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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7711 results found

  1. レイヤーの前後関係を無視して”線”が表示されます。書き出し後も問題あり。

    レイヤーの前後関係を無視して”線”が表示されます。(画像参照)

    プレビューの問題かと思い、書き出してみましたが書き出し後も線の表示に問題があります。

    制作の都合上、表示-アウトラインを多用し切り替えて表示します。
    単なる処理負荷によるものかと思いましたが、今回2度目だったので報告させていただきます。

    以下してみたことです。

    [→再度、開き直してみる]
    開いてすぐは正常に表示されます。ひとつでもオブジェクトを操作すれば問題が発生し、レイヤーを無視した表示になってしまいます。

    [→別PCで開いてみる]
    クラウド共有したデータを別デバイスで開いた際も問題が見られます。

    [個人的な解決方法]
    オブジェクトを別ファイルにコピーし直して解消

    Adobe Illustrator2023 27.2
    MacBook Pro 2019 15inch MacOS Monterey 12.5
    iMac 2014 MacOS Big Sur 11.6.8

    よろしくお願いします。

    1 vote

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  2. Library not updating once stock asset is purchased

    I have had a recurring issue for at least 18 months now (and across several updates of Illustrator). I use previews of stock images on drafts of layouts and then when I purchase the chosen image - clicking on the cart icon on the image in the Library panel, completing purchase - the preview image does not updated to a licensed image. I have to go into my account via a web browser, navigate to licensed images, download the file and manually drag it into my library. The cloud icon at the bottom left of the Library panel says it's…

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  3. replace spine grey out

    I drew a blend gradient object and then drew a wave line by pen. When I tried to use the "replace spine under object" to transform the color gradient of object to the wave line, the option of "replace spine" has been grey-out. I have already selected both the gradient object and the wave line. Please advise.

    1 vote

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    1 comment  ·  Blends  ·  Admin →
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  4. Outline 0.001pt isn't even - Laser doesn't understand path

    When we use an outline of 0.01pt the path is even, when we decrease the path to 0.001pt for the laser to understand we get an uneven line. How do we fix this?

    1 vote

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  5. 「レビュー用に共有」で塗りがネガポジ反転する。

    「レビュー用に共有」をしたときリンク先で表示されるドキュメントの塗りや線の色がネガポジ反転してしまいました。
    色々と試してみたところ、カラー絵文字フォントが原因のようで、アウトライン化したら正しく表示されるようになりました。
    アウトライン化前とアウトライン化後のファイルを共有しておきます。
    (正しい塗りの色は青です)

    こちらはリリース版(27.4.1)、プレリリース版(27.6)どちらも再現しました(Mac OS、Ventura)。
    Windows11のリリース版も同様です。
    いずれもブラウザはChrome。MacはSafariでも試しました。

    (OL前)
    https://assets.adobe.com/id/urn:aaid:sc:AP:732874d8-0430-4c13-9192-d37ab593bccc?view=published

    (OL後)
    https://assets.adobe.com/id/urn:aaid:sc:AP:ed7bc20e-22f2-4ef3-b6ec-b644ddc126d7?view=published

    2 votes

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  6. join tool crash

    Join Tool Complete Crash!

    It happened twice and the second time around the recovery file was lost! Everything done to that point was lost! It's so irritating I can't believe it!

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  7. I can't scale objects, neither with basic arrow tool, it feels like this one is the same of the white arrow.

    I can't scale objects, neither with basic arrow tool. It feels like it's the same of the white arrow. I tried changing area's work, illustrator version, but nothing happens. It just doesn't work, shift + click doesn't scale any object, nothing happens when i click on the angle, it only shows me the anchor points just like the white arrow...

    2 votes

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    3 comments  ·  Tools  ·  Admin →
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  8. Visual glitch

    White patches on screen when working on full pack layouts. To remove it and view the artwork correctly, Overprinting Preview has to be turned on, but it makes working slow.

    1 vote

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  9. [ExtendScript] Incorrect paragraph count when linefeeds are used.

    MacOS 13.3.1, Adobe Illustrator 27.4.1

    To see the issue, run this script:
    ```
    (function () {

    var doc = app.documents.add();
    
    var tf1 = doc.textFrames.add();
    tf1.position = [100, 100];
    tf1.contents = 'Paragraph one\u000DParagraph two';
    
    var tf2 = doc.textFrames.add();
    tf2.position = [200, 100];
    tf2.contents = 'Paragraph one\u0003still paragraph one';
    alert('Paragraph counts\n2 paragraphs: ' + tf1.paragraphs.length + '\n1 paragraphs with forced line break:\n ' + tf2.paragraphs.length);
    

    })();
    ```

    I expect the left text frame to have 2 paragraphs and the right text frame to have 1 paragraph, but the right text frame is incorrectly shown to have 2 paragraphs.

