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Illustrator (Desktop) Bugs

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  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7711 results found

  1. Pencil Tool - unknown error - Illustrator 27.5

    Whilst working and switching to the pencil tool I get an unknown error warning, and have to quit the program to try and fix it.

    5 votes

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    3 comments  ·  Tools  ·  Admin →
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  2. Object editing actions stop working

    Some actions stop working without reason. Sometimes I can't rearrange objects or even duplicate. That includes the Keyboard shortcuts for those actions. I need to restart Illustrator for it to work again.
    I work on Macbook Pro 14" M1 Pro

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  3. Illustrator 2023 - 27.5 Arabic Right to left alignment issue

    Hi, I am using illustrate 2023 [27.5] / MacOS Ventura 13.3.1 - Mac mini M2 Pro. Here we are facing an issue in Arabic text alignment. As per your help, when we paste Arabic, it detects automatically the language and when we select the language alignment and orientation would change according to the language. But here, even if we select the above steps the orientation remains exactly like English. Older versions we had a manual text orientation [Right/ Left] tool on the bottom side of Paragraph settings box, now only "Hyphenate" is available. Attached screenshot of the same. In the…

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. PDF export misses

    After performing "Save a copy" and choosing the PDF, the PDF created does not contain all the art of the artboard. It seems random with no consistency as to what is affected.

    - Sometimes ungrouping helps, 50%. Most often I have to delete the art and replace it.
    - Could even be the same art that appears on another page, so its not errors in the art.
    - Could be copy or vector work.
    - Does not matter if its save as smallest size or other size

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team would need the test file you can reliably reproduce the problem, the steps to reproduce it, the exact OS specs and the version of Illustrator used. A video can also help to study the issue.

    If you can share the file publicly — please attach it in the comments. If if you are not allowed to do so or you do not want to make it public — you can send it over to sharewithai@adobe.com

  5. Artboard Snapping is broken when creating a new artboard

    If you're creating a new artboard, you can snap the edges of the artboard to previously created artboards.

    However, if you hold SHIFT to constrain proportions (handy if you're making social size assets for example), the snapping no longer works, even though you'll still see the snapping points.

    Furthermore, when you constrain proportions, the artboard location will be a decimal point, meaning if you Export For Screens, you'll get extra pixels added to your artboard thanks to a different unrelated illustrator bug.

    Video attached.

    AI version 27.5
    MacOS Ventura 13.2.1

    3 votes

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    2 comments  ·  Snapping  ·  Admin →
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  6. Can NOT see what is selected!

    Selecting an Object or text no longer gives any indication that it is selected! No handles, no highlighting. I updated to 27.5 and it seemed like it worked for a few clicks, but has reverted back. I can't see that it is a setting, and can't seem to get the expected behavior back. It is ridiculously difficult to work on a file when you have to just assume something is selected!!

    1 vote

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    0 comments  ·  Selection  ·  Admin →
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  7. Using Color Guide causes Illustrator to crash

    When selecting a harmony rule in the "Color Guide" window Illustrator crashes time and time again. I'm running Illustrator v.27.4.1 on an M1 running Ventura 13.2

    1 vote

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    3 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  8. illustratorだけ正常にフォントが表示されない

    TTEditで自作したフォントを10個インストールしましたが、Turetypeの日本語フォントのみillustratorでだけ表示されません。フォント名は連番で作成していますが（例：WA-01、WA-02など）環境にないフォントとしてフォントファミリーとして認識してしまします。
    手動でフォントを変更することは可能ですが、他のPCでは同じフォントと認識しません。
    Excelでは表示されます。

    PC：Windows10 21H2
    illustrator：26.0、27.0どちらでもダメでした
    実行：フォントリストの再作成、フォント名の英語表記ON/OFF、環境設定ファイルの再作成、Adobeのログアウト、PCの初期化、日本語IMEの旧バージョンON/OFF、Adobeの必須ファイルへ直接フォントファイルを入れてのインストール、Windows/Fontsへコピーしてのインストール

    いろいろ試しましたが変わりませんでした。
    PCも変更してみましたがダメでした。

    まず、フォントリストが削除出来ませんでした。
    （写真参照）

    解決策があれば教えていただきたいです。
    よろしくお願いいたします。

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  9. Bitmap images change color

    I'm using Illustrator 27.4.1 on Mac OS Ventura 13.2, but I've had this problem for several years.

    I link to 1-bit BMPs and color them with a swatch.

    When I have multiple BMPs using multiple colors, the preview will often change to one of the other swatches. It does not export this way, but makes it a challenge to design.

    The fill color is still displayed in the toolbar correctly, but previews incorrectly until I swap the fill and stroke color twice. When i click somewhere else it will change again. In the screen recording, the bottom bmps should be…

    1 vote

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    1 comment  ·  Images, Links  ·  Admin →
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  10. Illustrator turning PNG images yellow/purple / inverted

    Running Illustrator 27.4.1 on Mac OS Ventura 13.2.1.

    Having this issue with clear PNGs on Illustrator. The PNGs look okay when placed on the file. Upon re-opening of the file, all of the clear PNGs have turned negative, having a purple filter/yellow background.

