7716 results found

1. eyedropper tool doens't pick up properties

   The eyedropper tool used to be able to pick up properties from one vector to another. for example when there is a vector shape with a border and a gradient and what to copy the same properties (same border and gradient) on to a different vector shape. Tried using shift, or double clicking on the eyedropper tool to look at the eyedropper options.

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   4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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2. Pop up window for gradient comes up and stops all work

   turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

   turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

   in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

   suggest that you have some user experince folks test new features like this before rollout - mabye demo it / poll (small pilot) to see what people think

   I had to save and quit my work - luckily I was able to do that

   thank you

   turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

   turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

   in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

   suggest that you have some… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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3. Pathfinder options not working no matter what I do

   Hi I am using Adobe Illustrator on a Windows PC and I was trying to use the Pathfinder Tool to simply 'minus front' some text on a shape for a logo I am trying to create. But, whenever I go to use the Pathfinder tool and click on in in the Windows Drop Down Menu - because its not even an option on the side bars?- nothing happens. I've tried to group the text and the shape as well as creating outlines but nothing is working. Nothing is popping up. I am simply trying to make transparent text in a shape. Please help. I know what I am supposed to be doing but Adobe isn't giving me any options to do anything

   Hi I am using Adobe Illustrator on a Windows PC and I was trying to use the Pathfinder Tool to simply 'minus front' some text on a shape for a logo I am trying to create. But, whenever I go to use the Pathfinder tool and click on in in the Windows Drop Down Menu - because its not even an option on the side bars?- nothing happens. I've tried to group the text and the shape as well as creating outlines but nothing is working. Nothing is popping up. I am simply trying to make transparent text in a… more

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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4. Hex Color vs Save

   Windows: 10.0.17763.557
   Illustrator: 23.0.3 (64-bit)
   Processor: Intel i7 8700k
   RAM: 16GB
   GPU: NVidia GTX970

   When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.

   Step by step:
   1 - Create a new file in Illustrator in RGB mode.
   2 - Type M and create a rectangle.
   3 - Fill in the rectangle with any color.
   4 - Save and close the file.
   5 - Reopen the file.
   6 - Select the rectangle.
   7 - Press F6 to open the color panel. Choose the RGB mode.
   8 - In the color panel change the color through the # field and press enter.
   9 - Close the document.

   You will notice that Illustrator did not ask if you wanted to save the change.

   Windows: 10.0.17763.557
   Illustrator: 23.0.3 (64-bit)
   Processor: Intel i7 8700k
   RAM: 16GB
   GPU: NVidia GTX970

   When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.

   Step by step:
   1 - Create a new file in Illustrator in RGB mode.
   2 - Type M and create a rectangle.
   3 - Fill in the rectangle with any color.
   4 - Save and close the file.
   5 - Reopen the file.
   6 - Select the rectangle.
   7 - Press F6 to open the color panel.… more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Resize brush with shortcut keys for Twirl, Pucker, Bloat etc tools

   When using the set of twirl, pucker, bloat tools etc It would be great if you could change the brush size using the '[' and ']' keys like you can when using the blob brush tool. It's very slow and cumbersome to change the size of the brush in the dialogue box .

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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6. Adding more than one color point in a freeform gradient fill makes other points vanish

   I have had this problem with the freeform gradient tool since it was introduced and it has not been fixed. Adding more than one color point results in other color points disappearing.

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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7. Command-Option buttons not working. Can't duplicate or get to selection tool by hitting Command when I am using another tool

   When I am using a tool and want to get to the Selection tool without releasing the other tool I am working with (like if I am typing and want to move the text I can just hit Command and the cursor changes to Selection tool and I can move it and when released automatically becomes the text tool again, use this for many different tools).

   When I hold Command and Option down it would duplicate but it is not duplicating.

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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8. Can't open files from Windows File Explorer

   Files will no longer open from Windows File Explorer. Double clicking on file names does not work, dragging them into Illustrator does not work. Only the menu FILE > OPEN works. Please fix this.

