8369 results found

1. Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.

   OS X version 10.12.6; Illustrator version 22.0.0
   Previous versions of Illustrator worked correctly.

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

2. Impossible to install Adobe Creative Cloud on MacOS High Sierra... Error Code: P22

   Installation on case-sensitive volumes is not supported. Please choose a different volume for installation. (Error Code: P22)... This is a today message trying to install Adobe Creative Cloud on MacOS High Sierra Version 10.13

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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3. Graphics glitch

   I am not super advanced when dealing with the inner details of rendering, though I've never had an issue until I upgraded to 2018. attached is screenshot of what I'm seeing and the exported graphics

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   9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. Scrubby Zoom - GPU View greyed out

   I'm unable to toggle GPU Preview.

   This is a new concern since I was able to toggle it on/off a few weeks ago.

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Artboards in 2018 can no longer be rapidly deleted

   In past versions of Illustrator, I was able to click on an artboard and continuously delete artboards until I had to ones that I want. Now when I select an artboard and delete it, the selection is deselected. I now have to continuously highlight and delete, highlight and delete until I have removed all the artboards I need.

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Works as it should in the latest versions, deleting a selected artboard (artboards) now selects the one before it (them). Holding Delete key would rapidly Delete these in succession (at least on Windows).

6. Touch Bar Color Controls are Broken

   Touch bar controls do not change the color of objects when using sliders, and swatches save to touch bar but not to actual swatches panel. Cannot delete swatches from Touch Bar.

   MacBook Pro Late 2016 + Latest MacOS

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   Under Review  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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7. Naming of Pathfinder functions is inconsistent between the Pathfinder Panel and Effect

   Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

   The Tooltip shows “Unite” in the Pathfinder Panel
   Unite from the Pathfinder Panel is the same as Add.
   Unite is missing from the Pathfinder Effect and is named Add instead.
   If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

   The Tooltip shows “Minus Front” in the Pathfinder Panel
   Minus Front from the Pathfinder Panel is the same as Subtract.
   Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
   If you have clicked the Minus Front button in the Pathfinder Panel, the Undo option displays “Undo Subtract”.

   The easiest way to solve this is to change the tooltips in the Pathfinder panel for Unite to Add and for Minus Front to Subtract

   Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

   The Tooltip shows “Unite” in the Pathfinder Panel
   Unite from the Pathfinder Panel is the same as Add.
   Unite is missing from the Pathfinder Effect and is named Add instead.
   If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

   The Tooltip shows “Minus Front” in the Pathfinder Panel
   Minus Front from the Pathfinder Panel is the same as Subtract.
   Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
   If you… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Changing Overprint or blending mode on part of a text resets when file is reopened

   1. Create a text box, on a colour background.
   2. Make some of the text a colour, some black.

   The black does not overprint, it reverses ("knocks") out of other text in the same box reverses out (becuase it's colour or white).

   If you fix this by making the black text multiply, on reopening the file, it has reverted to reversing out.

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   2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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9. Image Trace Preview doesn't work

   Image Trace window lets you adjust advanced preferences (color county, angle threshold etc.) When I tick the "preview" box, then image traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. Illustrator crashes when using 0 (zero) as first "dash" and second "gap" in stroke menu (Dashed Line)
    5 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. Illustrator CC - Lags constantly every attempt to do something in my layers

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb .ai file, with the artboard being 18 x 22ish.

    Did not notice the constant pin wheel of death in Sierra maybe once.
    Also it also take forever to load and save. possible twice as before.

    As for other aspects, I have a fresh install, my caches are cleaned, my internal ram has been refreshed, I have reinstalled the app. I think this might just be a compatibility issue more than anything, just my hunch.

    Screen Recoding;
    https://www.dropbox.com/s/ohd0f2askehlgqc/Ilustrator%20Lags.mov?dl=0

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb… more

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Illustrator Engineering responded

    We haven’t heard from you for a long time.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Regards,
    Mohit

12. Library Drop Down Fails (Creative Cloud not specific to Illustrator)

    Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.

    https://www.youtube.com/watch?v=vhPEVZpS0k4

    Fix is to open Library window wider, or right-click.

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    4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. [PARM] error?

    I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

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    6 comments  ·  Other...  ·  Delete…  ·  Admin →
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14. PNG files rendered from AE import as blank linked files in Adobe Illustrator

    PNG files rendered from AE import as blank linked files in Adobe Illustrator

    Steps to Reproduce Bug:
    1. Render a PNG from AE using the default Output Module.
    2. Place the resulting PNG into an Adobe Illustrator document.

    Results: PNG does not show in AI document as expected.

    Expected Results: PNG would show as if it had been created/saved in Photoshop.

    Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.

    5 votes

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    Started  ·  8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Unable to group

    Unable to group something together. It give me the option to group but when I click it nothing happens, please update Illustrator there are too many glitches now.

