Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8307 results found
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AI CRASHING
How about you guys fix Illustrator so it doesnt ******* crash. ***-pirates.
1 vote -
Can’t create a new document, 'Page failed to load' error
I cannot start a new file, it says 'Page failed to load' and that's it
1 vote -
Scale Tool dialog shows random values when real-time drawings is enabled
To recreate is problem: First enable Real-time drawing. Then draw a box. With the Scale Tool window open, uniform scale the box 400%. Duplicate that box by holding down OPTION key while click and dragging the box. Click on the second box and open the Scale Tool window: when I do this I no longer see 400% in the scale percentage, instead I find completely random numbers and sometimes it selects non-uniform. This gets annoying after a while.
12 votesI am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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1 vote
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Save for Web locks and unresponsive
I've been encountering this issue for a while now.
Whenever I save for web and need to size up an image or the image is not done loading and I click save but then close the box, everything freezes and there's nothing to do, but to force quit.
I've attached a video of the issue
4 votes -
MY ENTIRE FILE DELETED
I've been working on something every important and Illustrator CRASHED. Deleted everything, even it was saved to a flash drive. I've even been working on it today and now it's gone. I am LIVID.
1 vote -
Scripting: move selection to layer doesn't work if layer is not visible
When moving selected elements to a layer, if that layer's visibility is set to false, it reports that it cannot move elements to a locked layer. However, it's not locked, it's just not visible. I do this all the time by physically dragging to a layer that is not currently visible. I was able to work around it by setting visibility to true, moving the elements, then making it false again, but it seems like a bug.
3 votes -
Icon enlarge for no reason
This has been a little bit of a problem. I have latest version of Adobe Illustrator version 24.1.2 running macOS Catalina 10.15.4. It a little annoying and I thought the next update would have solve the issue but it did not. Here is a bug that is strange. Thanks!
3 votes -
Saving recovered file causes Adobe Illustrator 2020 to quit
Illustrator unexpectedly quit which created some recovered files upon the reopening of the application. When trying to save this file, Illustrator quit again. This keeps happening and I am unable to continue with my work.
I tried updating Illustrator however the same issue is happening.
Operating system: mac catalina 10.15.3
Adobe Illustrator version 24.1.22 votes -
Common Dialog Boxes lag: saves each step from Dialog Box
– MacOS Mojave 10.14.1
– AI 24.1.2The problem appears in ALL dialog boxes in Illustrator: from transforming to changing colours.
For example I want to move my object 10px to the left. I open the Dialog Box, all the Positions are 0, Preview is on. I enter 10px, the object moves to 10 px. But, for example, that isn't enough for my artwork, and i'm entering then 12px instead of 10px, in the same dialog box.
And then the "magic" happens.
Let's say the original position of the object is 0. When I enter 10px, the position changes also…
2 votes -
"show images in outline mode" doesn't work (Document Setup)
Image doesn't show when option is on. It used to a while ago...
3 votesThis option only works when you are viewing your documents as outline using CPU mode only, not GPU. While this is a known problem, voting for this issue is important for the team to estimate the importance of this limitation.
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SVG bug with "use" element
Steps to reproduce
1. Open IllustratorBug.svg in Adobe Illustrator
2. Open the same file in Chrome or Firefox browser
Result: Illustrator displays the image incorrectly. See the attached files.Illustrator version 24.1.2
1 vote -
OS X 10.5.3 Illustrator loads up every time, with half my palettes off the screen. I can't access them or bring them back
OS X 10.5.3 Illustrator constantly loads up with half my palettes off the screen. I can't access them or bring them back. This makes Illustrator pretty unsuable
1 vote -
Escape Button and Arrow Keys not working with latest Illustrator 2020
This was a previous bug that seems to be resurrected: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35763892-escape-key-and-arrows-not-working-with-illustrator
Escape and arrow keys randomly stop working. If I close the application and restart it sometimes solves the issue, but I'd really like to not have to close everything down and start it all back up again every time it stops working 5 - 10 min into editing a document. :(
4 votes -
Ofset path bug in 24.1 version - horrible metric precision...
Problem with dimensions after using offset path. Just look - if you have square 100 x 100 mm, and want to make -4 mm offset path - new square is not 92 x 92mm, but... 92.0001 x 92.0001. This is nightmare. See attached. Adobe, I hope this bug will be fixed?
4 votes -
BUG: Envelope Distort (with Anti Alias option on) changes colour values of embedded images.
When trying to use Envelope Distort (eg Mesh) and the 'Anti Alias' option to maintain clarity, if the artwork features embedded images (eg a multichannel PSD that must be embedded for Envelope Distort action) it is clearly seen the results with and with AA active are different. Only without use of AA will the colour values remain faithful to the original pre-distorted image.
Whilst I would expect some changes along edges, etc. that would benefit the most from using AA, it is seen across the entire image. This is not correct and renders the Envelope Distort function unusable for these…
7 votesHi,
Thanks for reporting this issue, Illustrator team really appreciate this.
We are able to reproduce this issue and investigating it further.Regards
Ankit Goyal -
Exporting to PNG with smaller dimensions than artboard creates blurry edges
If you have an artboard, let say sized at 160x160px, and export down to 1/10th the size (e.g., 16x16px) the export will be blurred on both the Y and X-axis in Illustrator version 24.
I have attempted to uninstall Adobe (both with and without my preferences), I have attempted to change the the PPI/DPI settings as well. Nothing seemed to fix this.
The only workaround I can find currently is to reinstall version 23, which will soon be removed from the creative cloud.
4 votes -
Fonts are not refreshed when right sided metrics are changed
This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).
Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:
When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.
Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).
Issue happens in all…
7 votesHi,
Thanks for reporting this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.1) Kindly share both version of fonts at ShareWithAI@adobe.com .
2) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in subject of email.Regards
Ankit Goyal -
Can’t save Graphic Styles
I absolutely cannot save graphic styles I have created for the graphic styles library. The icon is blank and I cannot find any information for fixing this. I have looked at all the tutorials but this issue is not addressed. It is NOT WORKING!
1 vote -
Illustrator loses links to artwork that is renamed in library
When I rename a graphic I am reusing throughout my file, all links to that graphic are lost and when I try to copy layers containing those linked graphics, Illustrator reports the following errors:
- "the document contains pdf objects that have been reinterpreted"
- "an unknown imaging construct"
- "an unknown shading type"If I have many instances of that artwork in multiple layers, it takes a lot of time to have to find every single instance, delete it, drag the renamed graphic in, move it to the correct layer, resize and rotate, and reapply the styles I had…
1 vote
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