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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Overprint Preview + Show Grid + canvas matching color = white canvas

    If you turn Overprint preview on, enable grids, and set the canvas color to match the UI brightness (in Preferences > User Interface), you get a white canvas instead of usual and expected dark.

    Turning grid off makes it filled with the matching color again.

    It makes SOME sense, but does not really help with anything and makes some users wonder about 'how to fix it'.

    10 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  2. Clipping mask for a layer doesn’t move when dragged in real-time render mode

    If you move art with its layer-level clipping mask, Ai will draw it as if you move the art without the clipping mask. See the GIF attached.

    10 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. When a mesh object is set as a key for aligning, the edge of it doesn’t look bold

    When you click an object to mark it as a key object for aligning, Ai draws a fat bold edge around it. Works fine, but not for meshes. Need to be fixed.

    10 votes
    1 comment  ·  Align, Distribute  ·  Admin →
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  4. Layer's options display 'Dim Images' turned on when it's off

    1. Go to Layer Options
    2. Enable 'Template' option
    3. Uncheck 'Dim Images to' option
    4. Hit OK
    5. Go to Layer Options again
    6. 'Dim Images' is on by itself, despite I turned it off in step 3
    10 votes
    0 comments  ·  Layers  ·  Admin →
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  5. textRange.words counts words wrong in a wrong way

    If you try to calculate a number of words and store them for later using textRange.words and a punctuation marks placed one space after the word, as demonstrated in the video, Ai cuts words in wrong places, resulting words being trimmed.

    This breaks all scripts that rely on this method.

    You have to rename 'words-bug.txt' into 'words-bug.js' and 'words-bug.pdf' to 'words-bug.ai' to test it, since UV does not allow to upload these type formats.

    10 votes
    1 comment  ·  SDK and Scripting  ·  Admin →
    How important is this to you?

  6. Applying Recolor to selected instances of a symbol recolors the original symbol

    If I want to change colors for selected dynamic symbols, using Recolor will affect not local colors, but the original symbol.
    This makes little sense. If I wanted to change the original symbol, I'd edited it and made the changes directly to it. If I have a selection, I mean to change symbols in it only.

    To workaround it I can isolate my selection by locking/hiding objects I don't want to affect and use Select Same commands to recolor parts of symbols one at a time.

    10 votes
    0 comments  ·  Symbols  ·  Admin →
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  7. Repeat on-screen controls work wrong when Bounding Box is off

    When bounding box is off, splitter control is rendered, but does not work, and instances control is missing completely.
    Having the bounding box turned off does not mean a user does not want to have repeat controls. So they should be A) completely hidden, or B) shown and be completely working.

    10 votes
    0 comments  ·  Repeats  ·  Admin →
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  8. SVG export for screens not working properly.

    Windows 11 22000.556 / Illustrator 26.1

    Hi there,

    The SVG file exported through "Export for screens" is corrupted when opened with any web browser, Illustrator or Photoshop.

    I managed to export it properly by installing an older version of Illustrator (26.0.3). Previously I tried uninstalling and installing version 26.1, restarting the computer, etc and it didn't work.

    Best,
    Alex

    10 votes
    4 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  9. Ctrl+click on a Gradient tool icon in a toolbar to reset gradient doesn’t work

    We were able to Ctrl+click the Gradient tool button to reset gradient to default black-and-white, as stated here: https://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html
    Now only Ctrl-clicking the preview in Gradient panel works.