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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9. Illustrator is changing around my CMYK values in saved swatches

   Illustrator is changing around my CMYK values in saved swatches... For example. I punch in the CMYK values for PMS 427... and hit save... Then when I bring up the file it is completely different values

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10. Freeform gradient fill disappears after outline stroke

    1. Windows 10 Pro version 1809 OS build 17763.475 running Illustrator 23.0.3
    2. Make a shape. Fill it with a freeform gradient. Add a stroke. Use Object > Path > Outline Stroke.
       
    3. The stroke should be converted to a path and the fill should be untouched.
    4. When the stroke was converted to a path, the freeform gradient fill disappeared.
    5. The attached file is an animated gif I created to help a user on the forum who encountered the bug. https://forums.adobe.com/message/11077177#11077177

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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11. Mutiple profiles & Artboards

    Illustrator Version: CC 2019 (23.0.3)
    Mac: Mojave (10.14.2) 5k 27" 32gb Ram

    Firstly there are 3 Film & Video profile dropdowns (1. Film & Video, 2. Film and Video, 3. Video and Film). Not sure why.

    No matter what general preset I use or artboard size preset I choose I get 2 artboards.

    1 artboard is the correct size and the other is basically the complete canvas area.

    I am constantly having to delete the 2nd artboard.

    Can I stop this from happening?

    Thanks in advance.

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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12. Illustrator crashes whenever export file to .png

    My adobe illustrator is crashing whenever I try to save my file in .png form. I'm using illustrator inside a server and Adobe representatives can't help me troubleshoot. This problem only started a month ago and before I could save files in png. Any suggestion for fix will be appreciated. Thank you!

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. recovery save not working

    it crashes and i have to start from the beginning of the project. i lose all of my work

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14. GPU performance

    GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
    turns colors to a pale tone.

    Using CPU preview turns back the vivid colors but it slows down the performance.

    Any clue how to fix this?

    I'm using the latest update of Mojave and Illustrator v. 23.0.1

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. Global colours don't seem to be preserved in freeform gradients

    I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the freeform gradients. In fact despite going through and linking all the points to specific global swatches, once I save the file, close it and reopen it again, or copy the elements into another file, the freeform gradients seem to completely forget the global swatches. As you can imagine this is very frustrating and currently doubling my workload!

    Any help would be greatly appreciated.

    Thank you!

    Version of Illustrator is 23.0.3
    Operating system is macOS Sierra Version 10.12.5

    I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the… more

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16. 23.0.3 keyboard shortcuts stop working

    after roughly 15 minutes of designing, my illustrator keyboard shortcuts no long work. When I select a shortcut (eg command z, or command s), I simply get a system error sound, but no action. This is true for ALL shortcuts

    i am then forced to use the menu items, or restart illustrator to keep working normally.

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Welcome screen not opening

    The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Weird Transparency Issue

    So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

    Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

    I am running the latest version of Illustrator as of this post.

    I did some searching here and my issue is very similar to this issue:

    Bug - Element Transparency not adjustable after setting transparency once.
    CC 2018
    Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.

    So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

    Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

    I am running the latest version of Illustrator as of this post.

    I did some searching here and my issue is very similar to this… more

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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19. Pen Pressure not working

    For some reason pen pressure isnt working in illustrator CC 2019. Im on Windows 10, and everything works fine in all other Adobe softwares. Have tried updating all the drivere and reinstalling illustrator bit noting works. Also tried resetting preferences.

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

20. Create Outline shortcut is not working

    I'm not sure when this started happening but CTRL + SHIFT + O isn't working as a command for create outlines.

    Notes:

    All other key commands work fine

    My O key isn't broken

    The command is still correct in preferences

    Doing "Create Outlines" from the menu works just fine.

    I've tried reselecting, restarting, multiple documents. It's simply not working, It's very weird.. anyone?

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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