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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Start screen shows "Welcome to Photoshop" 🤷

    Title says it all!

    Illustrator 28.1
    MacOS Sonoma 14.1 (23B74)

    1 vote
    0 comments  ·  Launch  ·  Admin →
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  2. Drop shadows appear lighter in v28.1

    Drop shadows appear lighter in version 28.1 compared to previous versions.

    Applying a drop shadow and opening the same file side-by-side in two versions makes this clear. Both shadows have the same settings, files have the same colour settings and profile, and are displayed on the same monitor.

    The example images show version 28.1 and 27.9, but the change is evident between 28.0 and 28.1.

    11 votes
    12 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  3. レイヤーのロックをはずしても、外れてないエラー

    レイヤーのロックをはずしても、外れてない時がある。ロックを外した後、オブジェクトを触ろうとすると触れなくて、レイヤーをチェックすると、ぱっとロックマークが復活するエラーがある

    1 vote
    2 comments  ·  Layers  ·  Admin →
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  4. Dimension Tool Options dialog always uses points for Offset and Extension fields, even though document units differ

    Dimension Tool Options respect my chosen Type and Stroke units, but ignore General units, when I open Options dialog or Properties.

    If I choose, say, millimeters for my document, I want to define offsets end extensions in millimeters as well, not points.

    Does not help if I set these in Document Setup as well.
    Please make these consistent!

    6 votes
    0 comments  ·  Tools  ·  Admin →
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  5. Adobe Illustrator 28.1 creates a pdf where the colour space of the custom profile is incorrect

    Hello,

    Yesterday, after installing the new Adobe Illustrator update to version 28.1
    the error I reported earlier came back.
    When saving a file with a custom profile
    to PDF-X4, the Output Intent profile is incorrectly saved.

    I have already reported this bug in this thread, which occurred with version 17.8.1 in this thread: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47158804-adobe-illustrator-27-8-1-creates-a-pdf-where-the-c

    Video of the error here: https://youtu.be/DAEHEL4xT4o

    Original AI File - https://1url.cz/buDu7
    PDF created in AI 28.1 - https://1url.cz/auD1t (Adobe Acrobat opens with the error "An error occurred while processing the page. Erroneous color space")

    PDF created in AI 27.7 - https://1url.cz/LuD1M
    Icc profil - https://1url.cz/CuD1u
    Adobe…

    2 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Compound shapes don’t divide objects below

    2 votes
    7 comments  ·  Pathfinder and Compounds  ·  Admin →
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  7. macOS --> AI --> Alle Werkzeuge --> Crash

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  8. 'Photoshop.jsx' script error when Illustrator launches

    1. windows 10
    2. 28.0 (64-bit)
    3. non.
    4. wish to solve it.
    5. uploaded.
    1 vote
    0 comments  ·  Launch  ·  Admin →
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  9. Swatches panel does not remember the size of chips when toggling List / Thumbnails view

    When I choose to display Large Thumbnail View in Swatches panel’s flyout menu, I expect Ai to respect my size choice and remember it, when I use the two buttons in the panel itself to switch List / Thumbnails modes.

    Instead, Illustrator forces it to Small (which can be OK, since I never chose the List to be large) and does not even remember my previous choice when I switch back (which is totally not OK).

    See the GIF, please.
    Love and honor user data. This is what we use the app for — to create data. This includes not…

    7 votes
    1 comment  ·  User Interface  ·  Admin →
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  10. Fix rich tooltips causing screen flickeringin still in 28.1 64 bit win 11

    Please fix rich tooltips. they still keep flickering the screen completely when the pop up. User fix is to turn rich tooltips off in prefernces.

    0 votes
    2 comments  ·  User Interface  ·  Admin →
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  11. Making adjustments to a value within a panel's field, either through a scroll wheel or a swipe up/down gesture, operates inversely.

    1) Click on a field with a certain value in a panel (e.g., "Keyboard Increment" value in the "Properties" panel).
    2) Scroll up or down to adjust its value.
    3) Scrolling up will result in decreasing the value.
    4) Scrolling down will now result in increasing the value.