    10 votes
    1 comment  ·  Tools  ·  Admin →
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  10. Bounding box does not get updated when 'Use Preview Bounds' is toggled

    1. Create a circle.
    2. Apply a large Outside stroke to it
    3. Make sure you have bounding box turned on in View menu
    4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
    5. Toggle Use Preview Bounds option, commit changes

    The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

    However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide…

    10 votes
    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

  11. Global Color swatch copied into new document even if not used on element being copy/pasted.

    Problem: create a square with stroke=0 and fill=100% black. Copy and paste into new document and color swatches are okay. Now go to first document and add a Global Color swatch (i.e. Pantone Green) but don't add it to the square (so it's still stroke=0 / fill=100% black). Copy the square and paste it into a new document. For some reason, that Global Color (Pantone Green) swatch is added to the swatch palette of the new document. Now choose 'Select All Unused', the Pantone Green is selected to prove it's not being used in the element (square) you copy/pasted from…

    10 votes
    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  12. Mirror Repeat (Symmetry) objects ignore being set as a key object when aligning/distributing

    If you try to align something to a symmetry object, setting it as a key, Ai will align both objects to a 0,0 coordinates instead of keeping the symmetry object in place.
    Same happens when you try to distribute.

    All other Repeat objects are unaffected by this bug.

    10 votes
    0 comments  ·  Repeats  ·  Admin →
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  13. Mega huge trim printer marks in PDF copy, using large canvas document

    AI 25.4.1 / Win10

    ACTION TAKEN:
    Saving a copy of A2 sized AI project as PDF file (print-production style).

    RESULT:
    Extremely huge printer marks in PDF (see screenshots)!
    Tried several PDF versions in saving dialogue with same failed result.

    WORK-AROUND:
    1. Verify artboard size (and PDF document size as well) several times, just to be sure if my mind works OK this morning. And it's working fine (sight of relief :-)
    2. To make printer-ready PDF, original AI file was imported to InDesign (via import, Cmd+D).
    3. Then, upscaled imported graphics to 100% (which made me guess than original AI…

    10 votes
    10 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Unwanted automatic grouping of compound paths with blob brush tool

    When I draw too close to an existing path/compound path with the blob brush, it automatically groups the two (SEPERATE!) path together.
    It is "solved" if I check "merge only with selection" but that is not a real fix.

    https://community.adobe.com/t5/illustrator/unwanted-grouping/m-p/12309007#M286929 see this thread for more on this issue.

    On MacBook Air M1, newest update, using wacom tablet. It did not ever happen before.

    10 votes
    3 comments  ·  Tools  ·  Admin →
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  15. 画像をコピー＆ペーストするとスライスの設定が消失します

    MacOSX 11.4
    Illustrator ver.25.3.1

    ドキュメント間で画像のコピー＆ペーストを行なうと、ペーストしたドキュメントの矩形に付与したスライスの設定が消失してしまいます。
    画像を含まないオブジェクトのコピー＆ペースト、ドキュメント間でのドラッグ＆ドロップによる画像の複製では再現しません。

    10 votes
    3 comments  ·  Other...  ·  Admin →
    How important is this to you?
    Under Review  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました「スライス設定の消失」について、Mac / Win ともにリンク画像の場合にのみ再現することを確認いたしました。
    今後、検証を行ってまいります。
    情報のアップデートがありましたら、こちらでご報告いたします。

    今後ともよろしくお願いいたします。
    Illustrator チーム

  16. Illustrator file flattened when saved as .PSD (when 'write layers" is clicked on export)

    Windows 10 Photoshop 22.4.3, Illustrator 25.3.1
    When I export an Adobe Illustrator file as a .PSD and click "write layers", the file is flattened when I open it in Photoshop. The layers are not being retained.

    10 votes
    7 comments  ·  File Save, Import and Export  ·  Admin →
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  17. In CC2020 and later, referencing the created property of the File class returns "null”.

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC…

    10 votes
    0 comments  ·  SDK and Scripting  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  18. Warning Message "Partially selected objects..." Repeated

    The warning message repeats:

    "Partially selected objects cannot be set as key objects. In order to set an object as a key object, make sure the entire object is selected and try again."

    10 votes
    2 comments  ·  Selection  ·  Admin →
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  19. Can't open my most recent aic file

    Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

    Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the…

    10 votes
    5 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  20. Lasso tool not selecting

    Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.

    10 votes
    11 comments  ·  Tools  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Does it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?

    What is your exact OS details and version used?

    Can you record a short video demonstrating the issue?

    Please comment back, the team lack details on this issues and can’t really start investigations this.

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