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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7924 results found

  1. Easiest fix of the year: keyboard shortcuts listed incorrectly on website (paste in place, paste on all artboards)

    Keyboard shortcuts incorrect on website (paste in place, paste on all artboards). Instances of "B" should be "V."

    2 votes
    0 comments  ·  Learning and Help  ·  Admin →
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  2. Libraries stops working randomly

    Libraries stops working randomly. I can navigate between my library folders but selecting items within the Library does nothing.

    2 votes
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  3. Please repair selection of path text objects in a group

    When text on a path is part of a group, it is no longer possible to select and delete it.
    In previous versions Alt-Shift-Direct Selection allowed to select the path text and delete it, but in the latest version, this tries to delete the path from the text object, which results in 'Can't clear the Objects'.

    2 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  4. Characters in font doesn't show up in Illustrator, but visible for that font in Acrobat

    Editing PDF in illustrator.

    I dont know why, but the Latin and also Latin Extended font in document is throwing me missing characters in illustrator.

    Font: Lobster (fonts.google.com)

    I havent had any problem with this yet. Any tips?

    Also I had a word "wellness". "welnes" was in correct font and another "s" was missing character...

    2 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  5. Ctrl + wheel doesn`t work

    1. Windows 10 + Illustrator 27.3.1
    2. Ctrl + wheel
    3. to move L/R
    4. freeze App
    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  6. Jaggy / Pixelated prints from Illustrator

    Illustrator only produces pixelated / jaggy print-outs. This issue persists at least since 2008. I suspect a printing engine that is made for PostScript printers. I only use normal printers (laser and ink jet, large and small).

    ALL other apps print fine on these machines / systems / printers. The same vector document printed from Ai is jaggy - printed from other apps looks fine. -See attachment:

    2 votes
    0 comments  ·  Print  ·  Admin →
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  7. Align to key object isn't working

    Align to key object not working. When I click to align the non-key object moves to a random but specific place on the file, it is not aligning to the art board but to a random half-way straddling the edge of the art board. Please fix this asap, I can't really use Illustrator without being able to align objects on the page. We pay a lot for this program!

    2 votes
    0 comments  ·  Align, Distribute  ·  Admin →
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  8. Tool palettes don’t stick to the second monitor.

    I use Illustrator in a multi-monitor setup. Tool palettes are on the second screen, while the Document window is on the main monitor.

    Since the Update to macOS Ventura if I wake up the Mac after a sleep (or unlock the screen after I locked it) all the tool palettes jump from their position on the second screen to the main screen.

    This is always reproducible for me on two different machines under macOS Ventura (13.0–13.2.1) and Illustrator 2013 (27.3.1).

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  9. Previewing a Type object's Font Size or Tracking in the Properties panel causes the action to count towards undos

    In a new document, create a new type object. When expanding the dropdown for the type's Size or Tracking in the Properties panel and hovering over the options, clicking out and not confirming any of the values, then attempting to undo will step through all the values hovered over, even though they were never applied. These seem to be the only fields that behave this way, so it seems like a mistake.

    Interacting with the Character panel's controls will fix this issue until Illustrator is closed and re-opened.

    2 votes
    1 comment  ·  Properties Panel  ·  Admin →
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  10. GPUプレビュー

    数バージョン前から突然GPUプレビューが使用できなくなりました。
    ファイルを開いたときはGPUプレビュー、そのあと、ペンツールなどを使うと強制的にCPUプレビューになってしまいます。
    バージョンを戻しても直らなくなってしまい困っています。

    【私の環境】
    Windows10 Pro 64bit
    Illustratorのバージョン27.2
    CPU：AMD Ryzen5 3600 3.59GHz
    RAM：48GB
    ビデオカード：NIDIA GeForce RTX 2060 12GB

    2 votes
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. Image trace bugged + presets

    Presets are not working as before, constant error when turning on the preview mode.
    Also, when I try to re-edit a traced image, I get a continuous error [UKCO].

