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Illustrator CC 2019 is very slow and laggy

I'm using a Mac OS 10.13 Intel Core i7 16 GB. Ever since I updated to the CC 2019, illustrator became laggy and slow. The other adobe apps worked fine after the update. I saw here that I should try turning the dictation off but that didn't help.
Everything in illustrator is slow now. And if I use the blend tool a lot in one document the eyedropper option in the gradient window becomes unavailable. Everything even if it's as simple as moving from one art board to the next or zooming in/out is lagging

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Batoul shared this idea  ·   ·  Report…  ·  Admin →
Completed (Comments Closed)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

Hi All,

Thanks for reporting this issue. We understand your problem, but need some more information to get to the root cause of the problem areas. We’d require information about the specific workflows, tools, features with which you’re noticing performance degradation in Illustrator.

Here are some performance-related issues that are already reported in Illustrator User Voice. If you too are facing a similar issue, kindly add your vote on the relevant threads. If your issue is not listed here, please feel free to open up a new thread. We’re marking this thread as closed for now.

1.Overprint Preview / CPU Previews in 5k→ https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/34318231-performance-issues-in-pixel-preview-on-5k-retina-s

2.Performance issues in basic operations Zoom / Pan

3.Performance issues in Specific features
Rulers→https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32228167-laggy-performance-with-rulers-turned-on
Shape Builder→https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/40204285-shape-builder-performance

Thanks for your patience and support!
Ankit Goyal
Illustrator Team

Show previous admin responses (5)
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  • Anonymous commented  ·   ·  Report

    Yep me too. Very slow particularly when saving. ANHD the work is not that compicated either. Please fix.

  • Raphael commented  ·   ·  Report

    Dear Adobe.... r u ok? New Illustrator is a total mess. Slow, laggy and freezes on simple actions. Fix this we paying for it.

  • Jennifer Hahn commented  ·   ·  Report

    I'm having the same problems too. So, so slow and really frustrating.

  • Lacey commented  ·   ·  Report

    Updated to 23.1 on PC and having the same problems. Lagging and freezing after updating this week. It's not the machine. My other 3D CAD programs are running fine. I've reverted to version 23.0.2 which you can do from the creative cloud app window and that version seems to be fine.

  • Anonymous commented  ·   ·  Report

    Also having the same problem. Just updated again hoping that you had solved this issue. I can barely use it, and am working on logo projects and packaging. PLEASE FIX. I am running Illustrator 23.1.1 on a Mac Pro running Mojave - 10.14.5 with 32 gigs of ram. NOTHING should be this slow on this machine.

  • Thomas Broen commented  ·   ·  Report

    Having the same issues after latest update to 23.1.1 and OSX 10.14.6.

    Illustrator just becomes unresponsive when saving and opening and when performing other basic features that normally would not be a problem. Had no problems before updating.

  • Anonymous commented  ·   ·  Report

    fix it, please! This is annoying... I have deadlines....

  • Julie commented  ·   ·  Report

    I have the same problem with my Illustrator 2019, I cant even use the Text tool nor move the box or type anything, it just starts spinning the rainbow wheel again. At first I could not understand how and why this could be, I turned off all other programs, opened my activity panel to see if anything else is running in the background. Still Illustrator doesnt respond. Also my dictation tool has never been activated... so I dont know what to do.

    My iMac: 2013, 16GB RAM, 3.4 GHz Intel Core i5, High Sierra OS

    Could you help me solve this problem as fast as possible?

  • KJ commented  ·   ·  Report

    I'm on Mac Mohave 10.14.15 and for somehow Illustrator 2019 had been really laggy and slow.

    The dictation was off on my Mac already. So I reverted to CC 2017 and it is so fast now.

    I'd recommend to reverting back to 2017 for those of you whose illustrator is laggy even though their dictation is off on Mac.

  • pam commented  ·   ·  Report

    I see where some of you have rolled back to an earlier version to "fix" the lag issue. If I only got on board with cc 2019, can I go back to cc 2018?? and if so, how?

  • Jason commented  ·   ·  Report

    It's so slow - please fix this

  • Rebecca Jones commented  ·   ·  Report

    Illustrator has become painfully slow after updating my mac the other day. The spinning wheel of misfortune goes on forever. The Creative Cloud app seems glitchy too.
    I have a mac pro 2.3 GHz Intel Core i5 with a good 67GB free.

  • Chris commented  ·   ·  Report

    I'd like to second the conflict with the dictation feature on my Mac and Illustrator CC 2019. Once I turned dictation off, problem resolved instantly. For those unfamiliar with dictation:

    System Preferences --> Keyboard --> Dictation

    With dictation "on" I was seeing an 8 second delay between the time I clicked on an item in my Illustrator CC 2019 file, and when Illustrator recognized the selection. At this rate, I was unable to work effectively.

    For reference I am running the following:

    Mac 10.14.2
    iMac (Retina 5K, 27-inch, 2017)
    Processor 3.8 GHz Core i5
    Memory 8 GB 2400 MHz DDR4
    Graphics Radeon Pro 580 8192 MB

    Thank you to whoever initially shared the dictation fix!

  • hk commented  ·   ·  Report

    Just a regular reminder for people finding this thread: there are no fixes for windows or mac.

    Best advice is to revert to cc 2017 version.

  • naomi schiff, Illustrator user since version 2. commented  ·   ·  Report

    Thank god I found this thread. I was thinking it was me. Or I'd have to throw away my imac. Using 10.13.6 which I don't like because slow, but this is on a whole new level of slow. My 2011 laptop MacPro with Illustrator Stone Age Version works about 30 times as fast. I'm having to downsave stuff and open it on that ancient thing! And I have never had dictation turned on.

    I request to revert CC to

  • Joey Goldman commented  ·   ·  Report

    Oh my gosh! It worked. As soon as I turned off my Mac dictation feature it started working again. Come on, Adobe! Please fix this.

  • Anonymous commented  ·   ·  Report

    I had to downgrade to 2017 because of how..... horrible 2019 is. I couldn't even get 2018 to work either!
    Illustrator is constantly crashing, lagging, and I can't work with files larger than 1mb, and even then it's hard. It's Illustrator itself. It's so badly programmed that it's unusable. I read these comments and complaints on the daily, and it's not just an isolated thing. It's not just one particular computer or OS. It's illustrator itself, and Adobe needs to scorch the earth and start over.

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