435 results found

1. iMac 5k 2017 w/ Radeon Pro 580 - Illustrator very slow on GPU preview

   Illustrator version 22.01
   macOS 10.12.6
   iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
   All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
   The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
   Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.

   Thanks for your help.
   See you.

   Illustrator version 22.01
   macOS 10.12.6
   iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
   All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
   The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
   Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.

   Thanks for… more

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. Bitmaps display as vertical lines in GPU Preview in AI 28.5

   Multiple mentions of bitmaps showing as vertical lines. Displays correctly in CPU Preview in 28.5 but is broken in GPU preview. 2023 does not have this problem on the same system.
   From the forum:
   https://community.adobe.com/t5/illustrator-discussions/open-tiff-file-i-see-vertical-lines/m-p/14635967#M408390
   https://community.adobe.com/t5/illustrator-discussions/textures-showing-as-vertical-lines/m-p/14635988#M408391

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   11 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix is pushed into Global Availability build 28.6.

   If it misbehaves still — please comment back.

3. Real-Time Drawing and Editing mode does not work for objects with both an effect and opacity mask added

   If an object has an opacity mask, Illustrator renders it correctly when the object is moved, the mask moves together with the object.

   But if you apply an effect to this object, Illustrator will keep the mask in place while the object is moved, as if it has the mask unlinked.

   On the other hand, if you unlink the mask for the object without the effect and try to move it — Illustrator will render it wrong again, as if the mask is linked, until you release the object.

   Please see the GIF attached and try the file yourself.

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   In the latest general build it works as expected, the opacity mask moves together with the object. Please check if it behaves for you as well.

4. Certain line gets invisible with GPU preview on

   Certain line vanishes when GPU preview is turned on.
   Win 7x64 Nvidia Quadro K620.
   Attaching both animation and file.

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   No longer happens in latest releases

5. Hide text highlighting on "Hide Edges" (CMD+H)

   This was never fixed in CC 2015 - 2017 and the same **** bug is in CC2018.

   In ALL previous versions of AI prior to CC2015 (or at least as far back as CS5 when I got Illy), if you selected text with the Text Tool which made the text highlighted, if you then performed the Hide Edges command, the highlight would NOT show... that way you could change the color, Tracking, font size etc of ONLY the SELECTED characters without affecting the others.

   The "big deal" here is when you are trying to see the color change take effect for only highlighted characters. As it is now, you have to highlight, change color, "escape" (or whatever you call it) the editing mode and view the change, because when the text is highlighted, the text and background around the text (the highlighted area) are NOT the "real" color and you can't see what the new color looks like on the design without exiting the editing mode.

   Thankfully, at least there is a workaround, which is to disable GPU Performance, but (and I know this sounds crazy), I would like to keep the benefits of GPU acceleration while ALSO being able to change text colors and see the effect...

   COME ON GUYS... this has not worked since CC 2014... 3 YEARS AGO!!!

   COME ON GUYS...

   This was never fixed in CC 2015 - 2017 and the same **** bug is in CC2018.

   In ALL previous versions of AI prior to CC2015 (or at least as far back as CS5 when I got Illy), if you selected text with the Text Tool which made the text highlighted, if you then performed the Hide Edges command, the highlight would NOT show... that way you could change the color, Tracking, font size etc of ONLY the SELECTED characters without affecting the others.

   The "big deal" here is when you are trying to see the color change take effect… more

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   20 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Hi,

   Thanks for reporting this bug Illustrator Team really appreciate this.
   We are able to reproduce this issue in house and we are investigating it .

6. Text subtracted form a shape looks incorrectly with GPU Preview rendering, top is clipped diagonally

   Having issues with text and some compound paths acting like they are open paths when previewing with GPU. Viewing in CPU preview renders correctly.
   We have had this issue on both 2017 iMacs and new Windows 10 machines.

   Adobe Illustrator 25.2
   Windows 10
   Nvidia RTX 2070 Super (457.07 drivers)

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7. Refresh problems in Trim View - Illustrator 24.0

   I'm not sure this is exclusive to GPU, but in Trim View sometimes when working with content, it stops refreshing properly and causing anomalies on screen

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

8. Live Paint bucket tool preview error

   1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

   2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

   3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just like what is selected in the Swatches panel.

   4. Despite the incorrect display of the color in the center of the 3 preview swatches, the Live Paint Bucket does color with the color option selected in the Swatches panel.

   1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

   2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

   3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just… more

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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is no longer happening in Ai Beta 28.4.0.8

9. Coordinates label rendering problem in Overprint Preview mode

   1. Open the file and make sure Overprint Preview mode is on (thus GPU is off)
   2. Pick Direct Selection tool, grab the point and move it The gray label with current coordinates get smeared, like the GIF shows.