    This discussion revolves around…

    3 votes

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  10. [ExtendScript] Line feed \u000A character assigned to text contents is converted to carriage return

    MacOS 13.3.1, Adobe Illustrator 27.4.1
    Also reported on Windows same version of Illustrator.

    Steps to reproduce.
    To see problem, run this script
    ```
    (function () {

    var doc = app.documents.add();
    
    var tf1 = doc.textFrames.add();
    tf1.position = [100, 100];
    tf1.contents = 'Break\u000Ame.';
    alert('Linefeed (10)\n charCode = ' + tf1.contents.charCodeAt(5));
    
    var tf2 = doc.textFrames.add();
    tf2.position = [200, 100];
    tf2.contents = 'Break\u0003me.';
    alert('End-of-text (3)\n charCode = ' + tf2.contents.charCodeAt(5));
    

    })();
    ```
    I would expect the text on the left to have a line feed (u+000A) character, but it is converted to a carriage return (u+000D).
    The text on the right is a workaround,…

    4 votes

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  11. export

    hi all,
    when i dragNdrop a vector group in the window "export files", illustrator add big space at the top and at the right of the vector group. On hard drive, i obtain a big picture with a lot of space.
    After several tests, the window "export for files" exports correctly artboards but no files !!??
    I use in this picture, deform texte with a vector behind.
    i install the last version of illustrator.
    i work on OSX Monterey.
    bye

    1 vote

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  12. Resaving a file that is being currently saved makes it loose changes

    Steps: Save and Save As

    While the file is processing the save, if you save a copy or with another name, the changes made in that initial save are completely lost (in some update this problem appeared, in the past it was not like that).

    Illustrator 25.4.8
    Mac OS 10.14.6 (18G4032)

    1 vote

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  13. EPS color bug

    Adobe illustrator keeps changing the colors of .eps images that I link. Both profiles are set to RGB so that should not be a problem.

    See also: https://community.adobe.com/t5/illustrator-discussions/adobe-illustrator-changes-colors-in-linked-images/m-p/13733239

    3 votes

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  14. previewing incorrectly

    our logo is a mess after I rotate it.

    it never happened before,

    since I update the newest version it start happening.

    please fix this. thank you.

    my illustrator version is 27.4.1

    1 vote

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  15. Still unable to handle screen magnification in Windows

    When opening Illustrator 2023 on my 4K monitor with a 1080p monitor also attached, in Windows 11, most of the opening dialog is scaled way off the screen. There is no way to drag the window far enough up to get to the Cancel and Close buttons making it virtually impossible to start a new document. This is another example of how poorly illustrator deals with screen magnification and high resolution monitors. Trying to open the window on my 1080p monitor is significantly worse.

    1 vote

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  16. Problem with mouse wheel when switching applications with ALT+TAB Windows

    When switching from Illustrator to another application with the key combination ALT+TAB, using the mouse wheel (e.g.: zoom) no longer works correctly. The application must first be minimized and then maximized again for the Maurad to function normally again.

    Beim Wechel von Illustrator in einer andere Anwendung mit der Tastenkombination ALT+TAB funktioniert das Verwenden des Mausrades (z.B.: Zoom) nicht mehr korrekt. Die Anwendung muss erst minimiert und dann wieder maximiert werden, damit das Maurad wieder normal funktioniert.

    1 vote

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  17. Slow opening of Illustrator.

    I have had the following problem for a few years now (therefore different versions of Illustrator, let's say from 2020-2023).

    When I start Illustrator, opening the first (I specify the first) document that is an Empty table or an already existing document that Ai takes an exaggerated amount of time! Then, after this step, the other documents are opened in normal times.
    This happens to me from different versions of the software, and it also happens if I close the software and restart it to open a document, or if I start Ai after restarting my computer.

    the hardware is…

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  18. text deleted and exporting empty

    This happened some time ago but this time I need and explanation from Adobe. I exported this file yesterday and it worked perfectly. I opened today and some text is removed as you see in the image.
    When you export to PDF, some pages (that look ok, just with removed text on Ilustrator) look completely empty, other pages hace some elements missing.
    When you try and save the ilustrator file it shows the error you see.

    I cannot share the ilustrator file since its sensitive infomation but sent screenshot. If someone from Adobe send me an email to marcos@mercadoglobal.org to…

    1 vote

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  19. png export fails

    Illustrator 2023 crashes almost every time I try to export my work into a .png file

    1 vote

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  20. Modification manuelle bloc texte/image

    Impossible de modifier les blocs manuellement avec la souris-flèche noire.
    J'ai quasi tout essayé (mise à jour, redémarrage, désinstallation, etc.)

    1 vote

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