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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7797 results found

  1. Guides Hidden/Show Problem

    Illustrator Beta Ver: 27.8.After hiding the Guides lines, they are not visible when I press the become show button again.

    1 vote

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    1 comment  ·  Properties Panel  ·  Admin →
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  2. Unable to "Save for Web (Legacy)"

    When trying to save for web I get the following error "Could not complete this operation. An unknown error has occurred"

    6 votes

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    9 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Transparency panel shows 0% for the mixed opacity values

    When having a selection of art with mixed opacity values, Transparency panel should display blank, as Illustrator does for color values or stroke weights, but instead it lies they all have 0%.

    Take a look at the GIF attached.

    10 votes

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    0 comments  ·  User Interface  ·  Admin →
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  4. Can't open document in which high dpi pictures are linked or embedded on apple silicon

    Can't open document in which high dpi pictures are linked or embedded on apple silicon

    Files for replicating bug : https://we.tl/t-P3NRtsd0Ue
    or https://shared-assets.adobe.com/link/973a7a70-f913-472a-64d1-474ceb6b6959

    Procedure to replicate bug : Open “ImportFileInside.ai” on Mac studio M1 (apple silicon) machine and change the links inside from “FileLowDPI.ai” file to “FileHighDPI.ai” file. It doesn’t work and show an error message but works on Intel based Macs.

    4 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Gaussian blur does not get rendered

    Two white stripes on the blue background have gaussian blur applied to them, but the effect is invisible (unless I reduce Document Raster Effects’ Resolution). The CS6 version is throwing you a warning it’s not enough RAM to apply the effect. The latest version just says nothing, it just calculates it, shows the progress bar, but doesn’t apply it (I checked this with the All the Warnings reset also).

    This same file has another problem, unfoldable layers — reported here: http://illustrator.uservoice.com/forums/601447/suggestions/46794262

    The test file is derived from the original provided by Glitschka Studios.

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  6. Unfoldable layers

    Illustrator does not display and allow to click unfold arrows next to these layers, despite the objects in them exist in the document.

    The other problem is the applied-but-not-displayed gaussian blur, but that’s the different problem: http://illustrator.uservoice.com/forums/601447/suggestions/46794277

    The test file is derived from the original provided by Glitschka Studios.

    2 votes

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    0 comments  ·  Layers  ·  Admin →
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  7. ¿Estás conectado a internet?

    La función de compartir documentos no me carga en Illustrator, cuando intento darle en la opción compartir se queda el recuadro en negro y quiere cerrar sesión y me dice que no estoy conectado a internet, alguna solución para eso?

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  8. GPU performance enabled, but Illustrator is still using CPU at 100%?

    Greetings, I have a 4070 ti and an AMD Ryzen 9 5900x (12 core) with 64 gb of RAM config, windows 11 machine. I have resetted the config files (deleted all the folders there), whenever I open a project that has 3d materiales and objects in it, illustrator refuses to use my GPU, despite having all the relevant boxes ticked in preferences. Here is a screenshot of whats happening. I am a CC subscriber and using the latest version (27.6.1 64bit). My video card should be able to handle any 3d task I set to it silky smooth, just applying…

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  9. Illustrator CCC23 crashes when clicking scrollbar in the Layers Panel

    I use a Wacom Intuos Pro Small Tablet on an M1 Max Macbook Pro running macOS 13 Ventura. I have the buttons on the tablet's pen mapped to specific keystrokes when using Illustrator CC23, which forces me to click the scrollbar to scroll within the Layers panel. 95% of the time, using any part of the scrollbar crashes Illustrator. This was never the case with previous versions and is very frustrating because using the scrollbar is now second nature to me and is very difficult to avoid.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  10. NO CHARGE LIBRARY, ERROR.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  11. Save Each Artboard to a Separate File waits until end to save all files at once.

    When using the option to save each artboard to a separate file, illustrator keeps all the saved files as TMP files and doesn't finalize them until all artboards have already been exported to the TMP file. This isn't an issue for small files with a few artboards but causes delays with larger files / number of artboards because the AI files are all saved out at once at the very end of the process.

    It would be more efficient for some workflows if the AI files were finalized along the way so that they can be further processed by others…

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. Add scrollbar to the Image Trace panel

    The 3d panel has a scrollbar, but the image trace hasn't.