    4 votes

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    1 comment  ·  Images, Links  ·  Admin →
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  11. Hiding a layer doesn't hide the guides

    Since the Update 27.5 of Illustrator CC all guides oaf any file are showing whether or not their parent layer is visible or not. In my Graphic template i have a base layer for guides of different target sizes, areas and columns which are organized on named layers for each type of guides to easily show/hide them.
    since the the last update (27.5 AI on macOS) ALL guides are showing up whether or not the layer containing these guides is hidden or shown which results in showing all guides for 4, 5 and 6 column layouts as well as all…

    7 votes

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    4 comments  ·  Layers  ·  Admin →
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  12. Save As dialog is too large and empty

    When I click save as the window is so large i cannot see the UI. I have checked the settings for the UI size and it is set to small. I also checked with multiple other screen resolutions and nothing could remedy the problem.

    Windows 10
    Intel(R) Core(TM) i7-7560U CPU @ 2.40GHz
    Intel(R) Iris(R) Plus Graphics 640
    16gb RAM

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  13. Lost partial fraction capabilities for OpenType

    It seems that Illustrator has lost partial fraction OpenType capabilities recently. I was able to create various types of fractions using the 'Fractions' option in the OpenType menu. As of recently, this capability has since been limited to basic fractions (1/4, 1/2, 3/4).
    Just to note that I did not change the font. I've been using the same font in both cases (Myriad Pro).
    Currently on Illustrator 2023 (Ver. 27.5).

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  14. Move (Enter) doesn't copy the first time it's selected

    When moving using the enter shortcut and hitting copy. It fails the first time and doesn't do anything. but the same input works the second time See attached video.

    4 votes

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    1 comment  ·  Tools  ·  Admin →
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  15. Grüner Ampelpunkt

    mit dem Grünen Punkt oben links im Fenster (Ampel) lassen sich 2 Apps, Illustrator und InDesign, nicht mehr vergrößern und zurück. Geht nur noch groß zu stellen aber nicht mehr zurück.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  16. Illustrator 2023 opening file crashes when there is a broken link (usually with effects applied)

    OS: Window 10
    Ver: Illustrator V27.4.1

    When I open a saved file on other machines (Same OS and Version),
    sometimes the link files are broken. However, the problem is Illustrator will crash when I click cancel on the relink pop-up window. And if the file has objects that have effects such as drop shadow/ outer glow, etc. applied. The rendering effect pop-up will load and get stuck loading, crashing the illustrator.

    It doesn't matter if I hit cancel on the rendering pop-up, which I suspect doesn't work, to begin with.

    Have to manually kill the program with the task manager.

    …

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  17. Keyword Search on CC Libraries Not Working

    Keyword Search on CC Libraries is not working. The input area franked by Magnifier icon above the asset thumbnails does not accept any input. Clicks on that area gives zero interface response.
    This keyword search is important for many users who has a project library contains over 300 assets like mine. Much more so when CC Libraries provides the order-reshuffling group-invalidating default feature for any attempt to relinking assets.
    The only functional part there is "Search In" criteria drop down arrow on the right.
    Currently, it's happening on Illustrator version 27.4.1 but this issue has persisted across previous versions.

    1 vote

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    1 comment  ·  Cloud, Libraries  ·  Admin →
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  18. [ExtendScript] RasterItem.colorize() does not accept SpotColor via script, but does via UI.

    MacOS 13.3.1, Adobe Illustrator 27.4.1

    The colorize() method of RasterItem doesn't accept a SpotColor via scripting, but can do via the UI, so there is no technical reason I can see why this it the case. It may be a simple bug. Also there is a workaround by using defaultFillColor which does apply a SpotColor to a RasterItem.

    Steps to reproduce:
    1. Start with document containing a bitmap (colourable) RasterItem and a SpotColor swatch.
    2. script: (adjust the swatch index to match your SpotColor swatch index)

    
app.activeDocument.rasterItems[0].colorize(app.activeDocument.swatches[4].color);

    Expected result: colorizes the RasterItem.
    Actual result: does nothing.

    2 votes

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    0 comments  ·  SDK and Scripting  ·  Admin →
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  19. Version History Panel not displaying any content (previous versions, bookmarked, etc.)

    Problem:
    Version history panel is not displaying any content for my cloud documents (.aic), such as previous saved states, bookmarked, or even a prompt that it cannot save or no states exist. This is happening for all my existing AND new files. This only started happening on the latest illustrator update.

    My setup:
    Macbook Pro M1, OS Ventura 13.3.1
    Adobe Illustrator 27.4.1

    What I've tried to do:
    - Restart Creative Cloud and Macbook
    - Create and save a new .aic file

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Fan runs constantly after update to 27.4.1

    Updated to 27.4.1 yesterday. Today whenever I run Illustrator, my fan kicks in on high. Activity monitor says "Adobe Illustrator Web Content" is using 100% of my CPU.
    Using: MacBook Pro 2019, running Catalina 10.15.7
    Restarting doesn't help. Only thing that helps is to quit Illustrator or run previous version (26.5.3)

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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