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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7697 results found

  1. PNG export with specific font look broken

    When I export any file as PNG / JPEG which included type the font become broken/blur.

    I am not sure how can I overcome this issue i tried from different accounts and computer as well but is still the same.

    1 vote

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  2. Freezing issue

    Since the 23.0 version Illustrator keeps freezing regularly, up to 3 times in a day's usage. There is no actual pattern that i can point to, just that it keeps doing it at certain time intervals and with certain signs sometimes (like the menus not showing), which are also irregular and i have to use Task Manager to close it and open it again.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  3. Extra large font in top menus - can't fix

    I can't modify the size of the font in Illustrator's top bar menus. When I click on a top menu item (File/Edit/Object/Type, etc) the font displayed in them is extra large, and I can't change it in Settings. Even when I select "Reset Essentials Classic", nothing happens. How can I fix this? Thanks!

    1 vote

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  4. Gradient stroke with spot colors separations error

    Using spot colors in a gradient stroke has problems on a close path. When viewing separations, white gaps appear between some spot colors.

    1 vote

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    0 comments  ·  Gradients  ·  Admin →
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  5. Undoing Warp Tool Transforms

    1. Software Details:
      Windows 10 / Ver. 1809 / OS Build 17763.316 / Illustrator Ver. 23.0.2

    2. Steps Taken:
      a. Selecting Warp tool (or any other from the warp tools palette)
      b. Selecting an object
      c. Warping the object either once or repeatedly
      d. Undoing all warps to restore original shape.

    3. Expected Result
      The undo command would undo my actions

    4. Actual Result
      Although the outline that appears when hovering over the object had returned to the anticipated state after the necessary number of undos, the object itself remained unaltered - sometimes disappearing. Subsequent undos would only affect prior actions on other objects.…

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  6. Shadows rasterized after reopening Illustrator file

    Shadow settings are lost and my shadows are feathered shapes after reopening AI. Please help thanksss

    1 vote

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  7. Paste to Center [not working]

    Illustrator 23.0.2 does not paste into the center of the art board, despite having already centered the art board in the window.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  8. Linked image used in opacity mask not compressing

    I believe this is a new issue with a recent update. I've never had this issue before.

    The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

    If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling…

    1 vote

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  9. Artboard Not Visible when in a Tab

    Mac Pro 2015 with OSX Mojave

    When opening a PDF the file naturally attaches itself to a new tab on the illustrator workspace but the entire artboard is missing. Only when you pull the tab free to make an individual window are you then able to see the illustration contents.

    1 vote

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  10. Gradient locks to a color stop in the color tab

    Gradient locks to a color stop in the color tab. If I want to use a solid fill, on the color tab it only allows me to change the color stop. I cannot do anything to escape out of the gradient stop. I have to remove the gradient first then choose a color. Older versions allowed me to just click on the color fill box and I can toggle between gradient stop and object fill.

    1 vote

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    1 comment  ·  Gradients  ·  Admin →
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  11. Japanese version: Sidebar properties get clipped

    The values get clipped out and it's difficult to insert values....

    I think this is possibly because of poor localisation for Japanese UI as the Japanese text is larger and thus causes the clipping....

    This has happened on many occasions but as a sample I included an image of the settings of corner roundness of an object.

    I'm not sure if this happens on any other language UI's as I've only been using the Japanese version.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  12. Dragging new objects

    When dragging in a new shape, it does so at an angle

    1 vote

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  13. my mouse pointer appears huge in the InDesign interface

    my mouse pointer appears huge in the InDesign interface
    when i use my illustrator the mouse size look fine
    i use a primary and secondary screens
    Primary -3840\2160
    Secondary- 2560\1440

    need help!

    1 vote

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  14. linear gradients switching to radial gradients unexpectedly

    Illustrator CC 2019 (both Mac and Win platforms) I teach at the college level. Numerous students have reported that they will create a linear gradient on a shape. When they continue editing other areas and return to that shape, the gradient has changed to radial. The linear gradient shape was not selected and they were not editing a gradient swatch. I cannot replicate this error. Any thoughts?

    1 vote

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    0 comments  ·  Gradients  ·  Admin →
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  15. Automatically Overprint ON in Gradient

    We have disabled Overprint in Gradient stroke for the particular eps. But once we save the eps file and again open the same eps in illustrator, automatically overprint enabled.

    Due to this we have received quality issue in Printer. So please let me know how to disable overprint for Gradient Stroke.

    1 vote

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  16. Ellipse Tool has disappeared completely in latest update

    Ellipse Tool has disappeared completely in latest update

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  17. 1 vote

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    0 comments  ·  Brushes  ·  Admin →
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  18. CC library window blanks out after trying to edit files.

    Adobe Illustrator CC 23.0.2, WIndows 10 Enterprise version 17032.

    Tried right clicking onto a file in a CC library file to 'edit', CC library window closes immediately. Tried to open again from the Windows tab, CC library window is void of any files and folders. It appears blank.
    This only happens if I tried to 'edit'. If I place any files directly from CC library it's fine.

    1 vote

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  19. Free transform not scaling correctly

    When scaling a stroke with Free Transform it jumps to a ~30º angle (pics attached). this happens without holding Shift etc. All I want to do is extend the stroke.

    Smart Guides is turned on, I've tried turning off/on Bounding Box (no luck) and turned off "Enable Content Aware Defaults" in prefs.

    I'm on MacOS HIgh Sierra with CC 2019. I've never experienced this before

    1 vote

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    4 comments  ·  Tools  ·  Admin →
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  20. Entered hue color value changes

    Setting a hue to 90 degrees while in sRGB will convert the hue to 88 degrees after you click OK. This same behavior does not occur in Photoshop.

    1 vote

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