    12 votes

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    1 comment  ·  User Interface  ·  Admin →
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  13. app.preferences.setIntegerPreference() does not work

    app.preferences.setIntegerPreference("rulerType", 0) changes the selection in the GUI but doesn't actually apply the change to the document.

    I still have to go into the GUI preferences, change the units to something else, then back to inches and close for the change to actually apply to the current document.

    3 votes

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    1 comment  ·  SDK and Scripting  ·  Admin →
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  14. 100% View is Inaccurately Sized - Wrong Monitor Resolution Detected?

    This is marked ad fixed in older bug reports, but it is still an issue in 2023.
    When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:

    1. Edit>Preferences>Display Print Size at 100% Zoom is checked
      Result: ≈7.5"x11"

    2. Edit>Preferences>Display Print Size at 100% Zoom is not checked
      Result: ≈5.25"x8"

    3. Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.

    So currently, the only way for me to actually see the…

    2 votes

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    5 comments  ·  Performance  ·  Admin →
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  15. Changing color doesn't work sometimes

    This bug goes long way back, as far as I remember using illustrator, both on PCs and Macs.

    Sometimes (usually in text objects, but not only), when I pick a different swatch to change an object's color, the color in the swatch palette changes, but the object's color remains the same.
    To resolve this, I have to choose "None" as the color, and then choose the color I want.

    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  16. Appearance panels not consistent

    For some reason, the two ways to inspect the Appearance of the selection do not reflect the same information.

    In the small panel a triangle with an exclamation mark appeared to make note of the fact that two strokes are applied and I should check the Appearance panel.. Why not show the correct Appearance information in all Appearance panels?

    See screenshot.

    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  17. プロパティパネル等のテキストボックス内のテキストが切れる

    macOS11.6.8・Windows10Pro 21H2
    ver.27.5

    プロパティパネル等のテキストボックスに入力の際、テキストがボックス内に収まらず数値を確認しずらい。環境設定でUIスケールを小さくすると表示はましになるが、一部がテキストボックスのエッジにかかってしまう。UIスケールを大きくするとベースラインが大きくシフトし上部が３割程度隠れてしまう。

    再現手順
    1.ドキュメントを開く
    2.プロパティパネルを開き、ドキュメント上のオブジェクトを選択する。
    3.パネル内のテキストボックスの数値の上部または下部が切れて表示される。

    期待する結果
    各テキストボックス内の数値が切れずに表示される。

    現状
    テキストボックス内の数値が切れて表示される。

    これは、以前からの不具合でUIの設計が元々欧文フォントで行われ、ローカライズの際に日本語フォントに置き換えた際に日本語フォントに最適化されない事が原因ではないかと考えます。以下のコミュニティーページに参考になる情報があります。

    https://community.adobe.com/t5/illustratorフォーラム-discussions/変形パネル-長方形のプロパティ数値の一部が見えない/m-p/13863999?profile.language=ja#M32431

    ※添付の画像はUIスケールを大きくした場合のものです。

    6 votes

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    0 comments  ·  User Interface  ·  Admin →
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  18. Isolation mode requires more than 2 clicks

    I have to double click several times to enter isolation mode when an asset is in multiple nested groups.

    It was not apparent I needed to double click multiple times to drill down into subgroups until writing this feedback and observing the program much more closely.

    I was trying to enter isolation mode by rapidly clicking on the element I wanted to isolate, but Illustrator does not drill down into a deeper group unless there is a pause in clicks. It is therefore possible to click on an element 10-20 times in quick succession which is interpreted as only a…

    1 vote

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    3 comments  ·  Isolation  ·  Admin →
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  19. Illustrator window moves behind all other windows when you reposition the frame

    When selecting a window in Illustrator it immediately falls to the background as I move it around. VERY obnoxious.. this is also happening in Photoshop.

    Mac Studio, 64gb, Ventura 13.2.1, latest version of AI and PSD.

    15 votes

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    15 comments  ·  User Interface  ·  Admin →
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  20. Unknown error when placing PDF in illustrator

    An unknown error occurs when placing PDF files into Illustrator. This appears to be an M1 issues as it does not occur on the Intel platforms or when I launch the Intel version on the M1 System.

    4 votes

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    5 comments  ·  Performance  ·  Admin →
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