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10. The artboard names and numbers dissapeared in 25.4.1

    I can still see the grey box in the top left corner of the artboards, but the names and numbers are gone. It started when I updated Illustrator to 25.3.1. I thought the issue would be solved in this new update but it is still there

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11. Anchor points not displaying with layer color

    My anchor points are not displaying correctly. They are not the layer color and when objects are selected, they are a light gray and barely visible on a white or any color background. I've tried changing the layer color and that doesn't help and have checked any preferences that may have been changed, but still the same issue.
    Specs:
    Illustrator v 25.3.1 on an iMac 27" (late 2012, 2.9GHz Quad Core Intel core i5 with an NVIDIA GeForce GTX 66oM 512 MB graphics)
    Running MAC OS Catalina v 10.15.7
    Please help with any fixes. I've already restarted Illustrator and my computer a few times and no change. This seemed to have started after a recent update to the latest Illustrator version.

    My anchor points are not displaying correctly. They are not the layer color and when objects are selected, they are a light gray and barely visible on a white or any color background. I've tried changing the layer color and that doesn't help and have checked any preferences that may have been changed, but still the same issue.
    Specs:
    Illustrator v 25.3.1 on an iMac 27" (late 2012, 2.9GHz Quad Core Intel core i5 with an NVIDIA GeForce GTX 66oM 512 MB graphics)
    Running MAC OS Catalina v 10.15.7
    Please help with any fixes. I've already restarted Illustrator and my… more

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    22 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminSaurav Agrawal (Admin, Adobe Illustrator) responded

    This issue arises due to problems with Apple's graphic rendering pipeline on older versions of macOS and has been resolved by Apple in macOS 13 and above. We request you to update your macOS to13 and above to fix this issue.

12. Fills rendered not accurate compared to edges when using GPU mode

    I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke settings.

    In CPU rendering, it renders correctly, and no bulge is visible. It seems to happen somewhat inconsistently, it doesn't always effect path junctions like that, only sometimes.

    Also, the stroke width visibly changes slightly when switching between CPU and GPU mode. In my case, GPU mode seems to draw them slightly wider (higher stroke pt value) than it should be.

    I wonder if this might be due to error introduced by using single precision floats on the GPU (which I assume is the case, considering how much lower double precision float performance is on most GPUs)? Who knows.

    Regardless, the obvious workaround is to simply use CPU rendering, and it is relatively minor. But it is important to have an accurate representation of what you're doing.

    OS: macOS High Sierra 10.13.6 Build 17G5019
    2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
    64 GB RAM
    NVIDIA GeForce GTX 1080 8191 MB
    GPU Driver Version: 387.10.10.10.40.122
    CUDA Driver Version: 418.105

    I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke… more

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    13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you have documents that have this behavior, please share the them so that the team can review the bug and make it fixed. Screenshots help, but this can’t be reproduced without the test files. Thank you!

13. Screen is getting red, please help

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14. GPU bold fat offset artwork

    I have no idea how to properly name that bug, but here're images.
    This bug, once happened in document, stays at various zoom levels, after switching mode to CPU and back several times, stays after document closed/opened. Even after relaunching AI (he threw an error message also), bug stays!

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer happens in latest releases

15. Transparency Abnormal with GPU

    This is mine, latest version 22.0.0 after clean install Windows 10 Pro. Everything seem fine... but After I change transparency normal to other blending mode it's Black

    AMD RX7 - 370 / 2GB
    and other in Capture VDO

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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed by AMD with driver 17.2.1

16. Filled shape does not follow the curve exactly

    If I fill the new shape with color it doesn´t really work. I get a straight outline instead of a curve. Additionally there is a difference between outline view and colored view.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Surface Pro GPU Issues

    Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.

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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

18. GPUプレビューモードで高解像度２階調の埋め込み画像の表示がおかしくなる。

    macOS13.6.6〜13.6.7
    Illustrator ver.28.5

    再現手順
    1.1200ppi程度のモノクロ2階長画像を用意する。
    2.IllustratorにてGPUプレビューの状態で1.の画像を配置
    3.配置した画像を埋め込むと表示が反転する。

    期待する結果
    埋込前と埋込後で表示がかわらない。

    実際の結果
    埋め込んだビットマップの表示が反転される。

    現状の回避方法
    埋込んだビットマップ画像が存在するドキュメントではCPUプレビューかオーバープリントプレビューで表示を行う。

    これはGPU表示における不具合です。PDF保存などを行うと正常に保存されますが、GPUプレビューが使えない状態というのは作業性が悪くストレスがたまります。

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19. Clipping mask for a layer doesn’t move when dragged in real-time render mode

    If you move art with its layer-level clipping mask, Ai will draw it as if you move the art without the clipping mask. See the GIF attached.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    In the latest general build it works as expected, the layer-level clipping mask moves together with the object. Please check if it behaves for you as well.

20. Ellipses look jagged

    Can help me, why this? The Ellipse looks broken after update.
    Thanks

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    8 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh