8140 results found

1. Selection tool acting like Direct selection tool and vice versa

   Selection tool does not select all points and will not move a group of objects correctly, (it acts like the Direct Selection tool, not selecting all points). And the Direct Selection tool selects ALL points of a group and moves them, which is what the Selection tool is supposed to do. They are working exactly opposite as they should. "Show Bounding box" does not resolve this issue. The Selection tool has also instantly changed format of text simply upon selection (indent & tracking). Using MacOS Sierra 10.12.6, Illustrator CC 2019. This is a bad bug, please help.

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   8 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. Neon glow

   Every time I try to change the color of the Neon Glow filter, it always goes back to black. I've tried a lot of different things, but nothing works. I looked on the internet if there's a way to fix it, but seems that everyone has the same problem with Neon Glow.

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   2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. crash

   CRASHING VERY OFTEN.
   I am hard Illustrator user, for over 20 years. For my surprise, this October version crashes almost every day. I reinstalled the sofware in one Dell XPS 8700 Machine and in a brand new Samsung X40 Notebook. In both cases AI still crashing suddenly. Hope you Dev Team guys work ******* this, becaus one of the reasons to use AI was its stability. No more...

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   4 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

4. Color panel switches from secondary display to the primary display

   I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

   Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

   So here's the normal state:
   https://forums.adobe.com/thread/2549930

   See the Color panel at the bottom of the second-from-left column of panels on display B.

   In the screenshot the Fill proxy is active, but I want to affect Stroke, so I click the Stroke to make it active, and, as I mentioned, instantly, the Color panel (and the entire column of panels in which it's docked), teleports to display A:
   https://forums.adobe.com/thread/2549930

   This happens with the Color panel un-docked too, except then it makes the jump alone, from whatever screen coordinates it occupied on display B to the same relative coordinates on display A. And it bears mentioning again, clicking on either Fill/Stroke proxy (Color panel or Tools), produces this result . . . every time, now.

   I've tried everything I could think of to create a condition that changes the behavior (including clearing/replacing preferences and settings; all but re-install).

   Some findings:

   Jumps from B to A at least on the first instance, no matter how it got on B
       Even if it starts on A, and I drag it to B, it jumps to A as described above on the fist proxy click
       After that first instance, if I drag it back to B, the click the proxy again, it stays put on B
   Jumps from B to A every time when it's on B as part of a preset Workspace
       After the jump; Reset Workspace; jumps again
       Some inconsistent behavior if dragged back to B in this case; might jump in next proxy-click, might not
   

   I have a Window 10 machine too, but haven't tested.

   I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

   Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

   So here's the normal state:
   https://forums.adobe.com/thread/2549930

   See the Color panel at the bottom of the second-from-left column of panels on display… more

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   16 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Actual Size view menu does not display at actual size...

   The new "Actual Size" feature under the view menu does not zoom to actual size. a 1" square is displayed at around 7/8" instead.

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   10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   there are two issues in this post
   1. Users want this feature to work on multiple monitors.
   2. Users want to have a view actual pixels for web drawings.

   for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors

   for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.

6. Selection Tool - not showing box when shape is selected?

   When I am using the Selection Tool, it doesn't show the box it did before round the selected shape. So I can't alter the shape.

   It seems to be filled in green corners exactly like the direct selection tool.

   I have closed Illustrator and opened it again.

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   11 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,

   Ankit Goyal

   Illustrator Team

7. AI displays an error dialog on opening a file having STROKE OFFSET effect applied to a STRAY object

   Continue to get this error message even though I've uninstalled/reinstalled every CC product including the loader app. Then there's an additional message, "An error occurred while processing the appearance of an object." It happens when switching out from outline mode, also when copying multiple items and then trying to paste them.

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   21 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. Recent Files Browser Window: the wrong file opens when choosing a recent file

   This has happened multiple times. It isn't a one off incident.

   Adobe Illustrator CC 22.1 (64-bit) / Windows 10

   Step 1: Open Illustrator from desktop icon.
   Step 2: Click on a recent file from displayed recent file options.

   Expected result: Selected file opens.

   Actual result: A file other than the one I clicked opens.

   There doesn't appear to be a pattern to which file opens, other than it is one from the selection of recently opened/saved files shown. See attachment.

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   8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. New text box appearing on clicking in current text box

   When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

   This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

   Thank you

   When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

   This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

   Thank… more

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   9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
   We are unable to reproduce this issue in house.

   Can you help the Illustrator team to isolate this issue further so that we can nail this down?
   If yes, then please let me know the following:
   1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
   2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
   It will help us to understand your issue more clearly and we can investigate this further.

   Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
   Please mention the title of this issue as the subject of the mail.

10. Unembed for Black and White Bitmap

    Adobe Illustrator 22.1
    macOS High Sierra 10.13.3

    The Unembed button is grayed out for Black & White Bitmap images. The workaround is to Rasterize as Grayscale but this is leading to unexpected results. Parts of my images are disappearing, please fix the bug and add this feature.

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11. Free Transform Tool hidden under Puppet Warp in toolbar

    Illustrator CC 2018 22.1.0

    The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.

    In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.

    Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an object we almost always keep the following hidden: the Bounding Box and Corner Widget.

    Hiding these two items create efficiencies in our drawing routine and removes unneeded clutter when editing objects.

    Corner roundness can be edited in the control bar and bounding box can be revealed only when needed using the Free Transform Tool.

    By default these should be hidden for power users (my opinion). They can be turned on if needed by other users.

    Illustrator CC 2018 22.1.0

    The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.

    In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.

    Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an… more

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Transform Panel in Properties – Nudge using arrow keys problem

    In investigating my own question from in the user forum (https://forums.adobe.com/message/10238447#) I discovered that there is a disconnect between the Transform panel that is embedded in the properties panel and the Transform panel that you access via the Window dropdown.

    The free floating TRANSFORM panel you access from the Window dropdown works just like it always did... when I put my cursor in the X, Y, W or H and click an up or down arrow key it first rounds to the nearest .125" then increases or decreases .125" at a time (assuming the units are set to inches).
    The Transform section embedded in the new PROPERTIES panel does NOT work properly. It only goes up and down in 1" increments.

    I am using Illustrator 22.0.1, and I do not believe this has been addressed yet.

    In investigating my own question from in the user forum (https://forums.adobe.com/message/10238447#) I discovered that there is a disconnect between the Transform panel that is embedded in the properties panel and the Transform panel that you access via the Window dropdown.

    The free floating TRANSFORM panel you access from the Window dropdown works just like it always did... when I put my cursor in the X, Y, W or H and click an up or down arrow key it first rounds to the nearest .125" then increases or decreases .125" at a time (assuming the units are set to… more

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    6 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer a problem in recent versions

13. Clicking on File > File Info... does nothing and sometimes locks up

    When opening a file or creating a new file, nothing happens when I click on File > File Info...

    The menu bar disappears and all menu options are grayed out. I can sometimes hit escape and it clears the condition, but I'm unable to open the File Info dialog. Other times, it completely locks up and I have to Force Quit.

    On version Illustrator 22.0.1
    Running Mac OS High Sierra 10.13.3 (17D102)
    MacBook Pro (Retina, 13-inch, Early 2015)

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    18 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. LAUNCH ERROR ISSUE - Google Drive File Stream

    Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.

    After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.

    When uninstalling the google drive file stream everything works just fine.

    I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.

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    9 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Here is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
    Please update to Google Drive File Stream 26.1.37.2022 or later

    Thank you Martin for validating the fix.

15. Zoom Tool – Zoom out sometimes doesn't work

    I often zoom out by selecting the Zoom Tool from the toolbar, then holding down 'Option' and clicking the mouse to zoom out. This does work most of the time, but sometimes it doesn't work and I have to click another tool option then click back to Zoom for it to work properly.

    Not sure if there's something specific I'm doing before to prevent it from working, or if it's just random.

    Illustrator 22.01 Mac

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16. Cannot Pan/Scroll with WACOM pen in Open/Save/Place file dialogue windows.

    Cannot Pan/Scroll with Wacom pen in Open/Save/Place type file dialogue windows in mmany if not all of Adobe apps (where every other non-Adobe app I know of does, Apple and other 3rd parties), obviously this pertains to when you've mapped a Wacom pen button to pan/scroll to use in that manner (Wacom settings screen attached).

