They fail on:
Set appRef = CreateObject('Illustrator.Application')
with the error: ActiveX component can't create object: 'Illustrator.Application'
This functionality is important to our workflow.
1 vote -
macOS Mojave-10.14.6 / Adobe Creative Cloud, Illustrator CC 2019
Though item on art board is activated by selection tool it shows no indication of being hi lighted. There are no corner control buttons and no outlines on the perimeters of object. I see no reference to the situation in the menu.
1 vote -
Missing lines in Metafile import
Importing Windows metafiles gives wrong results, as shown in the example emf attached (puzzle.png shows correct result when Paint opens the file, Illustrator.png shows wrong result in Illustrator).
I am using version below on Windows 10, but it is not a new or specific issue I think:
Components:
ACE 2018/11/29-01:01:42 92.603665 92.603665
Adobe Linguisitc Library 13.0.0.0
Adobe Owl 5.2.11
PDFL 2018/08/23-00:56:13 79.301181 79.301181
Adobe Product Improvement Program 8.1.0.23.48576
AdobePSL 79.118652415.1048828 79.118652415.1048828
Adobe Illustrator 1.01 vote -
Precision is broken for small strokes with Inside / Outside alignment enabled
Why this happen? if i put the stroke in the middle works fine but if i put the stroke inside this happens.
1 vote -
multi-GPU setups cause Illustrator to glitch out and become unresponsive
I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.
This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing…
4 votes -
1 vote
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"Export for Screen" default folder is one specific folder and wont change
When i use "export for screens" the default export location is one specific folder on my desktop, if i move that folder or put it in the trash, the default export location will change accordingly to "follow" the location of the folder.
This happens for all files, also if i create a new file. A screenshot of this phenomenon is attachedFor reference, im on MacOS Mojave 10.14 and (the newest) Illustrator (CC 2019) 23.0.6
small disclaimer, the problem might occur because my mac-user has a slightly corrupted file system, stems from changing the username and using a different adobe…
2 votes -
Expanding compound path causes a shift in the object shape
If I call Expand on a compound path, there is a shift in the width and height of the object. This seems to only be a problem when the stroke is in the center. If the stroke is inside or outside, there isn't a problem.
2 votesIllustrator can display width and height values respecting the width of strokes and effects, if you enable Use Preview Bounds option in Preferences > General. It also makes bounding box larger to fit them visually, hence the change in dimensions.
When it’s off, only geometric shape is taken into account, ignoring stroke width or effects.
When you expand the shape, the stroke is not a stroke anymore, but a filled path, that makes the overall group geometrically larger. -
UI bug occurring daily
Everyday after the most recent update I've been getting the bug where the user interface glitches as seen in the photo. The print dialog box also show completely blank until the mouse hovers over the buttons then only the button show up and the rest of the dialog box stays white.
4 votes -
User Interface slide scale not on my Illustrator 2019
Having issues with 2019 version while using hotdoor CADtools. Viewed great with 2018, but in 2019, it's too tiny to read. Solution I am given is to go to Preferences>User Interface and up the scale. And I'm shown the screenshot (attached) for the adjustment scale. However, my AI has the screen (attached) w/o any scale. Why is this? Running Windows 10 Pro / 64-bit. Screens are in set in Portrait mode w 1080 x 1920 res. Again, the CADtools worked great in 2018 Illustrator but not in 2019.
1 vote -
Applying 'line' freeform gradient crashes Illustrator
Trying to change any freeform gradient's 'Draw' setting from 'Points' to 'Lines' results in an immediate crash, no matter what shape it's being applied to.
I have uninstalled/reinstalled Illustrator multiple times, and completely reset all user configuration settings, and this behavior remains unchanged.
Illustrator version: 23.0.6
OS: macOS Mojave, version 10.14.61 vote
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