    Kind Regards,

    Liam

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    0 comments  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Generate Vectors "Add Reference" on homescreen interfering with spacebar input

    Stemming from this bug report: https://community.adobe.com/questions-652/spacebar-activates-enable-window-popup-with-new-file-1642239?tid=1642239&postid=7764732#post7764732

    I am on Mac Tahoe 21.6.2 and Illustrator 30.8.1

    The steps are very simple:

    1. Open Illustrator 2: Press spacebar
    2. The "Add Reference" file dialog pops up

    This is the bare minimum to reproduce, however the file dialogue will appear if you:

    1. Open a specific file with Illustrator closed
    2. Upon opening your file, pressing space will still open the "Add Reference" dialogue, despite being off the homescreen/working in a file.

    Attached is a screen recording showing this process. A current workaround would be to click Hide Suggestions, however I find Illustrator does not always remember this choice. The user should have the decision to toggle the features on or off if they are undesired.

    Stemming from this bug report: https://community.adobe.com/questions-652/spacebar-activates-enable-window-popup-with-new-file-1642239?tid=1642239&postid=7764732#post7764732

    I am on Mac Tahoe 21.6.2 and Illustrator 30.8.1

    The steps are very simple:

    1. Open Illustrator 2: Press spacebar
    2. The "Add Reference" file dialog pops up

    This is the bare minimum to reproduce, however the file dialogue will appear if you:

    1. Open a specific file with Illustrator closed
    2. Upon opening your file, pressing space will still open the "Add Reference" dialogue, despite being off the homescreen/working in a file.

    Attached is a screen recording showing this process. A current workaround would be to click Hide Suggestions, however I find Illustrator does not always remember… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Expected to be fixed in the lates Beta Build 31.0.0.29 — please verify

17. アートボード名が分版プレビューで消える

    再現手順
    1. ACMYKモードのドキュメントを開く
    2. オーバープリントプレビューに切替る。
    3. 分版プレビューパネルでブラックをオフにする。
    4. アートボードヒアリ上に表示されるアートボード名も消える。

    期待する結果
    アートボード名が表示されたままになる

    実際の結果
    アートボード名がページコンテンツのブラック成分と共に非表示になる。

    代替手順
    実際のデータに対する影響は無い。利便性の問題だけなので特に対処する必要はない。アートボード名の表示を25%程度のグレースケールで表示しているために起こるものなので機会があればCMYK各成分が入った状態もしくは分版プレビューの影響を受けないように変更してください。

    EN
    Steps to Reproduce
    1. Open a CMYK document.
    2. Switch to Overprint Preview.
    3. Turn off Black in the Separations Preview panel.
    4. The artboard name displayed on the artboard header disappears.

    Expected Result
    The artboard name remains visible.

    Actual Result
    The artboard name is hidden along with the black components of the page content.

    Workaround
    This has no impact on the actual data. Since it is merely a convenience issue, no specific action is required. This occurs because the artboard name is displayed using approximately 25% grayscale. If possible, please change the settings so that the CMYK components are included or so that the artboard name is not affected by the Separation Preview.

    再現手順
    1. ACMYKモードのドキュメントを開く
    2. オーバープリントプレビューに切替る。
    3. 分版プレビューパネルでブラックをオフにする。
    4. アートボードヒアリ上に表示されるアートボード名も消える。

    期待する結果
    アートボード名が表示されたままになる

    実際の結果
    アートボード名がページコンテンツのブラック成分と共に非表示になる。

    代替手順
    実際のデータに対する影響は無い。利便性の問題だけなので特に対処する必要はない。アートボード名の表示を25%程度のグレースケールで表示しているために起こるものなので機会があればCMYK各成分が入った状態もしくは分版プレビューの影響を受けないように変更してください。

    EN
    Steps to Reproduce
    1. Open a CMYK document.
    2. Switch to Overprint Preview.
    3. Turn off Black in the Separations Preview panel.
    4. The artboard name displayed on the artboard header disappears.

    Expected Result
    The artboard name remains visible.

    Actual Result
    The artboard name is hidden along with the black components of the page content.

    Workaround
    This has no impact on the actual data. Since it is merely a convenience issue, no specific action is required. This occurs because the artboard name is displayed… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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18. Persistent Wacom driver warning in Illustrator on macOS Tahoe

    I am experiencing a persistent Wacom driver warning in Illustrator 2026 that appears despite my Wacom tablet working correctly.

    System:

    MacBook Pro M4 Pro
    macOS Tahoe 26
    Adobe Illustrator 2026 30.8
    Wacom Intuos Pro S (PTH-451)
    Wacom driver 6.4.9-2

    When launching, Illustrator constantly displays:

    “Illustrator found an issue with Wacom driver. Upgrade to the latest version of Wacom driver and then enable your Wacom device using Preferences > Devices > Enable Wacom Option.”

    I have followed the recommended troubleshooting steps. WacomTabletDriver is running, the Enable Wacom option remains enabled, macOS permissions are correctly configured and both the tablet and pressure sensitivity work perfectly.

    The issue is the warning itself. It appears every time Illustrator launches and, when opening an .ai file from Finder using Open With → Adobe Illustrator, the warning blocks the file from opening until it is dismissed.

    This is extremely disruptive to my workflow. PTH-451 is an older model that is not supported by newer Wacom drivers, so updating the driver is not a viable solution.

