8070 results found

1. Can't preview new graphic assets in Libraries within Illustrator

   When I add a new graphic asset to an existing Library, I cannot get a preview of it until I restart the program. Instead, I get the animated square indicating that the preview is being generated, but it never refreshes. I often have multiple CC programs open, and the graphic is always immediately reviewable in Photoshop and InDesign, so this is limited to Illustrator in my experience.

   I am running Mac OS 10.15.1
   Illustrator 23.1.1

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   0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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2. Illustrator freezes after trying to paste an HD-picture from the clipboard into Area Type

   Trying to paste HD-picture from the clipboard in area type text block - Illustrator perceives the picture as a set of characters and can not cope with the amount of information.

   Expected result: The action should not have a visible result, or there should be a warning about an invalid action

   1. Open Illustrator
   2. Open some of HD resolution pictures (PNG, JPG) in the Illustrator
   3. Select the picture (CMD+A)
   4. Embed the picture if it is linked
   5. Copy the picture (CMD+C)
   6. Select the Text Tool, and make one-click anywhere in a workspace of the document to start a text block.
   7. Paste from clipboard (CMD+V)

   Result: Illustrator freezes. Force quit only possible.

   Trying to paste HD-picture from the clipboard in area type text block - Illustrator perceives the picture as a set of characters and can not cope with the amount of information.

   Expected result: The action should not have a visible result, or there should be a warning about an invalid action

   1. Open Illustrator
   2. Open some of HD resolution pictures (PNG, JPG) in the Illustrator
   3. Select the picture (CMD+A)
   4. Embed the picture if it is linked
   5. Copy the picture (CMD+C)
   6. Select the Text Tool, and make one-click anywhere in a workspace of the document to start a text block.
   7. Paste from… more
   2 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Selection is not visible in Illustrator 2020

   I just installed the latest version of Illustrator and it's pretty horrible to use. I cannot see the direct selection points on any object. I have tried toggling show bounding box and it doesn't make any difference. When an object is selected it is not highlighted so it's impossible to tell whether it is selected or not.
   I'm running on a PC with Windows 10.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,
   Apologies for the inconvenience caused to you due to this issue.
   We are unable to reproduce this issue in house.
   Can you help the Illustrator team to isolate this issue further so that we can nail this down?
   If yes, then please let me know the following:
   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
   2) Is this file specific or happens with any object in a newly created file also?
   3) Kindly share your preferences folder with us in a zip File
   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
   Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

4. AMD and new CPUS/GPUS realy bad with Overprint ON in Illustrator

   New CPUS/GPUS realy bad performance with illustrator.

   Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

   These are the new computers:
   -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
   -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

   After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

   How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

   I want Adobe to explain to me why a I7 6700 with a GTX960 and 16GB ram runs the same project, smoother than a 3000 euro state of the art computer????

   If i put the resolution of these PC.s to FHD, the program runs normaly, not faster, not slower, just plain normal.
   If i put the native resolution of the monitor wich is 1440p, Illustrator is simply a chunk of **** software unable to use that kind of native resolution without breaking itself apart, it is simply unusable in 2k.
   So.....solution, putting everything in 1080p.

   Great, so there is no real reason for people to buy high end computers to run the software fast, when in fact your software only uses 1 or 2 cores and 2 or 3 GB of ram and doesnt use the hardware available to do the work it is supose to do!!!

   We are in 2019!!!! The year 2004 was 15 year ago!!!!!

   I have 31 computers working with AI and the oldest computers are the ones who work best....this is just plain ridiculous and a total embarrassment for a company like Adobe to let this software run like this.

   Illustrator is a PRODUCTION SOFTWARE!!!!! We, at our company and tones of other people pay thousands of euros every year to be able to produce with Illustrator and the software is simply not able to keep up with todays demands for performance and productivity along with every version that comes out getting worse and worse and worse.

   PLEASE ADOBE adress the performance issues!!!!!!
   We do not need fancy features if the BASICS dont work at ALL!!
   We need AI to use the hardware it is given!!! so the better the hardware the better the software runs....this is simple!!!

   PLEASE work on the performance issues with AMD CPU.s(wich are a lot better now than intel) work on the performance issues with AMD cards(wich in mid range are BETTER than nvideas)

   You guys need to address everything related to performance with Illustrator.
   The program is starting to become trash and people are quiting Adobe becouse of this.

   PLEASE, address this issue.
   Thank you very much in advance.

   New CPUS/GPUS realy bad performance with illustrator.

   Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

   These are the new computers:
   -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
   -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

   After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

   How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

   I want Adobe to explain to me why a I7 6700 with… more

   10 votes

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   10 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. Not showing GPU

   GPU is selected to be used with AI 2020 (Nvidia GTX860) but in AI's prefs it shows Intel HD 4600 is being used!!!!

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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6. 'Preview' instantly applies effect or operation

   If I go to any dialogue box that has a 'preview' option, the effect is applied as soon as the box is checked. If I then click 'cancel' the effect is still applied. Altering the parameters applies the new value to the previously applied value.

   For example, I draw and box and open the Scale options. With 'preview' selected, I change the value from 100% to 200% and then to 150%. The box is scaled to 350% in total.

   Also, the Recolour Artwork box will only allow me to change a colour once. Again, applying the change instantly even if I choose 'Cancel'.

   This doesn't happen to a newly created document. But if I copy anything from a document where it is happening into a new one it will start to happen.

