8134 results found

1. broken: Save Variable Library

   since Ai 26.3.1

   saving variable library from the variables panels result in this error:
   'The filter cannot complete because of an unknown error.'

   Also a related issue is that scripts using 'exportVariables' function will fail

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Global Color swatch copied into new document even if not used on element being copy/pasted.

   Problem: create a square with stroke=0 and fill=100% black. Copy and paste into new document and color swatches are okay. Now go to first document and add a Global Color swatch (i.e. Pantone Green) but don't add it to the square (so it's still stroke=0 / fill=100% black). Copy the square and paste it into a new document. For some reason, that Global Color (Pantone Green) swatch is added to the swatch palette of the new document. Now choose 'Select All Unused', the Pantone Green is selected to prove it's not being used in the element (square) you copy/pasted from the first document.

   Add to this: Add another Global Color (Pantone Purple) to the first doc but don't add it to the square. Copy/paste into another new document and only the second color swatch (Pantone Purple) is added to the new document.

   Now: Delete the first Global Color (Pantone Green) in the first doc. Copy/paste the square and add it to still another new document. You'll see a color swatch added called 'Deleted Global Color (Pantone Green)'.

   I just noticed this bug and posted it in the forums. Another user confirmed they see the same issue dating back several versions. This can be quite a problem when trying to move elements from one document to another.

   Problem: create a square with stroke=0 and fill=100% black. Copy and paste into new document and color swatches are okay. Now go to first document and add a Global Color swatch (i.e. Pantone Green) but don't add it to the square (so it's still stroke=0 / fill=100% black). Copy the square and paste it into a new document. For some reason, that Global Color (Pantone Green) swatch is added to the swatch palette of the new document. Now choose 'Select All Unused', the Pantone Green is selected to prove it's not being used in the element (square) you copy/pasted from… more

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. Illustrator 25.4.1 Generating constant 105MB log files into com.adobe.dunamis folder and filling up hard drive

   When I am working in Illustrator, my fan starts to run and Illustrator generates multiple log files per minute in the com.adobe.dunamis folder. Each log file is roughly 105MB and before I was able to pinpoint what was going on, it filled my hard drive with 750GB of log files. If I close Illustrator and reopen it, it stops for awhile but I haven't been able to pinpoint what triggers the start of the log file generation – it isn't consistently doing it, but it does occur multiple times per day.

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   Under Review  ·  17 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Copy/paste vector: Illustrator → Figma/Inkscape gives inconsistent results

   SInce 25.3, some shapes are distorted when copied from AI to Figma, Inkscape or any other software, as you can see in the attached image.

   It's not systematic. I attached a document to reproduce the issue.
   Note that it's not fixed by the last prerelease.

   I attached an example.

   Mac OS Catlina
   AI 25.3.1

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. 画像をコピー＆ペーストするとスライスの設定が消失します

   MacOSX 11.4
   Illustrator ver.25.3.1

   ドキュメント間で画像のコピー＆ペーストを行なうと、ペーストしたドキュメントの矩形に付与したスライスの設定が消失してしまいます。
   画像を含まないオブジェクトのコピー＆ペースト、ドキュメント間でのドラッグ＆ドロップによる画像の複製では再現しません。

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   3 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Under Review  ·  PCM Maro responded

   Illustrator 製品フィードバックへのご協力ありがとうございます。

   ご報告いただきました「スライス設定の消失」について、Mac / Win ともにリンク画像の場合にのみ再現することを確認いたしました。
   今後、検証を行ってまいります。
   情報のアップデートがありましたら、こちらでご報告いたします。

   今後ともよろしくお願いいたします。
   Illustrator チーム

6. Illustrator holds on to DWG/DXF files until it quits

   If a DWG/DXF file is opened, imported or even looked at by illustrator, then those files can't be moved, renamed, deleted or modified at all until illustrator is quit. Windows shows the error "Can't do 'x' because the file is still open in Illustrator.
   Seems to be a 2020/2021 issue as 2019 doesn't do the bug.

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview

   Illustrator Version: 25.2.1

   Mac OS: 11.2.3 Big Sur
   MacBook Pro (16-inch, 2019)
   CPU: 2.3GH-z 8-Core i9
   Memory 664 GB 2667MHz DDR4
   Graphics: AMD Radeon Pro 5600M 8GB

   Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

   ---

   Reproduce steps:

   Restart Machine
   Launch Illustrator upon startup
   Create New Blank Document
   Press Cmd+R to enable Rulers
   Click "view" under main menu and see "View Using GPU" grayed out

   Did not have this issue with prior versions of Illustrator or Mac OS

   ---

   Temporary Fix:

   Save file with rulers hidden
   Re-Open document
   Should default to having GPU on

   ---

   TL;DR - Having rulers shown disables GPU preview

   Illustrator Version: 25.2.1

   Mac OS: 11.2.3 Big Sur
   MacBook Pro (16-inch, 2019)
   CPU: 2.3GH-z 8-Core i9
   Memory 664 GB 2667MHz DDR4
   Graphics: AMD Radeon Pro 5600M 8GB

   Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

   ---

   Reproduce steps:

   Restart Machine
   Launch Illustrator upon startup
   Create New Blank Document
   Press Cmd+R to enable Rulers
   Click "view" under main menu and see "View Using GPU" grayed out

   Did not have this issue with prior versions of Illustrator or Mac OS

   ---

   Temporary Fix:

   Save file with rulers hidden
   Re-Open document
   Should default to having GPU on

   ---

   TL;DR -… more

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   14 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information

   • Please share the details of the Ai version (desktop) you are using.
   • If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
   • Please share system details and GPU details for the machine you are using.

