1197 results found

1. Optimize file open & Save Time on slow networks PDF issue

   With this option turned on, editing a PDF in illustrator with form fields, attachments, or other pages causes them to be erased completely- leaving the main page only and form fields completely gone. It only happens on-network. Locally it will retain all other information.

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Save As PDF Issue

   I am trying to save a file in Illustrator 2020 the same way I've always saved PDF files in older versions of Illustrator for Print. I select PDF x-1a and select document bleeds is the only change I make. It saves fine but when I go to look at the file I get the attached error. I don't understand why I receive this error in this version when I've never experienced this in previous versions taking the exact same file saving steps. i've tried multiple pdf preset options but still experiencing issue.

   Update: Currently the only preset I can save is "Illustrator Default" - obviously this is not ideal.

   I am trying to save a file in Illustrator 2020 the same way I've always saved PDF files in older versions of Illustrator for Print. I select PDF x-1a and select document bleeds is the only change I make. It saves fine but when I go to look at the file I get the attached error. I don't understand why I receive this error in this version when I've never experienced this in previous versions taking the exact same file saving steps. i've tried multiple pdf preset options but still experiencing issue.

   Update: Currently the only preset I can save… more

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3. An unknown error has occured

   Windows 10, Enterprise

   I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
   I tried locking and unlocking layers, no use.
   And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
   This is like the file has reached a limit, if we add one more object or image or anything, it wont let me save and error pops up.
   Please help sort this out. I guess am not the only one facing this issue.

   Windows 10, Enterprise

   I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
   I tried locking and unlocking layers, no use.
   And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
   This is like the file has reached a limit, if we add one more object or image or… more

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4. Save as PDF issue

   No PDF is showing after save pdf, save after preview on latest update.

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5. DXF files on a Mac interpreted wrongly

   I often have to import DXF drawing files of model glider plans. For a few years now, over several versions of Illustrator, I noticed that I am missing lines and solved the problem by selecting the missing and finding similar stroke weights, hoping it would find them all.

   Today I had a discussion over Skype with a friend who runs Illustrator on a PC on which the plan files view perfectly correctly, so there appears to be a problem in the Mac Illustrator version. I have attached a pdf file showing the difference in display

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6. Version 23.0.3 Adobe PDF Preset / Transparency Flattener Preset "Convert All Text to Outlines" Not Working

   In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

   I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

   How is this issue considered “expected behavior” when:

   1) Setting Adobe PDF presets and Transparency Flattener presets to "convert text to outlines" is a feature of the software
   2) It has worked flawlessly in ALL previous versions of Illustrator and InDesign

   This is a pretty common practice that designers use when creating print documents. Most printers require all text to be outlines when receiving project files. It is very time consuming to manually change all text to outlines when you're working with a 100+ page project file. This feature, which I and countless others use on a daily basis, prevents the error of accidentally saving over a working file as well as saving time when preparing documents for print.

   If this feature (which is still showing as a feature in the current version) has been removed, I deeply implore you to bring this feature back.

   In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

   I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

   How is this… more

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7. Not saving work

   Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.

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8. Could not read file because the plug in did not understand this file

   Hi,

   Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.

   I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.

   Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the missing links, when either the actions of 'replace' or 'ignore' is taken the same error/bug keeps appearing: 'Could not read file because the plugin did not understand this file'.

   The file size is 73.3mb so I don't think I'll be able to upload it but if there is any way i can send it to you and so things can be investigated.

   Really need help with this.

   Hi,

   Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.

   I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.

   Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Unable to activate fonts because "Not signed in" even though I am signed in!

   I am trying to open an Illustrator file that has two fonts which are not installed on my computer.

   When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").

   I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.

   When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in! (see attachment "signed-in")

   This is a terrible user experience to say the least.

   I am trying to open an Illustrator file that has two fonts which are not installed on my computer.

   When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").

   I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.

   When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in!… more

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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Colors dull when exporting png

    OS: iOS High Sierra version 10.13.4
    AI CC up to date

    When I export my AI document and choose PNG format, the colors are dull. The colors are correct when I save using Export, legacy, PNG. I was told by adobe support twitter that they confirmed that they got the same result as me and to report the problem.