    2 votes
    1 comment  ·  Images, Links  ·  Admin →
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  12. Problems opening Illustrator

    Windows 10 Enterprise 22H2
    AI 27.3

    When I have to open the program 7 times out of 10 it doesn't open.

    2 votes
    0 comments  ·  Launch  ·  Admin →
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  13. The pen tool isn't connecting anchor points on new shapes

    When I try to create a new shape or path using the pen tool, it keeps creating single anchor points without linking them together. Is there a setting or something turned on that I'm not aware of, or is this a glitch? It's really impacting my work!

    2 votes
    6 comments  ·  Tools  ·  Admin →
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  14. Image Trace script does not recognize uppercase JPG files, only lowercase jpg

    Ai v 27.2 (64bit) Windows 10.
    Image Trace Script is not recognizing uppercase JPG file extensions, only images with lowercase jpg extension.
    I have not tried the same for PNG vs png to see if it is also not recognizing upper vs lower case extensions.
    The folder of images I was testing has mixed case JPG/jpg extensions. These images had been created in Photoshop.

    2 votes
    2 comments  ·  Tools  ·  Admin →
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  15. Problems with exporting PSD

    I am having an hard time exporting my file as photoshop file

    2 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  16. Scaling appearance with Transform Effect doesn’t work as expected

    MacOS 12.6.3
    Illustrator 27.2

    Applying scaling transform effect with “Transform Objects” checkmark OFF
    and “Scale Strokes and Effects” and “Transform Patterns” ON
    doesn’t work properly in some cases, for example:
    irregularities in dash/gap lengths are introduced when scaling dashed lines,
    arrowheads are not scaled at all,
    pattern brushes are not scaled at all,
    art brushes are scaled partly (the unstretchable bits are not scaled while the main shaft is scaled).

    I would expect the same result as with Scale dialog box with the same settings — this one works perfectly. I want to replicate it as an appearance effect.

    2 votes
    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  17. freeze on save

    I have consistent problems with Illustrator 27.2 hanging/lagging (becoming entirely unusable, with any action resulting in a ca. 10-second wait) following saving. This seems to happen only if I happen to switch to another open window/program while saving is in progress. This has only been happening w/in the last few weeks, so perhaps connected to a recent update? The only way to correct the problem is to quit and restart Illustrator (even shutting down the individual file isn't sufficient). It happens whether or not I'm using an external monitor.

    I'm on a 2022 14" MBP, 16 GB RAM, Ventura 13.2

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  18. Numeric keypad not functioning properly in AI v27

    When trying to type in numeric values in the swatches, it will change as you type the default back to "zero". I've gone back and forth between v26 and v27 and it appears to be working fine in 26. It is pretty much anywhere you have to type in numeric values.

    MacOS Monterey v12.6.1

    iMac (Retina 5K, 27in - 2020)
    3.8GHz 8-core intel Core i7
    128 GB 2667 MHz DDR4
    Wireless Mac Keyboard/Magic Mouse

    Adobe Illustrator V27.2

    2 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  19. Direct Selection Tool doesn't interact with Symbols in Illustrator 2023

    Direct Selection Tool doesn't interact with Symbols in Illustrator 2023

    2 votes
    1 comment  ·  Symbols  ·  Admin →
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  20. Send to Current Layer not working - moves entire layer instead of only selected objects

    I'm trying to move some objects from one layer to another.

    I'm selecting a series of objects, then clicking on the empty layer that I want to move the objects to. I'm choosing Object > Arrange > Send to Current Layer. When I do this, instead of only the selected objects moving (expected behavior), all the objects on the layer are sent to the other layer.

    (Normally I would simply cut the objects, then use Paste In Front on another layer to paste them in the same position. But these functions are also not working for me - the objects…

    2 votes
    2 comments  ·  Layers  ·  Admin →
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