   Warm regards,

   Aishwarya G Gadodia

8. Bug when Alt/Option-dragging multiple points with Direct Select

   In Illustrator version 24.3, I'm getting a bug with Alt/Option-dragging multiple points using the Direct Selection tool. See screen recording attached.

   Opt+dragging one point gives expected results.

   Opt+dragging 2 or more points copies the entire object.

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   7 comments  ·  Delete…  ·  Admin →
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9. Scatter Brush doesn't align smoothly to curve

   Hi, I'm using Illustrator 24.2.3 on an Imac late 2015.

   Scatter Brush seems to have issues with curves. If I create a scatter brush from a single object, the line seems to follow the curve loosely in straight line segments, creating a very jagged effect. I've attached images to hopefully clarify. The thinner "smaller brush element" examples I have included are made from a small circle shape a little less than one pixel in diameter. The "jagged" issue seems to disappear, however, if the curve is large enough (see the 11-inch small-brush-circle below) OR until the stroke weight increases to something over 6pt. (at which width this specific brush no longer serves its intended purpose). At the suggestion of a very helpful commenter, I tried making a larger brush element to begin with (a dot of almost half an inch diameter, about 32 pixels), and that seemed to solve the problem at first. But once I brought the point size of the brush down closer to the width I needed, the problem arises again. Hopefully that all makes sense! I would be happy to give more clarification, examples, videos, etc if needed. Thanks!

   Hi, I'm using Illustrator 24.2.3 on an Imac late 2015.

   Scatter Brush seems to have issues with curves. If I create a scatter brush from a single object, the line seems to follow the curve loosely in straight line segments, creating a very jagged effect. I've attached images to hopefully clarify. The thinner "smaller brush element" examples I have included are made from a small circle shape a little less than one pixel in diameter. The "jagged" issue seems to disappear, however, if the curve is large enough (see the 11-inch small-brush-circle below) OR until the stroke weight increases to… more

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   3 comments  ·  Brushes  ·  Delete…  ·  Admin →
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10. Can’t save my files. 'You don’t have enough access privileges. ID: -5000' error.

    Illu wont let me save my files, even though the size is not even that large. I tried restarting my mac and quitting the application a couple times, but still doesnt seem to work.

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Deleting a control handle with Anchor Point Tool

    I like the fact that you can eliminate a control handle on a closed shape by selecting the Convert Anchor Pt. Tool and click the handle. Problem is... when you have the Pen Tool and you hold option to access the Convert Anchor Pt. Tool, it will not delete the handle. What is up???

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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12. Giant Font Menu in Secondary Monitor

    Using an external/secondary monitor off of a Surface Pro 6. The Font Menu is so big it's unusable. Works fine on the main display, but gets like this on the second monitor.

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    8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. When a document using Japanese TrueType font is opened in different OS environment, font warning is given

    When Japanese TrueType font is used in a document and opened in different OS environment,
    Even though you have installed the same font, you will get a font warning when you open it.
    Screenshots are created on Windows and open on macOS. But the opposite is also true.

    1. Create a file in Windows environment and save it using related fonts
    2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
    3. Open Font Search after opening has not caused any problems

    There are three types of fonts used, but problems occur with Japanese fonts or with Japanese font creation tools.

    A. IPAmj Mincho (Open License font distributed by Japanese independent administrative agency)
    https://mojikiban.ipa.go.jp/1300.html
    B. TT-OSSSFONT.ttf created by TTEdit of Musashi System Co., Ltd.
    https://opentype.jp/ttedit.htm
    C. AAAOubunTest Regular.ttf created by FontLab's TypeTool 3 has no problem
    https://www.fontlab.com/font-editor/typetool/

    The test file (CC23TTFTestSavedWindows.ai) and related files are provided below.
    Although it is data of Ver.23, problems occur with Ver.19 and CS6.
    https://adobe.ly/2JEF7sa

    The original problem in the Japan Forum.
    https://forums.adobe.com/thread/2609677

    Origjinal (Japanese) :
    title : 日本語TrueTypeフォントを使った文書を、異なるOS環境で開くと、フォントの警告が出る

    日本語TrueTypeフォントを文書で利用し、異なるOS環境で開いた場合、
    同じフォントをインストールしているにもかかわらず、開いた時点でフォントの警告が表示されます。
    スクリーンショットとしては、Windowsで作成、macOSで開いたものです。しかし逆でも同様です。
    1. Windows環境でファイルを作成し、関連フォントを利用して保存する
    2. 1をmacOS環境で開くと、フォントの問題として該当フォントが警告表示される
    3. 開いた後にフォント検索を開いても問題は起きていない