    This is counter intuitive. It should work vice versa. Scrolling UP should INCREASE the value, and scrolling DOWN should DECREASE it.
    Please, fix it.

    2 votes
    9 comments  ·  User Interface  ·  Admin →
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  12. AI CC V 28.1 Windows 10 Extrusion (3D and materials) no more working for some objects

    I am no more able to complete the extrusion of a disc object for which I previously removed parts of it using the pathfinder substraction tool. Substraction is working well, but extrusion is not. Once started, the extrusion process does not complete. I had to revert to Illustrator 28.0 to make it work.

    1 vote
    5 comments  ·  Pathfinder and Compounds  ·  Admin →
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  13. All files appear pixelated when opened

    AI was working fine yesterday. Now no matter what file I open, all of the graphics in the file are pixelated. Need help in fixing this.

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. The small Generative AI marketing window won't close.

    When starting work this morning, a small marketing window popped up inviting me to try Generative AI. I click on the little X in the upper corner but it wouldn't close without restarting Illustrator. These marketing windows are interfering with production and are useless, please stop using them.

    20 votes
    6 comments  ·  User Interface  ·  Admin →
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  15. 'Crop Image' shows incorrect dimensions

    When you crop an image, the 'Crop Image' function displays the final dimensions.

    However, these dimensions are wrong.

    It seems that 'Crop Image' is showing the dimensions rounded to the whole number, without actually cropping the image to a whole number.

    Crop Image should display the correct dimensions, otherwise this function is useless.

    2 votes
    0 comments  ·  Other...  ·  Admin →
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  16. Opening file doesn't show canvas until minimize/maximize app window

    The welcome screen options to launch recent files look fine. But it can take a few double clicks to actually open the file. And when it does open, it looks like it freezes (but doesn't freeze) but it shows the UI but where the canvas should be still shows the welcome screen. No matter whether I wait a few seconds or a few minutes, to see the canvas, I need to click the maximize/restore button to shrink the window. The app has to adjust the UI and canvas for the smaller window and starts showing the canvas.

    Screencast of the…

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  17. OSX Sonoma 14.1.2 closes Illustrator 28

    I searched and couldn't find this issue. Currently using OSX 14.1.2 on a MBP.

    16-inch 2021, M1 Max, 64GB mem, Sonoma 14.1.2

    I keep getting the following error from the OS:

    "Updated required for "illustrator"
    This version of "illustrator" is not compatible with macOS 14 or later and needs to be updated. Contact the app developer for more information.

    FWIW, this happened on the 2023 version of ai as well, so I updated it to the latest 2024 just to be safe. I'm still getting the above error though, which is funny because there's nothing I could update to. So…

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  18. PDF live text strings are broken into individual character groups

    Operating system: Windows 10
    Version: Illustrator 28

    When importing PDF files into Illustrator, some live text strings are broken up into individual characters inside group layers.

    The same text strings are not broken if the PDF is opened in Adobe Acrobat.

    2 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  19. Screen glitching when moving cursor

    Any idea what's going on here? Whenever I open older files to edit information I'm getting a strange glitching when moving the cursor. It doesn't matter if I switch to Overprint or Preview - the issue immediately comes back. I've also Quit and Restarted and the problem still persists.

    Running 28.0 on macOS Ventura 13.6.1

    So, so bored of these constant issues when updating your software.

    1 vote
    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. Distribute Spacing options not available in keyboard shortcut list

    When the Distribute Spacing options were added to the Align panel, they were not added to the Keyboard Shortcuts panel. They remain unavailable in v28.0.x. This is an oversight, obviously, that should not be hard to remedy but will make life much easier for those of us who rely on kbscs and/or auxiliary devices like Stream Deck, Logitech G-keys, or Xencelabs' Quick Keys, etc.

    17 votes
    2 comments  ·  Align, Distribute  ·  Admin →
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