Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7704 results found
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Illustrator crashes when using the appearance panel or styles and effects.
Illustrator CC 2018 crashes with the blue screen of death especially when I am working on the appearance panel or effects drop down menu. Illustrator simply freezes, promoting that is not responding and in 5-10 seconds the system crashes. Please help! Need to meet deadlines.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
1 voteResolved (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
The top layer has an additional BLACK stroke applied that’s why the WHITE stroke on the artwork is not displayed. Please select Layer 1 from Layers panel and then from Appearance panel remove the Stroke.
Hope it helps.
Thanks & Regards,
Raghuveer Singh -
When maximizing Illustrator it extends beyond the screen borders.
I have a vertical dual monitor setup. At one time it was a horizontal setup, but that was in prior versions before version 22.0.1 64 Bit. Anytime I try to maximize on my 3840x2160 laptop monitor it will expand beyond the screen border. I have attached a screenshot. Only started happening since the last update. I have tried changing settings for my screens and within illustrator but it still doesn't seem to fix the issue. Can anyone help?
Thanks,
Aydia1 vote -
Non-persistant Align To bug is back, Constant Crashes, Etc.
Non-persistant Align To bug is back, Constant Crashes, Etc. And, I had to reset ever preference after upgrading AI. I don't understand. I was given a fix for AI to install, then the update for AI has the same bugs and whatever. Why Does AI crash all the time, now? It's like, oh no, I did something, time for AI to crash. Why don't you all observe the application being used for something besides overlaying circles?
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
type/color changes having difficulty taking
v.22.0.1 64-bit on win 10
never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.
working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer,…
1 vote -
When I try to save a file, I am told my file is a "read only" copy
I use Illustrator version 20.0.0 (2015.3)
I have not experienced this problem until very recently.
After I have saved a file, when I make changes to it that I want to save, I am told I cannot, as it is a read-only copy.
I have already checked the properties of my file, and it is NOT "read-only."
1 vote -
Pencil automatically goes to no color
Hi, everytime I draw a line with the pencil tool and have the fill with a color ex: black it automatically goes to no color. This randomly just started happening to me.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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separator preview
everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Expanding strokes lose ability to scale equally
After expanding a stroke, when I shift + transform and scale, it does not scale equally on all sides.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator 5 crashes everytime i try saving a file
Hi, every time I try to save my file on illustrator it crashes, I'm using OS X Yosemite 10.10.5, any advice?
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Realign Canvas function blurs artwork
When using the function to realign/sort canvases — including the embedded artwork — the artwork is placed on subpixels, although it was pixel perfect before. This bug appears in the pixel-preview mode, no matter when on CPU or GPU mode.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Files Breaking on Save after creating Saved Swatch Library
Illustrator v22.0.1: We use art tiles to create repeat prints for textile printing. There is a bug that cause my original .eps files to become garbled after I have used that .eps file to create a saved swatch library. STEP1.png shows the original art file and its save options. STEP2.png shows creating a pattern from the art and its associated settings. STEP3.png shows saving the swatch library (I removed all of the standard Illustrator swatches as they are unnecessary for the custom swatch library). After saving the swatch library, I save and close the original art file. STEP4 shows what…
1 voteWe would need the file to recreate and investigate.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Since the recent update, some fonts randomly deactivate in both Illustrator and Indesign. Also when typing a font name in the search box of
Since the recent update (Dec2017), some fonts randomly deactivate approx every half an hour, in both Illustrator and Indesign. Also when typing a font name in the search area of the type window, the letters jumble around making it impossible to search and jump directly to the font I want - it's incredibly frustrating and time wasting.
Can you please tell me how to fix this bug1 vote -
Adding a workspace crashes Illustrator
Illlustrator CC 2018 - build 22.01
Document with 5 A4 workspaces side by side, adding a new A4 workspace makes Illustrator crash immediately. No saving, no warning no nothing ...
The only way I can find is making a new dociument with the number of pages you need and copy the artwork. Good luck if you have several layers, and you have to redo everything if you need one more page.1 vote -
PDF file objects and font look different than in the .ai file
Hello!
I am having an issue with Illustrator that no one from Adobe could fix so far after several tries and more than a few weeks. I have recently been working on a batch of packages (both in CC 2017 and CC 2018) and every time I save the .ai to PDF (any of the versions 6,5,4 etc.) some strange things happen (sometimes all of them, sometimes only one):
- the font seems bolder than it actually looks in the .ai file (even if it is converted to outlines or not) - img 11 - 13 (from 2 different files…1 vote -
Can't make a copy of existing line
Illustrator 22.0.1 (64-bit) Windows 10
I had a vertical line I wanted to move and copy. I tried dragging it with the Alt key pressed and it only moved without making a copy. I tried the Move dialog and clicked the Copy button and it again only moved without leaving a copy.
1 vote -
Caps Lock
My version of Adobe Illustrator acts like the Caps Lock is on when it is off, and when I press the button again, it returns to the original tools. Help!
1 vote -
Files are plugged and then deleted !!
I made a very big job and then the computer got stuck and the file was deleted until the previous maintenance and destroyed 8 hours of work.
help me!!!! avniyahav@gmail.com1 vote -
alt-drag initiate emergence of a strange text object
When I dragging an object with alt, a strange text appears.
1 voteMarking resolved based on user comment
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Tidak bisa masuk Ai
saya menggunakan laptop Lenovo dengan spesifikasi intel core i5 RAM 20GB ddr4
saya tidak bias masuk ke software AI dan shortcut CTRL + N tidak bias
mohon bantuannya1 vote
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