    利用したフォントは3種類ですが、日本語フォント、または日本語フォント作成ツールで問題が起きます。
    A. IPAmj明朝 (日本の独立行政法人で配布されているオープンライセンスのフォント)
    https://mojikiban.ipa.go.jp/1300.html
    B. 武蔵システム社のTTEditで作成した TT-OSSSFONT.ttf
    https://opentype.jp/ttedit.htm
    C. FontLab社のTypeTool 3で作成した AAAOubunTest Regular.ttf では問題は起きない
    https://www.fontlab.com/font-editor/typetool/

    テストファイル(CC23TTFTestSavedWindows.ai)と関連ファイルは下記に用意しました。
    Ver.23のデータですが、Ver.19、CS6でも問題は起きます。
    https://adobe.ly/2JEF7sa

    元々の指摘はジャパンフォーラムの投稿です。
    https://forums.adobe.com/thread/2609677

    When Japanese TrueType font is used in a document and opened in different OS environment,
    Even though you have installed the same font, you will get a font warning when you open it.
    Screenshots are created on Windows and open on macOS. But the opposite is also true.

    1. Create a file in Windows environment and save it using related fonts
    2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
    3. Open Font Search after opening has not caused any problems

    There are three types of fonts used, but problems occur with Japanese fonts or… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 23.1 release.

    Thank you for all the feedback.

14. Fills rendered not accurate compared to edges when using GPU mode

    I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke settings.

    In CPU rendering, it renders correctly, and no bulge is visible. It seems to happen somewhat inconsistently, it doesn't always effect path junctions like that, only sometimes.

    Also, the stroke width visibly changes slightly when switching between CPU and GPU mode. In my case, GPU mode seems to draw them slightly wider (higher stroke pt value) than it should be.

    I wonder if this might be due to error introduced by using single precision floats on the GPU (which I assume is the case, considering how much lower double precision float performance is on most GPUs)? Who knows.

    Regardless, the obvious workaround is to simply use CPU rendering, and it is relatively minor. But it is important to have an accurate representation of what you're doing.

    OS: macOS High Sierra 10.13.6 Build 17G5019
    2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
    64 GB RAM
    NVIDIA GeForce GTX 1080 8191 MB
    GPU Driver Version: 387.10.10.10.40.122
    CUDA Driver Version: 418.105

    I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke… more

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    13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you have documents that have this behavior, please share the them so that the team can review the bug and make it fixed. Screenshots help, but this can’t be reproduced without the test files. Thank you!

15. Color change Problems

    I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a VERY serious problem, because all of the colors on my artboard have switched to these duller colors, so I have to update them to the original. Not sure why this is happening, but it needs to be fixed.

    Also, is there a way you can make a global gradient change an option that you have to choose to do, because it's changing gradients that I don't want changed. Both of these problems are VERY FRUSTRATING and waste my time.

    I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a… more

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Illustrator 23.0.1 crashing almost immediately after launch

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case; I am running this version and the issue persists.

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;… more

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    17 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please try again, there was a server level issue that was leading to a crash on January 9th 2019

    NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

17. Screen is getting red, please help

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    13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Align distribute center doesn't work

    Trying to use Align>Distribute center with Align to Selection selected - on a group of elements.

    Elements arent distributed symmetrically but seem to randomly distribute, some elements very close together and others very far apart. Same issue has been repeating since updating to 23.0.1. Working on MacOS Mojave 10.14.

    For example the attached 3 elements were aligned with horizontal center distribution, but the center object moved close to the left text block.

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    Resolved (Comments Open)  ·  6 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. Illustrator 23.0.1 slow, lags, and crashes

    Updated to 23.0.1 on my new iMac Pro running macOS Mojave 10.14.1. Slow to open 24.7mb pdf. Serious delays for every process. Selecting and deleting objects should not cause beach balling on an an iMac Pro. Even saving files is very slow and crashed on me twice. Simply closing Ai causes it to crash.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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20. AI 23.0 crashes when drag-copying simple objects when yo have HotDoor's CADtools installed

    Since I installed version 23.0 it frequently and repeatably crashes when drag-copying even the simplest objects. In the latest example it was a line segment -- two connected vertices. After recovering, I rebuilt the objects and tried again -- same result. This is such a basic operation that I do it without thinking -- having it cause an instant crash is very debilitating to my workflow.

    MacOS 10.12.6
    iMac Retina 5K 27in Late 2015
    4GHz Core i7
    32GB RAM

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    17 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    This bug has been fixed with AI version 23.0.2 & fix has been verified from Brendon (Hotdoor).

    Please update AI to latest version 23.0.4 (MAC) & 23.0.3 (WIN).

    Please do let us know if it is still reproducible at email id:
    sharewithaaiATTHERATEadobeDOTcom

    For the crash during image crop you need to start a new thread as it is different from the crash described in this thread.

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team