    What should happen is being able to interact similar to touch omnidirectional swiping which includes vertical mouse-like scrolling when pressing the button and making contact with the pen, as would be expected and Wacom designed it to do.

    What instead happens: Adobe apps interpret this as a Quick Look request on click of whatever file is targeted by cursor at the time. This defers from every system norm elsewhere on macOS, 1st and 3rd party. Never witnessed this in a non-Adobe app. Adobe apps are essentially ignoring the pan/scroll input from Wacom pens, but strangely only in those types of windows, which are standard and common macOS type views otherwise and not unique to Adobe, so the behavior expected is pretty well established.

    Note: This is not unique to Illustrator. This is an Adobe Suite - wide issue. Photoshop, InDesign reflect same unexpected behavior, and I would suspect others if it's a shared thing across the CC suite of apps. That said, in all other app interactivity other than in these window types, the pan/scroll input is respected and behavior is consistent with expectation.

    ...This issue has plagued Adobe products for a long time and is not newly occurring.

    Cannot Pan/Scroll with Wacom pen in Open/Save/Place type file dialogue windows in mmany if not all of Adobe apps (where every other non-Adobe app I know of does, Apple and other 3rd parties), obviously this pertains to when you've mapped a Wacom pen button to pan/scroll to use in that manner (Wacom settings screen attached).

    What should happen is being able to interact similar to touch omnidirectional swiping which includes vertical mouse-like scrolling when pressing the button and making contact with the pen, as would be expected and Wacom designed it to do.

    What instead happens: Adobe apps interpret this… more

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17. Set Area Type width to larger than 13.888 inches via Type->Area Type Options... dialog

    Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

    This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

    I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type Options then Illustrator changes the width to 13.888 inches. Then I have to manually correct the width of these area type boxes by dragging the bounding box handles. This often means making an extra object or guides set at the correct width to which I snap the area text.

    The 13.888 inch limit in Area Type Options should be removed!

    Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

    This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

    I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type… more

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

18. Syncing font from Typekit never works

    When opening a file that I have used Typekit fonts in, the missing fonts dialog box tells me they are missing, but are available to sync from Typekit.
    I have tried the following to restore my fonts

    1. Press "Sync" from the missing font dialog box inside illustrator. (this does nothing. it loads forever and never updates my fonts)
    2. Open typekit in browser, unsync and re-sync all fonts.
    3. Close file. Open typekit in browser, unsync and re-sync all fonts. Re-open file.
    4. Quit Illustrator. Open typekit in browser, unsync and re-sync all fonts. Launch Illustrator. Open file.

    NOTHING works.

    12 votes

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Thank you all of you who had contacted us. Here is the solution

    Kindly try the troubleshooting Steps mentioned on Link: https://helpx.adobe.com/typekit/kb/troubleshoot-font-syncing.html .
    If above mentioned link does not resolve your problem Kindly collect the logs as mentioned in the e link and get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    NOTE: For Myraid pro refer to the link: https://forums.adobe.com/thread/1638311

19. Cursor jumps while editing Font Family name

    When I try to change font name from HeliosCondBlackC to HeliosBlackC (both are installed), erasing part of the name, CC2018 moves cursor to the end (while CC2017 does not)
    I also have 'Entire Font name' option chosen (and never change it), but cursor still jumps to the end.

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our release – 23.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Illustrator CC 2018 - Error code 145 during updates

    Simply fix this bug once and for all.
    It happens over and over and over again.

    Exit Code: 145
    -------------------------------------- Summary --------------------------------------
    - 2 fatal error(s), 0 error(s), 1 warnings(s)

    FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator22-Core', version:22.0.1.253
    FATAL: Error occurred in install of package (Name: AdobeIllustrator22-Core Version: 22.0.1.253). Error code: '145'

    WARN: Target directory already exists: 'C:\Program Files (x86)\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows'

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    17 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in Creative Cloud Desktop 5.2 update.

    If you have not updated to Creative Cloud Desktop 5.2 update then you can try restarting the machine to proceed with installation.

    -Rama
    Illustrator Team