Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8132 results found
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cmd+shift+n doesn't create new folder in Finder-Save-Dialouge anymore after last update
When you save a file (save as, save, save copy, ...) you can not create a new folder via cmd+shift+n anymore after the latest 24.0.1 "bug fix update" which I received today.
Please fix this again!
(Mac OS 10.13.6 / Illustrator 24.0.1
39 votesI am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Radiobox on the Symbol options behaves inverse to the expected using the keyboard arrow keys
See the attached image, notice that Symbol Type is set to Dynamic Symbol. If you wanted to change it to Static Symbol using the keyboard, you'd expect to press down on the arrow keys, correct?
That does not work, instead you need to press UP on the keyboard arrow keys, which is the exact opposite of what you'd expect.
1 voteDoesn’t seem to happen anymore, and the Down arrow toggles the option is expected.
If it still happens for you — please comment back.
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The hinting not applied when export to JPG with anti-aliasing set to Hint in "Export for screen"
When exporting a JPG using "Export for screen", the hint information applied in the anti-aliasing setting is not applied and the expected output cannot be obtained.
environment / OSX10.13.6/Illustrator ver.24.0.0
Step to reproduce.
1. Files -> Export -> Export for screen
2. Set the Format as "JPG 100" and click the Preferences icon.
3. Choose "JPG100" and set the Antialias as "Hint".
4. Click apply and export.Result : The Hint no applied.
We need to get correct images like Illustrator ver.23.
Workaround
Use another functionality such as "Save for Web" or use Illustrator ver.23.6 votesDisabling 'Export in Background' in Preferences > File Handling helps to workaround the problem (until the actual fix). Make sure you enable 'Art Optimized (Supersampling)' as an anti-aliasing option in Export for Screens settings as well.
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Metadata title isn't saving (24.0)
When I save an illustrator file, it's stripping out the specified metadata title and replacing it with the filename upon re-opening the file. Even if I re-enter the info in Bridge, when I modify & save the file in Illustrator, it reverts to the file name.
When I export the image though, it attaches whatever title is showing in the file info panel in Illustrator, regardless of whether it will "stick" after closing or not.Also to note, if I enter info into other fields it seems to work fine. It's only the Title that is being overridden.
6 votes -
Place returns to the wrong folder
In previous versions of Illustrator, the place command would return to the folder containing the last placed file (say the Worker folder). For example, If I place an object and then save to a different folder (say the Finals folder), the next time I go to place, it takes me to the Finals folder rather than the Worker folder. Not sure when this broke/was changed, but would appreciate getting this function back.
1 vote -
Illustrator v 24 asset export bug with sizing incorrectly
asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:1. Kindly provide the test file via File→Package which you are trying to export in illustrator
2. Size at which it was exported
3. Any Specific format which was used to export viz. PNG,JPEG
4. Any Anti-aliasing option used during export
Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team -
The operation cannot complete because of an unknown error. [CANF] when copying objects
I have a random bug on Illustrator 24.0 (Windows 10). The operation cannot complete because of an unknown error. [CANT] error message repeats when I trying to copy and paste objects, especially outside Illustrator. Paste command is unabled and I got this message. I try to delete preferences and restert the computer, at first nothing happened, after one more restart it works. I dont really know what the **** is this
1 vote -
CD Printing problem (media selection)
Illustrator 24.0 doesn't set media type properly. On Epson L805 printer selecting CD/DVD media prints on A4 plain paper instead. This bug appears recently. Other apps, like Affinity Designer prints from the same .ai file without any problems on choosed CD/DVD.
BTW: Great idea how not to offer support: let's ask users to vote if bug should be fixed or not...
1 vote -
Transform Again (Crtl D)
"Transform Again" often doesn’t work on more complex objects.
1 vote -
Letter Spacing
Open Type Letter Spacing doesn’t work properly. If I enable "all caps" the (usually ******) spacing is not applied.
3 votesThanks for reporting this issue. We are able to reproduce this at our end and the issue is currently under review.
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Problem recording on the server
On some files with the 2020 version of Illustrator only I have this error message:
"The specified network location is not available."
iMac 27 'of 2015 in macOS 10.13.6
Mac mini server late 2014 macOS 10.12.61 voteHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Are you able to install Illustrator 2020 (24.0.0 or 24.0.1) on Mac OS 10.12.6?
2) kindly provide Illustrator Version you are using?
3) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team -
Drag and Drop image from Illustrator HTML5 extension to server/Desktop is not working on MAC OSX
Adobe Illustrator CC 23.0.3, Mac OS 10.14.6(Mojave)
Step To Reproduce issue:
1) create one HTML5 extension.
2) Display images on extension(you can display images from you local disk with html tag <img>)
3) try to drag & drop image from extension to Browser/desktop(on browser you can use google image search dropbox).
Expected Result : Image should be dropped at google image search/desktop(In html cep cookbook clearly mentioned that drag & drop between extension and browser/desktop supported).
Current Result : Image is not getting dropped.
Note: same use case is working fine on windows os
Attached video:
3 votes -
Scroll on hover over unselected tools or library panels not working in 2020 release.
Prior to the 2020 release of Illustrator, when I was working in a document (with my various tools panels and CC Library panel docked to the side of the page) I could have my artboard/artwork selected and hover my mouse over a tools pane or library and scroll to see my options (without clicking to select that pane.) Now it doesn't seem to work anymore. I have to click on whichever tools pane or the library pane to activate it before I can begin scrolling through the options. It may not seem like much of a bug, but it actually…
4 votes -
crashing
Crashes when opening preferences. Slow overall (and non-responsive) performance on a brand new Mac. 2020 Illustrator is beta garbage and does not run dependably. InDesign is just as bad.
3.6 GHz Intel Core i9
32 GB 2667 MHz DDR4
Radeon Pro 580X 8 GB
10.14.6 (18G103)1 vote -
Export for screens > SVG Exports only some of the artboards.
MacOS Mojave 10.14.6
Illustrator 24.0When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.
Is there any workaround for this bug?
UPDATE: It exports all the artboards but it takes a long long time. Is it normal?
Thanks
1 voteHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Is this Issue still happening on your machine?
2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Only one backstep at a time possible
ai lets me backstep only once or twice bevore stalling. After ca. 2 minutes another backstep is possible. Sometimes several backsteps are possible but it will stall from time to time. If I wait, it will recover, but it's impossible to work in this way.
Is there a solution to this?
I'm on a Mac Pro 12core late 2013 and OS X 10.14.61 vote -
Ai 2020 Crashes when trying to place a file from a Zip directory
When trying to place an asset that is inside a Zip directory, Ai 2020 will crash and require a restart. This is on a Windows system with the latest illustrator 2020
1 vote -
2 votes
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Can't export image
If i want to export an image legacy the application said that it can't find the file
1 vote -
Average Path Behavior changed in Illustrator 2020
It's pretty simple. Press the key command for Path/Average. The dialog pops up. Options are Both, Horizontal, or Vertical. The way it used to work was that you could press the cursor key on your keyboard for up, just once and it would land on vertical. Press again for Horizontal. But in 2020, it's different. Press "up" arrow once for Vertical. Press again and it remains on Vertical. Cancel the whole window and start over. Now, instead of pressing the up arrow, press the down arrow once, and it lands on Horizontal. Press again and it stays on Horizontal. So…
2 votes
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