AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
- On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
- While working on a file and opening a new one the document view sticks to the old file and do not switches to the new file artwork.
Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
shared this idea
Hi,
Thank you all for reporting this issue and providing us your valuable feedback.
Kindly help Illustrator Team to nail this issue down further:
1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .
Thanks and Regards
Ankit Goyal
Illustrator Team
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Enisio
commented
Egor,
Maybe I'm completely wrong, I don't know (leave it as a theory), but please do not think that I am writing for the Solution. While there are thousands of people who don't even know about Userovice, I try to at least write about the problems I experience as much as I can. I just wrote it to highlight how a startup screen can cause a problem for a program. It happened to me in the past. I can't keep them all on record, can I? -
Enisio, while your guess is valid, it does not add much to the problem solving....
Does THIS particular problem happens for you (I suppose it does, since you voted)? Have you created and shared the test file? Did you record a video, as request by the team? Did you provided the details for your graphic driver and OS in general?
Please do. Nothing less than this won’t really help.Just in case, so that you know (and as far as I know) — Home Screen is made by a dedicated team, across all the apps in CCD, at the same time. You can imagine what limitations this impose... CEP or not — it’s easier to make it work as it is, as a separate addition, than to maintain numerous injections.
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Enisio
commented
START SCREEN works entirely with Cephtml logic. I think the problem here stems from this. Unless the same Start screen is integrated into the program with C++ (or whatever), that is, machine language, these problems will not end and will not end. They've had this Start Screen problem for years and they don't plan to solve it. See the picture for my theory.