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11. Hitting "enter" key when specifying page range of 'Save to PDF' on mac broken

    Running AI on Mac 10.13.6 with AI 22.1.
    On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

    When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

    However, if you hit enter, a) it doesn't appear to do anything. So then if you click 'Save', it will save a PDF with ALL the pages/artboards in it - even though range shows just 2-2 for example.

    So if you hit enter by mistake, you have to reset it, by clicking 'All', then 'Range' again, then enter your range and click 'Save' with your mouse, not hitting 'enter'.

    Easy fix that needs to be made as this is very annoying.

    Running AI on Mac 10.13.6 with AI 22.1.
    On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

    When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

    … more

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12. Saving issue - the error box pops up...

    I was using CC 2017 and went to save my file and a box popped up that said

    "This printer driver is not supported by Illustrator"

    I clicked okay and it let me go back to working. When I went to save again the same thing popped up. I updated to CC 2018 and when the program opened this same message popped up.

    It seems to still let me work in the program, but when I go to save the screen goes black and freezes the program for about 20-30 seconds

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

    When exporting to SVG, some tags are ignored and some are not for the same document and export event.
    I tried reproducing the problem and were successful.
    Also, I tried fixing the problem and were, in a sense, successful.

    Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

    Another fix is to save the artboard as a separate file, but that is crazy as it comes with a ton of unnecessary code and when working with multiple artboards, this turns into caos.

    But when exporting as artoboard, the layer named (stroke) is ignored and not put into the final svg. The path id is preserved, but thats it.

    So, something is wrong with the ids and objects naming or maybe just the export tool. I dont know what or why its ignoring the layer id for some artwork and not all artwork.

    When exporting to SVG, some tags are ignored and some are not for the same document and export event.
    I tried reproducing the problem and were successful.
    Also, I tried fixing the problem and were, in a sense, successful.

    Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

    Another fix is to save… more

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

14. 'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    This happens when saving an illustrator doc now.

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.

15. placed images resolution wrong

    When you place a 300ppi .jpeg or .png into illustrator it shows at 72ppi.
    When you place the same image but saved in .psd it shows correctly at 3000ppi

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16. Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.

    OS X version 10.12.6; Illustrator version 22.0.0
    Previous versions of Illustrator worked correctly.

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    11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

17. PNG files rendered from AE import as blank linked files in Adobe Illustrator

    PNG files rendered from AE import as blank linked files in Adobe Illustrator

    Steps to Reproduce Bug:
    1. Render a PNG from AE using the default Output Module.
    2. Place the resulting PNG into an Adobe Illustrator document.

    Results: PNG does not show in AI document as expected.

    Expected Results: PNG would show as if it had been created/saved in Photoshop.

    Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.

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    Started  ·  8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Illustrator takes years to save normal sized files without any super expensive graphical elements

    Illustrator takes years to save normal sized files without any super expensive graphical elements

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Cannot Save as New File in v30

    Using the latest version of Adobe Illustrator (2026 version?)

    Trying to "save as new" but the save window does not load completely and then button shapes inside disappear and remains in this state. The only thing you can do is close the box.

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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.

    A temporary solution to this issue is the following:

    1. Open up PowerShell
    2. Copy and paste the following commands:

    cd "C:\Program Files\Adobe\Adobe Illustrator 2026"$env:WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS = "--use-system-proxy-resolver"& '.\Illustrator.exe'

20. Illustrator 29.8.2 saved .ai-file containing outdated pdf-version

    We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

    Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

    It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in e.g. InDesign, you get an old version)!

    Steps (as far as I can gather):

    1. An Illustrator file has been opened in Illustrator 29.8.2.
    2. The illustrator file has been saved (File > Save) - likely a couple of times - then closed.

    Result: AI file with outdated version in the embedded PDF. All other apps show the wrong version.

    To fix it, all we have to do is re-save the file, and then it works. So it's not consistent, and hard to reproduce.

    At least during this last occurence, the user was working from home via VPN, so the network connection was a bit slower than usual if that matters. The Illustrator preferences for saving should be the default settings (attached screenshot). I believe the setting for "slow networks" does so that Illustrator saves the file locally before transferring it, so network speed shouldn't affect the result?

    Since it has happened at least a few times, we now have to manually check every time we save a file if it is actually properly saved (by checking it in InDesign/FrameMaker/etc. to verify the latest changes are included). Not good.

    We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

    Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

    It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in… more

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    9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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