8251 results found

1. Can't Delete Empty Artboards

   I can no longer "delete empty artboards." The feature is there and not grayed out, but when I try to use it, it simply does nothing. My empty artboards remain. This is very inconvenient as I sometimes need to alter documents with several artboards and I have found it to be extremely helpful in the past.

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   9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anish Kumar responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

2. Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.

   OS X version 10.12.6; Illustrator version 22.0.0
   Previous versions of Illustrator worked correctly.

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

3. Impossible to install Adobe Creative Cloud on MacOS High Sierra... Error Code: P22

   Installation on case-sensitive volumes is not supported. Please choose a different volume for installation. (Error Code: P22)... This is a today message trying to install Adobe Creative Cloud on MacOS High Sierra Version 10.13

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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4. Graphics glitch

   I am not super advanced when dealing with the inner details of rendering, though I've never had an issue until I upgraded to 2018. attached is screenshot of what I'm seeing and the exported graphics

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   9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Scrubby Zoom - GPU View greyed out

   I'm unable to toggle GPU Preview.

   This is a new concern since I was able to toggle it on/off a few weeks ago.

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Artboards in 2018 can no longer be rapidly deleted

   In past versions of Illustrator, I was able to click on an artboard and continuously delete artboards until I had to ones that I want. Now when I select an artboard and delete it, the selection is deselected. I now have to continuously highlight and delete, highlight and delete until I have removed all the artboards I need.

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Works as it should in the latest versions, deleting a selected artboard (artboards) now selects the one before it (them). Holding Delete key would rapidly Delete these in succession (at least on Windows).

7. Touch Bar Color Controls are Broken

   Touch bar controls do not change the color of objects when using sliders, and swatches save to touch bar but not to actual swatches panel. Cannot delete swatches from Touch Bar.

   MacBook Pro Late 2016 + Latest MacOS

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   Under Review  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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8. Fix Illustrator freezing and crashing

   I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

9. Naming of Pathfinder functions is inconsistent between the Pathfinder Panel and Effect

   Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

   The Tooltip shows “Unite” in the Pathfinder Panel
   Unite from the Pathfinder Panel is the same as Add.
   Unite is missing from the Pathfinder Effect and is named Add instead.
   If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

   The Tooltip shows “Minus Front” in the Pathfinder Panel
   Minus Front from the Pathfinder Panel is the same as Subtract.
   Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
   If you have clicked the Minus Front button in the Pathfinder Panel, the Undo option displays “Undo Subtract”.

   The easiest way to solve this is to change the tooltips in the Pathfinder panel for Unite to Add and for Minus Front to Subtract

   Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

   The Tooltip shows “Unite” in the Pathfinder Panel
   Unite from the Pathfinder Panel is the same as Add.
   Unite is missing from the Pathfinder Effect and is named Add instead.
   If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

   The Tooltip shows “Minus Front” in the Pathfinder Panel
   Minus Front from the Pathfinder Panel is the same as Subtract.
   Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
   If you… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Changing Overprint or blending mode on part of a text resets when file is reopened

    1. Create a text box, on a colour background.
    2. Make some of the text a colour, some black.

    The black does not overprint, it reverses ("knocks") out of other text in the same box reverses out (becuase it's colour or white).

    If you fix this by making the black text multiply, on reopening the file, it has reverted to reversing out.

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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11. Image Trace Preview doesn't work

    Image Trace window lets you adjust advanced preferences (color county, angle threshold etc.) When I tick the "preview" box, then image traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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12. Illustrator crashes when using 0 (zero) as first "dash" and second "gap" in stroke menu (Dashed Line)
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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

13. Illustrator CC - Lags constantly every attempt to do something in my layers

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb .ai file, with the artboard being 18 x 22ish.

    Did not notice the constant pin wheel of death in Sierra maybe once.
    Also it also take forever to load and save. possible twice as before.

    As for other aspects, I have a fresh install, my caches are cleaned, my internal ram has been refreshed, I have reinstalled the app. I think this might just be a compatibility issue more than anything, just my hunch.

    Screen Recoding;
    https://www.dropbox.com/s/ohd0f2askehlgqc/Ilustrator%20Lags.mov?dl=0

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb… more

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We haven’t heard from you for a long time.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Regards,
    Mohit

14. Library Drop Down Fails (Creative Cloud not specific to Illustrator)

    Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.

    https://www.youtube.com/watch?v=vhPEVZpS0k4

    Fix is to open Library window wider, or right-click.

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    4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. [PARM] error?