    I am experiencing a persistent Wacom driver warning in Illustrator 2026 that appears despite my Wacom tablet working correctly.

    System:

    MacBook Pro M4 Pro
    macOS Tahoe 26
    Adobe Illustrator 2026 30.8
    Wacom Intuos Pro S (PTH-451)
    Wacom driver 6.4.9-2

    When launching, Illustrator constantly displays:

    “Illustrator found an issue with Wacom driver. Upgrade to the latest version of Wacom driver and then enable your Wacom device using Preferences > Devices > Enable Wacom Option.”

    I have followed the recommended troubleshooting steps. WacomTabletDriver is running, the Enable Wacom option remains enabled, macOS permissions are correctly configured and both the tablet and pressure… more

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    2 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the team, expected to be fixed in the latest Beta build 31.0.0.45 — please check and comment back if it truly is.

19. オブジェクトの移動時にShiftキーやOptionキーを押した際にオブジェクトが表示されない

    1. Mac OS 15.6.1
    2. 選択ツール（V）でオブフェクトを選択し、ドラッグで移動中、Shiftキー（またはOptionキー）を押した
    3. 今まではオブフェクトをドラッグで移動させ始めてからShiftキー（またはOptionキー）を押せば、水平垂直および45度方向にオブジェクトが移動する様子がリアルタイムで描画されており、そうした挙動を想定していた
    4. バージョン30.8にアップデートした後、上記の3.とは異なる挙動となった。具体的にはオブジェクトを選択して移動させる際、オブジェクトを選択してドラッグしている最中にShift（またはOptionキー）を押すと、オブジェクトの表示位置が元の位置に戻ったまま固定されてしまう。オブジェクトを選択し、ドラッグせずにShift（またはOptionキー）を押した後にドラッグを開始すると、従来通りオブジェクトが移動していく様子が描画される。 オブジェクトの移動は最も多く使用する作業なので、大変困っています。できるだけ速く以前と同じ動作になるよう改善を求めます。
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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    ご報告いただきありがとうございます。

    
    

    弊社側でサーバーの設定を変更いたしました。変更を反映させるため、お手数ですがアプリケーションを一度再起動し、問題が解決したかどうかをお知らせいただけますでしょうか。弊社側でも修正の確認は行っておりますが、お客様側でもご確認いただければ幸いです。

20. Memory usage continuously increases over time in Illustrator 2026 and is not released properly (macOS M4 Max)

    Environment

    • Adobe Illustrator 2026 (Desktop)
    • Adobe Illustrator 2025 (for comparison)
    • Apple M4 Max
    • 64GB Unified Memory
    • macOS (latest)
    • GPU Performance: OFF
    • Real-time Drawing & Editing: OFF

    Workflow

    I use Illustrator as a visual reference board containing an extremely large archive of linked images (not embedded). I arrange thousands of reference images on large canvases to compare composition, color, style, motion, and visual ideas. This workflow is essential for my art direction and animation production because spatial comparison is much more efficient than browsing images individually.

    Illustrator 2026 performs significantly faster than Illustrator 2025 with this workflow, which is a great improvement.

    Issue

    I compared the same Illustrator file in both Illustrator 2025 and Illustrator 2026.

    Immediately after opening the same file:
    - Illustrator 2025 uses approximately 5.5 GB of memory.
    - Illustrator 2026 uses approximately 24.2 GB of memory.

    This higher initial memory usage seems acceptable because Illustrator 2026 performs much faster.

    However, after approximately 30 minutes of normal work on the same file, Illustrator 2026's memory usage continuously increases to approximately 77.5 GB, while swap memory reaches approximately 29 GB.

    No additional Illustrator documents were opened during this period. I simply continued working with the same file.

    In previous tests, I also observed that even after closing all documents and leaving only a new blank document open, Illustrator continued to retain a very large amount of memory. Memory was only released after quitting and restarting Illustrator.

    Illustrator 2025 is slower with the same workflow, but it does not show this continuous memory growth.

    This behavior appears to be a memory leak or cached memory that is not being released correctly.

    I attached two screenshots:
    1. Immediately after opening the same Illustrator file.
    2. Approximately 30 minutes later while working with the same file.

    Please investigate this behavior, especially for workflows involving very large linked-image reference libraries used for visual comparison in art direction, animation, concept art, and design.

    Thank you.

    Environment

    • Adobe Illustrator 2026 (Desktop)
    • Adobe Illustrator 2025 (for comparison)
    • Apple M4 Max
    • 64GB Unified Memory
    • macOS (latest)
    • GPU Performance: OFF
    • Real-time Drawing & Editing: OFF

    Workflow

    I use Illustrator as a visual reference board containing an extremely large archive of linked images (not embedded). I arrange thousands of reference images on large canvases to compare composition, color, style, motion, and visual ideas. This workflow is essential for my art direction and animation production because spatial comparison is much more efficient than browsing images individually.

    Illustrator 2026 performs significantly faster than Illustrator 2025 with this workflow, which is a great… more

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    7 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team has been able to reproduce the issue and are further debugging the issue, intending to push a fix soon.