   MacOS 10.14.6
   Ilustrator 24

   If I go to any dialogue box that has a 'preview' option, the effect is applied as soon as the box is checked. If I then click 'cancel' the effect is still applied. Altering the parameters applies the new value to the previously applied value.

   For example, I draw and box and open the Scale options. With 'preview' selected, I change the value from 100% to 200% and then to 150%. The box is scaled to 350% in total.

   Also, the Recolour Artwork box will only allow me to change a colour once. Again, applying the change instantly even if… more

   2 votes

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Can't save illustration .278

   Cannot save any file, whether it is .ai or any other format. cannot export any format either. Keep getting error that says "Can't save the illustration. .278"

   4 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Could not 'crop image'

   • Catalina 10.15.1
   • Illustrator 2020 latest version, 24.0??

   Could not use the cropping tool to crop the image.

   2 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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9. Save now takes longer in updated 2020 version

   When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.

   107 votes

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   127 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
   Merry Christmas & Happy New Year 2020.

   We have tried to address this issue in our beta build of 24.0.2.
   Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

   Please do let us know if this issue is resolved for you or not.

   With Best Regards,
   Illustrator Team

10. Object Selection by Path Only broken with symbols

    In Preferences, under Selection and Anchor Display, check Object Selection by Path Only.

    Create or open a document.

    Drag a symbol out of the Symbol panel. Choose one with a large filled area.

    Zoom in on the symbol.

    With either of the 3 selection tools, drag over a filled part of the symbol. Do not drag over any paths.

    It doesn't matter whether you're viewing in Outline or Preview.

    The symbol becomes selected.

    It should not become selected due to the prefs option noted above.
    It worked correctly in v22 & CS6 etc. It's been close to a year with this problem.

    Please contact me if you do not understand any details.

    Running Windows 10.

    In Preferences, under Selection and Anchor Display, check Object Selection by Path Only.

    Create or open a document.

    Drag a symbol out of the Symbol panel. Choose one with a large filled area.

    Zoom in on the symbol.

    With either of the 3 selection tools, drag over a filled part of the symbol. Do not drag over any paths.

    It doesn't matter whether you're viewing in Outline or Preview.

    The symbol becomes selected.

    It should not become selected due to the prefs option noted above.
    It worked correctly in v22 & CS6 etc. It's been close to a year with… more

    2 votes

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11. Importing: An unknown error has occurred.

    Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.

    1. I am on Mac OS10.14.6 and AI 24.0
    2. File import, select file, checking import options, selecting which page/artboard and the place.
    3. It should place the art but
    4. instead deadlocks you from importing any files of any type after that without a hard reboot.
    1 vote

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
    ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

12. Free Transform Tool is broken and AI Program issue while closing - 2020.

    • 

    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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13. AI 24 freezes on startup (Mac OS Catalina)

    Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

    1. I'm running Catalina 10.15.1 and Illustrator 2020.
    2. The applications is installed and launched
    3. I expect the app to open
    4. It freezes upon startup

    I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

    I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

    The bug seem related to not being able to initialize the Home Screen properly.

    I have already gone through steps of trashing preferences, etc. according to Technical Support.

    Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

    1. I'm running Catalina 10.15.1 and Illustrator 2020.
    2. The applications is installed and launched
    3. I expect the app to open
    4. It freezes upon startup

    I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

    I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

    The bug seem related to not being able to… more

    7 votes

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Mac OS Mojave and new Illustrator 2020 - keeps indicating links are missing when they are not
    3 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Unable to scale a specific object

    I am unable to scale one of the objects (letter P) in the attached file. Please advise. Thank you.

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    2 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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16. Copy objects from Illustrator to Photoshop

    I'm not able to copy objects from Illustrator (2020) to Photoshop (2020).

    I work on a mac OS High Sierra 10.13.6

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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17. Illustrator Gradient looses blending when copied and pasted.

    Trying to copy and paste a design with a gradient on it, And the gradient apears chunkier and sharper when copied into a new canvas. If i copy on the original canvas its fine, but not on a new one. Ive checked the grain values and opacity and they are all the same. Wondering if any one has a sultion to fix this bug?

    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Effects Preview Checkbox Has No Effect After First Check

    Version 24.0 (64-bit)

    When applying an effect to a path in Illustrator, checking the "Preview" checkbox will preview that effect, but unchecking the box does not return the path back to its original shape. To test:

    Use the pen tool to draw a multi-segment shape.
    Select the shape
    Click Effect->Distort & Transform->Roughen
    Click the Preview checkbox (the effect should be applied)
    Click the Preview checkbox again (the effect will not be removed)

    I've tested this with most of the previewable effects in the Effects menu and they all behave the same.

    • 

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    13 votes

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    Need More Info  ·  7 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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19. keeps freezing..brush, text tools

    ai 2020 just downloaded keeps freezing...windows 10..nonsense..after paying all this money..everytime I use it it freezes..this is a brand new laptop I bought just for this...1tb/ 256 ss drive..nonsense

    2 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. UI goes crazy after Separations View and 'Clinging' bounding boxes?

    Hi

    Have a couple of bugs which constantly keep cropping up.

    1. When using the Separations Preview, after turning it off again, I get white lines over the screen when scrolling around the page. The more I scroll, the more appear. I can rectify by floating the window, but that's not really a 'fix'...

    2. Randomly/Occasionally I get a bounding box which 'sticks' to one item on the artboards – so whatever obect I select, the selection/bounding box will highlight both that and other object. Seems to randomly un-stick itself, but usually only sorted by closing the file.

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    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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