    I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

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    6 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. PNG files rendered from AE import as blank linked files in Adobe Illustrator

    PNG files rendered from AE import as blank linked files in Adobe Illustrator

    Steps to Reproduce Bug:
    1. Render a PNG from AE using the default Output Module.
    2. Place the resulting PNG into an Adobe Illustrator document.

    Results: PNG does not show in AI document as expected.

    Expected Results: PNG would show as if it had been created/saved in Photoshop.

    Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.

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    Started  ·  8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Unable to group

    Unable to group something together. It give me the option to group but when I click it nothing happens, please update Illustrator there are too many glitches now.

    Kind Regards,

    Liam

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    0 comments  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Shift-clicking in Layers doesn't select range if filter is used

    I have dozens if not hundreds of elements I need to select in a document. I can get them into a contiguous list in the Layers panel with a filter, but this breaks range-selection.

    Screen grab attached, showing clicking behavior with the Shift key held down, with and without a filter in effect.

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    2 comments  ·  Layers  ·  Delete…  ·  Admin →
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19. Swatch color values get adjusted proportionally when pasting a value with Ctrl/Win+V

    New Swatch dialog always adjust values proportionally when just pasting a value.

    Here are the steps to reproduce the bug (and the GIF):

    1. In a new CMYK document create a global swatch with CMYK 33 10 33 0
    2. Confirm, edit the swatch again
    3. Copy '20' value as text from anywhere
    4. Paste the value into the M input — using Ctrl/Win+V (I’m on Windows)

    Ai would turn both '33' values into '66', doubling it, as if Ai thinks I want to adjust values proportionally — as if I HOLD Ctrl when CONFIRMING the value — while I haven’t confirmed it yet...
    If I paste using Shift+Insert, the values stay unchanged as expected.

    It could have been a nice trick, to choose if I want to proportionally change values or not — similar to how some panels in Ai allow to temporarily constrain values with Ctrl held, like Color or Transform — but... we have no way to just PASTE without it :)

    New Swatch dialog always adjust values proportionally when just pasting a value.

    Here are the steps to reproduce the bug (and the GIF):

    1. In a new CMYK document create a global swatch with CMYK 33 10 33 0
    2. Confirm, edit the swatch again
    3. Copy '20' value as text from anywhere
    4. Paste the value into the M input — using Ctrl/Win+V (I’m on Windows)

    Ai would turn both '33' values into '66', doubling it, as if Ai thinks I want to adjust values proportionally — as if I HOLD Ctrl when CONFIRMING the value — while I haven’t confirmed it yet...… more

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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20. Ai won’t change the fill of an object when using Shape Builder exactly according to rules

    A minor quirk of the Shape Builder.
    Following this post by Hanako Igarashi (hamko): https://x.com/hamko1114/status/2035911311763399048?s=20

    As per the post, when Shape Builder tool is selected, the color chosen in the Color panel, Swatches, or Color Picker, won’t recolor the selected objects (that is a big difference with Live Paint tools, that would recolor the selection, unless a 'Live Paint Select' selection is made), but use the set color to force on a result of the next Shape Builder Union operation.

    This happens only when 'Pick Color From' option is set to 'Swatches' in the tool’s options (called by Enter)... and it happens to be the default behavior I get when I reset the Preferences! Plus, the 'Cursor Swatch Preview' option seems to be disabled, and it makes the use of keys in the Live Paint style unclear...

    We have two helpx articles on this, and the second helps here:
    1. https://helpx.adobe.com/illustrator/using/creating-shapes-shape-builder-tool.html
    2. https://helpx.adobe.com/illustrator/using/building-new-shapes-using-shape.html#setting_the_shape_builder_tool_options

    So we can sort this out... It’s just odd the default option the default article suggest isn’t a default one used.

    However, with the 'Swatches' option enabled, if I temporarily hold Cmd/Ctrl while using Shape Builder, to pick a Selection tool, and select an object, the color in Color, Fill/Stroke, Swatches, Control, Appearance, Properties — all places that display the current color — won’t update to the actual current fill used by the object, nor allow to change the color, as if Shape Builder overruling still, despite Cmd/Ctrl is being held.
    I think this should be changed.

    A minor quirk of the Shape Builder.
    Following this post by Hanako Igarashi (hamko): https://x.com/hamko1114/status/2035911311763399048?s=20

    As per the post, when Shape Builder tool is selected, the color chosen in the Color panel, Swatches, or Color Picker, won’t recolor the selected objects (that is a big difference with Live Paint tools, that would recolor the selection, unless a 'Live Paint Select' selection is made), but use the set color to force on a result of the next Shape Builder Union operation.

    This happens only when 'Pick Color From' option is set to 'Swatches' in the tool’s options (called by Enter)... and… more

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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